SuccessFactors Reviews

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3.9
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Approve of CEO
SuccessFactors President, Cloud & On Premise HR Mike Ettling
Mike Ettling
1 Rating

Pros
  • Work from Home, work life balance (in 14 reviews)

  • Interesting work - great people (in 14 reviews)

Cons
  • work life balance can be difficult (in 22 reviews)

  • Leadership is lacking since SAP acquisition (in 9 reviews)

More Pros and Cons

8 Employee Reviews

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  1. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Boston, MA
    Current Employee - Inside Sales Representative in Boston, MA

    I have been working at SuccessFactors full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great culture, pay is good, good benefits. Customers are very positive about the solutions.

    Cons

    The recent sales leader from SAP are asking employees to do more with even less, higher quotas with smaller territories, less resources, migration to SAP systems is a nightmare, big company bureaucracy.


  2. Helpful (1)

    Great ride so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Platinum Support Account Manager in Boston, MA
    Current Employee - Platinum Support Account Manager in Boston, MA

    I have been working at SuccessFactors full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work is rewarding Great benefits Everyday is something new

    Cons

    Little recognition Difficult to take vacation Work/life could be better

    Advice to Management

    Conduct 360 reviews. Get a better understanding of who the week players are and put them on PIPs or get rid of them.


  3. Helpful (4)

    Difficult growing pains leaves company with much to be desired.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services Consultant in Boston, MA
    Current Employee - Professional Services Consultant in Boston, MA

    I have been working at SuccessFactors

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Very flexible work days and ability to work from home. Time off is granted when requested Office is nice Colleagues are really amable

    Cons

    Acquisitions are painful and many employees are left with much ambiguity as to their role, lack of direction, career path and/or growth and even opportunity to prove themselves Lack of consistency in communication or managing decisions Do not "drink their own champagne" Imbalance in work distribution- some organizations such as Customer Support are overworked and understaffed and others like Professional Services leaves many with little work to do.

    Advice to Management

    You are a HRIS leader and your top product is Performance and Goal Management-- this tool should be used to do a deeper evaluation of ALL employees which should include your Management team including 360 reviews. There are a lot of a**holes occupying higher level positions and yet nothing is done about this but the impact it has on your workforce is higher turnover. People want to believe the dogma you are selling but when they have no sense of security in their position because of managers keeping them down- then they look elsewhere for opportunities.


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  5. Helpful (6)

    Doesn't deliver on the hype

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Platinum Customer Success Advocate in Boston, MA
    Current Employee - Platinum Customer Success Advocate in Boston, MA

    I have been working at SuccessFactors

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Colleagues are generally pretty good people. Location (for Boston office) is great.

    Cons

    Managers always assume the worst of CSAs and micro-manage. Salary isn't what it should be and significant raises are given to a select few who put in 50-60 hour work weeks, despite the company claiming they don't want you to have to do that. They put you in a position where you need to put in 50-60 hours in order to get rated well. Managers (particularly second level) do not treat all fairly, and rarely are job openings posted to others and are instead given to hand-picked individuals. Managers never concede anything in a discussion about a particular issue. It's their way or the highway 100% of the time. Opportunities for career advancement are limited. Back-stabbing and politcking is absolutely the name of the game. Executive management is fleeing the company in droves. This is not a comforting place to work.

    Advice to Management

    Stop focusing on busy work. Employees have enough work on their plates without having to worry about documenting whatever the big flavor of the month is for second level manager. Learn to accept criticism and understand that (to your shock), sometimes employees can be right about a situation. Push back on your managers when requests come in that just don't make sense for the team. Trust your employees. Better raises.


  6. They Do not Eat their own dog food

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at SuccessFactors

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    As advertised there are no asseholes, the work is easy, the hours are good

    Cons

    There is no team atmosphere. I'm not sure why they keep a boston office as nobody is present especially management. From what I've seen there is little career growth and the base salary is very low


  7. Too Laid Back

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at SuccessFactors

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Laid back environment Great co workers

    Cons

    Management never listens to what needs to get done.

    Advice to Management

    Remember what we were hired to do.


  8. Helpful (4)

    I'm Still Here & Reasonably Satisfied!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at SuccessFactors

    Disapproves of CEO
    Disapproves of CEO

    Pros

    I still like my job. I've made good money. The company has been good to me. I'll stay as long as they'll keep me. So I guess my next job will be retirement.

    Cons

    I mind my own business. I'm successful and I work hard. I don't cheat my co-workers. Although upward mobility is limited for me, my own job responsibilities have expanded. I do regret seeing so many talented people leave the company. They've left by the droves. Nevertheless, I'm still grateful for the job. I'm not idealistic either. The CEO is no different than any other CEO. They all have a stunted maturity level, remain self-indulgent, identify with money, and suffer from a narcissistic personality disorder. The "No Jerk Rule" at SuccessFactors is a joke. Perhaps during its inception I naively thought it was genuine. I now realize that it was nothing more than a marketing ploy. It doesn't matter. People who have integrity and a strong work ethic don't require a "No Jerk Rule". Our CEO never enforced it. That's his problem - not mine. Despite the obvious problems - my glass is half full - not half empty.

    Advice to Management

    Make mandatory for all new employees: Class 101 Making Lemonade from Lemons!


  9. Helpful (3)

    Blown opportunity

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSM in Boston, MA
    Former Employee - RSM in Boston, MA

    I worked at SuccessFactors

    No opinion of CEO
    No opinion of CEO

    Pros

    Good niche and growing market to be in. Looking to make it big regardless of how far the fall would be.

    Cons

    Company grew too quickly to continue to be stable and eroded the culture that once did make SF a great place to work.

    Advice to Management

    Listen to the employees and be open and honest about the strategy and the path to get there. Get rid of the poison that's entered the organization.



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