SugarCRM Reviews

Updated March 17, 2015
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3.4
89 Reviews
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SugarCRM CEO Larry M. Augustin
Larry M. Augustin
53 Ratings

Pros
  • Some smart great people to work with if you get below the egos of senior mgmt (in 6 reviews)

  • The executive management team has tremendous vision and the company is growing at an unprecedented rate (in 3 reviews)

Cons
  • Work/Life balance can get tilted at times (in 5 reviews)

  • Growing pains -- but that is to be expected with a company that is growing (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Life at Sugar IS Sweet!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SugarCRM full-time (less than a year)

    Pros

    Sugar stays true to their values and then some! Offers internal opportunities for growth as well as training and employee enrichment through Sugar U. Great benefits, compensation, and perks. The culture is open and inviting and everyone is made to feel important and needed. Sugar also offers philanthropic opportunities and gives back to multiple causes and organizations. #SpoiledSuga

    Cons

    None! I can't imagine working anywhere else.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 9 people found this helpful

    The idea is good, let's talk about execution ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SugarCRM full-time

    Pros

    International team, fairly open to let people grow. Offers an opportunity for engineers to meet real customers and make a difference.

    Some really good people, that are driven and motivated. Support team is awesome. Sales team seems to shape up after a series of changes in the leadership. Certain changes in Engineering are for the best. There are some real Product managers now for a change, unfortunately not enough of them yet.

    Cons

    Too many incompetent people or simple “not a good fit”, some of them are C-level.

    The new CPO lacks vision and generally doesn’t do much for the company. Although he makes an impression of a nice guy, he doesn’t have enough experience to run such a big org. After a year, he still doesn’t know the product, doesn't understand software development in general and thinks that having a drink with a person is a solution to all of the problems that might arise. He is not a good presenter, doesn’t know what he is talking about and gets flustered if anyone asks a question, that is not on the deck.

    The whole HR department is more concerned about baking cakes and walking dogs, than actual needs of the employees. If you have a problem, you can’t talk to them, since they’d turn it against you, rather than trying to find a solution.

    IT management doesn’t know what they are doing, so engineering had to move all development infrastructure to the cloud.
    Marketing is very aggressive and making some strange statements such as open-source is evil (and SugarCRM is actually open source). Too many VPs there, none of which actually performs real work.

    Very political environment - you can’t just do your job, you need to find a way how to do your job.

    Advice to ManagementAdvice

    Focus on having right people around and make them happy. They will bring your company to success.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful

    Confused Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SugarCRM full-time (more than a year)

    Pros

    Lots of perks for employees as far as snacks, food etc.

    Cons

    Immature management. Too top heavy to be a "start-up." They are hardly new and do not operate like a start up. They function like a big fat cash cow.

    Advice to ManagementAdvice

    Your corporate structure is inverse. Too many managers, executives etc. i.e. CFO, CMO, CPO, CTO. Then there are VPs, directors, managers. It is embarrassing.

    Negative Outlook
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  5. 3 people found this helpful

    SugarCRM Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SugarCRM

    Pros

    Love the culture and upper management. They really make you feel important and needed for success!

    Cons

    Honestly cannot think of any cons. My job rocks!

    Recommends
    Positive Outlook
  6. 5 people found this helpful

    Constantly changing direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SugarCRM full-time

    Pros

    It's a job, I get a paycheck, and my commute isn't horrible. Benefits are decent for a company this size.

    Cons

    Too much upper management and not enough people executing. Direction changes just often enough to be completely disruptive. Mistrust between different teams and within teams breeds more mistrust. Bad behavior seems to be rewarded (by promotion) rather than stopped and punished making for a difficult environment.

    Advice to ManagementAdvice

    Get rid of people who can't do their jobs. Fire the disrupters and reward those working really hard and trying to do the right thing. Get rid of some of the management layers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 10 people found this helpful

    Sugar-free and loving it. Hot Market, Tough Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SugarCRM

    Pros

    Great market opportunity/growing segment-CRM is hot
    Cool product with some key differentiators
    Fair compensation/Bonus program
    Employee-centric culture with perks
    Overall benefits package is solid

    Cons

    Acts like a start-up after 10 years and doesn't seem to know what it wants to be when it grows up
    There appear to be only 3 people in the entire company allowed to make all the decisions
    Highly consensus-driven and a lot of process.Company often struggles to get out of its own way. Exhausting!
    Too much posturing and talking to each other and not enough execution to affect necessary change
    Sales is a revolving door and lazy. No true leadership or firepower in more than a year+
    Marketing team does not have the right level or skillset to move the needle. Anyone strong who can bring true change and depth does not want to stay long
    Unhealthy culture overall that does not empower its leaders.
    Under-developed recruiting resources that can acquire top talent and build strong teams
    Old regime rules; new blood and talent will quickly become frustrated with company set in its old ways
    Time = dog years

