StubHub Reviews

Updated September 25, 2014
Updated September 25, 2014
161 Reviews
3.0
161 Reviews
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StubHub President Chris Tsakalakis
Chris Tsakalakis
137 Ratings

Review Highlights

Pros
  • Flexible work environment with a great work-life balance (in 10 reviews)

  • It has great benefits as backed by ebay inc and employees get free tickets for events (in 12 reviews)


Cons
  • Imbalance of work-life balance: people in technical roles have very little, people in non-technical roles work 9-5 (in 13 reviews)

  • Leadership team isn't prepared to really lead and take hardworking employees for granted (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Lots of talented people but poor leadership and engineering talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StubHub as a contractor

    Pros

    Lots of passionate and talented people

    Cons

    Poor leadership and infrastructure to execute

    Advice to ManagementAdvice

    Listen

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    They're OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  San Francisco, CA
    Current Employee - Project Manager in San Francisco, CA

    I have been working at StubHub full-time

    Pros

    There are a bunch of good people there (good friends, hard workers, etc.) but ever since the layoff, things have been feeling different. I think people have lost confidence in the management.

    Cons

    It's just not fun working here anymore. The lack of direction, and lack of decision making was highlighted recently, but it might be a little too late.

    Advice to ManagementAdvice

    Need to do some things to increase morale.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 8 people found this helpful  

    Don't Go There

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at StubHub full-time for more than 3 years

    Pros

    eBay benefits
    Good Food.
    Individual Contributers are mostly good people that you enjoy Working with

    Cons

    Upper and Middle management is amazingly bad. Like some of them should not even be managing a 7-11. There are people cruising around performing major screw-ups daily but somehow they are "protected". The scary thing is that this is obvious to most everyone but since the Management is part of the problem and they seem to know they are incompetent, they cover for each other and "neutralize" anyone who can out them and their game. Don't expect to get promoted if you are trying to make the place better and your results might expose some of these clowns. This is especially bad in TechOps and Dev. I'm surprised eBay upper management hasn't shut the whole place down yet.

    Advice to ManagementAdvice

    Do the company a favor and go work for the competition, you will probably destroy them like your doing in StubHub.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 9 people found this helpful  

    A formerly great place to work, that after layoffs is STILL chasing a failed strategy

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at StubHub full-time for more than 3 years

    Pros

    The company is passionate about serving fans. Those that work here are also passionate sports, concerts, and theatre fanatics. That passion resonates and translates into people that WANT to pour their heart and soul into building great products and services. The backing by eBay provides the financial and industry credibility

    Cons

    Leadership needs to figure out what StubHub wants to be when we grow up. Chasing lower fees in the face of lower revenues has resulted in making cuts in staff with the SAME unrealistic demands on those that remain to build services and features with even less resources. StubHub cannot move quickly to execute strategy and this is at the hands of management accountability and focus.

    Morale is at an all time low after 2 years in a row employees telling via survey that the management team all the way down to line managers that self-empowerment is non-existent and the lack of clarity on business strategy is making things worse. A telling sign is when you lay 10% of your staff off after telling the staff no layoffs would occur does not inspire confidence.

    People are NOT happy and yes, key people responsible for strategic partnerships are leaving in droves

    Advice to ManagementAdvice

    Management really needs to hold themselves accountable for their mistakes. Aside from platitudes of mea-culpas, nothing has changed in recent months. Pick a financially winning strategy, show the metrics, and stick to it. When it is clear strategies are NOT working there comes a time and place to abandon it. Management needs to be fast to respond to changing market realities or the market will pass StubHub by and you will lose top talent in a very competitive market in droves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 7 people found this helpful  

    Do NOT work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Operations
    Current Employee - Field Operations

    I have been working at StubHub

    Pros

    You get to talk about sports, music , & theatre most of the day....no real pros on working here.

    Cons

    Management is awful and fake. The actual people who do work are not promoted by their success and are overlooked.

    Advice to ManagementAdvice

    Upper managememt needs to clean house and stop promoting by favoritism and promote by merit.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Bad

    Former Employee - Representative  in  San Francisco, CA
    Former Employee - Representative in San Francisco, CA

    I worked at StubHub full-time for less than a year

    Pros

    There are no pros to working there except other reps understood where I was coming from

    Cons

    Google unhappy stubhub employee. That tells it all.

    The higher ups treat fans with disdain. See the review from another stubhub employee who managed to get a hold of the Stub Hub handle and tweet his or her very unhappy experience at StubHub. There were so many complaints and people were generally really angry after getting a hold of someone We were encouraged to do all that we could to make it difficult for people that had a problem to actually get their money back or if someone posted tickets which were not available and replacement tickets were more money to just say there were no replacement tickets.

    Advice to ManagementAdvice

    Drop Dead

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Discouraged employees, slow and poor decision making.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Operations Coordinator  in  San Francisco, CA
    Former Employee - Regional Operations Coordinator in San Francisco, CA

    I worked at StubHub full-time for more than 3 years

    Pros

    A couple of years ago, StubHub had a great company culture - work life balance was encouraged and policies allowed some flexibility as far as putting the customer first.

    Cons

    A once agile company is facing serious competition and cannot make or execute decisions quickly enough. Employees are unhappy, and there is little room for growth.

    Advice to ManagementAdvice

    Management is a mixed bag, but for the most part leaders at StubHub need to put more emphasis on employee engagement and happiness. Far too much talk, not enough action, and almost zero regard for job satisfaction. Also, a very unclear career development pathway, and a bit of a good ol' boys club.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    This could be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at StubHub full-time

    Pros

    It is a great business with room to grow
    Great marketing has created a business that largely runs itself
    Good work life balance in non-dev roles
    You get to think about Music and Sports for a living
    Casual

    Cons

    Greedy
    Extremely poor product investment for a company this profitable
    Unclear decision-makers and ultimately the wrong decision-makers in most cases
    Preaches honest and direct and rewards passivity and toeing the line
    Lack of understanding of the business by too many decision-makers
    Too many people that aren't smart and don't add value
    Little reward for those who do add value

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    "Good ole days" did exist... Once upon a time

    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at StubHub full-time

    Pros

    I can't speak for pros now, as I've been removed for almost two years. But I spent several years at SH and it was great when we were ahead of the game and clearly the leader in the space. Some great folks are StubHub alums (and several current that are still plugging away), and it's a great place if you're a sports or music fan.

    Cons

    From the outside looking in, it doesn't look like much has changed from a technology standpoint. The company had/has ambiguous goals but seems to have fallen behind.

    Advice to ManagementAdvice

    We live in a huge technology bubble... Take advantage of all the innovation around us and figure out how to really differentiate StubHub from the rest of the (growing) competition.

  11. 7 people found this helpful  

    Was good but not anymore

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StubHub

    Pros

    Sometimes you get free event tickets
    Employee site discount
    Ebay benefits
    Generally nice/good co workers

    Cons

    No innovation, takes forever to get anything done
    Many that are working at the company have been there for a very long time and are comfortable (and lazy)
    Promotions seem to be given based on popularity rather than skill or merit
    Leadership team isn't prepared to really lead and take hardworking employees for granted
    Meetings, meetings, meetings - meetings don't equal getting work done but that seems to be the thinking (meetings about meetings)
    Too much Ebay influence which causes an identity crisis for the company and takes away it's ability to innovate

    Advice to ManagementAdvice

    Hire management and leaders from outside of ebay that have a better understanding of the market and value employees that are actually working hard to make the company successful

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