Steward Health Care System

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Steward Health Care System Reviews in Boston, MA

Updated August 1, 2014
Updated August 1, 2014
57 Reviews

1.9
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Ralph de la Torre
30 Ratings

Review Highlights

Pros
  • hours allow for work/life balance (in 2 reviews)

  • There are some really good people trying to make a positive impact (in 2 reviews)


Cons
  • Senior management is terrible and does not even acknowledge that you exist (in 6 reviews)

  • very low employee moral, extremely bad management, leadership has no idea about home care and it's all about the money (in 3 reviews)

More Highlights

11 Employee Reviews Back to all reviews

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  1.  

    Very fulfilling, fast paced and unconventional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  Boston, MA
    Current Employee - Program Manager in Boston, MA

    Pros

    Rapid growth, personal growth if you can handle the fire

    Cons

    Not enough training and resources

    Advice to ManagementAdvice

    Focus on the big picture...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Corporate employee for almost 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    Pros

    Great experience going while acquiring numerous hospitals in a really short amount of time.

    Cons

    No process in place for anything when I worked there. Management gave no direction to their direct reports because the company was taking on too much at once and not hiring the help it needed to keep up with the workflow.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Some great people to work with that are being betrayed by senior management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IS Manager  in  Boston, MA
    Current Employee - IS Manager in Boston, MA

    Pros

    There are some really good people trying to make a positive impact. The ones who are good try to create informal teams to try to stay effective (but you have to keep it a secret.)
    The economy is improving so there are better opportunities to leave.

    Cons

    Senior management is running the company into the ground, lot's of lay offs. Company can't even pay its bills so projects languish and systems deteriorate. You can't discuss legitimate concerns without the very real probability of getting fired.
    A Steward resume can be a liability if you are not careful.
    Ralph was never remotely qualified to take the CEO role and his hires and results show it.

    When is Cerberus, the real owners, going to wake up and fire him and the rest of his cabal of incompetents? They have to know by now no one will even buy this system because it so bad.

    Advice to ManagementAdvice

    Fire yourselves first. You are the ones who created the mess.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Company could be great if it could overcome its senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Boston, MA
    Current Employee - Director in Boston, MA

    Pros

    Great salary and benefits. Personally I am granted a lot of autonomy

    Cons

    Steward gets a lot of crap for being a for-profit which is unfounded. However, it does have some very serious management issues which inevitably trickle downward and result in across-the-board low employee morale, a sense that employees are not appreciated, and a huge disconnect between the work at the hospitals and corporate. Changes in policy are not well communicated, and senior management seems to operate without a long-term plan, meaning changes are frequent and arbitrary. There are some really interesting ideas here about how to change health care but unfortunately Steward seems to think it can implement its ideas by being a bully both to its own employees and to external parties with whom it should be developing relationships.

    There is also a serious lack of work-personal life boundaries here which begins with our CEO and again trickles down through senior management. Non-urgent manners are expected to take your immediate attention on weekends and evenings and no vacation is safe from calls from the boss. It's a very male-dominated, impulsive leadership environment which can be exhausting for anyone wanting a life outside the office or able to think long-term about business.

    Advice to ManagementAdvice

    Act like an adult. Make long-term plans and stick with them (or at least give it more than half a second before changing your mind). When you make changes communicate the reasons why to employees. Realize your employees have lives outside of work and respect that. Improve communication between corporate and hospital sites. Remove anyone who throws a temper tantrum in response to the slightest hiccup out of the C-suite (cough Ralph de la Torre cough).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Thanks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    Pros

    The pay was great and the benefits were too.

    Cons

    The promote only yes mean and women. A cancerous place where it was terrible to get on the wrong side of senior leadership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Long story short: Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager  in  Boston, MA
    Former Employee - IT Manager in Boston, MA

    Pros

    I used to tell people that the best thing about working for Steward was "the people." Management doesn't understand what they are doing, but at least at the end of the day you could work with your peers and get stuff done. Unfortunately, it seems that Steward isn't interested in retaining good talent, so I can no longer say that "the people" is a good reason to work at Steward.

