SuccessFactors Reviews

Updated August 27, 2014
Updated August 27, 2014
248 Reviews

3.3
248 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SuccessFactors President, Cloud & On Premise HR Mike Ettling
Mike Ettling
2 Ratings

Review Highlights

Pros
  • ment proviuded (phone, Ipad etc), ability to work from home, and some good people (in 13 reviews)

  • Great people, can-do attitude shared around most functional groups (in 11 reviews)


Cons
  • SAPs purchase of Successfactors has negatively impacted Work/Life balance (in 22 reviews)

  • SFSF is a pay-for-performance company so one of the key tasks is setting and achieving specific goals each year (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Current Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SuccessFactors full-time for more than 3 years

    Pros

    Remote possibilities, salary and company culture

    Cons

    no career path, no development; disjointed

    Recommends
    Negative Outlook
    Approves of CEO
  2. 7 people found this helpful  

    DON'T Take a job here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Success
    Current Employee - Customer Success

    I have been working at SuccessFactors full-time for more than a year

    Pros

    Young entrepreneurial culture, competitive pay and bonuses, work from home ok.

    Cons

    ZERO work life balance and NO respect for your private time. Expect calls & meetings into the late night and also expect you WILL work weekends! The CEO is a bit of a wacko and sends crazy emails and the management will drive you into the ground with long hours and lots of work. Horrible experience.

    Advice to ManagementAdvice

    HIRE! ! Hire enough people to do the job!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Really depends on which team you land in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist  in  South San Francisco, CA
    Current Employee - Marketing Specialist in South San Francisco, CA

    I have been working at SuccessFactors as a contractor for less than a year

    Pros

    -Big name, looks on good as work experience
    -Big company resources

    Cons

    -A lot of meetings. Constantly.
    -CC culture on emails, you will get a lot of emails that are totally irrelevant to your work
    -Productivity is low
    -Lots of turnover at the senior level, mostly hiring on contractor need= revolving door of employees
    -Don't practice what they preach in terms of HR
    -A lot of virtual work,
    -Very difficult to get ahold of different employees, constant meetings scheduled and rescheduled- no accountability --> ownership is constantly passed along
    -Things just happen to the company, a reactive rather than proactive organization. You can come in one day and find out someone doesn't work there and you had no idea because you never saw their face.
    -Workspace is limited, desks are given on strange status based reasons, despite preaching a flex work culture
    -Very difficult to speak to employees or managers privately due to workspace architecture, everything is heard among the whole office- this can be a good or bad thing depending on how you look at it, but can be awkward and embarrassing to fester in all day
    -Goals are unrealistic and set you up to fail
    -You have no control on whether or not you get to keep your job, you can only work as well as other people in the organization. If QBR or whatever metrics aren't met, your are thrown overboard.
    -Length of time at organization means nothing, hire from outside constantly.
    -Poor management structure, too much title inflation. Too many VP's, Directors, SVP's, Presidents, CXX level redundancy in hierarchy, coordinators, directors, managers, sr. managers- just say it like it is people!

    Advice to ManagementAdvice

    Stop focusing so much on yourself. Improve your communication with your employees, this does not mean having 1 way conversations via a Town Hall where employees who speak up and challenge your declarations are seen as a PR liability.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Good place to get experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  San Francisco, CA
    Current Employee - Director in San Francisco, CA

    I have been working at SuccessFactors full-time for more than a year

    Pros

    Flat hierarchy
    Empowered employees
    passionate leadership

    Cons

    Its a place in transition with the SAP acquisition

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Dynamic Environment = Lots of problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services Manager  in  Arlington, VA
    Current Employee - Professional Services Manager in Arlington, VA

    I have been working at SuccessFactors full-time for more than 5 years

    Pros

    Flexible schedule, work from home opportunities, autonomy

    Cons

    Inter-departmental issues. NO ONE takes ownership and PS is left holding the bag. Upper management knows there are issues but ignores them - weak executive management doesn't address the key frustration with why people hate it here. Lack of accountability and ownership among departments; no one is focused on working together to fix issues.

    Advice to ManagementAdvice

    Pay attention to death by 1000 papercuts - that's causing your smart employees to burn out. Don't let people get away with ignoring issues until they are escalated to the CEO.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Leadership is out of touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  South San Francisco, CA
    Current Employee - Program Manager in South San Francisco, CA

    I have been working at SuccessFactors full-time for more than 3 years

    Pros

    The compensation and benefits at the company are pretty good. There are people who work here who are amazing and make it a good place to work. There are some career opportunities because of the size of the company.

