Steward Health Care System

  www.steward.org
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Steward Health Care System Reviews in Boston, MA

Updated Jul 9, 2014

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1.5 10 reviews

0% Approve of the CEO

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Ralph de la Torre

(6 ratings)

10% of employees recommend this company to a friend

Review Highlights

Pros
  • hours allow for work/life balance(in 2 reviews)

  • There are some really good people trying to make a positive impact(in 2 reviews)


Cons
  • Senior management is terrible and does not even acknowledge that you exist(in 6 reviews)

  • very low employee moral, extremely bad management, leadership has no idea about home care and it's all about the money(in 3 reviews)

10 Employee Reviews Back to all reviews
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    • Culture & Values
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    Corporate employee for almost 2 years

    Anonymous Employee (Former Employee) Boston, MA

    ProsGreat experience going while acquiring numerous hospitals in a really short amount of time.

    ConsNo process in place for anything when I worked there. Management gave no direction to their direct reports because the company was taking on too much at once and not hiring the help it needed to keep up with the workflow.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Some great people to work with that are being betrayed by senior management.

    IS Manager (Current Employee) Boston, MA

    ProsThere are some really good people trying to make a positive impact. The ones who are good try to create informal teams to try to stay effective (but you have to keep it a secret.)
    The economy is improving so there are better opportunities to leave.

    ConsSenior management is running the company into the ground, lot's of lay offs. Company can't even pay its bills so projects languish and systems deteriorate. You can't discuss legitimate concerns without the very real probability of getting fired.
    A Steward resume can be a liability if you are not careful.
    Ralph was never remotely qualified to take the CEO role and his hires and results show it.

    When is Cerberus, the real owners, going to wake up and fire him and the rest of his cabal of incompetents? They have to know by now no one will even buy this system because it so bad.

    Advice to Senior ManagementFire yourselves first. You are the ones who created the mess.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    1 person found this helpful  

    Company could be great if it could overcome its senior management

    Director (Current Employee) Boston, MA

    ProsGreat salary and benefits. Personally I am granted a lot of autonomy

    ConsSteward gets a lot of crap for being a for-profit which is unfounded. However, it does have some very serious management issues which inevitably trickle downward and result in across-the-board low employee morale, a sense that employees are not appreciated, and a huge disconnect between the work at the hospitals and corporate. Changes in policy are not well communicated, and senior management seems to operate without a long-term plan, meaning changes are frequent and arbitrary. There are some really interesting ideas here about how to change health care but unfortunately Steward seems to think it can implement its ideas by being a bully both to its own employees and to external parties with whom it should be developing relationships.

    There is also a serious lack of work-personal life boundaries here which begins with our CEO and again trickles down through senior management. Non-urgent manners are expected to take your immediate attention on weekends and evenings and no vacation is safe from calls from the boss. It's a very male-dominated, impulsive leadership environment which can be exhausting for anyone wanting a life outside the office or able to think long-term about business.

    Advice to Senior ManagementAct like an adult. Make long-term plans and stick with them (or at least give it more than half a second before changing your mind). When you make changes communicate the reasons why to employees. Realize your employees have lives outside of work and respect that. Improve communication between corporate and hospital sites. Remove anyone who throws a temper tantrum in response to the slightest hiccup out of the C-suite (cough Ralph de la Torre cough).

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Thanks

    Anonymous Employee (Former Employee) Boston, MA

    ProsThe pay was great and the benefits were too.

    ConsThe promote only yes mean and women. A cancerous place where it was terrible to get on the wrong side of senior leadership.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Long story short: Don't work here

    IT Manager (Former Employee) Boston, MA

    ProsI used to tell people that the best thing about working for Steward was "the people." Management doesn't understand what they are doing, but at least at the end of the day you could work with your peers and get stuff done. Unfortunately, it seems that Steward isn't interested in retaining good talent, so I can no longer say that "the people" is a good reason to work at Steward.

