Stewart's Shops

www.stewartsicecream.com
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Stewart's Shops Reviews

Updated February 20, 2015
Updated February 20, 2015
64 Reviews
2.9
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gary C. Dake
41 Ratings

Review Highlights

Pros
  • One of the major factors that sets Stewart's apart from other corporations is its employee profit-sharing program (in 8 reviews)

  • Great products like milk, coffee, and ice cream coming from local sources and produced locally (in 5 reviews)


Cons
  • Salary not equal to the amount of work demanded of the employees (in 4 reviews)

  • Responsible for drive offs, shortages in drawers, doing daily audits, orders and so much more (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not the best, not the worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counter in Saratoga Springs, NY
    Current Employee - Counter in Saratoga Springs, NY

    I have been working at Stewart's Shops full-time (less than a year)

    Pros

    Very nice owners and managers. It's a nice old fashioned company.

    Cons

    It's struck in the 1960's and thy are slow to grow up. A lot of staff has been there for a long time. They don't know any different or better.

    Advice to ManagementAdvice

    Renovate stores and carry better products. It's all junk food.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Job was what I expected; management was the main issue.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader
    Former Employee - Shift Leader

    I worked at Stewart's Shops (more than a year)

    Pros

    Easy work. Hours were flexible. Pretty much exactly what you might expect from a convenience store.

    Cons

    Management was touch-and-go. I worked under four managers during my time there. Two of them were fantastic, one was okay but didn't trust anyone, and one was awful (tried to make me a scapegoat for disappearing cash and cigarettes in my main store; started a physical fight with a customer; got in several shouting matches with other customers). With a good manager, the only real con is that the work is boring and the hours seem to drag on - but that's hardly unexpected.

    Advice to ManagementAdvice

    Pay employees for the time they spend closing the shop down after its official closing time. I made sure to get paid for what I worked, but many others were bullied into doing that work for free. Employees should be paid for pre-opening setup time and post-closing shutdown time.

    Recommends
    Neutral Outlook
  3.  

    Good company, a lot of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Partner in Plattsburgh, NY
    Current Employee - Partner in Plattsburgh, NY

    I have been working at Stewart's Shops part-time (less than a year)

    Pros

    Great company with competitive pay
    Fun work environment
    Chance for advancement

    Cons

    Very fast-paced
    A lot of work

    Recommends
    Positive Outlook
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  5. 1 person found this helpful  

    Too much inconsistency to keep me around!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stewart's Shops part-time (more than 3 years)

    Pros

    The ESOP Program is hard to beat if you're willing to stick around for a few years.

     If your manager likes you, there is sometimes a monthly bonus. (The bonus is based on a percentage of your shop's overall growth and the manager decides what percentage each partner receives).

    I have never had an issue with receiving time off.

    Most of my customers have been a joy getting to know over the years.

    It was easy to receive benefit time.

    Cons

    I didn't have any major issues with the company until recently. In my shop specifically, we have had several new managers since I've first started working there in 2011. This creates a lot of change all of the time which makes it very difficult to grow as a partner. Past managers have offered me leadership roles while our new manager is not interested in allowing this. For the past three years I have worked there, there has been little to no consistency.

    In the shop, you have a considerable amount of responsibility. You are responsible for taking care of customers, stocking the entire store, watching the pumps for drive offs, and managing the money while you are on shift. If any of these things are not perfect when you leave, you will be held responsible.

    There pay is not equal to the amount of work you do. The company recently bumped starting pay to $9.50, however, those who were at $9.50 did not receive a bigger raise. Even though I have worked for the company for three years, our six new partners make only $.25 less then I do. I have many more responsibilities then new partners and I should be compensated as such.

    There have been many nights where I was unable to take a break. Particularly in the summer when we have customers coming in non-stop. When I've brought this up to our district manager, he simply says "you need to make time". Just yesterday I came in to find my manager and a new partner working. The new partner told me he had felt ill all day. I asked if he had taken a break and he told me he hadn't but he was leaving within the hour. The manager makes people feel uncomfortable when they ask if they can take a break because she has to stop what she's doing to allow this.

    New managers lack the ability to train new people. Instead of taking the time to show new partners how things are done, our manager quickly describes what they need to do (without showing them) and then becomes frustrated when they complete the task incorrectly. Senior partners then have to take the time to demonstrate what they are supposed to do.

    Advice to ManagementAdvice

    Please please take the time to see what actually goes on in your shops. From my perspective, partner's concerns are not appreciated which makes speaking out much more difficult.

    Watch your managers and really see what they are doing to your best partners. If the shop moral is low, there is a reason. People get fed up when they feel that they're not being heard. Take the time to talk to partners. Hear their concerns, and try to do something to improve the work environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    my horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stewart's Shops

    Pros

    commision were alright i guess

    Cons

    SUCKS horrible place horrrible horrible horrrible

  7. 2 people found this helpful  

    awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Partner in Ilion, NY
    Former Employee - Shop Partner in Ilion, NY

    I worked at Stewart's Shops part-time (less than a year)

    Pros

    Commission on weekly sales gives you a monthly bonus, can eventually move up in company if you have been brainwashed enough

    Cons

    Management was awful, company micromanages everything, worst experience of my life

    Advice to ManagementAdvice

    No respect for "partners".

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Stuck in the Stone Age

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stewart's Shops full-time

    Pros

    Most beneficial for low level long tenured jobs, good people working in factory and warehouse

    Cons

    Frustrating using ancient technology, working 15 years in the past, poor leadership afraid of change

    Advice to ManagementAdvice

    Don't resist change

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Saratoga Springs, NY
    Current Employee - Store Manager in Saratoga Springs, NY

    I have been working at Stewart's Shops full-time (more than 10 years)

    Pros

    The profit sharing program is second to none. Professional personnel to work with.

    Cons

    Retail business. So open 365 days a year. Vacation time is 1 week after a year working to 3 weeks at 10 years.

    Advice to ManagementAdvice

    Better pay for junior people and less top heavy.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It was decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Wappingers Falls, NY
    Current Employee - Store Manager in Wappingers Falls, NY

    I have been working at Stewart's Shops full-time (more than a year)

    Pros

    was very informative with supports to keep the the business strong and how they order their products and have it delivered in a sufficient time zone two serve the community. The importance of treating the community with a welcoming environment is important so there is a valued feedback.

    Cons

    can be difficult if you don't have recent information. the job can long hours and can have cut backs if the store is doing lead than what they can make . This adds too the consistency of treating the customers happy and wanting to come back for another welcoming and friendly environment.

    Advice to ManagementAdvice

    it was decent

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - President in Saratoga Springs, NY
    Current Employee - President in Saratoga Springs, NY

    I have been working at Stewart's Shops full-time (more than 10 years)

    Pros

    Stewart's is vertically integrated and financially strong. Employees work hard, but are rewarded accordingly. If you fit the company, there's probably a job that fits you and your schedule.

    Cons

    The small teams involved means everyone works hard and must be able to be candid with one another - and receive candor. There are few specialists and if you can't handle multiple activities at once you will struggle.

    Recommends
    Positive Outlook
    Approves of CEO

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