SugarCRM

  www.sugarcrm.com
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SugarCRM Reviews in Cupertino, CA

Updated August 9, 2014
Updated August 9, 2014
73 Reviews

3.3
73 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SugarCRM CEO Larry M. Augustin
Larry M. Augustin
47 Ratings

Review Highlights

Pros
  • Product has potential in the mid market but they will never come close to SFDC (in 3 reviews)

  • Some smart great people to work with if you get below the egos of senior mgmt (in 4 reviews)


Cons
  • Growing pains -- but that is to be expected with a company that is growing (in 8 reviews)

  • many useless layers of management just collecting paychecks (in 3 reviews)

More Highlights

42 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Sweet!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineering  in  Cupertino, CA
    Current Employee - Software Engineering in Cupertino, CA

    Pros

    Love the culture of the company.
    There is open communication at all levels and no hang-ups or attitude based on job titles.
    The company provides an excellent environment for learning and growing oneself.
    New ideas are welcomed and encouraged.
    The executive management team has tremendous vision and the company is growing at an unprecedented rate.
    I see a great future ahead both career-wise and company-wise at SugarCRM!

    Cons

    As is common with companies on the grow, there are many areas that need improvement.
    Better/more employees, processes and tools are needed to adjust to the growth as the company turns the corner and moves up.

    Advice to ManagementAdvice

    Make sure the company is capitalizing on the current momentum and not reading its own press clippings.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Was once a great place but fallen into harder times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Cupertino, CA
    Current Employee - Software Engineer in Cupertino, CA

    Pros

    Lunch provided once a week with a talk of some sort
    Drinks and snacks
    Movie nights
    Yoga
    on site shower
    esop

    Cons

    work life balance varies greatly from team to team,
    compensation below average,
    no 401k matching,
    no clear paths for career advancement,

    Advice to ManagementAdvice

    Give employees fare wages.
    Get in touch with your employees and help foster their growth along with the companies growth.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    The time of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Cupertino, CA
    Current Employee - Software Engineer in Cupertino, CA

    Pros

    - Great company values, everyone is really open and happy to help you out. The company is full of amazing and lovely people. My manager was fantastic to me and all of HR were happy to help with whatever problem I had.
    - Generous benefits package
    - Many company events for you to get to know people in the company
    - Free snacks, coffee and free lunch every wednesday.
    - Tons of free T-shirts.
    - You can create your own opportunities around the company.
    - Would very much recommend working here, even though I am leaving. I am purchasing all my stock before I leave.
    - Tons of committees to join around the company
    - gym reimbursement.

    Cons

    The year to year raises were lower than expected (4%). When you negotiate your offer, make sure it is a salary you can be happy with for at least a couple years before you sign, especially if you are an engineer.

    Advice to ManagementAdvice

    Compensate engineers with their current market value.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    automation engineer

    Current Employee - Automation Engineer  in  Cupertino, CA
    Current Employee - Automation Engineer in Cupertino, CA

    Pros

    amazing experience, really good people and work environment

    Cons

    cannot think of any at the moment. In short no cons, a good company to work for.

  6. 3 people found this helpful  

    After 10 years, company is becoming a start-up again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer  in  Cupertino, CA
    Former Employee - Developer in Cupertino, CA

    Pros

    - experience to carry to another career
    - challenging to allow individuals with talent to excel and be noticed
    - possibilities to affect new releases through collaboration
    - great for internal (cupertino) workers, and many company retreats

    Cons

    - not enough resources to manage customer support requests
    - not enough remaining original staff / talent to carry on original SugarCRM traditions
    - as a open-source offering on the market, not enough feedback from developer community before releasing software

    Advice to ManagementAdvice

    Needs to find balance with previous SugarCRM culture, and new company start-up model. Find a way to utilize previous customers experiences to guide future development in the product, and company as a whole.

    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great potential but constant re-organizations and changes in sales processes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Cupertino, CA
    Current Employee - Inside Sales Representative in Cupertino, CA

    Pros

    Good benefits...fair pay...smart people. There can be a huge growth for Sugar if people stop playing the blame game when things go wrong.

