Stream Global Services

  www.stream.com
  www.stream.com
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Stream Global Services Reviews

Updated September 18, 2014
Updated September 18, 2014
380 Reviews
2.8
380 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
148 Ratings

Review Highlights

Pros
  • good environment to work and good people as well (in 10 reviews)

  • Casual environment along with some unique benefits at the call center (in 16 reviews)


Cons
  • No employee can manage a family or a life working at this call center (in 18 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This place was a goldmine of professional experiences and opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Beaverton, OR
    Former Employee - Anonymous Employee in Beaverton, OR

    I worked at Stream Global Services full-time for more than 3 years

    Pros

    Team managers and team members provided one of the best work environments possible. Training was thorough and consistent, and the company did a good job of making sure employees were taken care of at times of drastic business change, which are part of the nature of that business.

    Cons

    Because of its nature providing services to other corporations, the environment is extremely fluid, sometimes volatile. For the wrong person this would be intolerable, but the majority of folks I worked with saw it as a way to keep things fresh.

    Advice to ManagementAdvice

    When I started the perks for being a superlative agent were superb, those had been cut significantly by the time I left and that had effected morale poorly. Those perks should be reinstated.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Watertown offices couldn't be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time for more than 3 years

    Pros

    This office provided an ever evolving staff that was attentive, considerate, and focus on driving goals

    Cons

    Certain areas in the place could have been fixed up during their constant renovations

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional  in  Phoenix, AZ
    Former Employee - Customer Service Professional in Phoenix, AZ

    I worked at Stream Global Services full-time for more than a year

    Pros

    Management works with agents if they have personal issues going on.

    Cons

    Pay needs to be hire but that is what happens when you work for a BPO.

    Advice to ManagementAdvice

    Be more friendly

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Decent pay, decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Professional  in  Portland, OR
    Former Employee - Support Professional in Portland, OR

    I worked at Stream Global Services full-time for more than a year

    Pros

    Decent pay in a decent setting

    Cons

    A lot of internal moves

    Advice to ManagementAdvice

    Stick with companies and make them better instead of taking on more and more

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    I found the work to be interesting and relevant, the management to be supportive, and mobility quite
     flexible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Professional  in  Beaverton, OR
    Former Employee - Support Professional in Beaverton, OR

    I worked at Stream Global Services full-time for more than a year

    Pros

    I found their benefit package to be practical and more than adequate to my needs. Human resources was also very good about answering questions and clarifying issues. I found I could agree with most of the company values and viewpoints. I liked the relatively casual atmosphere, which did not skimp on professionalism simultaneously.

    Cons

    At the time I was there, they were trying to recreate educational opportunities that had existed before. In this day of exorbitant educational costs, that is something I think a company should offer to their employees. If a person is looking for a very button down environment (professional attire), it is not the place for such a person.

    Advice to ManagementAdvice

    I enjoyed my time at Stream. I would have liked to have been able to get more educational credentials I could take with me. I liked the way your management handled the end of the contract under which I worked, in that you tried to give the employees as many options as possible before it ended. Keep up the good work of taking care of your employees. The CEO was relatively new to the company but seemed to be doing a good job.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    nothing but good things. staff works with you to help you advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Professional  in  Tampa, FL
    Current Employee - Customer Support Professional in Tampa, FL

    I have been working at Stream Global Services full-time for more than a year

    Pros

    work with your schedule especially while in school, lots of room for advancement

    Cons

    training needs to be more hands on

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Just okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Sergeant Bluff, IA
    Former Employee - Anonymous Employee in Sergeant Bluff, IA

    I worked at Stream Global Services full-time for more than 3 years

    Pros

    Liked the people, atmosphere was nice on the Xbox contract. Front line agents were hard working if you provided them the tools to be successful.

    Cons

    Unrealistic pay for hours contracts demanded, benefits were expensive, training for front line managers was poor, no investment in preparing front line managers.

    Advice to ManagementAdvice

    Step up the pay scale and training your assets in your management team with the skills they need to succeed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Closest to a sweat shop I've ever seen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Watertown, NY
    Former Employee - Customer Service Representative in Watertown, NY

    I worked at Stream Global Services full-time for more than a year

    Pros

    Fun people.
    Easy to pretend to work while not doing much (which you're inclined to do after being treated like crap)

    Cons

    They treat you like crap.
    They only care about numbers, not humans.

    Advice to ManagementAdvice

    If they spent even just a little time trying to actually care about the human beings that worked for them, it would be a vast improvement. They treat people like dirt and then act surprised with their huge turnover rates. Here's a lesson, spend your money retaining employees instead of training new ones.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Don't bother with this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services full-time for less than a year

    Pros

    decent pay, half-decent benefit package even though it's overpriced. Nice facility with adequate break areas.

    Cons

    lousy, outdated training. Managers don't care that the training is inadequate and outdated, sets newbies up to fail. Employees are disposable. Trainers that talk down to the trainees. Ridiculous rules.

    Advice to ManagementAdvice

    make sure the training is not outdated with incorrect information. take seriously those who "complain" about the training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Not a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager  in  Phoenix, AZ
    Current Employee - Team Manager in Phoenix, AZ

    I have been working at Stream Global Services full-time for more than a year

    Pros

    This is an outsource company that doesn't care for its employee's. I hope that with the acquisition Convergys will fix it!

    Cons

    Pay sucks! Benefits are horrible! they have not given raises in three years. The Managers know less about managing then the supervisors

    Advice to ManagementAdvice

    Care about your people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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