Stream Global Services Reviews

Current Employee – been working at Stream Global Services

Pros – Great staff, very supportive and constructive when giving feedback.

Cons – Very pushy as far as sales goes.

Advice to Senior Management – Dial the sales back a bit.

Former Employee – worked at Stream Global Services

Pros – great commission program, room to grow

Cons – night management is horrible, schedules are not flexible

Advice to Senior Management – clean house!

Yes, I would recommend this company to a friend

Former Employee – worked at Stream Global Services full-time for more than a year

Pros – Great people, always busy, good atmosphere within administrative group

Cons – Stressful environment sometimes, with lay-offs, CEO changes, no real friendly environment department to department

Yes, I would recommend this company to a friend

Current Employee – been working at Stream Global Services full-time for more than a year

Pros – This is a great place to gain employment for those with little to no work history as they will hire anybody with a heartbeat.

Cons – As a middle manager you constantly feel like you are in the middle of a way trying to treat employees fair and trying to make senior management happy. Unless you are a Douche, which there are plenty and they will just sell out their staff for kudos. I was hired as a manager otherwise I would have never been one because I don't "play the game right" or have a nice enough rack.

Advice to Senior Management – To entry level.....don't feel so entitled, you are an adult babysitter, a glorified agent at most. at the end of the day you are as expendable as any front line agent.

to senior management....promote people that can do the job and let them do it.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Stream Global Services full-time for less than a year

Pros – Professional, supportive, friendly, "positive" work environment. Promotes from within; career development, and advancement opportunities.

Cons – Training is focused primarily on the "product" knowledge base; not enough time spent on computer applications, navigating between, and learning the programs. Average starting pay in the Twin Cities, for the call center industry, is over $13.00 an hour; considerably higher than the starting wage at Stream, $11.00 per hour.

Advice to Senior Management – More hands-on learning, regarding the practical aspects (computer applications and scripts & flows) through role playing, tutorials, exercises, and through mock calls, before going "live".

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Stream Global Services full-time for more than a year

Pros – Very responsive to schedule changes if you need it. They give 15 min breaks instead of the state required 10 min. Good medical, dental, and vision. Good management and upper management. Lots of room for growth. They have a liberal attendence attendence policy and you can miss 7 full days in six months before u get fired. I have worked at other call centers and this is a much better call center. Great floor support. I reccomend working here to anybody. All u have to do basically show up and u are golden. Also its nice to be able to move contracts if u get burned out. Also pays more then min wage.

Cons – Need to give yearly wages. Need to fire those with poor attendence, they give them too many chances. Also they need to hire better ppl as some are just gamers who don't show up for work and do a poor job, also need to shower.

Advice to Senior Management – Give pay rasies and hire better ppl with more work ethic.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Stream Global Services full-time for more than a year

Pros – Training is sufficient and fun, most seniors and team managers are sufficiently helpful, incredibly diverse and knowledgable workforce.

Cons – Upper management seemed disconnected, unstable, and occasionally toxic. Reliant upon lots of antiquated software, which fails frequently.

Advice to Senior Management – Listen to your employees, provide more opportunities for REAL advancement (not token, uncompensated promotions), and reward representatives who meaningfully contribute to the efficiency of operations.

Yes, I would recommend this company to a friend

Current Employee – been working at Stream Global Services full-time for less than a year

Pros – At Stream I made a lot of friends that I plan on keeping after I'm gone.

Cons – Being in the SiriusXM Department was fun for awhile until the call volume jumped to be out of control call Qs. We were hired for Advanced Technical Support but most of the calls we get nowadays are basically the billing the dept or level 1 support. So instead of actually resolving issues you get screamed at because the customer was never told their bill would automatically renew for hundreds of dollars from the off-shore agent. It's basically clean up work for problems that the off-shore agents make.

Advice to Senior Management – Less politics and favoritism which is very apparent.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Stream Global Services full-time for less than a year

Pros – Able to make decent money through bonuses if you're a natural salesperson.

Cons – Very little training for main application and needed to learn on the job. Most training covered applications rarely used. After two months on the actual job, only 10 were left out of 26 in the training class.

Advice to Senior Management – Better training on actual application and features the job covered.

Former Employee – worked at Stream Global Services full-time for more than 3 years

Pros – Friendly People
Cool products to support

Cons – Long hours for salaried positions
Overworked and Underpaid
Heavy Micromanagement
Dirty Environment

Advice to Senior Management – Upgrade the dress code for a stronger sense of professionalism and morale. Pay managers more as they work way more than 40 hours per week.

No, I would not recommend this company to a friend