Steven Madden

  www.stevemadden.com
  www.stevemadden.com
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Steven Madden Reviews

Updated September 9, 2014
Updated September 9, 2014
71 Reviews
3.2
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Steven Madden CEO Ed Rosenfeld
Ed Rosenfeld
30 Ratings

Review Highlights

Pros
  • Fun, great associates, great discount, free shoes, store contests, (in 8 reviews)

  • amazing people, fun job, and you get free shoes periodically (in 6 reviews)


Cons
  • high turnover, underpay, stock room set up, pressure on numbers, little appreciation shown for hard work, no work/life balance (in 5 reviews)

  • Hard to get raise, not always best upper management (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Okay company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Antonio, TX
    Former Employee - Sales Associate in San Antonio, TX

    I worked at Steven Madden full-time for more than a year

    Pros

    The discount was the best part. All of my shoes are from here. Chances are you'll make some great friends that you work with and customers. You can really network with the people that come in.

    Cons

    If you plan on trying to move up in this company, it's impossible. You won't get promoted unless they open new stores or someones quits and the managers now will never leave. This job is their life. Hours sucked, especially during the holidays but what do you expect when you work in a mall? Customers can be rude.

    Advice to ManagementAdvice

    Don't take your job too seriously. Do but don't. Have some fun.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    the good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Supervisor  in  New York, NY
    Current Employee - Sales Supervisor in New York, NY

    I have been working at Steven Madden full-time for more than 5 years

    Pros

    good training
    well rounded company

    Cons

    donot like to promote from within
    poor judgement in manager hirings

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Sales rep

    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Steven Madden

    Pros

    Great discounts, easy hours, fun employees. Commission on your sales plus salary

    Cons

    You better have good self control working here, I almost never saw a paycheck thanks to the great discounts. Your constantly tending to idiots and getting too close to yucky feet

    Advice to ManagementAdvice

    Have better respect for your employees

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  5. 3 people found this helpful  

    Coming to work felt like going out with friends!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor  in  Dallas, TX
    Former Employee - Sales Supervisor in Dallas, TX

    I worked at Steven Madden part-time for more than a year

    Pros

    Great working environment where the music was upbeat, coworkers and customers were fun and entertaining, and best of all where the scenery was filled with great style and very cute shoes. Since the stores are usually small square footage-wise and the product is kept in boxes out of customers reach, closing shifts end about 30 minutes after the shopping center closes -- something you won't find working in apparel.

    Cons

    Be careful or you may spend your whole paycheck in the store.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    A little bit of good, a lot of bad, and the unbelievably UGLY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Steven Madden full-time for more than a year

    Pros

    The atmosphere in the stores is fun and hip. The relationships you develop with your staff will last far beyond the job. The employee discount is competitive with any retailers in the market. There are also kind gestures given at Christmas time for all store employees.

    Cons

    What you are sold on in the beginning is later found out to be half truths or full of "technicalities". There is no support from higher management and the corporate office. Which is very strange seeing as how everyone is envoy ex on the smallest in store operational functions from how many paper towels are to be ordered to filling an entry level position.

    The buying department doesn't listen to store managers in respects to what items aren't selling, therefore the product sits in the store and takes up space.

    There is little room for upward mobility.

    There haven't been raises issued in 3 years, but stores are consistently pressured to beat LY numbers so District Managers can earn their bonuses.

    In addition to not giving raises, the company has done pay cuts (a new pay structure is what they call it) that have caused some managers to see a $200 monthly reduction in earnings!

    There is no work-life balance and no matter what the individual store needs are, it is almost impossible to get more hours to have the extra man power to keep store functions under control.

    Advice to ManagementAdvice

    Update the computer systems. Take the time to train employees to ensure mistakes are easier to prevent. Pay enough money so that you are able to attract a staff that cares about the company, the way you want them to.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Easy job, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Livingston, NJ
    Former Employee - Sales Associate in Livingston, NJ

    I worked at Steven Madden part-time for less than a year

    Pros

    Its not hard. You clean, no folding necessary, simply putting shoes back in the proper area. You sell the shoes and the managers were very cool. 50% off and up to 60% off in holiday time.

    Cons

    The pay and commission rate is minimal. Sales associates get minimum wage for the most part.

    Advice to ManagementAdvice

    Allow over-qualified sales associate to have opportunities for pay increase. Commission is only 3% of sales and thats only 10 dollars for every 1000 you sell. Not a lot considering how small most stores are.

    Doesn't Recommend
    Approves of CEO
  8. 1 person found this helpful  

    It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Steven Madden as an intern for less than a year

    Pros

    Casual dress work enviroment come as you are.

    Cons

    You better be able to click with the right people

    Advice to ManagementAdvice

    Stop all the double talk behind each others backs.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Steven Madden full-time for less than a year

    Pros

    Small Comany, room for advancement

    Cons

    SM's must work Saturdays, Fridays and
    mondats and every other Sunday

    Recommends
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Great Shoes, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Las Vegas, NV
    Former Employee - Sales Associate in Las Vegas, NV

    I worked at Steven Madden part-time for more than a year

    Pros

    Free Shoes.
    Great Discount.
    Employee Appreciation.
    Commission.

    Cons

    Biased Management.
    Favoritism.
    Politics.
    Caddy or Scandalous Women/Gays.
    Drama.
    Social life over professionalism.
    Improper training.

    Advice to ManagementAdvice

    If you want your store to be successful, train your associates to be successful. Stop blaming your team for your wrongs. Be ethical and logical when making decisions, don't jump to conclusions and point fingers. Separate your social life from work. Maintain professionalism. After seeing one of my managers verbally abuse a coworker in front of customers was my last straw.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good people, terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Steven Madden part-time for more than a year

    Pros

    good discount, i made great friends

    Cons

    you will NEVER get a raise. i cant promise that. they give you asinine reasons as to why things are the way they are. you will get paid crap as an associate and as an assistant manager. quality is going down, i have a feeling many more of these stores will close soon.

    Advice to ManagementAdvice

    stop the favoritism and whoever is in charge of pay and benefits: try showing employees you care about them instead of having to recycle through them all the time. p.s. hire a new buyer please! whoever she is she has no idea what she's doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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