Glassdoor is your free inside look at Sun Life reviews and ratings — including employee satisfaction and approval rating for Sun Life CEO Dean Connor. All 174 reviews posted anonymously by Sun Life employees.
Sun Life Reviews
100% of the CEO
Dean Connor
“It was a great and fun experience.” /Reviews/Employee-Review-Sun-Life-RVW2516646.htm
Former CCR
Pros – Friendly environment and Career opportunities
Cons – Management gives the impression that it does not always provide support to new ideas.
2013-03-31 08:02 PDT
Helpful Review?
Yes |
No
Problem with this review?
“very good” /Reviews/Employee-Review-Sun-Life-RVW2506594.htm
Current Senior Process Associate in Gurgaon, Haryana (India)
Sun Life2013-03-27 15:54 PDT
Helpful Review?
Yes |
No
Problem with this review?
“Customer Service agent, then management” /Reviews/Employee-Review-Sun-Life-RVW2496711.htm
Former Employee
Pros – Great company culture, at least at the site I was at. If the employee works hard, the company supports them.
Cons – Head office is in Boston, which has a subtle, but significant culture difference than the local service centre. Adapt to work with us, remember to include front line staff in thinking process.
Advice to Senior Management – Work to reduce upper management and trust your front-line staff more. You ask for feedback, but don't always make it safe to give it.
2013-03-24 18:39 PDT
Helpful Review?
Yes |
No
Problem with this review?
“A true corporate environment. Lack of growth” /Reviews/Employee-Review-Sun-Life-RVW2485472.htm
Former Communications and Marketing in Toronto, ON (Canada)
Pros – Typical corporate environment. 9 - 5 hours. Good communication between offices in different locations. Room to move up (slowly but surely)
Cons – Lack of communication between senior management and employees. No shared vision. Lack of employee motivation and recognition.
2013-03-21 00:25 PDT
Helpful Review?
Yes |
No
Problem with this review?
“Company Culture” /Reviews/Employee-Review-Sun-Life-RVW2465668.htm
Former Estate and Financial Planning Specialist in Calgary, AB (Canada)
Pros – Room to grow. Management encourages growth within the company
Cons – Not cons at this time
Advice to Senior Management – Keep doing what you are doing
2013-03-15 07:55 PDT
Helpful Review?
Yes |
No
Problem with this review?
“Decent company” /Reviews/Employee-Review-Sun-Life-RVW2330285.htm
Current Security in Toronto, ON (Canada)
Pros – Stable company with decent pay with stock program
Cons – Highly tiered and very segregated groups. Generally behind the times in terms of technology.
Benefits are not great
2013-01-31 13:51 PST
Helpful Review?
Yes |
No
Problem with this review?
“Good place to gain experience” /Reviews/Employee-Review-Sun-Life-RVW2392492.htm
Current Summer
Pros – Great opportunity for a summer student to get an inside perspective of life as an analyst or an intern at a financial services organization
Cons – Opportunities for advancement are very rare and when the opportunity does arrive, management does not support your interest. High employee turnover.
2013-02-21 20:16 PST
Helpful Review?
Yes |
No
Problem with this review?
“Sun Life doesn't care about their customers or their employees.” /Reviews/Employee-Review-Sun-Life-RVW2366397.htm
Former Customer Service Coordinator in Lethbridge, AB (Canada)
Pros – Monday to Friday 8 hours a day
No weekends or evenings
Cons – Sun Life has 4 metrics for performance for customer service, but the management of the contact center focus on only one and it's speak to the company's true focus:
Average call handle time - The expected handle time is 6 - 7 minutes. Each call, on average, includes a 30 seconds intro, 1:30 of hold time, 30 second closing and 1:30 of after call work (which is also included in the average call handling time). The management say it is to ensure that we don't waste the customers time, but you are left with 2 - 3 minutes to handle some pretty emotionally and financially sensitive questions affecting the callers daily life.
This metrics alone suggests that they are more concerned with getting customers off the phone quickly than actually helping them. Until they actually realize that it is easier to retain an existing customer than get a new one Sun Life is in trouble.
Advice to Senior Management – Let your employees help and retain the customers you are so spending so much money to get. If you did this you would have people banging down your door to sign up with you. By focusing on making it easy for customer to do business with you not renewing wouldn't be an option.
2013-02-13 10:08 PST
Helpful Review?
Yes |
No
Problem with this review?
“Good company to work for, but there are some issues...” /Reviews/Employee-Review-Sun-Life-RVW2351638.htm
Current Employee
Pros – Great group of people to work with, work/life balance is always a plus
Cons – Opportunities for advancement are very rare and when the opportunity does arrive, management does not support your interest. High employee turnover. Morale in the office is ok but could be better. Salaries are ok.
2013-02-07 21:44 PST
Helpful Review?
Yes |
No
Problem with this review?
“Financial Advisor” /Reviews/Employee-Review-Sun-Life-RVW2347130.htm
Former Employee
Pros – Independent, flexible hours, networking opportunities.
If you are into selling and marketing with interest in finance, than this job is probably suitable for you.
Cons – Could be frustrating, need to build your own customer base, commission based salary.
You don't have an stable salary, some months you can make more and at other times you may found yourself without compensation.
Advice to Senior Management – Explain a bit more the prospect of success in this field.
Also, more training from management is well needed including brainstorming of work duties.
2013-02-06 13:57 PST
Helpful Review?
Yes |
No
Problem with this review?
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