SugarCRM
3.1 of 5 69 reviews
www.sugarcrm.com Cupertino, CA 150 to 499 Employees

SugarCRM Reviews

Updated Jul 3, 2014
All Employees Current Employees Only

3.1 69 reviews

                             

73% Approve of the CEO

SugarCRM CEO Larry M. Augustin

Larry M. Augustin

(44 ratings)

48% of employees recommend this company to a friend
69 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Our colleagues are extremely hard-working, excited about the product and company, like to have fun, and pitch in to help each other"
    in 5 reviews
  • "Product has potential in the mid market but they will never come close to SFDC"
    in 3 reviews
Cons:
  • "Growing pains -- but that is to be expected with a company that is growing"
    in 8 reviews
  • "many useless layers of management just collecting paychecks"
    in 3 reviews
  • Show more review highlights

Reviews

     

    automation engineer

    Automation Engineer (Current Employee)
    Cupertino, CA

    Prosamazing experience, really good people and work environment

    Conscannot think of any at the moment. In short no cons, a good company to work for.

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    1 person found this helpful  

    After 10 years, company is becoming a start-up again

    Developer (Former Employee)
    Cupertino, CA

    Pros- experience to carry to another career
    - challenging to allow individuals with talent to excel and be noticed
    - possibilities to affect new releases through collaboration
    - great for internal (cupertino) workers, and many company retreats

    Cons- not enough resources to manage customer support requests
    - not enough remaining original staff / talent to carry on original SugarCRM traditions
    - as a open-source offering on the market, not enough feedback from developer community before releasing software

    Advice to Senior ManagementNeeds to find balance with previous SugarCRM culture, and new company start-up model. Find a way to utilize previous customers experiences to guide future development in the product, and company as a whole.

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    1 person found this helpful  

    Great place to work for an engineer!

    Software Engineer (Current Employee)

    ProsIf you're engineer, you'll love working here. Interesting product and challenging problems to solve. Modern technology stack and development practices. My peers are a diverse and talented bunch of engineers who works well as a team. I learn something new everyday. And we're having fun working on software we care about!

    The benefits are also quite awesome. The company really puts a lot of thought and effort into taking good care of us. There are free lunches, weekly learning/talks on all sorts of topics (both technical or non-technical), free gifts (nexus tablet, bike, and other goodies), movie screenings, workouts, massages, etc.

    I feel good about the future of SugarCRM. We have a passionate founder CTO who's still devoted to the company 10 years after he founded it. The CEO is a credible, prominent leader who's in command of the financials and operations. There's been great news and developments in the past year or two, and the company is in a terrific position for further growth and innovation!

    ConsSugarCRM has obviously gone through growing pains and tough stretches in the past. This is likely to occur at any company that's been around for 10 years. Senior management seems to be taking these issues seriously and making real efforts improving things overall.

    Advice to Senior ManagementBe more transparent, especially when changes are made!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Approaching the event horizon of failure

    Anonymous Employee (Current Employee)

    ProsThe fountain in the courtyard
    The food trucks during the week
    The free snacks in the kitchens
    CFO (smart guy - focused)
    VP of Support (smart guy - dedicated)
    VP of Sales Ops (smart gal - helpful)
    CPO (seems guy - but very new)
    Many of the employees (nice, hardworking people)

    ConsCEO (No focus, no leadership)
    CTO (Been there too long - needs to move on)
    CMO (Aggressive and unapproachable)
    Company focuses on too many things at once, and rarely achieves success on anything
    No accountability in marketing or engineering
    Product always late, and with lots of bugs

    Advice to Senior ManagementC-level executive staff need to get on the same page and help departments become successful. Too much chaos is happening and it distracts employees from their work.

    Beating people down doesn't help morale, and that's why many people are looking to leave.

    Sick of hearing about the IPO, it's not going to happen. Move on.

    Too many meetings, let people just work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    I'm the new CPO. Please reach out to me if you're a current or potential emp w concerns.

    Anonymous Employee (Current Employee)

    ProsGreat people. Great place to innovate. Fantastic market position. I'm working really hard to make sure we're transparent and honest in management.

    ConsSome baggage as a ten year old company, but doing (I believe) a great job of leveraging the assets of age to enable a great future.

    Advice to Senior ManagementUh I am management. Please find me if you have advice because I honestly want it, good or bad. Especially bad. I want us to be a great place to work and innovate.

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    The best company I worked in, already more than 5 years here

    Staff Software QA Engineer (Current Employee)
    Cupertino, CA

    ProsNice people here I like to work with them. They have great ideas for product Product has potential in the mid market and Enterprise market.

    ConsUnder the growing pain from a small company to a big one.

    Advice to Senior ManagementBetter product shape and management, good road map will help to go public sooner.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Open friendly environment that has the edge of a start up with the stability and benefits of an established company

    Quality Assurance Engineer (Current Employee)
    Cupertino, CA

    ProsFlat open management structure, truly agile
    Smart engaged technical people
    Encouraged to use latest methods and technology
    Movie days, weekly technical forums with meals,flexible work environment, good PTO, WFH policy
    Great family medical plans
    Everyone encouraged to take relevant courses

    ConsNot sure if IPO will come anytime soon, but that said everything has its time

    Advice to Senior ManagementKeep doing what your doing

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Great potential but constant re-organizations and changes in sales processes.

    Inside Sales Representative (Current Employee)
    Cupertino, CA

    ProsGood benefits...fair pay...smart people. There can be a huge growth for Sugar if people stop playing the blame game when things go wrong.

    Consvery limited career opportunity potential

    Yes, I would recommend this company to a friend

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    Sales Poker. Convincing customers to pay the company, and then convincing the company to pay you.

