Stream Global Services Reviews

Updated April 29, 2015
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2.7
438 Reviews
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Recommend to a friend
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Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
2 Ratings

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)

Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Dont stay to long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people and an easy job. There where some fun times and a few very good managers.

    Cons

    The front line agents have no opportunity to get raises. If you are a Team Leader on a contract that is struggling due to unrealistic client expectations that the upper management couldnt, wouldnt or was not smart enough to fix you may be in for a rough ride. The upper management in most cases is a complete joke, most of the Senior Team Leader or above had no clue what they where doing and had no place in there positions. Give it a few years if you want to get some management experience and then get out or they will help you.

    Advice to Management

    Quite your jobs and let the real talent take over. Since we all know you wont do that then how about taking responsibility for your actions listen to your Team Leaders they care more about your contracts then you do they are smarter then you are and will help you keep your job.

  2. Team Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Belleville, ON (Canada)
    Former Employee - Anonymous Employee in Belleville, ON (Canada)

    I worked at Stream Global Services

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits, great people and decent job duties

    Cons

    PCI compliance has lowered morale

  3. Quality Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Analyst in Quezon City, National Capital Region (Philippines)
    Former Employee - Quality Analyst in Quezon City, National Capital Region (Philippines)

    I worked at Stream Global Services full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Proximity, nice colleagues, you can be promoted even if you are not putting yourself out there as long as you are doing good with your calls,

    Cons

    low compensation, No salary increase

    Advice to Management

    Employees should be within the same range of salary especially if they are doing the same job. Too much workload.

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  5. great company

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services

    Pros

    Benifits are great . Flexible with schedules

    Cons

    Pay to low for the work

    Advice to Management

    Pay workers more if you want more work you expect too much for so little time

  6. Technical Support Professional II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional II in Beaverton, OR
    Former Employee - Technical Support Professional II in Beaverton, OR

    I worked at Stream Global Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I was part of a small team, and I got to work a lot on the knowledge base. The incoming work stayed steady, but not overwhelming.

    Cons

    The company was managed in a less-than-ideal manner, and approved more bandaid fixes than funamental improvements.

    Advice to Management

    The lower-level managers are personable and hard-working! let them do what they need to help their teams succeed!

  7. HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    There really was not any of them

    Cons

    Work Environment / Morale / Management

  8. bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none really.. there were xboxes.

    Cons

    low pay, bad hours, bad management.

  9. Operations

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy entry level work good start in call center

    Cons

    No pay increases that are significant in value

  10. Poor employee support and inadequate career advancement options.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Specialist in Wilsonville, OR
    Former Employee - Customer Support Specialist in Wilsonville, OR

    I worked at Stream Global Services full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some of the Team Managers are truly there for the team. Most are not.

    Cons

    Overall, not supportive of their employees.

    Advice to Management

    Allow Contractors to convert to full time employees, most especially when they are tenured and would like to move to a different area within the company.

  11. What happens when companies merge? Stream was a great company to work for before Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager
    Former Employee - Team Manager

    I worked at Stream Global Services full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bigger company with more financial stability, larger range of reach world wide, more clients

    Cons

    People are no longer treated like people, lost to those who don't know them and management forgets them. Expecting more for little of their effort

    Advice to Management

    Don't forget the people who helped you build your company, fight for them. Make sure they are not forgotten of swept away. Those people your clients don't know are the backbone and glue that keeps everyone wanting to stay. Don't forget how to run your business before you give the reins to others who have less thought for you dearest people who stayed with you though good and bad. You are so scared of your clients you don't even know what's right and wrong with your agents anymore. How sad. I will miss you stream.

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