Sun Life Reviews

Updated October 20, 2014
Updated October 20, 2014
300 Reviews
3.3
300 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sun Life CEO Dean Connor
Dean Connor
60 Ratings

Review Highlights

Pros
  • Variety of experience; good benefits (in 22 reviews)

  • Flexibility and work environment are extremely positive (in 19 reviews)


Cons
  • Very strong politics especially when you start dealing with senior management (in 13 reviews)

  • once you hit mid career, opportunities for advancement evaporate (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sun Life

    Pros

    Very cohesive and nurturing environment.

    Cons

    Has not been stabe for a while.

  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LTD Analyst in Wellesley Hills, MA
    Current Employee - LTD Analyst in Wellesley Hills, MA

    I have been working at Sun Life full-time (more than an year)

    Pros

    Great people, opportunities for growth.

    Cons

    High work volume for the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Positive, collaborative culture, but struggling to be successful in this industry following the recession.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wellesley, MA
    Current Employee - Anonymous Employee in Wellesley, MA

    I have been working at Sun Life full-time (more than 8 years)

    Pros

    Generally friendly culture with good benefits and positive work/life balance. Respectful and professional work environment. Overall training for new hires is good.

    Cons

    Financial services companies have struggled since the recession, and Sun Life is no different. Last few years have had reorganizations and expense cuts like other insurance companies.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    A good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distribution in Wellesley, MA
    Current Employee - Distribution in Wellesley, MA

    I have been working at Sun Life full-time (more than 10 years)

    Pros

    Enthusiastic employees willing to do what it takes to get the job done. Nice benefits, and work hour flexibility. Up to date with technology - like iPads and iPhones.

    Cons

    Systems are antiquated. Makes getting the job done difficult and time intensive. Legacy systems don't talk to each other and the result is that the customer suffers

    Advice to ManagementAdvice

    Invest in updating the systems. Look into six sigma process improvement to move the dial effectively.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Was a great place to work until the life insurance division went down the tubes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wellesley, MA
    Former Employee - Anonymous Employee in Wellesley, MA

    I worked at Sun Life full-time (more than 5 years)

    Pros

    Excellent benefits, competitive pay, is accessible via public transportation, and offered (the past tense being emphasized) opportunities to grow and build a career. The people with whom I worked were some of the most hardworking, friendly, and cooperative co-workers that I've ever met. Overall the environment used to be positive and geared toward productivity.

    Cons

    Due to a constant shifting of upper level management over the past four years and those individuals' business decisions, the overall mood of the company changed from "we're a team" to "it's every man for himself." Another frustrating thing is that, for many positions, once you're employed there is a freeze in terms of moving to other jobs or department, sometimes lasting two years. The regulation is understandable, but stifling all the same.

    Advice to ManagementAdvice

    Attempt to recruit some new blood in hopes of rebuilding some of the positivity from the past, because many of the employees are still jaded and unhappy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good for entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuary in Wellesley, MA
    Current Employee - Actuary in Wellesley, MA

    I have been working at Sun Life as an intern (less than an year)

    Pros

    Friendly to international students, a good place to start.

    Cons

    Employees do not focus enough on work, playing around during work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It is what it is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Coordinator in Seattle, WA
    Former Employee - Sales Coordinator in Seattle, WA

    I worked at Sun Life full-time (more than an year)

    Pros

    The company is stable and strong; you don't have to worry about it going away any time soon. Benefits are good for employees.

    Cons

    The company valued appearance over reality; they'd rather you "look busy" than be efficient. Pay is under average for the industry for the support staff. Workloads are not managed well, with some people being over-busy and others having too much time (and then being forced to find pointless make-work to fill in the time).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Sun Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Consultant in Irvine, CA
    Former Employee - Customer Service Consultant in Irvine, CA

    I worked at Sun Life full-time

    Pros

    Great corporate communication. Terrific benefits. Excellent at seeking employee engagement. Nice rewards and employee recognition programs. Great perks; i.e., gym membership assistance, Charitable matching grant program, tuition assistance, EAP and rewards for participation in wellness programs. Love the Global Learning Center course availability.

    Cons

    Usual challenge of working for huge corporation. US operations in Eastern Time Zone and my business unit was in Pacific Time Zone. Bonus structure has complicated formula. Not as easy to grow in career as I'd like. Frequent restructuring of sales and distribution units.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Worst place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Short Term Disabilities Claims Associate in Portsmouth, NH
    Former Employee - Short Term Disabilities Claims Associate in Portsmouth, NH

    I worked at Sun Life full-time (more than an year)

    Pros

    There are no pros to working there.

    Cons

    Work Load is too much for the claims examiners. Management consistantly makes employees feel worthless. If you do not complete the work they want or if you ask for help. Management will find a reason to write you up. Management leaves on time while the employees are forced to stay and complete claims.

    Advice to ManagementAdvice

    Your STD department has such high turnover because the supervisors are incompetent slave drivers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great work environment despite a terrible manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wellesley, MA
    Current Employee - Anonymous Employee in Wellesley, MA

    I have been working at Sun Life full-time (more than an year)

    Pros

    Good work-life balance and casual culture

    Cons

    Personally unhappy with manager, no complaints otherwise

    Recommends
    No opinion of CEO

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