Strayer University

  www.strayer.edu
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Strayer University Reviews

Updated August 13, 2014
Updated August 13, 2014
187 Reviews

2.3
187 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Strayer University President Michael Plater
Michael Plater
80 Ratings

Review Highlights

Pros
  • 90% tuition assistance for Strayer University degrees (in 19 reviews)

  • 90% tuition discount - only useful if you do not have a degree (in 10 reviews)


Cons
  • There is absolutely no work-life balance and they only care about getting enrollments (in 16 reviews)

  • The pay is paltry for the work load employees are expected to take on and there is absolutely no work-life balance whatsoever (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Resume Builder

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There were alot of advancement ppportunities

    Cons

    Sometimes Work-Life Balance was a challenge for me but not for everyone.

    Advice to ManagementAdvice

    No advice

  2.  

    Business Office Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good company to work for. Good benefits, including tuition discount.

    Cons

    Company grew too fast and is now cutting back due to over-expansion.

    Advice to ManagementAdvice

    Continue to promote within as some of your best assets are founding within your own doors.

    Recommends
    No opinion of CEO
  3.  

    Great work culture at my location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    Pros

    Everyone knows their role and we have a dynamic work environment. No drama, we have won campus of year more than one time. Great bosses throughout the years that understand having a family and work life is important.

    Cons

    None that I can think of that is not fair or understandable

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Converting to a call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Aid Specialist  in  Dulles, VA
    Current Employee - Financial Aid Specialist in Dulles, VA

    Pros

    God benefits such as medical and dental, and great employees.

    Cons

    Constant change, unprofessional, competing priorities, inadequate compensation .

    Advice to ManagementAdvice

    Higher pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great opportunity for those who seek

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Officer
    Current Employee - Admissions Officer

    Pros

    Great employees and teamwork. It seems that, in my experience, the team is what makes the job. If you are in a bad team with a poor leader, you will struggle in this position. However, if your team is knowledgeable and willing to help each other out, your time with Strayer will be positive. The pay and benefits are decent, and the tuition remissions for employees is a wonderful asset for employees who'd like to continue their education on a budget. Private office, and independence on the job is also a plus.

    Cons

    If you leadership is poor, you will not enjoy this job.

    Advice to ManagementAdvice

    Continue to develop lower-level employees without worry of numbers. if development is good, the results will follow. Focusing only on numbers and missing chances for employee-growth will be poison to the campus.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Nice company, bad Mgmt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Officer  in  Trevose, PA
    Former Employee - Admissions Officer in Trevose, PA

    Pros

    You get your own office. Hours are flexible. The pay is fair so are the benefits. You work independently. You have the satisfaction of helping a lot of people. Co-workers are friendly and helpful. Everyone works as a team.

    Cons

    Mgmt is horrible. You learn the job on your own. You have goals to meet. If you don't meet your goals you are berated in front of your peers.

    Advice to ManagementAdvice

    Watch what middle management is doing instead of just worrying about meetings. Listen to employee complaints about middle mgmt so problems can be rectified (retraining).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Where's the leadership?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I am happy to have a job w benefits. I enjoy working with adult learners and working in a office setting.

    Cons

    No $$ for tutors but plenty of $$ to market to new students to increase enrollment. Leadership acknowledges numbers, not hard work and student dedication. You have to play the numbers game and love sales to get a promotion. No life-work balance. Campuses are not supported by corporate to increase retention. You have to chase the student to enroll, convince them not to drop, run after them when they miss class, and write their appeals to get reinstated for a 3rd or 4th repeat. Its pretty much left up to the campus staff to keep students enrolled. The responsibility is not put on the student to be successful. SFS does not support the campus business offices. Campus reps do not feel apart of SFS because SFS does not respond to emails or student issues majority of the time. Or take 3-4 weeks to get back to you. Campuses have to help other campuses because corporate will not assist with day to day operations. Campuses were stripped of their staff and not allowed to re-hire. This school has potential however the problem is majority of the leaders are not educators. They come from sales or other multi-million dollar corporations.

