Stoneriver Reviews

Updated July 18, 2014
Updated July 18, 2014
87 Reviews
3.0
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gary Anderson
14 Ratings

Review Highlights

Pros
  • In my particular case I can work from home a lot, but they aren't allowing that as much any more (in 9 reviews)

  • Still a lot of dedicated people working there although a lot of good people left the company in recent years (in 6 reviews)


Cons
  • Been verbally abused by senior management (in 5 reviews)

  • I would love to have more office comradery, but unfortunately our business unit is distributed in various cities across the United States (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Good People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stoneriver full-time (more than 3 years)

    Pros

    Very good learning environment for an IT person

    Cons

    Sales are flat StoneRiver seems to be in lay off mode since I started in 2010

  2. 1 person found this helpful  

    Ok company but too strict and stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Agent in Salt Lake City, UT
    Current Employee - Help Desk Agent in Salt Lake City, UT

    I have been working at Stoneriver full-time (more than 5 years)

    Pros

    • great benefits. Health, dental, 401k and paid time off
    • open 24/7 on the help desk so many shifts available
    • I like my managers directly above me, he sincerely cares and wants his employees to succeed
    • good pay with bonuses for only needing a ged
    • ability to work from home

    Cons

    • extremely strict. Once you are out of the 90 day training window there is no room for mistakes
    • they recently changed their attendance policy. You can't be even 1 min late to clock in or even from break or you get an infraction. 3 infractions equals an "occurrence" and you get two occurrences then you are terminated. I called out sick on a Sunday and I got an infraction for it. Why do I have PTO if I can't use it?
    • strict dress code for a call center. We don't ever see our customers
    • company policy says to never lie to customers but specific direction from management tells us to lie to customers about who they are calling. If someone calls in and there are a bunch of calls holding they don't have the option to hold. They redirected to someone in another depts who only takes a message and says we will call back. We are not allowed to tell the customer that we are taking a message. They think we are getting approval but in reality the message just sits in a mailbox for hours
    • you have a lunch and two 15 min breaks but otherwise you are expected to be sitting at your desk and working the ENTIRE rest of your shift. If you try to talk to a Co worker you will get I trouble. If you are not doing something for more than two mins you'll get in trouble. But if you are a team lead or supervisor those rules don't apply. They can talk to whoever they want for as long as they want and it's usually not work related.
    • they do quality checks on your calls and you have to have at least 95% to pass.
    • they are way under staffed. They took on two new clients this year and don't have nearly enough staff to accomodate. And the employees are the ones that pay for it
    • the IT dept is ridiculous. If I only needed a ged to get the job why do they expect me to know everything about computers? The girl in IT is a monster. Everytime I call for help she talks down to me and asks why I don't know how to do everything. If I'm not trained on it how am I supposed to know? I've told my boss I refuse to work with her but she still has an attitude
    • the police you and procedure manual is like their bible. it's not updated enough and they send out emails with updates and expect to keep and find them all when you need help but the policies change so much it's almost I m possible to keep up. It might be ok except they expect you to have an average call handle time of under 3 mins. It takes at least 5 mins to find the document you need when it's not updated in the manual. You can not deviate from the manual at all. Even if your supervisor agrees you did the right thing on a call you can still be written up
    • because you can't deviate from the manual at all you have to call your team lead to do anything different. The problem is the team leads are never available. They are always in meetings or away from their desk
    • you don't get paid enough for how stressful the job is. You can get in trouble for someone else's mistakes and get yelled at by patients alot because of company policies.

    Advice to ManagementAdvice

    This I was a great company when I started but they are trying to control everything your employees do and it's just not going to happen. It is way to stressful. People make mistakes. you can't punish everyone for a few people's mistakes. And you need to hire more people. You can't say you run an honest company with the way you are running it right now. I've worked here 6 years and this year has been miserable. Looking for a new job

    Negative Outlook
    No opinion of CEO
  3.  

    Good employment stability, with various opportunities to be engaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at Stoneriver full-time (more than 8 years)

    Pros

    I have had several different work assignments in different divisions of the company, and enjoyed a variety of projects and opportunities to contribute. Management is accessible and seems ready to listen. Like so many companies, you get out of it what you invest into it.

    Cons

    Company has struggled some with the downturn in the economy, but things are definitely strengthened in the last couple of years. Company could invest more in employee training of the products we work on.

