SuccessFactors

  www.successfactors.com
  www.successfactors.com

SuccessFactors Reviews

Updated November 16, 2014
Updated November 16, 2014
229 Reviews
3.3
229 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SuccessFactors President, Cloud & On Premise HR Mike Ettling
Mike Ettling
9 Ratings

Review Highlights

Pros
  • ment proviuded (phone, Ipad etc), ability to work from home, and some good people (in 14 reviews)

  • Great people, can-do attitude shared around most functional groups (in 14 reviews)


Cons
  • SAPs purchase of Successfactors has negatively impacted Work/Life balance (in 22 reviews)

  • The company lost its focus & agility post SAP acquisition (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    The promise of no a-holes doesn't apply to upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in San Mateo, CA
    Current Employee - Employee in San Mateo, CA

    I have been working at SuccessFactors full-time

    Pros

    great people that had joined the compnay

    Cons

    horrid upper management as they don't apply the corporate culture and values

    Advice to ManagementAdvice

    adhere to your corporate policies

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Completely disorganized, cult mentality. If you don't like what we're doing, get out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South San Francisco, CA
    Current Employee - Anonymous Employee in South San Francisco, CA

    I have been working at SuccessFactors full-time (more than an year)

    Pros

    Big company name (especially with SAP) and overly inflated titles look great on your resume
    Great benefits

    Cons

    This is a culture of lies, fear and manipulation. The mantras are plastered all over every wall with things like "No A-holes." The company (and management) does not practice what they preach and, until the CEO quit, we were constantly berated at "town hall meetings" and by company-wide emails with the constant message - if you are unhappy here, leave. You are simply disgruntled and we don't want you here. There is no open mindedness towards change for the better or the "Kaizen" culture they claim to have. In fact, punishment abounds in this world of fear. Nearly every employee in the place has been the subject of some form of reprimand.

    There is high turnover in upper management, which is very unsettling. People at all levels don't seem to stay in any position for more than 6 months before either leaving for something else, or being moved to another functional area. Entire teams are disbanded on a whim and there is no certainty about who does what. This type of CONSTANT organizational change creates an environment of zero responsibility.

    Work-from-home is selectively applied, even within teams. Work-life balance only exists if you count "carrying your work phone around with you and constantly being on call" a balance. You can expect to work late nights and weekends. "Unlimited paid vacation" simply means that you're not actually entitled to any vacation, except at the whim and will of your manager.

    Despite growing revenues, everyone in the company suffers from "not enough resources" to do the job correctly. There is a company-wide culture of "something is better than nothing," which, if you believe in having pride in your work, will be a challenge for you.

    Advice to ManagementAdvice

    It's time to develop some real strategic direction for where this merger is heading. No one in the company even knows what the company looks like (structurally) anymore and people are afraid and uncertain about their futures here. Someone needs to take the helm and show everyone that there actually IS a plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Unless you're focused on Sales, this may not be the company for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in South San Francisco, CA
    Current Employee - Operations in South San Francisco, CA

    I have been working at SuccessFactors full-time (more than an year)

    Pros

    Excellent pay.
    Flexible work hours.

    Up and coming company, purchased by SAP to help them save their Cloud strategy and future revenue opportunities.

    Cons

    Not enough resources - technology AND people.
    SAP's way is not the only way or often even the best way to get things done.

    Internet is ALWAYS going down / getting interrupted - something bad for a Cloud based company.
    Tools don't work consistently; lots of manual work-arounds.
    Passwords always requiring resetting.
    All these factors interrupt productivity, which is sad in a high tech company.

    Many frustrated by high growth requirements, and little funding of the personnel and tools to support growth goals. Contractors are great, but if you don't hire in the support positions (Finance, Marketing, Administrative) you will burn people out.

    Telling workers to get out if they raise issues which they feel should be addressed is not rational.

    Advice to ManagementAdvice

    Stop saying you won't tolerate jerks when you don't take your own advice.

    "Collaborative" work style is anything but... you can't avoid the noisy chaos of co-workers who sit
    less than 2 feet away to either side or in front of your desk in a workbench type environment.

    The rate of managers and workers being turned off and driven out following acquisition by SAP is normal, but don't lie to us by saying that the rate of departure has slowed. It's the economy, stupid ! Many people are still looking.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Would be great if they used their own tools...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSM in South San Francisco, CA
    Current Employee - RSM in South San Francisco, CA

    I have been working at SuccessFactors full-time (more than an year)

    Pros

    Great people from all over the world
    Opportunity to transition to the bigger Cloud players (reason for a positive rating on career opps).

    Cons

    Poor Management..."No Jerks" policy does not mean that it's upheld.
    Here's company that preaches a great sermon but doesn't follow their own message. Their full Talent Management pitch is around employee engagement and motivating their workforce...unfortunately, managers don't use the performance and goal tools. Sales model is dependent on has extremely poor lead generation and marketing.

    Think "Game of Thrones" and HR = Little Finger (watch out).