    Advice to ManagementAdvice

    Listen to your employees. Value your employees. If you do, the company will grow and overall student satisfaction will improve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Entire "University" is a Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Officer  in  Philadelphia, PA
    Former Employee - Admissions Officer in Philadelphia, PA

    Pros

    While working here, I met some truly fantastic people. Many of my coworkers were dedicated to helping the students and were a pleasure to work with. 90% off tuition is a great benefit, and something that most people working here take advantage of.

    Cons

    When I first started, I was literally thrown into the middle of everything without any basic training, including training on the school. As an Admissions Officer, I found it counterproductive to sell the school without any basic product knowledge. I use that terminology, because despite the "Admissions Officer" title that job is purely a high-pressure sales position with the students and their money from FASFA the sales.

    During my tenure as an Admissions Officer, I cannot count on my hands how many different coworkers I had- and that is JUST the Admissions Officer position! The turnover is unusually high, and even the students will ask why there are always new people working in the administration office. The students are also always concerned about classes being canceled or their campus getting closed. Despite what they are being told- they have every right to be concerned. Everything is treated as a secret at Strayer, to the employees and students alike. No one knows what bad decision will be enforced next, until the changes have already been made.

    Middle management (the Campus Directors) seem to be under a significant amount of pressure to "bring in the numbers", which means that every single one of them constantly micromanages everything that goes on in Admissions. And if for some reason you cannot meet their unrealistic quota (for reasons, such as, it's the week before Christmas and no one wants to talk to you about going to college) you are not only publicly chastised in front of all your colleagues, but you are told that if you keep that up you will be without a job. That is, unless you are said manager's favorite employee- nepotism runs rampant throughout this company. People are promoted due to being a favorite employee, regardless of their ability to manage or handle the responsibility of the position. For instance, incompetent workers are being promoted to Campus Director positions, even without the minimum of a college degree.

    This pressure from management permeates among the lower level employees, and causes "team members" to steal sales (aka students) from each other, etc. This kind of behavior is only encouraged, since these "high performers" are put on a pedestal and then promoted even without possessing basic management skills. These favorites then get preferential treatment, for things such as salary. There is NO standard salary at Strayer- as an Admissions Officer some people earned as little as $34,000 while others earned "as much as" $45,000. For the EXACT same job, which was supposed to be not given monetary compensated for "sales".

    Advice to ManagementAdvice

    Stop all of the false advertising. Stop telling potential employees that you encourage a work-life balance, because all employees figure out that this is impossible. While working here, you discourage any kind of life outside Strayer, including the refusal for basic holidays off. Maybe once this company is actually run like a higher education university instead of a company, all of the terrible managers can be replaced with those who actually care for the student needs and not just the superficial appearance of caring for the students.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    HR Living Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Academic Assistant
    Current Employee - Academic Assistant

    Pros

    Tuition Benefits and student interactions.

    Cons

    little pay raises if any, employee harassment from middle management with no help from HR after documenting and proving your complaints. Middle management says Upper management tells them to treat their employee as they see fit. HR laughs in your face and tell you they will get back with you and never return your call. I was asked what would I like to see happy, not provided with a solution after the harassment and bullying was proven.

    Advice to ManagementAdvice

    Wise up. Stop being selfish and care about the people who are making your money! Have loyalty and protect those who are performing and are loyal to the company. Don't say things like focus about what you should be doing and not others like on VP sent out in a mass email.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Decent pay, low trust, high stress

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay is pretty good at most levels. Company truly tries to be an industry leader. Promotion often comes from within.

    Cons

    High stress, high pressure. The feeling of what have you done for me today will always dilute your past accomplishments. Lots of corporate restructuring occurs. This creates instability and leads to lay offs. There is also a cap on the percentage that your salary can increase with promotion. The cap does not justify the amount of additional stress.

    Advice to ManagementAdvice

    Stick with an approach longer than 1 quarter. Too many knee jerk reactions occur and there is rarely long term follow through from upper management.

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