    Advice to ManagementAdvice

    Fight to keep your strong & committed employees who prove themselves; ensure they know they are valued (most are not)
    When you seek and hire top talent, stand back and let them do their job!
    Embrace change and new ideas. It's ok if you have never done something before. That's probably the right thing to do.
    Less workshops, powerpoints/preparing for offsites; more time for execution and putting CRM in every business' hands
    Talk more to the customer and less to each other

    Doesn't Recommend
    No opinion of CEO
  8. 4 people found this helpful

    Good company, great potential, few warnings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SugarCRM

    Pros

    The company culture is great, with the exception of the Marketing team. The company is doing very well and there's a general good buzz around the office.
    - HR and the Social Sugas constantly put on events for the employees such as the anniversary party, spirit week, holiday party, bake sales...
    - Employees are encouraged to participate in volunteer work and are allowed to do it during work hours.
    - Weekly free lunches on Wednesdays.
    - Gifts (tablets, bike).
    - Educational opportunities for personal growth

    Cons

    Constant change of management. CTO and CEO are pretty much the only top level execs at the company more than a year and a half. Lots of management changes means constantly changing "worker bees", goals and priorities. It's hard to stay focused with so many changes.

    Marketing team is a mess. The "leadership" team aren't leaders, they are basic managers. Titles are inflated and "leadership team" is inexperienced and micro managers. Teammates aren't encouraged to be creative, ask questions or think on your own.

    Advice to ManagementAdvice

    Figure out a way to keep executives in their roles for more than a year and a half which could be making sure you bring in true Sugas who exemplify Sugar's core values. Bring in qualified executives who have experience in what they are hired for.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 8 people found this helpful

    Sales = Revolving door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at SugarCRM full-time

    Pros

    Sugar CRM spends lots of money modeling after the new-age companies...free food, more T-shirts than I can wash in a week, tablets, even a mountain bike. Nice people to work with.

    Cons

    There is a high percentage of employees who have been there less than two years because people get laid off a lot. Or they choose to leave before they do. Management chooses to blame their employees rather than the product or their own managerial decisions. Managers don't last long either.
    Sales people beware, they will attract you with grandeur of going public, but they've been using that line for a long time and they are no closer to that goal than they were five years ago, except now they owe a lot of people a lot of money when they don't. The successful territories are already taken and aren't likely to be freed up or changed. So, if you like cold calling random parts of the country for zero results, this is the place.
    I would consider this company a good stop-gap job while you're looking for one you actually like and pays.

    Doesn't Recommend
    Negative Outlook
  10. 8 people found this helpful

    Corporate Hullabaloo and Process overtakes getting the job done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at SugarCRM full-time (more than 5 years)

    Pros

    The people are wonderful. The pay was good. The company started off swimmingly, but in the long run went downhill fast. The work-life balance was fine.

    Cons

    Leadership was flakey and directionless and at the same time going in the wrong direction. The culture changed from getting work done to following process and becoming more corporate. Non-HQ Employees are left in the dark constantly. While there was plenty of communication in the forms of meetings overall the output was meaningless and not helpful.

    Advice to ManagementAdvice

    Your processes get in the way of getting work done. Get back to your roots of innovation and fast paced work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 7 people found this helpful

    Great in some areas, not so great in others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in San Jose, CA
    Former Employee - Senior Software Engineer in San Jose, CA

    I worked at SugarCRM full-time (more than a year)

    Pros

    Competitive wages and benefits, lots of swag and company outings, good natured people.

    Cons

    "Painted on smile" is what first comes to mind. Although the money is good, the work is a grind. Communication with Engineering/PM/QA can be a challenge. Product Management staffing was a revolving door, and rarely had a solid view on their requirements. This looks bad on Engineering when problems arise, and this creates negative inner sentiment amongst the teams. A lot of blame throwing and complaining was happening. Upper management was also a revolving door, all the moving around and leaving is unsettling to the troops.

    Advice to ManagementAdvice

    Communication with Product Management needs to be better. Too many decision changes lead to bad reflection and sheer anger amongst engineers. Get a better on-boarding protocol for engineers. Good documentation is simply non-existent. Spending months on bug fixing is a terrible way to on-board. No only do you not learn things clearly, you end up with non-optimal bug fixes that may never see a merge. There are literally hundreds of bug fixes from over 2 years prior sitting in that system, what a complete waste of resources. You would be better off pairing new hires with a senior engineer for a month. They would onboard 5x faster, have much better knowledge, and not waste time creating useless bug fixes.

    Recommends
    Positive Outlook
    Approves of CEO

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