    Cons

    So many changes have led to poor communication and very bad decisions. The continual hiring of people outside the company rather than looking to promote people inside the company has led to a significant culture change that is negative. Those who have been hired into leadership are out of touch with those who are doing the actual work. We have a lot of managers but not a lot of real leaders. People are disgruntled and dissatisfied.
    There is VERY little real training outside of the Sales team. The Leadership team talks about training constantly but will not invest ANY money in training or resources.

    Advice to ManagementAdvice

    Get dirty. Go talk to the people who are actually doing all the work, not those who are managing them and are feeding you the "corporate" cliches. Be concerned about your managers. So many new managers have little or no people experience are are doing a poor job of managing their staff. Decisions are being made in the best interests of the managers career not the best interest of the company. Put your money where your mouth is. Stop talking about training and then never delivering on good training programs. The customers are the ones suffering for lack of training, bad management decisions, and inefficiencies. Stop listening to people that you are hiring from other companies who know nothing about how this company works. Listen to those who have worked her and know the real truth about what is going on.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Exciting ride!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SuccessFactors

    Pros

    Great compensation that is extremely competitive in the software industry. The people here are passionate and love to win, it really seems like everyone, from legal, finance, and even internal HR, is behind sales. The overall culture is exciting.

    Cons

    They are working hard to ensure customer service is at the same level as the technology, but it can be problematic for an employee to seek answers on behalf of clients.

    Advice to ManagementAdvice

    Arm the field sales with the abilities to assist existing clients beyond just saying "create a case"

    Recommends
    Positive Outlook
    Approves of CEO
  9. 6 people found this helpful  

    Dog-eat-dog culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Employee  in  Arlington, VA
    Former Employee - Former Employee in Arlington, VA

    I worked at SuccessFactors full-time for less than a year

    Pros

    I was a former employee at Plateau when we were bought by SuccessFactors. SuccessFactors is a large company with good benefits. The company seems to be very successful and the people I worked with were mostly great, but most of them were former Plateau employees. As Plateau was a good company witha lot of smart, great people, SuccessFactors benefitted by buying Plateau from a personnel standpoint.

    Cons

    As I was a Plateau employee, when we were bought by SuccessFactors, the culture of the company changed almost immediately. The unspoken motto of this company seems to be "throw someone under the bus before they have a chance to throw you." Lots of arrogance, fingerpointing, desperation with little accountability. During our first meeting with our new parent company, the management/execs there from SuccessFactors seemed to be excited about the company but none of it seemed genuine. It was even a little cultish. Also, they have this liberal leave policy where you don't have a set number of Paid Time Off hours. Instead, you ask your supervisor if you can take time off and then you have to make sure your job is being done while you're on vacation, even if that means doing your job on vacation. They try to sell it as this wonderful benefit but, in truth, they just don't want to pay out accrued vacation time to employees who resign.

    Advice to ManagementAdvice

    Be real with employees. Be accountable. Allow employees to have personal lives without expecting them to sacrifice everything to the god of SuccessFactors.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Exciting culture with great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Platinum Support Account Manager
    Current Employee - Platinum Support Account Manager

    I have been working at SuccessFactors full-time for more than 3 years

    Pros

    Career opportunities are plentiful and the work is exciting. Their management team is very inclusive and supportive. The compensation and benefits packages are very rewarding. Many positions are virtual opportunities and work remotely from home.

    Cons

    Due to the start-up culture that has driven SF to excellence, all employees pull more than their full share of the workload. Long hours, day and night...this combined with customer demand really kill the work/life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Good culture - but be wary!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Department  in  South San Francisco, CA
    Current Employee - Finance Department in South San Francisco, CA

    I have been working at SuccessFactors as a contractor for less than a year

    Pros

    Great start up feel for such a huge organization. Middle management teams are decent and tend to be hard working and supportive of their direct reports. The pay is market consistent and benefits include free lunch 3 days a week, on site gym and shuttle service. Facilities are beautiful!

    Cons

    Upper management is terrible, not interested in employee satisfaction or human asset retention. Lars is almost unbearable as a CEO and has lost touch with the reality of who is actually doing the work to support the company. He spends more time name dropping and talking about his private helicopter than paying attention to the actual company. Contractors are not turned over to employees because it pads the per capita revenue numbers.

    Advice to ManagementAdvice

    Hire people! You lose the best of the bunch when you keep 80% of teams as temp employees for years. Pay more attention to internal infrastructure and growing the groups who support the increasing business so you don't work people to death.

    Negative Outlook
    Disapproves of CEO

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