SugarCRM

www.sugarcrm.com
Employer Engaged

SugarCRM Reviews

Updated February 2, 2015
Updated February 2, 2015
84 Reviews
3.6
84 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SugarCRM CEO Larry M. Augustin
Larry M. Augustin
52 Ratings

Review Highlights

Pros
  • Some smart great people to work with if you get below the egos of senior mgmt (in 6 reviews)

  • The executive management team has tremendous vision and the company is growing at an unprecedented rate (in 3 reviews)


Cons
  • Work/Life balance can get tilted at times (in 5 reviews)

  • Growing pains -- but that is to be expected with a company that is growing (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    SugarCRM Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SugarCRM

    Pros

    Love the culture and upper management. They really make you feel important and needed for success!

    Cons

    Honestly cannot think of any cons. My job rocks!

    Recommends
    Positive Outlook
  2. 5 people found this helpful  

    Sugar-free and loving it. Hot Market, Tough Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SugarCRM

    Pros

    Great market opportunity/growing segment-CRM is hot
    Cool product with some key differentiators
    Fair compensation/Bonus program
    Employee-centric culture with perks
    Overall benefits package is solid

    Cons

    Acts like a start-up after 10 years and doesn't seem to know what it wants to be when it grows up
    There appear to be only 3 people in the entire company allowed to make all the decisions
    Highly consensus-driven and a lot of process.Company often struggles to get out of its own way. Exhausting!
    Too much posturing and talking to each other and not enough execution to affect necessary change
    Sales is a revolving door and lazy. No true leadership or firepower in more than a year+
    Marketing team does not have the right level or skillset to move the needle. Anyone strong who can bring true change and depth does not want to stay long
    Unhealthy culture overall that does not empower its leaders.
    Under-developed recruiting resources that can acquire top talent and build strong teams
    Old regime rules; new blood and talent will quickly become frustrated with company set in its old ways
    Time = dog years

    Advice to ManagementAdvice

    Fight to keep your strong & committed employees who prove themselves; ensure they know they are valued (most are not)
    When you seek and hire top talent, stand back and let them do their job!
    Embrace change and new ideas. It's ok if you have never done something before. That's probably the right thing to do.
    Less workshops, powerpoints/preparing for offsites; more time for execution and putting CRM in every business' hands
    Talk more to the customer and less to each other

    Doesn't Recommend
    No opinion of CEO
  3. 3 people found this helpful  

    Good company, great potential, few warnings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SugarCRM

    Pros

    The company culture is great, with the exception of the Marketing team. The company is doing very well and there's a general good buzz around the office.
    - HR and the Social Sugas constantly put on events for the employees such as the anniversary party, spirit week, holiday party, bake sales...
    - Employees are encouraged to participate in volunteer work and are allowed to do it during work hours.
    - Weekly free lunches on Wednesdays.
    - Gifts (tablets, bike).
    - Educational opportunities for personal growth

    Cons

    Constant change of management. CTO and CEO are pretty much the only top level execs at the company more than a year and a half. Lots of management changes means constantly changing "worker bees", goals and priorities. It's hard to stay focused with so many changes.

    Marketing team is a mess. The "leadership" team aren't leaders, they are basic managers. Titles are inflated and "leadership team" is inexperienced and micro managers. Teammates aren't encouraged to be creative, ask questions or think on your own.

    Advice to ManagementAdvice

    Figure out a way to keep executives in their roles for more than a year and a half which could be making sure you bring in true Sugas who exemplify Sugar's core values. Bring in qualified executives who have experience in what they are hired for.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 6 people found this helpful  

    Sales = Revolving door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at SugarCRM full-time

    Pros

    Sugar CRM spends lots of money modeling after the new-age companies...free food, more T-shirts than I can wash in a week, tablets, even a mountain bike. Nice people to work with.

    Cons

    There is a high percentage of employees who have been there less than two years because people get laid off a lot. Or they choose to leave before they do. Management chooses to blame their employees rather than the product or their own managerial decisions. Managers don't last long either.
    Sales people beware, they will attract you with grandeur of going public, but they've been using that line for a long time and they are no closer to that goal than they were five years ago, except now they owe a lot of people a lot of money when they don't. The successful territories are already taken and aren't likely to be freed up or changed. So, if you like cold calling random parts of the country for zero results, this is the place.
    I would consider this company a good stop-gap job while you're looking for one you actually like and pays.

    Doesn't Recommend
    Negative Outlook
  6. 6 people found this helpful  

    Corporate Hullabaloo and Process overtakes getting the job done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at SugarCRM full-time (more than 5 years)

    Pros

    The people are wonderful. The pay was good. The company started off swimmingly, but in the long run went downhill fast. The work-life balance was fine.

