Stream Global Services

  www.stream.com
  www.stream.com

Stream Global Services Reviews

Updated October 17, 2014
Updated October 17, 2014
390 Reviews
2.8
390 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
152 Ratings

Review Highlights

Pros
  • My role was odd, supporting both top execs and mid-level call center folks (in 18 reviews)

  • Once you are past the entry level stuff (in 12 reviews)


Cons
  • No employee can manage a family or a life working at this call center (in 19 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MS Technical Support Specialist in Sofia (Bulgaria)
    Former Employee - MS Technical Support Specialist in Sofia (Bulgaria)

    I worked at Stream Global Services full-time (more than 3 years)

    Pros

    Good work, fair salary, personal growth, great team

    Cons

    After 3 years of working there the project was canceled

    Advice to ManagementAdvice

    More practical training for technicians and others working there, not just from the literature

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great Work Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Professional in Mumbai (India)
    Current Employee - Customer Service Professional in Mumbai (India)

    I have been working at Stream Global Services full-time (more than an year)

    Pros

    Good Salary Package, Great work enviroment

    Cons

    Night shifts, less fun activities organized by the company

    Advice to ManagementAdvice

    Increase Employee Engagement programmes

  3.  

    very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Stream Global Services full-time (more than an year)

    Pros

    best place too work really enjoyed it there

    Cons

    favoritism needs to go away

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Professional Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional I in Tampa, FL
    Former Employee - Technical Support Professional I in Tampa, FL

    I worked at Stream Global Services full-time (more than an year)

    Pros

    Afforded professional advancement which is based on metrics and performance. Stream holds employee retention as a key. Initial training programs, refresher, and formal advanced topic training is exemplary.

    Cons

    As Stream is a BPO, the environment is very fluid as Stream's customers needs change. Some individuals could be encouraged to recognize the team environment.

    Advice to ManagementAdvice

    Tuition or industry certification reimbursement would be beneficial.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A data oriented - practical - pragmatic leadership... With a human touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Mumbai (India)
    Current Employee - Project Manager in Mumbai (India)

    I have been working at Stream Global Services full-time (more than an year)

    Pros

    - As the title suggests, the leadership is one of the best I have ever seen.
    - High orientation to data and continuous focus on improvement
    - Extremely focused on Employee satisfaction and development

    Cons

    The location setting for the Mumbai office can be better but not complaining.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Glace Bay, NS (Canada)
    Former Employee - Customer Service Representative in Glace Bay, NS (Canada)

    I worked at Stream Global Services full-time (more than an year)

    Pros

    Very friendly environment, friendly managers, and flexibel time. Good working when your are student.

    Cons

    More fructuated customers, need more patient, can improve excellent communication, and high class training. additional benifits from stream university, will help you to earn professional certification programes. and more oppertunity for internal growth.

    Advice to ManagementAdvice

    Keep going,

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good environment, Friendly Team members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Glace Bay, NS (Canada)
    Current Employee - Customer Service Representative in Glace Bay, NS (Canada)

    I have been working at Stream Global Services full-time (more than an year)

    Pros

    Rotating Shift, and best place to work while study..

    Cons

    High pressure, difficult to deal with customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Work Hard , then work smart, and you will progress.Sit on your ass and complain ? You should be a critic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Worker in Capo Vaticano (Italy)
    Current Employee - Worker in Capo Vaticano (Italy)

    I have been working at Stream Global Services full-time (more than 3 years)

    Pros

    You get what you put in,always pay attention to those around you they will pay that attention back when you need it.

    Cons

    Big wheels turn slowly ,undertanding the current in the ocean let's you know when to swim and when to float

    Advice to ManagementAdvice

    Upside down Pyramids are where it's at,inside every box there is a blue sky waiting to push the envelope through the pain barrier

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Quick

    Current Employee - Sales Professional in Rio Rancho, NM
    Current Employee - Sales Professional in Rio Rancho, NM

    I have been working at Stream Global Services full-time

    Pros

    great benefits and commission is a plus

    Cons

    Takes me about 40 minutes to get there from my house

  11.  

    Great environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Nice location , many accounts , opportunity to grow up

    Cons

    You need to be flexible with the schedule

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