Stream Global Services
2.5 of 5 322 reviews
www.stream.com Eagan, MN 5000+ Employees

Stream Global Services Reviews

Updated Apr 12, 2014
All Employees Current Employees Only

2.5 322 reviews

                             

48% Approve of the CEO

Stream Global Services Chairman & CEO Kathryn Marinello

Kathryn Marinello

(128 ratings)

38% of employees recommend this company to a friend
322 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Casual environment along with some unique benefits at the call center"
    in 16 reviews
  • "Once you are past the entry level stuff"
    in 11 reviews
Cons:
  • "No employee can manage a family or a life working at this call center"
    in 19 reviews
  • "There are no raises just a bonus that less than 5% of employees ever reach"
    in 13 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Many Many Calls

Customer Service Representative (Current Employee)
Belleville, IL

I have been working at Stream Global Services full-time for less than a year

Prosgreat starting pay and training

Consshort breaks, too many calls during the day

Advice to Senior Managementeven the call distribution among employees

No, I would not recommend this company to a friend

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1 person found this helpful  

Unexpected

Vice President (Former Employee)
Wellesley, MA

I worked at Stream Global Services full-time for more than a year

Prosgood people; committed; nice physical atmosphere; flexible work-place; telecommuting

Conspoor leadership; poorly articulated direction; reluctance to invest in systems or people

No, I would not recommend this company to a friend

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Stream was good for starting, but has bad ,management and no resources.

Networking Specialist II (Former Employee)
Beaverton, OR

I worked at Stream Global Services full-time for more than a year

ProsThe people and teams formed together to create our own resources to solve problems.

ConsThe company Never supported the very employee's they hire.

Advice to Senior ManagementFire management and start from scratch, it has started to go down hill.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Contracts for hire

Tech Support (Former Employee)
Beaverton, OR

I worked at Stream Global Services full-time for more than 3 years

ProsLearn a lot about troubleshooting, some customer service

ConsNot paid enough, no access to support, or realistic health concerns

Advice to Senior ManagementPeople get sick, and have transportation issues causing them to be late, penalizing them for these things is not right.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Poor all around

Anonymous Employee (Current Employee)

I have been working at Stream Global Services

ProsClean building, great pay for area, not much elsr good about in it's current state. It could be so much more if direction were better.

ConsIt's like being in high school. The computer systems are outdated. The cafe is overpriced. The smoking area is in a garage. The place is a joke. The managera ignore you and promise things that will never be delivered upon. No consideration is given for medical needs and you're treated like a high school kids.

Advice to Senior ManagementI would advise investing in better training of managers all together. I would demand accountability from them. It's bad when you have managers gossiping just like kids. It's a shame.

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A Place to start

Customer Service Representative II (Current Employee)
Tampa, FL

I have been working at Stream Global Services full-time for more than 3 years

ProsLearn a lot about structure, training is excellent, ability to move from department to department.

ConsMetrics change like gas prices. No clear direction. Management and support staff are short handed. Like most call centers, as they are not owned by the company, the drive the center has to get the job done is not the same as per say the "customer".

Advice to Senior ManagementGive clear coaching, help the reps get direction.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good company for those needing something to do out of high school

Customer Support Professional (Current Employee)
Wilsonville, OR

I have been working at Stream Global Services full-time for less than a year

ProsManagement structure is very sound...
Flexible with schedule if you talk to Team Manager beforehand and attendance policy is actually pretty relaxed

ConsPay is mediocre
It's not a job that has a future, but a placeholder job while looking elsewhere for employment

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Company has no vision, no sense of connection to employees.

Client Support Professional (Former Employee)
Beaverton, OR

I worked at Stream Global Services full-time for more than a year

ProsThey will hire anyone. So, when you can't find a job anywhere, you can make a little money at Stream.

ConsDirty building. (Had a TB outbreak while I was there.)
Employees are treated like machinery. Rules are set and people are forced to follow them, even if the rule does not fit with the job. Personnel are evaluated on how well they follow rules, not what kind of work they do.
On Urban Dictionary someone defined "Stream" as "a company in Beaverton, OR that looks for reasons to fire its employees." That is true.

Advice to Senior ManagementPay attention to the fact that many entry employees have higher intelligence than managers and higher management. Learn about Myers/Briggs personality theory and change the culture that only promotes ISTJs.

No, I would not recommend this company to a friend

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Stream Global Services Review

Customer Service Representative (Current Employee)
Sergeant Bluff, IA

I have been working at Stream Global Services full-time for more than a year

ProsEasy work, hours are ok, paid 6 week training, pretty clean work environment with good people for the most part around you

ConsVery boring and little opportunities for pay raises or advancement, senior management plays favorite and are handcuffed by the contracts they represent. Contracts come in and think they are better then everyone else

Advice to Senior ManagementReward the good employees and give out more incentives such as cash bonuses instead of worthless gift cards and free meals to the cafeteria.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Very bad people in the Wellesley Office. Cold and self centered.

Anonymous Employee (Current Employee)
Wellesley, MA

I have been working at Stream Global Services full-time for more than a year

ProsThe technology and the stuff going on as a learning perspective is great. But you have to be an out n out self learner to get around and get your job done.

ConsPeople - Awful
Salary - Average
Flexiblity- NONE

Advice to Senior ManagementStop kidding yourself and get some decent people. Congratulations on the take over. hopefully this will change things

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Stream Global Services reviews and ratings — including employee satisfaction and approval rating for Stream Global Services CEO Kathryn Marinello . All 322 reviews posted anonymously by Stream Global Services employees.