Stream Global Services Reviews

Updated April 30, 2015
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2.7
437 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
2 Ratings

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)

Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Dont stay to long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people and an easy job. There where some fun times and a few very good managers.

    Cons

    The front line agents have no opportunity to get raises. If you are a Team Leader on a contract that is struggling due to unrealistic client expectations that the upper management couldnt, wouldnt or was not smart enough to fix you may be in for a rough ride. The upper management in most cases is a complete joke, most of the Senior Team Leader or above had no clue what they where doing and had no place in there positions. Give it a few years if you want to get some management experience and then get out or they will help you.

    Advice to Management

    Quite your jobs and let the real talent take over. Since we all know you wont do that then how about taking responsibility for your actions listen to your Team Leaders they care more about your contracts then you do they are smarter then you are and will help you keep your job.

  2. Technical Support Professional II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional II in Beaverton, OR
    Former Employee - Technical Support Professional II in Beaverton, OR

    I worked at Stream Global Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I was part of a small team, and I got to work a lot on the knowledge base. The incoming work stayed steady, but not overwhelming.

    Cons

    The company was managed in a less-than-ideal manner, and approved more bandaid fixes than funamental improvements.

    Advice to Management

    The lower-level managers are personable and hard-working! let them do what they need to help their teams succeed!

  3. great company

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services

    Pros

    Benifits are great . Flexible with schedules

    Cons

    Pay to low for the work

    Advice to Management

    Pay workers more if you want more work you expect too much for so little time

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  5. Customer service agent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    There were no pros to working for this company other than the fact you earn a paycheck. This company has employees that show a significant amount of favoritism.

    Cons

    Where do I begin. Incompetant training. Management that tell you how to do a job that they have never done. Phone calls a recorded and monitored and the way the calls are graded is very inconsistent.

    Advice to Management

    Learn how to do the job that you are trying to tell your team to do. Be consistant.

  6. Operations

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy entry level work good start in call center

    Cons

    No pay increases that are significant in value

  7. What happens when companies merge? Stream was a great company to work for before Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager
    Former Employee - Team Manager

    I worked at Stream Global Services full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bigger company with more financial stability, larger range of reach world wide, more clients

    Cons

    People are no longer treated like people, lost to those who don't know them and management forgets them. Expecting more for little of their effort

    Advice to Management

    Don't forget the people who helped you build your company, fight for them. Make sure they are not forgotten of swept away. Those people your clients don't know are the backbone and glue that keeps everyone wanting to stay. Don't forget how to run your business before you give the reins to others who have less thought for you dearest people who stayed with you though good and bad. You are so scared of your clients you don't even know what's right and wrong with your agents anymore. How sad. I will miss you stream.

  8. Close to home and consistent work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Professional in Beaverton, OR
    Former Employee - Customer Support Professional in Beaverton, OR

    I worked at Stream Global Services full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Cross training into different departments
    - Typical 8 - 5 pm job, low stress

    Cons

    - Promotion is usually given to white male, and women minority not as high
    - At times work load is too low, or too high

    Advice to Management

    - Give more frequent work review to employee's
    - Provide raise (don't send email its bad economy and wage will remain stagnant, and then send email on how much profit company made. It's contradictory)
    - Make sure vacation time can be booked in advance and those with children/emergency can go home when needed

  9. Made okay money and learned a little bit, but the work environment left a lot to be desired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Support Representative in Beaverton, OR
    Former Employee - Network Support Representative in Beaverton, OR

    I worked at Stream Global Services full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good contact with client company and the facilities were pretty nice. There was some opportunity for growth and learning, if one desired. Decent starting wage. Double time on holidays.

    Cons

    Volatile work environment. Often implemented 30 min lunches and made major changes that affect day-to-day life on a whim. Offered the ability to advance but often without any raise in pay..

    Advice to Management

    I personally would have stayed longer if there was more structure and continuity- not the sense that you could walk into work and have everything be different at any time.

  10. Poor employee support and inadequate career advancement options.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Specialist in Wilsonville, OR
    Former Employee - Customer Support Specialist in Wilsonville, OR

    I worked at Stream Global Services full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some of the Team Managers are truly there for the team. Most are not.

    Cons

    Overall, not supportive of their employees.

    Advice to Management

    Allow Contractors to convert to full time employees, most especially when they are tenured and would like to move to a different area within the company.

  11. bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none really.. there were xboxes.

    Cons

    low pay, bad hours, bad management.

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