Suburban Propane Reviews

Updated May 24, 2015
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2.5
61 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Michael J. Dunn, Jr.
19 Ratings

Pros
  • Aggressive corporate leadership, (in 3 reviews)

Cons
  • Most people are very rude and egotistic including upper management (in 4 reviews)

  • The "Suburban Contact Center" AKA Glorified Answering Service is the WORST place I have EVER worked at (in 3 reviews)

More Pros and Cons

61 Employee Reviews

Sort: Popular Rating Date
  1. Low Wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative
    Current Employee - Financial Representative

    I have been working at Suburban Propane

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Friendly co workers, good hours

    Cons

    low salary, overlook better talent,

    Advice to Management

    reward hard workers/intelligent employees. provide decent wage

  2. Senior CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Northeast, NY
    Former Employee - Senior Customer Service Representative in Northeast, NY

    I worked at Suburban Propane

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good hours and pay. Loved my job until we were unable to do things to save customers.

    Cons

    Hard to get promotions and people who don't deserve it get them at times.

    Advice to Management

    Listen more to the people that work with the customers.

  3. Customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Suburban Propane full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good pay and benefits

    Cons

    Waste time on training to be too robotic during customer calls

    Advice to Management

    Stop the turnover with making s change at the higher level but also showing appreciation for employees

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Collection Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative in Syracuse, NY
    Current Employee - Collections Representative in Syracuse, NY

    I have been working at Suburban Propane full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Management is flexible about allowing missed time to be made up. Managers are friendly and easy to work with. Benefits are competitive.

    Cons

    The pay rate is low for amount of responsibility the work requires. The hours are non-standard.

    Advice to Management

    The pay rate should be commensurate with the responsibility required for the collections agents who are assigned specific markets to work for /with.

  6. Worst company I've ever been

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suburban Propane

    Pros

    You leave at decent time. Rarely do any overtime. Good if you have kids you need to pick up and drive to their after school activities.

    Cons

    Very hostile environment. People have been there for a long time so they tend to get territorial with their job. Everyone thinks they're the best thing that ever happened to the company. With that, most of them has no clue of what their doing. I think they can get rid of half the company and they'll still be standing like nothing happened. Will not recommend this company to friends and foes alike. If you're dumb and wants to do nothing then come and join but if your smart and works hard find a good company that can actually use your brain, not this one.

    Advice to Management

    Get rid of the people that pretend to work and just surf the Internet or play on their phone the whole day. There's a lot of those.

  7. Overall, my experience at Suburban Propane has good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Whippany, NJ
    Current Employee - Customer Service Representative in Whippany, NJ

    I have been working at Suburban Propane full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great incentives, raffles, decent people.

    Cons

    Management should compensate employees for their merit and not give raises across the board. Not a motivation to take on more work while others slack off. Yearly reviews are with an overall score of 4, which never happens. They are designed to keep you at a certain level of pay and position. Benefits keep going up every year, but not the salary.

    Advice to Management

    Focus on your good employees that strive all year long and reward them with a better salary. Stop the favoritism.

  8. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Suburban Propane

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Non- WORSE company I ever worked for.

    Cons

    It starts with upper management on down

  9. Don't Bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Driver in Newark, NJ
    Current Employee - Delivery Driver in Newark, NJ

    I have been working at Suburban Propane full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The checks don't bounce.For the most part fellow employees are good people. All in the same boat.

    Cons

    Unachievable goals set by company. Raises and bonuses giving out buy achieving those goals. A win win for them. Suburban has a history of only being concerned about the stock holder. Employees are the last thing the worry about.

    Advice to Management

    We all work in the same CSC but no one works together. Maybe try to be a little bit more proactive. When your told about a unhappy customer call them don't wait gor them to call you.

  10. Car Dealership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Topeka, KS
    Current Employee - Customer Service Representative in Topeka, KS

    I have been working at Suburban Propane full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good managers and lots of opportunity for advancement.

    Cons

    High turn over in sales and service.

    Advice to Management

    Reward good employees.

  11. Helpful (4)

    Accounts Payable Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suburban Propane

    Pros

    Great benefits, great group of people to work with.

    Cons

    no growth in the company.


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