Stream Global Services

www.stream.com

Stream Global Services Reviews

Updated January 25, 2015
Updated January 25, 2015
410 Reviews
2.8
410 Reviews
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Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
159 Ratings

Review Highlights

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)


Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time (more than a year)

    Pros

    Central location is a good thing, but not too much other things.

    Cons

    Contracts with companies that don't understand call centers.

    Advice to ManagementAdvice

    Work with your employees, don't toss them under the bus because of the contract. Let them know you understand its not correct.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great company with a true customer centric approach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services

    Pros

    Ability to work from home; and providing the tools to insure success. Great yearly kick off meetings with very productive break out sessions and events.

    Cons

    Inconsistent culture across multiple regions. This stems from inconsistent management.

    Advice to ManagementAdvice

    Management training programs on a global scale. Leverage the training team to accomplish this.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Hire and Fire... then... Hire and Fire some more...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Services Manager in Rio Rancho, NM
    Former Employee - Computer Services Manager in Rio Rancho, NM

    I worked at Stream Global Services as a contractor (more than a year)

    Pros

    Hey at least it's a job

    Cons

    Wondering if you'll have a job tomorrow... it's like high school.... but without hall passes and pink slips.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Stream/Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Reo
    Former Employee - Tech Reo

    I worked at Stream Global Services full-time (more than a year)

    Pros

    high energy, nice remodeled building, ability to move within contracts both by choice and when other contracts are ending they try to keep you working, I have always has great managers

    Cons

    no long term job security due to the changing contracts, pay scale is low and almost impossible to live on if you have to commute or a single salary household

    Advice to ManagementAdvice

    It would be great if there were more of a communication and ability to move within the company even at other locations

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Not too shabby

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Worked with great people, good morale inside the building. There was a on site cafeteria that actually served some great food even healthy choices

    Cons

    Leads were sometimes unreachable. Would have been better if it seemed like they knew what reps actually went through on the phone

    Advice to ManagementAdvice

    None

  7.  

    A Bright Spot in a Difficult Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional I in Beaverton, OR
    Former Employee - Technical Support Professional I in Beaverton, OR

    I worked at Stream Global Services full-time (less than a year)

    Pros

    Very supportive subject matter experts, incredibly patient management, pay was fair for the area, never had to want for hours, training was paid at full pay. mistakes were accepted without significant repercussions, co-workers were nice and personable. Overall Stream stands out as a better than average call center company.

    Cons

    Training failed to cover the majority of what was needed and my instructor asked to be supplied with prescription drugs. You only get one raise and then your income is fixed. Tier 1 tech, tier 2 tech and SMEs all make about the same money despite the vast difference in responsibility. Lunches were scheduled for an hour but were often cut to a half hour to force overtime. Mandatory overtime lasted for months as well. All time off the phone came out of breaks so going to the bathroom meant shorter or even no breaks. This was due to the client, not stream but this was still an annoyance.

    Advice to ManagementAdvice

    Reward success with more than a title change. More should separate Tier I, II and SMEs than a dime an hour. The benefits were so low as to be completely worthless. I would suggest offering an Obama care compliant health plan, a one to one match on paychecks instead of the 25 percent match offered for the 401k.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Professional in Albuquerque, NM
    Current Employee - Tech Support Professional in Albuquerque, NM

    I have been working at Stream Global Services full-time (more than a year)

    Pros

    you can have as long as calls as you want the people are great. you don't have to deal with the billing and other issues

    Cons

    convergys took over the company and running it into the ground. it was way better as just stream i think, but it is a call center! I enjoyed the android operations systems tech support and fixed many issues. to bad they think that you are just a number even if you perform very well, you are all the same and very disspoable.

    Negative Outlook
    Disapproves of CEO
  9.  

    WRSC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services full-time (less than a year)

    Pros

    You will learn a lot about the cellular industry. Potential to make lifelong friendships. Relaxed work environment for the most part. If you're lucky enough to have team manager that likes you and values your work ethic they will truly fight to get you what you need.

    Cons

    Inconsistent. Management seems somewhat engaged with concerns of employees but does very minimum to resolve issue. Like most places corporate jobs "drinking the kook-aid" is the only way to improve your everyday work experience. Incentives are constantly changing and metric seem almost impossible to meet at times. Too many stipulations associated with rewarding non-salary employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Good company before the buyout. No idea now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Services Coordinator in Eagan, MN
    Former Employee - Computer Services Coordinator in Eagan, MN

    I worked at Stream Global Services full-time (more than a year)

    Pros

    My role was odd, supporting both top execs and mid-level call center folks. The power and autonomy of the role were great, and the things I learned from some execs and from an international collection of IT experts were invaluable. I also had a small taste of working in Information Security, which was fascinating.

    Cons

    Like many companies we were stretched thin. The people were reasonable about not calling me on nickel and dime concerns, but when anything was down (weekly) I'd get calls anytime. For execs I was on call 24x7x365 for more than a year. Also I suspect many jobs have been and will be moving away from Minnesota since the buyout.

    Advice to ManagementAdvice

    Rotate on-call times and always hire at least two IT guys per group to ensure real time off. Eventually I was able to trade with my more experienced coworker, but it was a very tiring first year. Also be sure to spend enough time and cash up front on infrastructure before filling a 300-seat building, to avoid frequent down-times. Our WAN - upon which everything depended - was a nightmare for the first few months in Eagan, and took a year to become reliable. Oof.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great Place to Train and Get Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time (more than 3 years)

    Pros

    The company offers good training for entry level workers. It has a professional organizational structure and there can be excellent advancement opportunities for hard workers. The work can provide a strong technical background and experience if someone is willing to put in the time to study and learn from co-workers.

    Cons

    The work can be stressful after a while, with long hours on the phone and strong focus on performance measures. If someone doesn't like sitting all day and talking on the phone for an eight hour shift, he or she could get burned out. There are also expectations for performing to certain standards consistently.

    Advice to ManagementAdvice

    Remember to treat each employee as an individual, even while trying to hold everyone to standard requirements.

    Recommends
    Neutral Outlook
    No opinion of CEO

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