    Cons

    very limited career opportunity potential

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    The best company I worked in, already more than 5 years here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Software QA Engineer  in  Cupertino, CA
    Current Employee - Staff Software QA Engineer in Cupertino, CA

    Pros

    Nice people here I like to work with them. They have great ideas for product Product has potential in the mid market and Enterprise market.

    Cons

    Under the growing pain from a small company to a big one.

    Advice to ManagementAdvice

    Better product shape and management, good road map will help to go public sooner.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Open friendly environment that has the edge of a start up with the stability and benefits of an established company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Engineer  in  Cupertino, CA
    Current Employee - Quality Assurance Engineer in Cupertino, CA

    Pros

    Flat open management structure, truly agile
    Smart engaged technical people
    Encouraged to use latest methods and technology
    Movie days, weekly technical forums with meals,flexible work environment, good PTO, WFH policy
    Great family medical plans
    Everyone encouraged to take relevant courses

    Cons

    Not sure if IPO will come anytime soon, but that said everything has its time

    Advice to ManagementAdvice

    Keep doing what your doing

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    I love this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA

    Pros

    I've been in high tech for about 26 years, and worked at enough places to know a great company when I see it. I read some negative reviews here, and frankly it concerned me. But after meeting some great people in the interview process, I took a chance on them, just as they took a chance on me. And I'm SO glad we did! I feel lucky to be here! This review is not planted; nobody asked me to write it. I really feel this way. Here are some random thoughts and feelings about SugarCRM:

    I have the best boss I've ever had. They treat their employees VERY well. They have by far the best HR department I've ever seen. Their Finance folks want to work with you rather than against you. The people are friendly, talented, dedicated, intelligent, and fun. They didn't beat me up in the interview process. They have a wonderful culture, they care about corporate values, and have a real sense of purpose. They spend money on employees (lunches, company anniversary parties, birthday desserts, well stocked kitchens, movie days, employee wellness, etc), which keeps us onsite more, which suits me just fine. We very much appreciate it! The product is solid, and rapidly improving. The IT infrastructure (my area) is OK, but also rapidly improving. They provide good work/life balance. Employees work hard, but enjoy it.

    I admit I haven't been exposed to all areas of the company yet. And I'm sure there's some drama somewhere that I have yet to witness. I've heard about the politics, but haven't seen any of it on a large or even medium scale. From what I can tell, there were people that didn't work well with others that have been transitioned out, and very few still remain.

    Overall, highly recommended!

    Cons

    Not a whole lot to say in this area... They are a late-mode startup, and are going through the somewhat painful fun of transitioning from a small company mentality to that of a well-run enterprise. Maybe the only thing I don't like are the open-type cubes, with no privacy whatsoever. Everyone wears headphones to block out the noise! I have to go elsewhere to seek a quiet space from time to time. But weighed against all the positives, it's meaningless.

    Advice to ManagementAdvice

    Stay the course! We're going the right way. And please retain the existing fun and dynamic culture. I've seen too many great smaller companies lose their charm, fun, and mojo as they grow.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Best Company I've Ever Worked For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA

    Pros

    I've been working at Sugar for almost a year, and I feel very grateful to have found a workplace that inspires so much excitement and passion for its employees. Sugar is well-positioned in the market, and has experienced amazing growth year after year. To reward its employees, the CEO creates company-wide goals, and once we reach these, all employees receive a great thank you gift - these gifts have included Nexus 7 tablets, mountain bikes and an upcoming 10 year anniversary party in San Francisco, which all employees worldwide are invited to (plane tickets and hotel stays are also covered by the company). Not only does this show Sugar's generosity, but it shows how much the company cares about its employees, and in return, employees are motivated to perform and have a strong sense of loyalty to the company. Management is very receptive to the voice of the employees and welcomes new ideas. High-performing employees are recognized and rewarded. There is a lot of room for career advancement across the company as well.

    Cons

    The company is experiencing some growing pains as it matures, but nothing uncommon for a company of its size or position.

    Advice to ManagementAdvice

    Doing great! The passion and excitement that management shows for the future of the company is contagious.

    Recommends
    Positive Outlook
    Approves of CEO

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