Stream Global Services Reviews

Updated March 22, 2015
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2.7
433 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
2 Ratings

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)

Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Pros and Cons

Employee Reviews

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  1. Operations

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Easy entry level work good start in call center

    Cons

    No pay increases that are significant in value

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. What happens when companies merge? Stream was a great company to work for before Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager
    Former Employee - Team Manager

    I worked at Stream Global Services full-time (more than 8 years)

    Pros

    Bigger company with more financial stability, larger range of reach world wide, more clients

    Cons

    People are no longer treated like people, lost to those who don't know them and management forgets them. Expecting more for little of their effort

    Advice to ManagementAdvice

    Don't forget the people who helped you build your company, fight for them. Make sure they are not forgotten of swept away. Those people your clients don't know are the backbone and glue that keeps everyone wanting to stay. Don't forget how to run your business before you give the reins to others who have less thought for you dearest people who stayed with you though good and bad. You are so scared of your clients you don't even know what's right and wrong with your agents anymore. How sad. I will miss you stream.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Close to home and consistent work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Professional in Beaverton, OR
    Former Employee - Customer Support Professional in Beaverton, OR

    I worked at Stream Global Services full-time (more than a year)

    Pros

    - Cross training into different departments
    - Typical 8 - 5 pm job, low stress

    Cons

    - Promotion is usually given to white male, and women minority not as high
    - At times work load is too low, or too high

    Advice to ManagementAdvice

    - Give more frequent work review to employee's
    - Provide raise (don't send email its bad economy and wage will remain stagnant, and then send email on how much profit company made. It's contradictory)
    - Make sure vacation time can be booked in advance and those with children/emergency can go home when needed

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. Made okay money and learned a little bit, but the work environment left a lot to be desired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Support Representative in Beaverton, OR
    Former Employee - Network Support Representative in Beaverton, OR

    I worked at Stream Global Services full-time (more than a year)

    Pros

    Good contact with client company and the facilities were pretty nice. There was some opportunity for growth and learning, if one desired. Decent starting wage. Double time on holidays.

    Cons

    Volatile work environment. Often implemented 30 min lunches and made major changes that affect day-to-day life on a whim. Offered the ability to advance but often without any raise in pay..

    Advice to ManagementAdvice

    I personally would have stayed longer if there was more structure and continuity- not the sense that you could walk into work and have everything be different at any time.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Poor employee support and inadequate career advancement options.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Specialist in Wilsonville, OR
    Former Employee - Customer Support Specialist in Wilsonville, OR

    I worked at Stream Global Services full-time (more than 3 years)

    Pros

    Some of the Team Managers are truly there for the team. Most are not.

    Cons

    Overall, not supportive of their employees.

    Advice to ManagementAdvice

    Allow Contractors to convert to full time employees, most especially when they are tenured and would like to move to a different area within the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    none really.. there were xboxes.

    Cons

    low pay, bad hours, bad management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Training was very good. They give you all the tools you need to be succeful.

    Cons

    They made a mistake in my last paycheck and they did not fix it. They own me like $200!

    Recommends
    Positive Outlook
    Approves of CEO
  9. Not good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Stream Global Services

    Pros

    Training and work-life balance is good

    Cons

    Benefits are ok. Ledership not ok.

    Advice to ManagementAdvice

    Raise every one pay. Did not receive any pay raise from 6 Years. Also Health insurance is not good. If you like to keep employee for long time than raise every one pay above market value.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Great Training, no so great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Telephone Support in Tampa, FL
    Former Employee - Technical Telephone Support in Tampa, FL

    I worked at Stream Global Services full-time (more than 5 years)

    Pros

    Stream has an excellent in-house training program, ensuring everyone knows what and how to do their jobs, including the 'Stream' way, as well as the 'Dell' (or other contractor) way of doing things.

    Cons

    I was hired in at $15.00, rec'd two pay raises taking my pay up to $19.00, then pay was cut back to $15.00, and then cut again to $12.00.
    Their management system is automated, if you don't log-in (clock-in) on time you're automatically late or a no-show, logging-out (clocking-out) early is the same.

    Advice to ManagementAdvice

    Stream has some very talented people. You need to un-automate as much as possible, and let the people be humans, let the supervisors supervise and the managers manage.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Stream global stamp, the ability to work internationally.

    Cons

    Lack of support from leadership, business developers over selling and under delivering.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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