    ConsRalpha de la Torre doesn't seem interested in working with anyone that isn't a "Yes-Man." He hates Information Technology (despite it's crucial role in becoming an ACO) and he has cycled out 3 CIOs in the past 3 years, the current one, Julie Berry, who was the former director over client support at Partners Healthcare (a mighty big jump to C-level), doesn't have a clue what she's doing, which means she will probably stay for a long time as long as she keeps nodding her head at RDLT. The rest of the management team is about the same, Justine Carr does seem genuinely concerned for the quality of patient care, she may be the only good thing at Steward. Sadly, patients don't know any better, so they will probably keep going to Steward hospitals and visiting their Steward affiliated physicians. My only hope is that a better health care company buys Steward and does a rip and replace on the entire management team at 500 Boylston.

    Advice to Senior ManagementBe willing to invest in, and retain, quality staff who know what they are doing and actually care about the patients (Reminder: Patients are the only reason you exist). "Yes-men" will only get you so far.

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

     

    No place else but to go up

    IT Manager (Current Employee) Boston, MA

    ProsExcellent directors and peers, workers are very smart and care about what they are doing. Many projects underway and a lot of infrastructure money being spent.

    ConsCorporate uncertainty, recent layoffs, moral in general.

    Advice to Senior ManagementReduce turnover, invest in the people who are making it work, care more about the people working there than has been in the past. Compassion breeds loyalty.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

    3 people found this helpful  

    Work anywhere else.

    IT Manager (Former Employee) Boston, MA

    ProsI loved my coworkers, everyone in the hospitals were so great. Sure sometimes we had bad days, but overall everyone was there to help the patients. Everyone was dedicated.

    The benefits were good, one of the best benefits of working for a health care company is that your benefits are pretty good. Don't confuse benefits with compensation - compensation was average, they could have paid a little better but health care as a whole tends to pay non-providers less.

    ConsCorporate is another story entirely. Dr. Ralph de la Torre does not support the IT department, it's why the company is on it's 4th CIO in just 3 years. Of course, the new CIOs bring in their own people, sometimes the people are quite incompetent. The "Peter Principle" is in full effect here.

    The corporate offices resemble morgues, the people who work there are clearly unhappy and would rather be elsewhere. Westwood is the "red-headed stepchild" of the corporate offices, and Boylston is a fairy tale land where everyone wears a fake smile and keeps quiet when RDLT is in the office.

    The turnover is very high and the caliber of employees overall has gone down. It seems they would rather hire stupid people who don't question things than hiring people who could make a difference. If you are a good "kiss up" then this is the place for you. If you want a career where you can succeed by doing great things, find a job elsewhere.

    Advice to Senior ManagementIt costs money do to great things, invest in your company, invest in quality and stop hiring "yes men."

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    1 person found this helpful  

    When you think it couldn't get any worse...

    Anonymous Employee (Current Employee) Boston, MA

    Pros* Decent work/life balance
    * Paycheck comes on time

    Cons* Senior management is terrible and does not even acknowledge that you exist
    * No one seems to know how to do anything
    * Suggestions for improvement and to take any initiative go in one ear and out the other
    * Super poor training
    * Super poor culture - they don't care about doing anything for their employees

    Advice to Senior ManagementListen to your employees every once in awhile and get them involved in the decision process, because obviously you don't know how to make decisions properly. And it wouldn't hurt to show some appreciation to your employees every once in awhile.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Do more with less.

    Anonymous Employee (Former Employee) Boston, MA

    ProsThe staff who work here care about the patients and work very hard (well most of them).

    ConsMoney is more important then patient care. Every thing was about the bottom line!
    Budgets were cut. Departments could not buy things they needed to do their jobs. It pitted people against each other. The never ending threat of losing your job was swung around like a hammer.
    People punching out to finish their job so they wouldn't go into overtime.

    Advice to Senior ManagementInstead of demanding more work and telling people they should be thankful for a job. A thank you goes a long way.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Stay away unless you are incompetent!

    Healthcare Informatics (Current Employee) Boston, MA

    ProsYou can get away with doing mediocre work here.

    ConsThey have a culture of rewarding ineptitude and incompetence in senior management.

    Advice to Senior ManagementLearn something about the jobs you technical people are doing.

    No, I would not recommend this company to a friend

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