Stream Global Services

  www.stream.com
  www.stream.com
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Stream Global Services Reviews

Updated September 18, 2014
Updated September 18, 2014
380 Reviews
2.8
380 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
148 Ratings

Review Highlights

Pros
  • good environment to work and good people as well (in 10 reviews)

  • Casual environment along with some unique benefits at the call center (in 16 reviews)


Cons
  • No employee can manage a family or a life working at this call center (in 18 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Work Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Professional  in  Mumbai (India)
    Current Employee - Customer Service Professional in Mumbai (India)

    I have been working at Stream Global Services full-time for more than a year

    Pros

    Good Salary Package, Great work enviroment

    Cons

    Night shifts, less fun activities organized by the company

    Advice to ManagementAdvice

    Increase Employee Engagement programmes

  2.  

    very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Stream Global Services full-time for more than a year

    Pros

    best place too work really enjoyed it there

    Cons

    favoritism needs to go away

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Professional Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional I  in  Tampa, FL
    Former Employee - Technical Support Professional I in Tampa, FL

    I worked at Stream Global Services full-time for more than a year

    Pros

    Afforded professional advancement which is based on metrics and performance. Stream holds employee retention as a key. Initial training programs, refresher, and formal advanced topic training is exemplary.

    Cons

    As Stream is a BPO, the environment is very fluid as Stream's customers needs change. Some individuals could be encouraged to recognize the team environment.

    Advice to ManagementAdvice

    Tuition or industry certification reimbursement would be beneficial.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A data oriented - practical - pragmatic leadership... With a human touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Mumbai (India)
    Current Employee - Project Manager in Mumbai (India)

    I have been working at Stream Global Services full-time for more than a year

    Pros

    - As the title suggests, the leadership is one of the best I have ever seen.
    - High orientation to data and continuous focus on improvement
    - Extremely focused on Employee satisfaction and development

    Cons

    The location setting for the Mumbai office can be better but not complaining.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Glace Bay, NS (Canada)
    Former Employee - Customer Service Representative in Glace Bay, NS (Canada)

    I worked at Stream Global Services full-time for more than a year

    Pros

    Very friendly environment, friendly managers, and flexibel time. Good working when your are student.

    Cons

    More fructuated customers, need more patient, can improve excellent communication, and high class training. additional benifits from stream university, will help you to earn professional certification programes. and more oppertunity for internal growth.

    Advice to ManagementAdvice

    Keep going,

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good environment, Friendly Team members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Glace Bay, NS (Canada)
    Current Employee - Customer Service Representative in Glace Bay, NS (Canada)

    I have been working at Stream Global Services full-time for more than a year

    Pros

    Rotating Shift, and best place to work while study..

    Cons

    High pressure, difficult to deal with customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Work Hard , then work smart, and you will progress.Sit on your ass and complain ? You should be a critic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Worker  in  Capo Vaticano (Italy)
    Current Employee - Worker in Capo Vaticano (Italy)

    I have been working at Stream Global Services full-time for more than 3 years

    Pros

    You get what you put in,always pay attention to those around you they will pay that attention back when you need it.

    Cons

    Big wheels turn slowly ,undertanding the current in the ocean let's you know when to swim and when to float

    Advice to ManagementAdvice

    Upside down Pyramids are where it's at,inside every box there is a blue sky waiting to push the envelope through the pain barrier

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Quick

    Current Employee - Sales Professional  in  Rio Rancho, NM
    Current Employee - Sales Professional in Rio Rancho, NM

    I have been working at Stream Global Services full-time

    Pros

    great benefits and commission is a plus

    Cons

    Takes me about 40 minutes to get there from my house

  10.  

    Great environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Nice location , many accounts , opportunity to grow up

    Cons

    You need to be flexible with the schedule

  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative II  in  Beaverton, OR
    Current Employee - Technical Support Representative II in Beaverton, OR

    I have been working at Stream Global Services full-time for more than a year

    Pros

    Very responsive to schedule changes if you need it. They give 15 min breaks instead of the state required 10 min. Good medical, dental, and vision. Good management and upper management. Lots of room for growth. They have a liberal attendence attendence policy and you can miss 7 full days in six months before u get fired. I have worked at other call centers and this is a much better call center. Great floor support. I reccomend working here to anybody. All u have to do basically show up and u are golden. Also its nice to be able to move contracts if u get burned out. Also pays more then min wage.

    Cons

    Need to give yearly wages. Need to fire those with poor attendence, they give them too many chances. Also they need to hire better ppl as some are just gamers who don't show up for work and do a poor job, also need to shower.

    Advice to ManagementAdvice

    Give pay rasies and hire better ppl with more work ethic.

    Recommends
    Positive Outlook
    Approves of CEO

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