Stream Global Services

  www.stream.com
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Stream Global Services Reviews

Updated August 18, 2014
Updated August 18, 2014
376 Reviews

2.8
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
146 Ratings

Review Highlights

Pros
  • good environment to work and good people as well (in 10 reviews)

  • Casual environment along with some unique benefits at the call center (in 16 reviews)


Cons
  • No employee can manage a family or a life working at this call center (in 18 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Support  in  Watertown, NY
    Former Employee - Administrative Support in Watertown, NY

    Pros

    The training will give you the bare minimum for success. Once you get on the floor it is up to you to want to succeed or fail. Trainers are semi informed.

    Cons

    Unprofessional, noone adhears to the dress code.

    Advice to ManagementAdvice

    educate yourself and be more professional.

    Doesn't Recommend
  2.  

    The place was horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Eagan, MN
    Former Employee - Customer Service Representative in Eagan, MN

    Pros

    The hiring process was easy good people unless u r in upper. Management there

    Cons

    The worst! Management ever no one backs you up. They give their clients control of the company. CLUELESS. on managing a call Center.

    Advice to ManagementAdvice

    Back you p your. Statements with action.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional  in  Phoenix, AZ
    Former Employee - Customer Service Professional in Phoenix, AZ

    Pros

    Management works with agents if they have personal issues going on.

    Cons

    Pay needs to be hire but that is what happens when you work for a BPO.

    Advice to ManagementAdvice

    Be more friendly

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Not a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager  in  Phoenix, AZ
    Current Employee - Team Manager in Phoenix, AZ

    Pros

    This is an outsource company that doesn't care for its employee's. I hope that with the acquisition Convergys will fix it!

    Cons

    Pay sucks! Benefits are horrible! they have not given raises in three years. The Managers know less about managing then the supervisors

    Advice to ManagementAdvice

    Care about your people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Decent pay, decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Professional  in  Portland, OR
    Former Employee - Support Professional in Portland, OR

    Pros

    Decent pay in a decent setting

    Cons

    A lot of internal moves

    Advice to ManagementAdvice

    Stick with companies and make them better instead of taking on more and more

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    The worst employer ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Verification Agent  in  Phoenix, AZ
    Former Employee - Order Verification Agent in Phoenix, AZ

    Pros

    There are no Pros to working for this company.

    Cons

    Their management and quality assurance people are in their early to mid 20's with no prior work experience or real knowledge of their duties.

    Advice to ManagementAdvice

    My advice to management would be to go back to Mexico.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Disappointing and Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier II Technical Support Salesforce.com  in  Watertown Center, NY
    Former Employee - Tier II Technical Support Salesforce.com in Watertown Center, NY

    Pros

    It was the only technical company in the area offering technical support jobs. Unfortunately, most of their jobs were account support positions, requiring less education and experience requirements.

    Cons

    In our room of over 100 support reps on the phone with customers, I heard the F-word and other derogatory statements about our clients regularly - unfortunately, the customer on the phone with me heard these as well!
    There was no respect for the customer, for the company, for the employees.
    I gave two weeks notice when I was leaving (most employees just didn't show up), HR was notified immediately. I had expected to use my remaining vacation during my last week only to find out accidentally that it's use or lose, no lump payment of earned vacation.

    Advice to ManagementAdvice

    The company has been sold to Convergys - start with respect of customer and the employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    A good place to learn but pays low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional  in  London, ON (Canada)
    Former Employee - Technical Support Professional in London, ON (Canada)

    Pros

    Learning about the job duties is great. The company will train as necessary. They will help you many times if you do not get it.

    Cons

    getting the hours you want is based on seniority and stats via shift bids. If you're low on the totem pole, then you will get the worse shift. You have to be in the top 5 to get the hours you want. Trying to get time-off is a bit challenging as you have limited choices. There is no room for movement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    I found the work to be interesting and relevant, the management to be supportive, and mobility quite
     flexible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Professional  in  Beaverton, OR
    Former Employee - Support Professional in Beaverton, OR

    Pros

    I found their benefit package to be practical and more than adequate to my needs. Human resources was also very good about answering questions and clarifying issues. I found I could agree with most of the company values and viewpoints. I liked the relatively casual atmosphere, which did not skimp on professionalism simultaneously.

    Cons

    At the time I was there, they were trying to recreate educational opportunities that had existed before. In this day of exorbitant educational costs, that is something I think a company should offer to their employees. If a person is looking for a very button down environment (professional attire), it is not the place for such a person.

    Advice to ManagementAdvice

    I enjoyed my time at Stream. I would have liked to have been able to get more educational credentials I could take with me. I liked the way your management handled the end of the contract under which I worked, in that you tried to give the employees as many options as possible before it ended. Keep up the good work of taking care of your employees. The CEO was relatively new to the company but seemed to be doing a good job.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    very good company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    personal growth, flexible, supportive, good culture,good environment

    Cons

    salary at beginner level is very basic

    Advice to ManagementAdvice

    senior management is helpful

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