Sun Life

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Sun Life Reviews

Updated August 20, 2014
Updated August 20, 2014
285 Reviews

3.3
285 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sun Life CEO Dean Connor
Dean Connor
51 Ratings

Review Highlights

Pros
  • The work environment is fast-paced, accommodating, and comfortable (in 18 reviews)

  • Good benefits, nice clean offices (in 18 reviews)


Cons
  • Very strong politics especially when you start dealing with senior management (in 13 reviews)

  • once you hit mid career, opportunities for advancement evaporate (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distribution  in  Wellesley, MA
    Current Employee - Distribution in Wellesley, MA

    Pros

    Enthusiastic employees willing to do what it takes to get the job done. Nice benefits, and work hour flexibility. Up to date with technology - like iPads and iPhones.

    Cons

    Systems are antiquated. Makes getting the job done difficult and time intensive. Legacy systems don't talk to each other and the result is that the customer suffers

    Advice to ManagementAdvice

    Invest in updating the systems. Look into six sigma process improvement to move the dial effectively.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Was a great place to work until the life insurance division went down the tubes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Wellesley, MA
    Former Employee - Anonymous Employee in Wellesley, MA

    Pros

    Excellent benefits, competitive pay, is accessible via public transportation, and offered (the past tense being emphasized) opportunities to grow and build a career. The people with whom I worked were some of the most hardworking, friendly, and cooperative co-workers that I've ever met. Overall the environment used to be positive and geared toward productivity.

    Cons

    Due to a constant shifting of upper level management over the past four years and those individuals' business decisions, the overall mood of the company changed from "we're a team" to "it's every man for himself." Another frustrating thing is that, for many positions, once you're employed there is a freeze in terms of moving to other jobs or department, sometimes lasting two years. The regulation is understandable, but stifling all the same.

    Advice to ManagementAdvice

    Attempt to recruit some new blood in hopes of rebuilding some of the positivity from the past, because many of the employees are still jaded and unhappy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Worst place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Short Term Disabilities Claims Associate  in  Portsmouth, NH
    Former Employee - Short Term Disabilities Claims Associate in Portsmouth, NH

    Pros

    There are no pros to working there.

    Cons

    Work Load is too much for the claims examiners. Management consistantly makes employees feel worthless. If you do not complete the work they want or if you ask for help. Management will find a reason to write you up. Management leaves on time while the employees are forced to stay and complete claims.

    Advice to ManagementAdvice

    Your STD department has such high turnover because the supervisors are incompetent slave drivers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Good for entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuary  in  Wellesley, MA
    Current Employee - Actuary in Wellesley, MA

    Pros

    Friendly to international students, a good place to start.

    Cons

    Employees do not focus enough on work, playing around during work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    It is what it is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Coordinator  in  Seattle, WA
    Former Employee - Sales Coordinator in Seattle, WA

    Pros

    The company is stable and strong; you don't have to worry about it going away any time soon. Benefits are good for employees.

    Cons

    The company valued appearance over reality; they'd rather you "look busy" than be efficient. Pay is under average for the industry for the support staff. Workloads are not managed well, with some people being over-busy and others having too much time (and then being forced to find pointless make-work to fill in the time).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Sun Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Consultant  in  Irvine, CA
    Former Employee - Customer Service Consultant in Irvine, CA

    Pros

    Great corporate communication. Terrific benefits. Excellent at seeking employee engagement. Nice rewards and employee recognition programs. Great perks; i.e., gym membership assistance, Charitable matching grant program, tuition assistance, EAP and rewards for participation in wellness programs. Love the Global Learning Center course availability.

    Cons

    Usual challenge of working for huge corporation. US operations in Eastern Time Zone and my business unit was in Pacific Time Zone. Bonus structure has complicated formula. Not as easy to grow in career as I'd like. Frequent restructuring of sales and distribution units.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great work environment despite a terrible manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Wellesley, MA
    Current Employee - Anonymous Employee in Wellesley, MA

    Pros

    Good work-life balance and casual culture

    Cons

    Personally unhappy with manager, no complaints otherwise

    Recommends
    No opinion of CEO
  9. 2 people found this helpful  

    Sun Life US - If you're looking for a positive culture or you're seeking challenging and rewarding work - look elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Wellesley, MA
    Current Employee - Anonymous in Wellesley, MA

    Pros

    The benefits and vacation structure are great, and for most of the business areas there is a great work-life balance available for the majority of employees.

    Compensation is generally in-line with the industry, but varies highly depending on your manager and business unit.

    The majority of peers and co-workers are very friendly and there's a good sense of team.

    Cons

    The company's larger corporate organization in Canada is extremely stable and consistent. However, the US organization has seen a great deal of uncertainty, strategic direction shifts, and reductions in business lines over the past several years. Future direction and stability in the US is extremely uncertain, and clear communication from senior management is non-existent.

    The US organization thrives on form over substance, and opportunities do not exist for hard-working, honest, and talented employees. The most talented team members are singled-out and minimized by managers that do not understand the subject matter or responsibilities of the teams they are managing. Who you know is definitely more important than what you know. Hence all the other reviews here describing that the most talented people leave. (this is absolutely accurate)

    If you're looking for punching the clock and low demands on your time and skills, this might be a great fit. But if you're looking for challenging and rewarding work, Sun Life might not be the place for you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Not a bad job to get your feet wet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Revision Specialist  in  Windsor, CT
    Current Employee - Revision Specialist in Windsor, CT

    Pros

    Flexibility and work environment are extremely positive. Entry level salaries are decent.

    Cons

    Extremely hard to grow in the company. Better to get in and get experience and then move on.

    Advice to ManagementAdvice

    Find ways to encourage good employees to stay or you're going to lose the talent.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Politics of a regime change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Ability to work from home. Work-life balance is excellent. Substantial vacation time. Good exit packages when layoffs occur. If you're complacent you can stay here for a long time.

    Cons

    Yearly layoffs and they often occur around the holidays. They've been eliminating older employees for years now. If you're over 50 you're on the chopping block.

    Office culture in Canada is night and day compared to US. Folks in CA like their job and they're proud of the company. People in the US show up for a pay check and often wonder if they're part of the next round of layoffs.

    Office politics is brutal. Lots of large personalities here with no room for growth making pretend that this is corporate America. Several managers/Dir/AVP's are brutal to work for. Clearly they are "lifers" and not happy about it and feel the need to treat employees very poorly.

    Regime changes, SLF loves to bring in flunkies from other organizations such as Bank of Montreal or Lincoln Financial. They should try to minimize the potential impact and only bring on one employee from another firm, not the entire "click."

    Advice to ManagementAdvice

    Start running the company as one, not separate entities.

    Don't ever buy a stadium and then lay off 3500 employees the next day.

    Stop laying off US employees annually. Stop layoffs at Christmas.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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