Stream Global Services Reviews

Updated September 1, 2015
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2.6
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Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
14 Ratings

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)

Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Pros and Cons

472 Employee Reviews

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  1. Helpful (3)

    Stream Global Services - Work At Your Own Risk, For New Working Employees Only - Not For Seasoned Professionals.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Watertown, NY
    Former Employee - Customer Service Representative in Watertown, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great if you are first getting into the working world, bad if you are mid-career or have families to support.

    Cons

    1) Poor Training - Employees are given just enough information prior to hitting the production floor, and frequently 'let loose'. When employees do not perform to standard guidelines that they had not learned, management comes down on the employee - and not the trainer. 2) Favoritism - Management frequently and openly displays favoritism towards employees of the opposite sex. Employees that work hard and exceed their minimum goals, meet or exceed their attendance requirements, meet or exceed customer satisfaction responses, etc., are frequently overlooked for advancement with the company or their respective program that they work for. 3) Hipocracy - Management freely and openly violates corporate fraternization policies. Some are reprimanded or dismissed, others are overlooked - see the section on Favoritism for further clarification. 4) Unhealthy Work Environment - Seasonal viruses and flu tear through, at least this facility, like wild fire. Hand sanitizer stations are in every restroom, however many employees simply use this as an alternative to the most important cleaning utlity to prevent the spread of infection - washing your hands. Bathroom floors are frequently sticky with urine, leading to the suspicion that they are not mopped on a regular basis. Toilets are filthy with both fecal matter and urine on the seats - there are no sanitary toilet covers for employees to use if they need to sit to use a toilet. There are no CPR stations and there are no AED devices in any visible or identifiable area if they even exist. No Bio/HEPA filters in the ventalation system. 5) No Drugs Policy Not Enforced - Stream claims to have a zero tolerance for the use of recreational drugs in and outside of the workplace. However, having witnessed first-hand, many employees using recreational drugs outside of work and freely admitting to it inside of work. Stream claims that they 'randomly' test employees, which remains to be seen or heard about. This location does not screen for drugs or drug use prior to employment. 6) Excessively High Employee Turn-Over - Approximtely 40% of newly hired employees quit or are fired within their first 90 days of employment. Reasons are various but reports from employees indicate excessive trouble with filing for unemployment benefits by reporting that an employee had quit rather than the actual reason that they were fired for whatever reason. 7) Compensation - Even for a recession, pay rate is either minimum wage or a dollar or two more depending on your contract. Medical benefits are far too expensive, and other compensations are overpriced or not available as promised.

    Advice to Management

    Re-Train the management staff on company policies and procedures and enforcement of those polivies and procedures or close the location down for poor facility standards.


  2. Helpful (2)

    The perhaps worst job ever!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Anonymous in Beaverton, OR
    Former Employee - Call Center Anonymous in Beaverton, OR
    Doesn't Recommend

    Pros

    Some hi-tech opportunities to learn the ins and outs of tech things. the tech support calls aren't always uninteresting.

    Cons

    This was perhaps the worst job i've ever had, the most stressful, and the least rewarding. I also, made more on unemployment before I accepted this job. The hours are long, during holidays you will get mandatory over time, but since you don't make much anyways overtime doesn't count for much. Management is rude an inconsiderate, all of the other employees hate the place. The last place you would want to work, do your self a favor and don't even apply.

    Advice to Management

    Its amazing you crooks have been able to get away with this for so long. Eventually you will lose your source of eager employees who will walk in the door.


  3. Helpful (2)

    Terrible company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Sales Representative in Beaverton, OR
    Former Employee - Technical Support Sales Representative in Beaverton, OR
    Doesn't Recommend

    Pros

    For those who partake, they don't do any kind of drug testing at Stream locations. As a trainer put it on our first day, "If we did, we'd have to fire almost everyone here, including myself." That about sums the place up.