    Cons

    Leadership was flakey and directionless and at the same time going in the wrong direction. The culture changed from getting work done to following process and becoming more corporate. Non-HQ Employees are left in the dark constantly. While there was plenty of communication in the forms of meetings overall the output was meaningless and not helpful.

    Advice to ManagementAdvice

    Your processes get in the way of getting work done. Get back to your roots of innovation and fast paced work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Great in some areas, not so great in others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in San Jose, CA
    Former Employee - Senior Software Engineer in San Jose, CA

    I worked at SugarCRM full-time (more than a year)

    Pros

    Competitive wages and benefits, lots of swag and company outings, good natured people.

    Cons

    "Painted on smile" is what first comes to mind. Although the money is good, the work is a grind. Communication with Engineering/PM/QA can be a challenge. Product Management staffing was a revolving door, and rarely had a solid view on their requirements. This looks bad on Engineering when problems arise, and this creates negative inner sentiment amongst the teams. A lot of blame throwing and complaining was happening. Upper management was also a revolving door, all the moving around and leaving is unsettling to the troops.

    Advice to ManagementAdvice

    Communication with Product Management needs to be better. Too many decision changes lead to bad reflection and sheer anger amongst engineers. Get a better on-boarding protocol for engineers. Good documentation is simply non-existent. Spending months on bug fixing is a terrible way to on-board. No only do you not learn things clearly, you end up with non-optimal bug fixes that may never see a merge. There are literally hundreds of bug fixes from over 2 years prior sitting in that system, what a complete waste of resources. You would be better off pairing new hires with a senior engineer for a month. They would onboard 5x faster, have much better knowledge, and not waste time creating useless bug fixes.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SugarCRM

    Pros

    Everything for sure, nothing wrong with this place

    Cons

    No cons...great place to work.

  9. 2 people found this helpful  

    Best company I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SugarCRM full-time (more than a year)

    Pros

    GREAT people. Love the management styles, competitive salary, lots of free swag, and they genuinely care about creating a good product and providing a positive customer experience. They encourage applying for internal job openings and try to help prepare you for whatever your next (internal) career opportunity is.

    Cons

    I work remotely, so mostly just the typical telecommute stuff - not much camaraderie with my co-workers, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    Sugar is not as sweet as it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Cupertino, CA
    Former Employee - Sales Representative in Cupertino, CA

    I worked at SugarCRM full-time (more than 3 years)

    Pros

    Sugar tries very hard to take good care of their employees. The HR department does a great job in recognizing people and doing fun events. The work environment, overall, is very nice. Some spaces are overly crowded, and others are a bit more spread out, but overall nicely done. Facilities works with you to make sure you have what you need to be comfortable, from ergonomic consulting to automatic sit/stand desks. They provide lots of food and drinks in the kitchens.

    So, all in all, Sugar provides a good experience for the employee - from the personnel side.

    Cons

    Where Sugar really struggles, is with the ever-changing leadership layer -- to the focused direction of the company.

    The leadership level is like a revolving door. Now, there were some folks that left that was probably a good idea, and others that left - it was a huge loss. I know people move on and find new opportunities, but I feel many were driven out unnecessarily.

    The work-life balance is also a struggle as certain people have an expectation that you should be 'on-line' 20 hours a day. Now, it's always a personal choice to be on-line or not - but when you feel like you will be called-out or reprimanded, it makes it hard. It would have been nice to go on vacation, and not have to check my email (and respond) 4-5 times a day.

    The last area is lack of focus. The company has gotten better, but it's still needs to work on focusing on a direction and seeing it through. The constant change can get very tiring and results in frustration.

    Advice to ManagementAdvice

    1) Continue doing what you're doing in HR. It's working. The onboarding, the events, the individual attention.
    2) Focus on hiring the right leadership, learn from the past, and work hard to retain the good ones. They are hard to find.
    3) Promote people taking vacations and not having to work. That's why they call it a vacation. It's hard to recharge, when your never able to unplug. You will have a much more productive employee when they return!
    4) Everyone understands that things change. It's normal. But try to keep the constant change to a minimum.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 8 people found this helpful  

    Great Potential, Terrible Execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Cupertino, CA
    Former Employee - Sales in Cupertino, CA

    I worked at SugarCRM full-time (more than 3 years)

    Pros

    SugarCRM has a nice product which is getting more attention upmarket than ever before. Sugar employees (Sugas) are a passionate group and are capable of great results. If you thrive in an engineering run business, you will like it here.

    Cons

    Sales and Marketing Management turnover has been high over the past 4 years. As a result, the company has been in a state of constant change of strategy. (Enterprise focus vs. SME, Direct selling vs. Channel, etc.) The company has been "IPO bound" for years now, however without a solid track record of predictable revenue growth it will be difficult to see the return many in the company are hoping for.

    Advice to ManagementAdvice

    Focus on stabilizing leadership at the top and mid-level (not just e-staff). Recognize the true contributors to the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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