Stream Global Services
2.6 of 5 351 reviews
www.stream.com Eagan, MN 5000+ Employees

Stream Global Services Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

2.6 351 reviews

                             

49% Approve of the CEO

Stream Global Services Chairman & CEO Kathryn Marinello

Kathryn Marinello

(138 ratings)

38% of employees recommend this company to a friend
351 Employee Reviews
in

Review Highlights

Pros:
  • "good environment to work and good people as well"
    in 10 reviews
  • "Casual environment along with some unique benefits at the call center"
    in 16 reviews
Cons:
  • "No employee can manage a family or a life working at this call center"
    in 17 reviews
  • "No raises even if you make supervisor"
    in 13 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
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    Great Work Culture

    Customer Service Professional (Current Employee)
    Mumbai (India)

    ProsGood Salary Package, Great work enviroment

    ConsNight shifts, less fun activities organized by the company

    Advice to Senior ManagementIncrease Employee Engagement programmes

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    very good

    Anonymous Employee (Former Employee)
    Phoenix, AZ

    Prosbest place too work really enjoyed it there

    Consfavoritism needs to go away

    Yes, I would recommend this company to a friend

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    Professional Advancement

    Technical Support Professional I (Former Employee)
    Tampa, FL

    ProsAfforded professional advancement which is based on metrics and performance. Stream holds employee retention as a key. Initial training programs, refresher, and formal advanced topic training is exemplary.

    ConsAs Stream is a BPO, the environment is very fluid as Stream's customers needs change. Some individuals could be encouraged to recognize the team environment.

    Advice to Senior ManagementTuition or industry certification reimbursement would be beneficial.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    A data oriented - practical - pragmatic leadership... With a human touch

    Project Manager (Current Employee)
    Mumbai (India)

    Pros- As the title suggests, the leadership is one of the best I have ever seen.
    - High orientation to data and continuous focus on improvement
    - Extremely focused on Employee satisfaction and development

    ConsThe location setting for the Mumbai office can be better but not complaining.

    Advice to Senior ManagementNone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Customer Service Representative

    Customer Service Representative (Former Employee)
    Glace Bay, NS (Canada)

    ProsVery friendly environment, friendly managers, and flexibel time. Good working when your are student.

    ConsMore fructuated customers, need more patient, can improve excellent communication, and high class training. additional benifits from stream university, will help you to earn professional certification programes. and more oppertunity for internal growth.

    Advice to Senior ManagementKeep going,

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Good environment, Friendly Team members

    Customer Service Representative (Current Employee)
    Glace Bay, NS (Canada)

    ProsRotating Shift, and best place to work while study..

    ConsHigh pressure, difficult to deal with customers.

    Yes, I would recommend this company to a friend

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    Work Hard , then work smart, and you will progress.Sit on your ass and complain ? You should be a critic

    Worker (Current Employee)
    Capo Vaticano (Italy)

    ProsYou get what you put in,always pay attention to those around you they will pay that attention back when you need it.

    ConsBig wheels turn slowly ,undertanding the current in the ocean let's you know when to swim and when to float

    Advice to Senior ManagementUpside down Pyramids are where it's at,inside every box there is a blue sky waiting to push the envelope through the pain barrier

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Quick

    Sales Professional (Current Employee)
    Rio Rancho, NM

    Prosgreat benefits and commission is a plus

    ConsTakes me about 40 minutes to get there from my house

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    Great environment

    Anonymous Employee (Former Employee)

    ProsNice location , many accounts , opportunity to grow up

    ConsYou need to be flexible with the schedule

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    • Culture & Values
           
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    • Comp & Benefits
           
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    Great place to work

    Technical Support Representative II (Current Employee)
    Beaverton, OR

    ProsVery responsive to schedule changes if you need it. They give 15 min breaks instead of the state required 10 min. Good medical, dental, and vision. Good management and upper management. Lots of room for growth. They have a liberal attendence attendence policy and you can miss 7 full days in six months before u get fired. I have worked at other call centers and this is a much better call center. Great floor support. I reccomend working here to anybody. All u have to do basically show up and u are golden. Also its nice to be able to move contracts if u get burned out. Also pays more then min wage.

    ConsNeed to give yearly wages. Need to fire those with poor attendence, they give them too many chances. Also they need to hire better ppl as some are just gamers who don't show up for work and do a poor job, also need to shower.

    Advice to Senior ManagementGive pay rasies and hire better ppl with more work ethic.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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