Stream Global Services
2.6 of 5 349 reviews
www.stream.com Eagan, MN 5000+ Employees

Stream Global Services Reviews

Updated Jul 3, 2014
All Employees Current Employees Only

2.6 349 reviews

                             

50% Approve of the CEO

Stream Global Services Chairman & CEO Kathryn Marinello

Kathryn Marinello

(137 ratings)

38% of employees recommend this company to a friend
349 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "good environment to work and good people as well"
    in 10 reviews
  • "Casual environment along with some unique benefits at the call center"
    in 16 reviews
Cons:
  • "No employee can manage a family or a life working at this call center"
    in 17 reviews
  • "No raises even if you make supervisor"
    in 13 reviews
  • Show more review highlights

Reviews

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    Great for a start

    Technical Support Professional (Former Employee)
    Beaverton, OR

    Prospay is great and supervisors really do care about your success

    ConsThe cafe was very singy. i asked for sugar packets and they charged me also a fork! it was a little ridiculous!

    Yes, I would recommend this company to a friend

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    Many Many Calls

    Customer Service Representative (Current Employee)
    Belleville, IL

    Prosgreat starting pay and training

    Consshort breaks, too many calls during the day

    Advice to Senior Managementeven the call distribution among employees

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Unexpected

    Vice President (Former Employee)
    Wellesley, MA

    Prosgood people; committed; nice physical atmosphere; flexible work-place; telecommuting

    Conspoor leadership; poorly articulated direction; reluctance to invest in systems or people

    No, I would not recommend this company to a friend

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    Wretched

    Technical Support Professional II (Former Employee)
    Beaverton, OR

    ProsPros: no manual labor. Get to sit at a desk all day.

    Sometimes the customers were actually nice, or at least, weren't horrible excuses for human beings.

    I did learn a bit about computers, networking, and more than I'll ever need to know about gaming consoles (one in particular).

    They will hire ANYONE. Not minimum wage.

    ConsRun more like a prison than a workplace. Chained to your desk (via having to be available on phone). Breaks are timed. You get phone calls if you're on break/phone is set to meeting code (not available for call) too long. No phones, books, paper, pencils, ANYTHING allowed on-floor. Have to have a note if you're out sick, or you get "points" - too many points, and you get canned (Also get points for being late). Joyless, dismal place.

    Advice to Senior ManagementTreat your employees like people, not cattle. Loosen up the strings a bit and people won't be desperate to get out. Then you won't have to hire anyone desperate enough to apply, and you won't get screwups or idiots who ruin everything for the rest of us.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Worst experience ever

    Retention Call Center (Former Employee)
    Rio Rancho, NM

    ProsI can't think of a single pro

    ConsStole from me let me go with drs notes didnt pay me my 1000.00 commission check or my final check

    Advice to Senior ManagementGet new manangement

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Customer service slap in the face.

    Customer Service Representative (Former Employee)
    Phoenix, AZ

    ProsThe only thing ideal about this company is the location.

    ConsSalary, juvenile behavior from supervisors to agents.

    Advice to Senior ManagementDon't get caught up in the drama.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Poor all around

    Anonymous Employee (Current Employee)

    ProsClean building, great pay for area, not much elsr good about in it's current state. It could be so much more if direction were better.

    ConsIt's like being in high school. The computer systems are outdated. The cafe is overpriced. The smoking area is in a garage. The place is a joke. The managera ignore you and promise things that will never be delivered upon. No consideration is given for medical needs and you're treated like a high school kids.

    Advice to Senior ManagementI would advise investing in better training of managers all together. I would demand accountability from them. It's bad when you have managers gossiping just like kids. It's a shame.

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    Stream was good for starting, but has bad ,management and no resources.

    Networking Specialist II (Former Employee)
    Beaverton, OR

    ProsThe people and teams formed together to create our own resources to solve problems.

    ConsThe company Never supported the very employee's they hire.

    Advice to Senior ManagementFire management and start from scratch, it has started to go down hill.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Contracts for hire

    Tech Support (Former Employee)
    Beaverton, OR

    ProsLearn a lot about troubleshooting, some customer service

    ConsNot paid enough, no access to support, or realistic health concerns

    Advice to Senior ManagementPeople get sick, and have transportation issues causing them to be late, penalizing them for these things is not right.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A Place to start

    Customer Service Representative II (Current Employee)
    Tampa, FL

    ProsLearn a lot about structure, training is excellent, ability to move from department to department.

    ConsMetrics change like gas prices. No clear direction. Management and support staff are short handed. Like most call centers, as they are not owned by the company, the drive the center has to get the job done is not the same as per say the "customer".

    Advice to Senior ManagementGive clear coaching, help the reps get direction.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Stream Global Services reviews and ratings — including employee satisfaction and approval rating for Stream Global Services CEO Kathryn Marinello . All 349 reviews posted anonymously by Stream Global Services employees.