    Cons

    Management never seemed to know what they were doing, other than complaining about impossible stats. The idea of time off is almost alien to anyone in management there, and only the worst people got promoted, and this was openly stated, as they did not want those employees on the phone. To get anywhere with a manager, you had to be one of their favourites, otherwise you would only hear from them if they thought you were doing poorly (which meant not enough sales, nothing to do with the technical side of the job).

    Advice to Management

    Treat employees like the adults they are, not simply lukewarm bodies or children. Often, you blocked the sites with information we needed to do our jobs when the internal help system wasn't enough, and any attempt to circumvent that would have been grounds for immediate dismissal. If you don't want employees that know what they're doing, simply come out and say so.


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  5. Helpful (3)

    I'm embarrassed to have worked there.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support/Sales in Beaverton, OR
    Former Employee - Tech Support/Sales in Beaverton, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's easy to get hired there, because they fire so many employees and because so many quit. Half of all trainees walked out before the end of training the last time.

    Cons

    The place literally stinks, poor ventilation. You will not get a raise working here, not even for cost of living increases. They treat employees like children, giving them trinkets or pieces of paper that say "award" and have gold stars on them instead of raises. This place has ridiculous rules that sometimes conflict. Policy seems to be designed to create the perception of poor work performance in a large portion of employees when the job is actually so easy high-school kids could do it.

    Advice to Management

    Share some of the profits with the employees.


  6. Helpful (1)

    Good if you are under the age of 25, and have little knowledge of IT and computer help desk support.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Professional in Tampa, FL
    Former Employee - Technical Support Professional in Tampa, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    It's a great opportunity for a first job in your early 20s, if you have no computer tech support experience. All training will be provided for those who are not familiar with Call Centers and providing phone tech support.

    Cons

    Do not expect the training to be of professional grade. It is not an ideal company for knowledgeable professionals established in IT. If you have degrees, certifications, and previous job experience in the IT field, you may be better off applying with many other alternative companies in the area, that offer more competitive benefits. There is a high employee attrition rate. In six months, you will not recognize most people, since so many will have left. There are constant changes with the groupware you will be using to do your daily job, and it is always in the process of updating, and increasingly becomes more challenging to use, which will adversely affect your ability to do your job. The pay is in the 25% average range of similar positions for other companies, and you may experience pay cuts, instead of pay raises, and often be required to change your work schedule. It is a Call Center above all, and the almost daily changing job responsibilities will continue to demand more work for less compensation. This is not a Help Desk, it is a Call Center, think about it. You will be required to sell to your clients on the phone, during the process of providing technical support. The phone jobs are extremely stress inducing, the building is sick and may cause respiratory problems.

    Advice to Management

    There is nothing you can do, the industry demands constant adaptation, you will be under a great deal of stress to deliver, and the current model is not suited to adequately and positively make lasting changes, and business will go on as usual. Prepare to get laid off eventually.


  7. Helpful (4)

    Worst Contact Center in Tampa

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Professional Level II in Tampa, FL
    Current Employee - Service Professional Level II in Tampa, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people that work in stream are for the most part great to work with. Its a job.

    Cons

    The managment have no clue of what there job entails. The atmosphere is terrible. Morale is at an all time low. They cut pay without telling you. Take vacation without asking. Training is a complete failure with barely any relevance to the real job. Walkie Talkies are used to control people on the floor from taking more than a one or two minute breather between the terrible calls. Benfits are absolutely terrible and the management is also. This is a last resort place. You will be harassed, badgered and threatened

    Advice to Management

    Value the employees for once rather than the almighty dollar. Without happy employees, the metrics will fall. Get involved. Understand the job before jumping to conclusions. Threatening employees with getting laid off or loosing their job is not good business practice.


