Stream Reviews

Pros

Stream can be a fun and open place to work. It's cool to meet so many people from different backgrounds. Management doesn't bother the employees too much so you can really just get on with your work. Middle management is actually better than senior in most cases, as they mostly started out as support agents themselves. Company is run fairly well as senior management tend to listen to employees when they have a problem.

Cons

Compensation is OK to start off with, but there are hardly any opportunities for an increase. Even as a team manager you'll only be getting another 2-3k a year. Apart from a small increase in your salary every 6 months there are no bonuses or benefits, which (alongside the level of compensation) doesn't compare well to other local outsourcing companies.

Advice to Senior Management

Provide better compensation and a more reason to make an effort. Better options for promotion and higher salaries for middle management. Give employees a better reason to stay on for more than a year.

Pros

The people at Stream come from a lot of different backgrounds and ethnic groups. The diversity can be a downside at times, but is definitely the best part of working at Stream. You might be sitting next to a high school drop out, or someone who used to work for NASA (yes, I've had both as cubemates).

Cons

When you compare the work you do at Stream with your counterparts at comparable jobs, salaries are 1/5-1/3 what they are elsewhere. It is extremely discouraging to not be getting paid for the work that you are accomplishing. Promotions are more of cozing up to your hiring manager than actually proving yourself by being a useful and productive agent. Stream is more high school than work place, popularity contest than professionalism.

Advice to Senior Management

Please fight for your employee's to get fair treatment, fair for the work done and the performance output. The pay is not fair, promotions are not fair. There are people just out of training getting promoted ahead of people that have been there five years or more and are a lot more adept, knowledgeable, and qualified - just because the person out of training happened to be friends with a higher up.