    Sales (Former Employee)

    Pros* High career advancement if you are good, but you've got to ask for it. then ask again. then demand. then show proof of other offer letters.
    * Autonomy for top performing reps. If you do well and earn your superiors trust, you are given a lot of freedom and faith in how you perform your job.
    * Large enough company to have structure, but still small enough to have the excitement of a startup/private company.
    * Open communication across teams and departments means you can quickly find the resources you need to close business quickly. "Everyone is in sales"
    * Leaders are available and open to share advice, insight, guidance and even a coffee once in a while if you ask
    * flexible working environments, from home, off-hours, interesting travel opportunities
    * very relevant and growing industry, if you can sell this product well, you will be able to sell many, many others if ever needed
    * great top talent to benchmark your skills against and challenge yourself to grow as a salesperson
    * ambitious leadership group - never satisfied mentality of CEO and C suite keeps this company pointed up, meaning everyone always must elevate their games (and should want to)

    Cons* Sales Org has changed every year for the past 3.....meaning a trickle down effect on culture, practices and expectations placed upon the team
    * high performing reps often feel compelled to be overly "creative" in how and when they close their deals with the revolving compensation plans and policies implemented each year by leadership
    * Over-abundance of petty disputes and issues with leadership decisions due to increasing bureaucratic guidelines and policies (as expected with a company inching towards IPO) which is equaling a constantly encroaching negative haze around the simple, once common sense rule of "is this the right thing to do?" on many situations and decisions.
    * Promotion must too often be forced with threats of resignation, even for top talent.
    * Being from the sales side of the house, this is an Engineering company first. Where LinkedIN, or Salesforce.com have built out their company cultures from a selling perspective, Sugar is innately engineering centric in how product and marketing decisions are made...
    * disenchantment from high performing reps due to comp plans, bonuses and other spiffs being modified, or eliminated after any good quarter to protect the house coffers

    Advice to Senior Management* simplify compensation, bonus and spiff plan - be clear, be clear, be clear. Reps work hard enough convincing new customers to buy that they shouldn't have to worry about justifying a paycheck with leadership when earned.
    * focus on your strengths in both product, and marketing/selling initiatives. Know what you are, and what you are not. While Enterprise is where the big $ is at, perfect the product more the corporate and mid market level first, you are not far off.
    * Open the spigot for sales feedback. Reps on the front lines know more about what the customer wants than the folks in engineering might always think. Listen to them, they know why you win, and more importantly why you lose.
    * Insert any cliche statement about doing whatever is needed to keep top talent. too many good people have walked out of that door on their own accord over the years. It doesn't have to be that way.
    * loosen the collar a little bit, feels like a 2000 person company, not 400. relax, have fun, do great work.
    * sales wise - take more risks on talent, keep an open-mind as to where your next rock band of top reps will come from, from all backgrounds and experience levels.
    * The IPO carrot is starting to look like produce that has sat on the shelves too long.... find new and interesting ways to motivate the team....sure IPO's are cool, money is cool, but people are looking for more meaning in what they do with their lives, give them other things to grab onto and achieve

    Yes, I would recommend this company to a friend

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    I love this place!

    Anonymous Employee (Current Employee)
    Cupertino, CA

    ProsI've been in high tech for about 26 years, and worked at enough places to know a great company when I see it. I read some negative reviews here, and frankly it concerned me. But after meeting some great people in the interview process, I took a chance on them, just as they took a chance on me. And I'm SO glad we did! I feel lucky to be here! This review is not planted; nobody asked me to write it. I really feel this way. Here are some random thoughts and feelings about SugarCRM:

    I have the best boss I've ever had. They treat their employees VERY well. They have by far the best HR department I've ever seen. Their Finance folks want to work with you rather than against you. The people are friendly, talented, dedicated, intelligent, and fun. They didn't beat me up in the interview process. They have a wonderful culture, they care about corporate values, and have a real sense of purpose. They spend money on employees (lunches, company anniversary parties, birthday desserts, well stocked kitchens, movie days, employee wellness, etc), which keeps us onsite more, which suits me just fine. We very much appreciate it! The product is solid, and rapidly improving. The IT infrastructure (my area) is OK, but also rapidly improving. They provide good work/life balance. Employees work hard, but enjoy it.

    I admit I haven't been exposed to all areas of the company yet. And I'm sure there's some drama somewhere that I have yet to witness. I've heard about the politics, but haven't seen any of it on a large or even medium scale. From what I can tell, there were people that didn't work well with others that have been transitioned out, and very few still remain.

    Overall, highly recommended!

    ConsNot a whole lot to say in this area... They are a late-mode startup, and are going through the somewhat painful fun of transitioning from a small company mentality to that of a well-run enterprise. Maybe the only thing I don't like are the open-type cubes, with no privacy whatsoever. Everyone wears headphones to block out the noise! I have to go elsewhere to seek a quiet space from time to time. But weighed against all the positives, it's meaningless.

    Advice to Senior ManagementStay the course! We're going the right way. And please retain the existing fun and dynamic culture. I've seen too many great smaller companies lose their charm, fun, and mojo as they grow.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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SugarCRM – Why Work for Us?

Why work for SugarCRM? The people. The innovation. The passion. The opportunities. One frequently sees "Sugas" (as we call ourselves) huddled around a desk or white board cranking out ideas or solving a problem. While… Full Overview

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Glassdoor is your free inside look at SugarCRM reviews and ratings — including employee satisfaction and approval rating for SugarCRM CEO Larry M. Augustin. All 69 reviews posted anonymously by SugarCRM employees.