Stream Global Services Reviews

Pros

Alot of moving parts, creates opportunities for influence

Cons

No standards
No unified activities or vision

Advice to Senior Management

Focus on a five year plan communicate it and stick to it....chasing clients will not sustain company

Pros

- Excellent entry level job
- Average benefit

Cons

- They are too much serious about attendance.

Pros

It'a a BPO company that is growing fast and well leaded from current CEO that impressed a deep positive change to the company. CEO leadership is promising for the medium/long term future of the company.

Cons

Stream is not structured enough currently.

Advice to Senior Management

To follow the lead of Kathryn Marinello and design a structured strategy for the future.

Pros

Work life balance, but that depends on the SDM

Cons

no comment necessary. Pay is not adequate.
If you are male, you have a better chance of promotion.
HR is corrupt.

Pros

Co-workers are pretty awesome and it's not (always) minimum wage. That's about it.

Cons

Everything else. Management doesn't care about you... no opportunity for advancement... when there are opportunities, the people who are promoted have nasty attitudes and a penchant for berating those below them. No raises since 2007 or 2008. No yearly recognition. I've been there for 5 years and haven't gotten anything for it, not even a "Hey! Thanks for being loyal." Nothing.

Stream corporate doesn't care about you. Sometimes your client will, but only rarely, and only as much as Stream will allow them to.

Advice to Senior Management

Focus on employee retention rather than driving all of the good workers away. The only people you have left after several years are the ones who are incompetent or whose soul and spirit you've destroyed so much they no longer think they're worth anything.

Pros

Open environment to work, friendly staff and good average pay.

Cons

Performance appraisal is not fair when it comes to promotions.
Growning opportunities are limited.
Gold plating is a common-daily routine within staff members.

Advice to Senior Management

Transparency

Pros

Awesome Co-workers and easily made friends
Hours are not too bad if you manage your metrics
seating is not bad

Cons

I would say poor management but there would have to be management f some sort to start with.
Promotion only occurs if a manager "likes" you, you socialize with them out side the work place, are related to them or kiss a crapload of ass.
Over 6 years with no raise? What is my incentive to do anymore than the base amount of work to retain my job?
No indication on how well you are doing your job.

Advice to Senior Management

Upper management should be looking at the people who put the money in their pockets and at least make more than feeble attempts at retaining them. Promote the people who have shown through their actions and performance that they can do the the job. Offer valid and up to date remuneration and incentives to all of the frontline people. Recognize people for what they do with more than a bunch of balloons or a stupid little scewdrivers or pretty colored pieces of paper with our names on them little some kindergarten class. Realize that you are dealing with "adults".

Pros

Good physical plant, decent computer tools, steady paycheck

Cons

-Promotion is NOT based on performance, but on how "cozy" you are with management
-Pressure is high, wages are not
-NO pay raises for four years, (except for corp)

Advice to Senior Management

-How about real raises?
-How about scheduling staff with consistent every-other-weekend-off

Pros

When I was still a student it was easy to work there because they had a evening job, thus it was better paying then filling shelfs at the local market. The Support agents there, some are still very good friends with me long after I left that horrible place.

Decent working hours.

- no management present during weekend hours! Finally peace and quiet time to work properly.
- incentive for being on time and not being sick.

Cons

- Management makes false promises regarding promotions
- Management treat the employees as dogs.
- Management yell and cusses employees infront of others employees
- Management sends team wide mails about how bad they perform, backstabbing eachother, being general lazy.
- I saw people getting fired because they stood up against management when they wanted to provide a GOOD customer experience and not a 3 minutes - next type of ordeal.
- Instead of suggesting ways to improve your skills, they bather and harass you.
- horrible pay.
- no reviews at the end of the year. Salary increasement is based on performance and even if you get top notch performance on paper they will just tell you thats what they expect and not something that has to be rewarded.
- filing a complaint about a manager has no reprocussions. Everything is based on friendly politics. In the end the Support Professional bites the dust.

Advice to Senior Management

Ever since america took over Stream International it all went down the drain. My suggestion would be to step back and look at what you're doing.
Your own employees don't trust or respect you.

Pros

Easy Training
Very little direct supervision
Knowledgeable employees
Great knowledge base
Not much accountability, even if you do screw up
Pretty easy and laid back job when you're doing it

Cons

Low compensation
Pretty bad benefits package
"Points" system for attendance is pretty absurd
Near constant stream of lies/deception from management
No integrity whatsoever among company as a whole
Near complete lack of organization
Training left new TSPs almost completely unprepared (actually used the products maybe 2 hours total over a month period before being asked to support them and some brand new ones)
Management pretty impersonal and lazy
Company tries to shift blame for anything negative onto clients or others

Advice to Senior Management

Definitely review the training program, people may as well have just been thrown on the phones from day one as you're almost entirely dependent on the knowledge base and veteran TSPs straight out of the gate. Definitely consider reviewing the policy on flat out lies for security purposes or whatever, everybody understands exactly what they are and it just costs you more respect.