  8. Helpful (1)

    cover your behind...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Beaverton, OR
    Current Employee - Anonymous Employee in Beaverton, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    computers for using the internet on break, flavored coffee, discounts for company partners, overall decent employee lounge area, decent fridge space for storing food

    Cons

    bad office politics, no raises, increasing costs of the benefits you are fortunate to have, no employer contribution to the 401K, demote or fire people simply for trying to do a good job or make even one small mistake

    Advice to Management

    please stop acting as if the employees are ignorant to what is going on with the company; there have now been no raises for 3 years and yet stream is opening new cost centers overseas and hiring more new employees at significantly lower pay


  9. Helpful (2)

    they hire anyone with a pulse.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Beaverton, OR
    Current Employee - Anonymous Employee in Beaverton, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    a paycheck. an easy job to obtain that does not require a drug test. mon-fri schedule.(at least for now) close to max

    Cons

    No raises for the past 2 years and there is no indication of any in the near future. The Team managers have done a great job at creating a hostile work enviroment where favoritisim is rampant. New hires are treated with more respect than the more tenured employee. Many of the resource staff are so fresh out of training that they do not even qualify for benefits yet. very strick attendance policy. Managment is quick to lable any Issue as a performance issue since the wage freeze and lack of annual reviews. Not allowed to use the restroom outside of an employees alotted breaks or lunch, unless able to provide a doctor not or threat of performance issue.

    Advice to Management

    Do not put new hires into senior/resource positions. it defeats the purpose and is very degrading to the tenured knowledgeable staff. Stop treating agents like the enemy. Stop wispering at your desks about us, we can hear. Stop going to meeting all day and start filling us in on things we need to know. Don't go out to lunch with the client and then bring us in your scraps to fight over, it is very offensive. stop playing favorites, especially with noobs and cute girls. give more notice to us agents when we are required to attend a meeting or training class, 5 min notice is just plain rude.


  10. Helpful (3)

    They pay

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Professional in Beaverton, OR
    Current Employee - Technical Support Professional in Beaverton, OR
    No opinion of CEO

    Pros

    Good entry-level position for someone with no work experience. Get the chance to work with a lot of great people. Opportunities to learn about business, computers, and common technical issues that consumers experience. Play video games in the break area.

    Cons

    The company serves to distance electronic manufacturers from accountability to their products, customers were discouraged from getting refunds or replacements for defective products, few systems existed to refer escalated issues to OEM customer care. Management rated support professionals almost exclusively based on handle time and sales, little emphasis was placed on the quality of technical support services being rendered. Limited on-site parking added about half an hour to commute for drivers. Support boundaries prevented customers from getting the kind of assistance that they need. Management treated employees like children; some directives made me feel treated as less than human. The pay was only slightly less than average for call center work. The benefits package was buoyant. Raises slim to none. Rampant favoritism. Rolling layoffs. Mean spirited customers. TB.

    Advice to Management

    Organize a company wide outing for managers to go on a spirit journey into the wilderness and discover that money isn't more important than helping people.


  11. Helpful (2)

    Left a lot to be desired

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Beaverton, OR
    Former Employee - Technical Support Representative in Beaverton, OR
    Doesn't Recommend
    No opinion of CEO

    Pros

    I met some really great people who I worked with Their training program is superior They evaluate your work, good or bad, very often

    Cons

    Too many managers who don't often agree with each other Inconsistent or even conflicting processes "Support Boundaries" make it near impossible to give good customer service even though they want you to deliver excellent customer service through their "call coaching" process Tools to work with are very outdated, buggy and just cumbersome to work with They are way too lax when it comes to dress code - many people even stunk of bad personal hygeine Place is run like a call center sweat shop Turnover is atrocious, even in a poor economy

    Advice to Management

    There is so much potential for this to be a great company to work for. Management is always bullying their employees, treating them like they are in high school and micromanaging so much that its hard to do actual work. I loved working with customers so I enjoyed every minute of my time spent on the phone and doing actual work. It's just the heavy handed and even mean-spirited bullying bosses that really turned me off and made me leave (even without finding something else first). Since leaving Stream I have actually been told by companies I've interviewed with that they felt sorry for me that I had to work there! Some have even said to not list Stream on my resume because the company's reputation is so bad. My advice: trust that employees will do an excellent job, hire employees that don't need to be micromanaged in the first place, give encouragement and tamp down the bullying.



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