Stream Global Services

www.stream.com
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Stream Global Services Reviews

Updated March 4, 2015
Updated March 4, 2015
426 Reviews
2.7
426 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
165 Ratings

Review Highlights

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)


Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Made okay money and learned a little bit, but the work environment left a lot to be desired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Support Representative in Beaverton, OR
    Former Employee - Network Support Representative in Beaverton, OR

    I worked at Stream Global Services full-time (more than a year)

    Pros

    Good contact with client company and the facilities were pretty nice. There was some opportunity for growth and learning, if one desired. Decent starting wage. Double time on holidays.

    Cons

    Volatile work environment. Often implemented 30 min lunches and made major changes that affect day-to-day life on a whim. Offered the ability to advance but often without any raise in pay..

    Advice to ManagementAdvice

    I personally would have stayed longer if there was more structure and continuity- not the sense that you could walk into work and have everything be different at any time.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Training was very good. They give you all the tools you need to be succeful.

    Cons

    They made a mistake in my last paycheck and they did not fix it. They own me like $200!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Training, no so great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Telephone Support in Tampa, FL
    Former Employee - Technical Telephone Support in Tampa, FL

    I worked at Stream Global Services full-time (more than 5 years)

    Pros

    Stream has an excellent in-house training program, ensuring everyone knows what and how to do their jobs, including the 'Stream' way, as well as the 'Dell' (or other contractor) way of doing things.

    Cons

    I was hired in at $15.00, rec'd two pay raises taking my pay up to $19.00, then pay was cut back to $15.00, and then cut again to $12.00.
    Their management system is automated, if you don't log-in (clock-in) on time you're automatically late or a no-show, logging-out (clocking-out) early is the same.

    Advice to ManagementAdvice

    Stream has some very talented people. You need to un-automate as much as possible, and let the people be humans, let the supervisors supervise and the managers manage.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Not good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Stream Global Services

    Pros

    Training and work-life balance is good

    Cons

    Benefits are ok. Ledership not ok.

    Advice to ManagementAdvice

    Raise every one pay. Did not receive any pay raise from 6 Years. Also Health insurance is not good. If you like to keep employee for long time than raise every one pay above market value.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Stream global stamp, the ability to work internationally.

    Cons

    Lack of support from leadership, business developers over selling and under delivering.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time (more than a year)

    Pros

    Central location is a good thing, but not too much other things.

    Cons

    Contracts with companies that don't understand call centers.

    Advice to ManagementAdvice

    Work with your employees, don't toss them under the bus because of the contract. Let them know you understand its not correct.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Don't expect to be valued here; you are easily replaceable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional in Wilsonville, OR
    Former Employee - Technical Support Professional in Wilsonville, OR

    I worked at Stream Global Services full-time (less than a year)

    Pros

    Your colleagues can make this job somewhat bearable, but there's little else to appreciate from this company or its management.

    Cons

    You are being constantly evaluated and critiqued, even against calls that are out of your control, and you will have those calls. No significant benefits. No significant pay.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Great company with a true customer centric approach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services

    Pros

    Ability to work from home; and providing the tools to insure success. Great yearly kick off meetings with very productive break out sessions and events.

    Cons

    Inconsistent culture across multiple regions. This stems from inconsistent management.

    Advice to ManagementAdvice

    Management training programs on a global scale. Leverage the training team to accomplish this.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Not for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Friends and very close to my home.

    Cons

    Managers and training. Train better before sending us out on the floor.

    Advice to ManagementAdvice

    Treat employees as adults.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Hire and Fire... then... Hire and Fire some more...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Computer Services Manager in Rio Rancho, NM
    Former Contractor - Computer Services Manager in Rio Rancho, NM

    I worked at Stream Global Services as a contractor (more than a year)

    Pros

    Hey at least it's a job

    Cons

    Wondering if you'll have a job tomorrow... it's like high school.... but without hall passes and pink slips.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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