    Advice to ManagementAdvice

    Training on company products is something sorely lacking.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    I would not send my worst enemy to Stone River

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stoneriver full-time

    Pros

    I cannot think of any

    Cons

    They are nit picky...they put you down. Management is horrible and have one set of rules for people who have been there a long time versus new employees. They put you down at every turn. I worked at Rolling Meadows but reported to Des Moines and Cedar Rapids. HR will not help you. They will lie. I received an appraisal and was given all meet and exceeds requirements for all items and then was told I did not meet expectations. Where is the logic in that? My manager could not give me an explanation after I asked how that was possible. I was put on probation without being told. I found out months later. I notified HR ..no help. That is their MO.. More back stabbing that I have ever experienced in 40 years of working in this industry. People leave right and left.

    Advice to ManagementAdvice

    Treat your employees with some respect. Get rid of upper management that are being complained about. I can think of one in Des Moines, one in Cedar Rapids, one in S. Carolina and a Project Mgr in Rolling Meadows.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Pretty good company, actual work is not as great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Customer Service in Salt Lake City, UT
    Current Employee - Help Desk Customer Service in Salt Lake City, UT

    I have been working at Stoneriver full-time (more than 5 years)

    Pros

    -Health Insurance
    -Dental
    -401k with company match
    -Opportunity for bonuses
    -24/7 so many shifts available
    -work from home available
    -company parties and what not
    -Paid time off

    Cons

    -Very very strict
    -strict business casual dress code (if you dont follow dress code you have to go home and change and use unpaid time off along with an infraction)
    -You can not leave your desk unless you are: On one of your two 15 min breaks or on lunch
    -If you don't meet your chosen stat level for 3 months in a row you will be terminated
    - The IT dept is horrible. they expect me to know how to do all the technical stuff when i was hired on to take calls
    - not much room for advancement. You can switch depts but the team leads and supervisor rarely change
    - They pay is great, for only needing a GED or diploma. But For how much work they expect you to do I don;t think its worth it
    -You are inbound calls and doing outbound calls for the entire 8 hour shift. There are rarely "slow" times. If they are slow you can only be "in ready" (not working on something else" for 2 mins or your supervisor will call you out
    -If you are not in management you cant sit and have a conversation with your co workers. If you ARE in management you are in meetings at least once a day and spend have the meeting talking about non work related stuff
    -If you clock in 1 minute late you will be considered late and if it happens 3 times you get written up
    - The work is tedious. Same thing day in and day out

    Advice to ManagementAdvice

    I really do think this is a good company but there are no room for mistakes. I would like this company if it was a little more relaxed. Way to much stress for the amount I am being paid

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    OK company to work for if you are after a relatively stable job with decent benefits, and not much more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager

    I worked at Stoneriver full-time (more than 10 years)

    Pros

    Pretty good benefits
    Stable work environment
    Still a lot of dedicated people working there although a lot of good people left the company in recent years

    Cons

    A lot of politics for a company that size
    Most engineers stuck working on yesterday's technologies
    Bureaucratic and slow moving for a company that size
    No investment on employees for a long time
    Project managers have no leverage with the project teams (no incentives/no staffing power) nor with the client.
    Different departments/teams often working in silos

    Advice to ManagementAdvice

    Value and invest on employees
    Take ownership of problems

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Great people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sys Administrative in Cedar Rapids, IA
    Current Employee - Sys Administrative in Cedar Rapids, IA

    I have been working at Stoneriver full-time (more than 3 years)

    Pros

    Learning experience, great people, good environment.

    Cons

    Steady decline the entire 3 years I worked their. Constant reductions. They seem to be following the do more with less strategy and it has affected a lot of people. Support is less than half what it was 2 years ago.

    Advice to ManagementAdvice

    Figure out ways to generate more money rather than laying of year after year. Stop shipping developer jobs to Russia.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Software Engineer in Orlando, FL
    Current Employee - Lead Software Engineer in Orlando, FL

    I have been working at Stoneriver full-time (more than 8 years)

    Pros

    The CEO is excellent and takes care of the employees

    Cons

    There are not enough growth opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Very Supportive Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unknown in Memphis, TN
    Former Employee - Unknown in Memphis, TN

    I worked at Stoneriver full-time (more than an year)

    Pros

    Understanding individuals in HR, able to take off when real emergencies occur

    Cons

    Pay, even if injured they make you work

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Optimistic Outlook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Stoneriver full-time (more than 5 years)

    Pros

    Great coworkers
    Solid management team committed to creating a respectful and rewarding work environment
    Competitive salary and benefits
    Looking to improve our business and the experiece of our employees

    Cons

    We work hard and have multiple priorities to juggle
    Our products and businesses are in very competitive spaces

    Advice to ManagementAdvice

    Continue to be transparent about your decisions and on our outlook for the future

    Recommends
    Positive Outlook
    Approves of CEO

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