I have been working at Stonebridge Life Insurance
Pros – The Pros to Stonebridge is that it enabled me to do what i loved to do and that is to help customers find the life coverage there family needed that they wanted.
Cons – The downsides to Stonebridge is there was no room for growth and among the customer service and managment the educaton about the procedures and products was unbalanced.
Advice to Senior Management – The advice I would give to the mangement would be to offer the ability to grow across the floor and never stop re-educating across the floor. And to always leave the door open to new and fresh ideas.
2011-01-08 13:10 PST
I worked at Stonebridge Life Insurance
Pros – -The training was pretty good.
-For a "just above" entry level job the pay was good and included basic health insurance.
-Most (but not all) of the managment staff are very friendly and believe that all members of staff be treated alike.
Cons – -The telesales equipment provided was a shambles.
-When you came to work and take your seat you'd be lucky if it wasn't leaning to the side or missing the back.
- Headsets were awful, most of them were missing the mic tube, so your potential sales target heard everything int he background and very little of you. Management just ignored the problem if you mentioned it to them.
-Sales targets are tricky to achieve, hence the massive staff turn-around.
- If another member of staff wanted to get higher scores they'd mark a failed sales call as "was not at home". This meant you'd end up calling an already irate customer and if honest would mark it as failed sale if like the previous sales person mark it as "was not at home". Not a very good work ethic.
Advice to Senior Management – Being more interactive with staff and more responsive to queries and complaints would be useful. A more fair marking system to avoid the re-calling of customers and ensuring a good sales person is rewared.
No, I would not recommend this company to a friend
2011-09-06 01:01 PDT
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