Stream Global Services

  www.stream.com
  www.stream.com
Work in HR? Unlock Free Profile

Stream Global Services Reviews

Updated September 16, 2014
Updated September 16, 2014
379 Reviews
2.7
379 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
148 Ratings

Review Highlights

Pros
  • good environment to work and good people as well (in 10 reviews)

  • Casual environment along with some unique benefits at the call center (in 16 reviews)


Cons
  • No employee can manage a family or a life working at this call center (in 18 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good company for those needing something to do out of high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Professional  in  Wilsonville, OR
    Current Employee - Customer Support Professional in Wilsonville, OR

    I have been working at Stream Global Services full-time for less than a year

    Pros

    Management structure is very sound...
    Flexible with schedule if you talk to Team Manager beforehand and attendance policy is actually pretty relaxed

    Cons

    Pay is mediocre
    It's not a job that has a future, but a placeholder job while looking elsewhere for employment

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Very bad people in the Wellesley Office. Cold and self centered.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Wellesley, MA
    Current Employee - Anonymous Employee in Wellesley, MA

    I have been working at Stream Global Services full-time for more than a year

    Pros

    The technology and the stuff going on as a learning perspective is great. But you have to be an out n out self learner to get around and get your job done.

    Cons

    People - Awful
    Salary - Average
    Flexiblity- NONE

    Advice to ManagementAdvice

    Stop kidding yourself and get some decent people. Congratulations on the take over. hopefully this will change things

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    The customer is usually right. The client wants you profit off the customer's ignorance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Video Game Console Tech Support Professional  in  Wilsonville, OR
    Current Employee - Video Game Console Tech Support Professional in Wilsonville, OR

    I have been working at Stream Global Services full-time for less than a year

    Pros

    Room to advance. Managers that began as agents. Forward thinking employers. Mostly professional behavior.

    Cons

    Client polices will make you short-hand your customers, and you're forced to comply. NDA enforcement is at a level of absurdity, and inconsistent between clients within the same building.

    Advice to ManagementAdvice

    "Make Good" policies should be more flexible when the customer is blatantly taken advantage of.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Started out strong, then call centerized in the negative aspect, cutting off nose despite face

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support  in  Wilsonville, OR
    Current Employee - Tech Support in Wilsonville, OR

    I have been working at Stream Global Services full-time for less than a year

    Pros

    clients and co-workers genuinely interested in customer service.

    Cons

    Ask for feedback then do a 180 of that feedback. unfair metrics for pay. stressful environment that promotes unhealthy lifestyle even for health oriented clients

    Advice to ManagementAdvice

    Provide more areas for rejuvination during breaks Such as frost glasses of different call floors so people can use their phones/mp3 players in hall without risking information being leaked and still able to defrag and walk halls when on breaks /going to and from to make most of their time.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Support  in  Tampa, FL
    Current Employee - Enterprise Support in Tampa, FL

    I have been working at Stream Global Services full-time for more than 3 years

    Pros

    Can't think of any..Maybe the fact that I got to talk to multiple people on the phone and kind of got a little better at communication level.

    Cons

    No recognition. You can have a knowledge, you stats could be up to the roof, but if you're not buddies with TMs you will not get promoted (for a ridiculous 1-2 dollars an hour raise). You can't do things your own way, even if they are more effective and bring better customer experience - you must follow strict procedures - basically be a script monkey.

    Advice to ManagementAdvice

    Review the skills of your chosen Team Leaders as they often know much less than an average front line agents. Create better opportunities for people with skills and certifications. Just because most of them work for 12 bucks an our doesn't mean they don't know anything - some are just forced to get an immediate employment, some are first time comers to USA and simply discriminated and the only place they can get a first job is with Stream - because Stream hires EVERYBODY - which I guess can be placed in a "pros" section and cons at the same time. Create growth opportunities, into internal IT department. Raise the salary for managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Quick

    Current Employee - Sales Professional  in  Rio Rancho, NM
    Current Employee - Sales Professional in Rio Rancho, NM

    I have been working at Stream Global Services full-time

    Pros

    great benefits and commission is a plus

    Cons

    Takes me about 40 minutes to get there from my house

  8.  

    Getting progressively worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care  in  Wellesley, MA
    Former Employee - Customer Care in Wellesley, MA

    I worked at Stream Global Services full-time for more than 5 years

    Pros

    Conveniently located, nice office park. Some of the people are nice.

    Cons

    Incompetent middle management, some have no clue what they are doing. Performance and hard work is not rewarded. Poor morale.

    Advice to ManagementAdvice

    Solicit feedback and be at least somewhat visible. Also, monitor your key projects and hire qualified personnel. Above all, solicit feedback.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Interesting place to work. Never boring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Workforce Analyst  in  Canton, MA
    Current Employee - Senior Workforce Analyst in Canton, MA

    I have been working at Stream Global Services full-time for less than a year

    Pros

    Interesting work with unique problems to solve.

    Cons

    Was working in a building with 100 space for 1200, but only had 100 employees currently due to layoffs. Kinda spooky.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Poor Team Chemistry Among Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Tampa, FL
    Former Employee - Manager in Tampa, FL

    I worked at Stream Global Services full-time for more than a year

    Pros

    Laid back work environment. Learning experience for the real world/

    Cons

    No sign of company improvement

    Advice to ManagementAdvice

    Take time to really look at where the company stands and if you truly want to improve it's overall structure.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Pleasant work environment, adequate compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Team Manager  in  Wilsonville, OR
    Current Employee - Quality Team Manager in Wilsonville, OR

    I have been working at Stream Global Services full-time for more than 3 years

    Pros

    Great location. Newly remodeled building. Great co-workers. Once you move out of an agent-level position, it starts to get better. The health benefits are decent, and they offer merit-based bonuses to agents on a monthly frequency instead of the usual pitiful 10 cent annual raises. Up to $250 extra a month if you meet more than reasonable goals.

    Cons

    Favoritism amongst management is frequent. You need to become friends with the right people and go above and beyond in order to get recognized for promotion, seeing there are 800 entry level agents, and only about 70 Team Managers for them all.

    Advice to ManagementAdvice

    None. They just got purchased by Convergys, so this review will probably become invalid once restructuring is completed.

    Recommends
    Negative Outlook
    Disapproves of CEO

Worked for Stream Global Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.