Stream Global Services Reviews

Updated September 1, 2015
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2.6
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Recommend to a friend
Approve of CEO
Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
14 Ratings

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)

Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Pros and Cons

472 Employee Reviews

Sort: Popular Rating Date
  1. Great 1st Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The traing was very detailed so i felt confident my first solo call. If u leave on good terms there is opportunity to come on another project. Also there used to be periods where a lot of overtime was offered which i tool advantage of regularly.

    Cons

    Sometimes a lot of very young people are working there (myself included at the time) and the environment can be a bit like high school. Even if you have a label on your lunch be careful about putting it in the fridge.....some people just have no respect. Had to start on the night shift, and it was like pulling teeth waiting for a better shift.

    Advice to Management

    Give real consideration to schedule changes of employees who have proven there worth, not just rise who are there the longest.


  2. Close by

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Welcome Call Agent in Phoenix, AZ
    Current Employee - Welcome Call Agent in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Stream Global Services full-time (More than a year)

    Pros

    It was nearby. The freeway was close. Co-workers were nice They promote from with-in

    Cons

    Pay low and not competitive Team managers change frequently. It is not in the best neighborhood.

    Advice to Management

    Increasing the pay including starting salary to accommodate the cost of living is very necessary.


  3. Great at First

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welcome Call Agent in Phoenix, AZ
    Former Employee - Welcome Call Agent in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Stream Global Services (More than a year)

    Pros

    Great co-workers Excellent training Overall good managers It was close to were I lived. Casual dress

    Cons

    The Salary (pay) was not competitive. While there also managers and teams changed frequently.


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  5. working stream

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They have a number of clients to work for laid back environment and lots of fun activities. The job is not too difficult except you are in sales or retention

    Cons

    Management is very biased. Lots of favoritism and unfair promotions. Also the pay could be better especially when you are moved around or new employees come in with higher pay rates

    Advice to Management

    Be more professional and treat the employees well not like a bunch of beggars. If you value ur employees they'll perform better


  6. Wouldn't work there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Call Center in Beaverton, OR
    Former Employee - Retention Call Center in Beaverton, OR
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Stream Global Services full-time (Less than a year)

    Pros

    There is no such thing as pros the only pro was some of the people of that I worked with that was it

    Cons

    Not somewhere I would recommend for anybody to work if you're needing to start a job and can't find work anywhere else than this will be a place to start

    Advice to Management

    Have better requirements better pay


  7. Stream

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Willamina, OR
    Former Employee - Customer Support in Willamina, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services full-time (Less than a year)

    Pros

    Stream is very willing to work with the availability of employees as soon as training is complete. Many of their contracts off additional benifits on top of the pay and benifits offered by the company.

    Cons

    You are required to adjust your own schedule for the training period. If you do not attend every training session, which can take 6 weeks, you will be fired.

    Advice to Management

    Working with employees during the training period would give you more loyal employees. Some of them are students who can't just adjust their schedule the way that you want them to.


  8. Director - Business Insights

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Business Insights in Eagan, MN
    Former Employee - Director Business Insights in Eagan, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Stream Global Services (More than a year)

    Pros

    Good but not great. I loved the job because i was lucky to have awesome leader.

    Cons

    Depends on what your ambitions are..


  9. Half Way There

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Phoenix, AZ
    Former Employee - Team Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The absolute best thing about Stream is the feeling of being at home you get working there. The Team Management staff goes above and beyond to make each and every employee feel as part of the family. They are truly eager to help you grow and succeed.

    Cons

    Upper Management could use some improvement in employee value. While they are stretched very thin and constantly striving to improve overall performance. A little attention in the correct areas could go a long way in increasing performance.

    Advice to Management

    You are losing to many valuable employees due to circumstances that are within your control.


  10. Don't waste your time working here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Rio Rancho, NM
    Former Employee - Team Manager in Rio Rancho, NM
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Stream Global Services full-time (More than 3 years)

    Pros

    There are no pros to working for this company. They don't take care of their front line employees. Employee turnover is through the roof!

    Cons

    They don't take care of their front line employees. Sr Mgmt, middle mgmt, recruiting and HR are all back stabbing each other. There is too much favortism and not enough professionalism.. Training is a joke. Employees are set up to fail. It's no surprise that employee turnover is through the roof!

    Advice to Management

    You should all be fired! Shut this place down and start over! It is too late to fix the damage already done. What an embarrassment!


  11. now Convergys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Eagan, MN
    Former Employee - Business Development in Eagan, MN

    I worked at Stream Global Services (Less than a year)

    Pros

    huge company and good environment

    Cons

    slow HR and IT difficult to grow



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