    Cons

    Ralpha de la Torre doesn't seem interested in working with anyone that isn't a "Yes-Man." He hates Information Technology (despite it's crucial role in becoming an ACO) and he has cycled out 3 CIOs in the past 3 years, the current one, Julie Berry, who was the former director over client support at Partners Healthcare (a mighty big jump to C-level), doesn't have a clue what she's doing, which means she will probably stay for a long time as long as she keeps nodding her head at RDLT. The rest of the management team is about the same, Justine Carr does seem genuinely concerned for the quality of patient care, she may be the only good thing at Steward. Sadly, patients don't know any better, so they will probably keep going to Steward hospitals and visiting their Steward affiliated physicians. My only hope is that a better health care company buys Steward and does a rip and replace on the entire management team at 500 Boylston.

    Advice to ManagementAdvice

    Be willing to invest in, and retain, quality staff who know what they are doing and actually care about the patients (Reminder: Patients are the only reason you exist). "Yes-men" will only get you so far.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    No place else but to go up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager  in  Boston, MA
    Current Employee - IT Manager in Boston, MA

    Pros

    Excellent directors and peers, workers are very smart and care about what they are doing. Many projects underway and a lot of infrastructure money being spent.

    Cons

    Corporate uncertainty, recent layoffs, moral in general.

    Advice to ManagementAdvice

    Reduce turnover, invest in the people who are making it work, care more about the people working there than has been in the past. Compassion breeds loyalty.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Work anywhere else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager  in  Boston, MA
    Former Employee - IT Manager in Boston, MA

    Pros

    I loved my coworkers, everyone in the hospitals were so great. Sure sometimes we had bad days, but overall everyone was there to help the patients. Everyone was dedicated.

    The benefits were good, one of the best benefits of working for a health care company is that your benefits are pretty good. Don't confuse benefits with compensation - compensation was average, they could have paid a little better but health care as a whole tends to pay non-providers less.

    Cons

    Corporate is another story entirely. Dr. Ralph de la Torre does not support the IT department, it's why the company is on it's 4th CIO in just 3 years. Of course, the new CIOs bring in their own people, sometimes the people are quite incompetent. The "Peter Principle" is in full effect here.

    The corporate offices resemble morgues, the people who work there are clearly unhappy and would rather be elsewhere. Westwood is the "red-headed stepchild" of the corporate offices, and Boylston is a fairy tale land where everyone wears a fake smile and keeps quiet when RDLT is in the office.

    The turnover is very high and the caliber of employees overall has gone down. It seems they would rather hire stupid people who don't question things than hiring people who could make a difference. If you are a good "kiss up" then this is the place for you. If you want a career where you can succeed by doing great things, find a job elsewhere.

    Advice to ManagementAdvice

    It costs money do to great things, invest in your company, invest in quality and stop hiring "yes men."

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    When you think it couldn't get any worse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    Pros

    * Decent work/life balance
    * Paycheck comes on time

    Cons

    * Senior management is terrible and does not even acknowledge that you exist
    * No one seems to know how to do anything
    * Suggestions for improvement and to take any initiative go in one ear and out the other
    * Super poor training
    * Super poor culture - they don't care about doing anything for their employees

    Advice to ManagementAdvice

    Listen to your employees every once in awhile and get them involved in the decision process, because obviously you don't know how to make decisions properly. And it wouldn't hurt to show some appreciation to your employees every once in awhile.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Do more with less.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    Pros

    The staff who work here care about the patients and work very hard (well most of them).

    Cons

    Money is more important then patient care. Every thing was about the bottom line!
    Budgets were cut. Departments could not buy things they needed to do their jobs. It pitted people against each other. The never ending threat of losing your job was swung around like a hammer.
    People punching out to finish their job so they wouldn't go into overtime.

    Advice to ManagementAdvice

    Instead of demanding more work and telling people they should be thankful for a job. A thank you goes a long way.

    Doesn't Recommend
    No opinion of CEO

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