    Advice to ManagementAdvice

    Use the tools that you sell for and use them the same reasons you say they're most effective for.
    Be open and honest with the sales team and collaborate with them versus giving directives and unreasonable ultimatums. Just because an employee has been in the company for a a long time...does not qualify them for a management role. Using your 360 tool and cross-referencing what the peers say about them, would be a great way to find this out.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Current Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SuccessFactors full-time (more than 3 years)

    Pros

    Remote possibilities, salary and company culture

    Cons

    no career path, no development; disjointed

    Recommends
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Really depends on which team you land in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in South San Francisco, CA
    Current Employee - Marketing Specialist in South San Francisco, CA

    I have been working at SuccessFactors as a contractor (less than an year)

    Pros

    -Big name, looks on good as work experience
    -Big company resources

    Cons

    -A lot of meetings. Constantly.
    -CC culture on emails, you will get a lot of emails that are totally irrelevant to your work
    -Productivity is low
    -Lots of turnover at the senior level, mostly hiring on contractor need= revolving door of employees
    -Don't practice what they preach in terms of HR
    -A lot of virtual work,
    -Very difficult to get ahold of different employees, constant meetings scheduled and rescheduled- no accountability --> ownership is constantly passed along
    -Things just happen to the company, a reactive rather than proactive organization. You can come in one day and find out someone doesn't work there and you had no idea because you never saw their face.
    -Workspace is limited, desks are given on strange status based reasons, despite preaching a flex work culture
    -Very difficult to speak to employees or managers privately due to workspace architecture, everything is heard among the whole office- this can be a good or bad thing depending on how you look at it, but can be awkward and embarrassing to fester in all day
    -Goals are unrealistic and set you up to fail
    -You have no control on whether or not you get to keep your job, you can only work as well as other people in the organization. If QBR or whatever metrics aren't met, your are thrown overboard.
    -Length of time at organization means nothing, hire from outside constantly.
    -Poor management structure, too much title inflation. Too many VP's, Directors, SVP's, Presidents, CXX level redundancy in hierarchy, coordinators, directors, managers, sr. managers- just say it like it is people!

    Advice to ManagementAdvice

    Stop focusing so much on yourself. Improve your communication with your employees, this does not mean having 1 way conversations via a Town Hall where employees who speak up and challenge your declarations are seen as a PR liability.

    Doesn't Recommend
    Negative Outlook
  8. 7 people found this helpful  

    DON'T Take a job here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Success
    Current Employee - Customer Success

    I have been working at SuccessFactors full-time (more than an year)

    Pros

    Young entrepreneurial culture, competitive pay and bonuses, work from home ok.

    Cons

    ZERO work life balance and NO respect for your private time. Expect calls & meetings into the late night and also expect you WILL work weekends! The CEO is a bit of a wacko and sends crazy emails and the management will drive you into the ground with long hours and lots of work. Horrible experience.

    Advice to ManagementAdvice

    HIRE! ! Hire enough people to do the job!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Good place to get experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Francisco, CA
    Current Employee - Director in San Francisco, CA

    I have been working at SuccessFactors full-time (more than an year)

    Pros

    Flat hierarchy
    Empowered employees
    passionate leadership

    Cons

    Its a place in transition with the SAP acquisition

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Dynamic Environment = Lots of problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services Manager in Arlington, VA
    Current Employee - Professional Services Manager in Arlington, VA

    I have been working at SuccessFactors full-time (more than 5 years)

    Pros

    Flexible schedule, work from home opportunities, autonomy

    Cons

    Inter-departmental issues. NO ONE takes ownership and PS is left holding the bag. Upper management knows there are issues but ignores them - weak executive management doesn't address the key frustration with why people hate it here. Lack of accountability and ownership among departments; no one is focused on working together to fix issues.

    Advice to ManagementAdvice

    Pay attention to death by 1000 papercuts - that's causing your smart employees to burn out. Don't let people get away with ignoring issues until they are escalated to the CEO.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Leadership is out of touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in South San Francisco, CA
    Current Employee - Program Manager in South San Francisco, CA

    I have been working at SuccessFactors full-time (more than 3 years)

    Pros

    The compensation and benefits at the company are pretty good. There are people who work here who are amazing and make it a good place to work. There are some career opportunities because of the size of the company.

    Cons

    So many changes have led to poor communication and very bad decisions. The continual hiring of people outside the company rather than looking to promote people inside the company has led to a significant culture change that is negative. Those who have been hired into leadership are out of touch with those who are doing the actual work. We have a lot of managers but not a lot of real leaders. People are disgruntled and dissatisfied.
    There is VERY little real training outside of the Sales team. The Leadership team talks about training constantly but will not invest ANY money in training or resources.

    Advice to ManagementAdvice

    Get dirty. Go talk to the people who are actually doing all the work, not those who are managing them and are feeding you the "corporate" cliches. Be concerned about your managers. So many new managers have little or no people experience are are doing a poor job of managing their staff. Decisions are being made in the best interests of the managers career not the best interest of the company. Put your money where your mouth is. Stop talking about training and then never delivering on good training programs. The customers are the ones suffering for lack of training, bad management decisions, and inefficiencies. Stop listening to people that you are hiring from other companies who know nothing about how this company works. Listen to those who have worked her and know the real truth about what is going on.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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