Suddenlink Communications Reviews

Updated April 18, 2015
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3.5
112 Reviews
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Suddenlink Communications CEO Jerry Kent
Jerry Kent
65 Ratings

Pros
  • free cable and internet and a pay check and a work truck to drive home that's about it (in 15 reviews)

  • Great benefits, (free cable and Internet) only paying for modems and cable boxes (in 28 reviews)

Cons
  • The used to actually care about the ppl who help run the company, who get the sales for the upper management to get their pay (in 8 reviews)

  • Questionable decision-making at the call center level (in 7 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Suddenlink Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Excellent management and clear understanding of job expectations

    Cons

    None, wish that recruiting contract had lasted longer

  2. Direct Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Suddenlink Communications

    Pros

    Excellent training and they take good care of you initially in the beginning

    Cons

    Unreasonable sales goals and working 6 days a week can leave you with no time for anything else. Also harder to sell will the loss of many of the channels.

  3. Sexist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Suddenlink Communications as a contractor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In the right department you will be valued for the quality of your work.

    Cons

    You may be excluded from client meetings if you are female.

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  5. Customer service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Suddenlink Communications

    Pros

    The sorting pay is pretty good for the area that I worked in. The training group is really excellent.

    Cons

    The actual job is pretty soul crushing. Incredibly fast paced, they only care about sales and not technical expertise at all.

  6. Helpful (1)

    Better Be Related To Someone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse/Converter Tech BBT1 in Beckley, WV
    Former Employee - Warehouse/Converter Tech BBT1 in Beckley, WV

    I worked at Suddenlink Communications

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Anybody who was not management were great to work with.

    Cons

    They based almost all of their hiring and promotions on the "Good Ole Boy" program. Which means that if you didn't know someone or were related to them you didn't get hired or promoted. The Service Technicians work long hours dealing with disgruntled customers for little pay. The management did not care if the Techs had any materials or tools to work with and lord forbid if you tried to help them get what they needed. I ran a warehouse for Suddenstink and just getting tools for the ones that broke from "Fair Wear and Tear" was a chore. The outlying offices that I covered were ecstatic that I was running the warehouse because they were finally able to get the tools and materials that have been asking for, for years. Needless to say that I still talk to some of these Techs and they say it has gone back to the old ways and are no longer getting what they asked for.

    Advice to Management

    My advice to management would be to clear out, stop pushing sales on everyone for some little trophy that doesn't mean anything. Pay more attention to your customers and stop avoiding them. Take care of your Technicians because they are the ones that the customers see and hear customers complaints in person. If you have Techs who are disgruntled because of lack of management support they will bad mouth company and who can blame them.

  7. Needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSR-Technical Support in Tyler, TX
    Current Employee - CSR-Technical Support in Tyler, TX

    I have been working at Suddenlink Communications

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent Pay, commission, shift bid

    Cons

    Poor Communication
    Ever changing system before the current one has been mastered
    Poor staffing
    BS Vacation/Sick Accrual

    Advice to Management

    Get organized, staff properly, change the way vacation and sick time are issued.

  8. A dedicated team in a family oriented environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Specialist in Tyler, TX
    Current Employee - IT Specialist in Tyler, TX

    I have been working at Suddenlink Communications full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and perks + a great working environment = happy employees. Suddenlink has this equation perfected. They take care of their employees. Time-off policies are standard for major corporations. 2+ weeks a year with an exponential increase.

    Cons

    None come to mind in the 2 1/2 years I've been with the company that wouldn't be the same small things that come with any job or corporation.

  9. A great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suddenlink Communications full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company is unlike many others. They actually put value on their employees and they give their employees the recognition, training and perks that many others have begun cutting back on. As a Broadband Technician, I have been given a ton of nationally recognized training (SCTE) and have been allowed to not only apply for and been granted access to training, I have also been enrolled in training I would have never thought of taking. And I was rewarded with not only personal but also professional enrichment. I want a class, I ask. I want to learn something before class or brush up, I use the company provided training on the company website; at work or at home. A job is only what you make it, up to the point you receive support from the company. This company will provide you with all the support you want. On a big plus side, the company rewards you for passing classes you should pass to promote (in the form of bonuses) and rewards you in providing nationally accredited and recognized training (SCTE) for doing so - at no cost to you.

    I personally think that Jerry Kent is a great leader. Having worked for a bunch of corporations who have leaders I don't agree with, Jerry Kent is a terrific change of pace. He sends video emails to all employees regarding to important changes, he also sends emails to all employees. Rather than give a short statement that may or may not be read by all employees, he makes sure we know why things are the way they are. And he has the fortitude to stand up against situations he sees as wrong (Viacom) and explain why. As a basic line employee, who has worked in upper management, it's a refreshing change to see someone talk to everyone on a common level rather than make decisions and allow the lower ranks to speculate on why changes were made. A little information goes a long way and it's clear that Mr. Kent understands this concept.

    Cons

    If you are a low performer, or a person that has no ambition, this company may be a bit much for you. It gives you the ability and the tools to excel. Promotions are up to you, bonuses are up to you. Sink or swim - it's up to you. If you want to be a rock star, you are a rock star. If you want a job just for a paycheck and only want to do the minimum - you'll still have a job, but it won't be as rewarding.

    Advice to Management

    A little bit more communication on upgrades to the system and to daily use tools (like ETA Direct) would be awesome. If I were in charge, I'd make sure dispatch and BBT's would all get internal press releases on system upgrades that include information about the upgrade, time until roll out and pertinent facts. I'd also make sure that before making major changes to ETA Direct like the roll out of the WHC, I'd make sure all BBT's and dispatchers were given a press release and/or briefing on the software change.

  10. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suddenlink Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work tight team to work with

    Cons

    Slow to get upgrades in equipment

    Advice to Management

    Youre doing well

  11. Extradinary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Lubbock, TX
    Current Employee - Intern in Lubbock, TX

    I have been working at Suddenlink Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and awesome work enviornment

    Cons

    N/A because everything at Suddenlink is great!

    Advice to Management

    Keep up the good work

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