Stream Global Services

  www.stream.com
  www.stream.com
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Stream Global Services Reviews

Updated September 24, 2014
Updated September 24, 2014
384 Reviews
2.8
384 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
150 Ratings

Review Highlights

Pros
  • My role was odd, supporting both top execs and mid-level call center folks (in 17 reviews)

  • Once you are past the entry level stuff (in 12 reviews)


Cons
  • No employee can manage a family or a life working at this call center (in 19 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company before the buyout. No idea now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Services Coordinator  in  Eagan, MN
    Former Employee - Computer Services Coordinator in Eagan, MN

    I worked at Stream Global Services full-time for more than a year

    Pros

    My role was odd, supporting both top execs and mid-level call center folks. The power and autonomy of the role were great, and the things I learned from some execs and from an international collection of IT experts were invaluable. I also had a small taste of working in Information Security, which was fascinating.

    Cons

    Like many companies we were stretched thin. The people were reasonable about not calling me on nickel and dime concerns, but when anything was down (weekly) I'd get calls anytime. For execs I was on call 24x7x365 for more than a year. Also I suspect many jobs have been and will be moving away from Minnesota since the buyout.

    Advice to ManagementAdvice

    Rotate on-call times and always hire at least two IT guys per group to ensure real time off. Eventually I was able to trade with my more experienced coworker, but it was a very tiring first year. Also be sure to spend enough time and cash up front on infrastructure before filling a 300-seat building, to avoid frequent down-times. Our WAN - upon which everything depended - was a nightmare for the first few months in Eagan, and took a year to become reliable. Oof.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great Place to Train and Get Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time for more than 3 years

    Pros

    The company offers good training for entry level workers. It has a professional organizational structure and there can be excellent advancement opportunities for hard workers. The work can provide a strong technical background and experience if someone is willing to put in the time to study and learn from co-workers.

    Cons

    The work can be stressful after a while, with long hours on the phone and strong focus on performance measures. If someone doesn't like sitting all day and talking on the phone for an eight hour shift, he or she could get burned out. There are also expectations for performing to certain standards consistently.

    Advice to ManagementAdvice

    Remember to treat each employee as an individual, even while trying to hold everyone to standard requirements.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    This place was a goldmine of professional experiences and opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Beaverton, OR
    Former Employee - Anonymous Employee in Beaverton, OR

    I worked at Stream Global Services full-time for more than 3 years

    Pros

    Team managers and team members provided one of the best work environments possible. Training was thorough and consistent, and the company did a good job of making sure employees were taken care of at times of drastic business change, which are part of the nature of that business.

    Cons

    Because of its nature providing services to other corporations, the environment is extremely fluid, sometimes volatile. For the wrong person this would be intolerable, but the majority of folks I worked with saw it as a way to keep things fresh.

    Advice to ManagementAdvice

    When I started the perks for being a superlative agent were superb, those had been cut significantly by the time I left and that had effected morale poorly. Those perks should be reinstated.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Watertown offices couldn't be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time for more than 3 years

    Pros

    This office provided an ever evolving staff that was attentive, considerate, and focus on driving goals

    Cons

    Certain areas in the place could have been fixed up during their constant renovations

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good people, poor company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager  in  Phoenix, AZ
    Former Employee - Team Manager in Phoenix, AZ

    I worked at Stream Global Services full-time for more than 5 years

    Pros

    Good minimum pay with commission options. Co-workers are great. Overtime available at times.

    Cons

    Upper management is terrible. Change in upper management frequent and went through a couple mergers. Seems everyone bails on the company at one point or another. Frequent changes makes meeting expectations difficult.

    Advice to ManagementAdvice

    Listen to your employees. Beta test changes before launching them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional  in  Phoenix, AZ
    Former Employee - Customer Service Professional in Phoenix, AZ

    I worked at Stream Global Services full-time for more than a year

    Pros

    Management works with agents if they have personal issues going on.

    Cons

    Pay needs to be hire but that is what happens when you work for a BPO.

    Advice to ManagementAdvice

    Be more friendly

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Decent pay, decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Professional  in  Portland, OR
    Former Employee - Support Professional in Portland, OR

    I worked at Stream Global Services full-time for more than a year

    Pros

    Decent pay in a decent setting

    Cons

    A lot of internal moves

    Advice to ManagementAdvice

    Stick with companies and make them better instead of taking on more and more

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    I found the work to be interesting and relevant, the management to be supportive, and mobility quite
     flexible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Professional  in  Beaverton, OR
    Former Employee - Support Professional in Beaverton, OR

    I worked at Stream Global Services full-time for more than a year

    Pros

    I found their benefit package to be practical and more than adequate to my needs. Human resources was also very good about answering questions and clarifying issues. I found I could agree with most of the company values and viewpoints. I liked the relatively casual atmosphere, which did not skimp on professionalism simultaneously.

    Cons

    At the time I was there, they were trying to recreate educational opportunities that had existed before. In this day of exorbitant educational costs, that is something I think a company should offer to their employees. If a person is looking for a very button down environment (professional attire), it is not the place for such a person.

    Advice to ManagementAdvice

    I enjoyed my time at Stream. I would have liked to have been able to get more educational credentials I could take with me. I liked the way your management handled the end of the contract under which I worked, in that you tried to give the employees as many options as possible before it ended. Keep up the good work of taking care of your employees. The CEO was relatively new to the company but seemed to be doing a good job.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    nothing but good things. staff works with you to help you advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Professional  in  Tampa, FL
    Current Employee - Customer Support Professional in Tampa, FL

    I have been working at Stream Global Services full-time for more than a year

    Pros

    work with your schedule especially while in school, lots of room for advancement

    Cons

    training needs to be more hands on

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Not a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager  in  Phoenix, AZ
    Current Employee - Team Manager in Phoenix, AZ

    I have been working at Stream Global Services full-time for more than a year

    Pros

    This is an outsource company that doesn't care for its employee's. I hope that with the acquisition Convergys will fix it!

    Cons

    Pay sucks! Benefits are horrible! they have not given raises in three years. The Managers know less about managing then the supervisors

    Advice to ManagementAdvice

    Care about your people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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