Sun Life

  www.sunlife.com
  www.sunlife.com

Sun Life Reviews

Updated December 18, 2014
Updated December 18, 2014
316 Reviews
3.3
316 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sun Life CEO Dean Connor
Dean Connor
64 Ratings

Review Highlights

Pros
  • Variety of experience; good benefits (in 22 reviews)

  • Flexibility and work environment are extremely positive (in 19 reviews)


Cons
  • Very strong politics especially when you start dealing with senior management (in 13 reviews)

  • Not many opportunities for advancement, Salary increases very minimal, too many senior managers (in 6 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Poor morale and uncertainty of the future plague workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wellesley, MA
    Former Employee - Anonymous Employee in Wellesley, MA

    I worked at Sun Life full-time (more than 5 years)

    Pros

    Flexible work/life balance where people felt comfortable leaving early or coming in late if they needed to attend to personal business. Free parking and self-contained campus.

    Cons

    Awful morale. They tend to keep people around who are terrible employees because they are afraid of getting rid of them. In all my years, I have never seen an environment where people could basically get away with anything and not have consequences. Everyone walks around expecting the place to be closed at any time. Horrible brand recognition where "no one still knows your name." No opportunity at all for advancement.

    Advice to ManagementAdvice

    Corporate structure and environment in Canada is completely different from US. Need to work on US workplace and morale, if you want to continue operating in the US.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    A horribly racist experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)

    I worked at Sun Life full-time (more than an year)

    Pros

    Very difficult to see pros when at every turn you are hounded and put down by lazy underachieved people who happen to be the right color of skin. I guess if you and your significant other want to get pregnant and have a football team, you will fit right in with this crowd.....30 mins spent talking about people's stupid families on conference calls!!!

    Cons

    Low pay - left the company, moved out west and made my former yearly salary in 4.5 months!

    "Managers" who turn the company into their personal piggy bank and allow favorite employees to be paid for overtime they clearly have not worked. Wink wink nudge nudge and all under the table. (Apparently what happens in the basement of the King building doesn't need to live up the code of business conduct)

    Overtly racist environment - may as well be burning crosses at the desks of minorities because of all the bullying is tantamount to that.

    No respect for the code of business conduct.

    Favoritism, not ideas run the company.

    Too many people with far too little education allowed in- this is not a professional environment. Then again, you cannot hold on to real professionals with what they pay people!

    Advice to ManagementAdvice

    You shouldn't bother writing a code of business conduct if you management doesn't live up to it. When someone reports an act of theft from the business and director level leadership supports management/tl to bully into silence the person who took the code of conduct seriously, it makes me wonder what else is wrong in this company. I will never buy your products or let you make money off me. I tell all my family and friends - IF ONLY WHITE PEOPLE ARE ALLOWED TO GET AHEAD, ONLY SELL YOUR PRODUCTS TO WHITE PEOPLE!!!!!

    Doesn't Recommend
    No opinion of CEO
  3. 3 people found this helpful  

    It'll eat your soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sun Life full-time (more than an year)

    Pros

    It offers a competitive salary. Working Monday to Friday, no later than 8 pm. And fun coworkers which can make it a good time between calls.

    Cons

    Sun life has unrealistic expectations of what should occur during a call and how long it should take.

    One of their primary focuses is average call handle time. They expect the average call to take 5 minutes. During these 5 minutes, you must properly authenticate the caller, resolve the reason of their call and any future questions so you have a first call resolution, then find a way to shoe horn in a sale. Coverage for massage? How about a financial review.

    The internal quality review seems to change what they view on a weekly basis, making it difficult to receive the expected 100%.

    You are strongly graded on external quality reviews and forced to explain how the call could have been improved even if your manager admits there was nothing you could have done and the caller was upset by a previous call. However you still should have magically improved their previous experience

    Overtime is frequently requested and often added to your schedule without your consent. When speaking to managers, they will inform you that it is mandatory however when speaking to HR they will tell you it's not. No matter who you speak to, it will be added at a moment's notice and required to be worked. Even changing your schedule when you aren't there to view the update.

    The call centre has an extremely high turnover. Someone may move into the desk next to you and be gone the next month, due to quitting or being let go.

    The management staff does not promote any sort of confidence. They are promoted based on friendships and statistics, not for their managerial abilities. Often they will be unable to assist you with any issues relating to your job. However, they will not hesitate to reprimand you or threaten you with a performance improvement plan, should you have any concerns. Management is cold, distant and unapproachable. Their lack of experience and poor job fit makes it an unbearable place to work.

    Advice to ManagementAdvice

    Using the backs of employees as your foundation to the steps ascending to the top do the business world only leads to broken backs and demoralized staff. Treat your employees with respect and promote those who will do well in their jobs but not those who have done well in the past. Focus on keeping your employees happy, and not just profitable, your customers can tell when a disheartened employee is handling their situation.

    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    The company is going down. Do no work for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Actuarial Analyst in Wellesley, MA
    Former Employee - Assistant Actuarial Analyst in Wellesley, MA

    I worked at Sun Life full-time (less than an year)

    Pros

    Good location, has complementary parking.

    Cons

    Terrible management. Lots of micro-managers. They don't have a fair/effective performance evaluation system. A lot of office politics going on and there's no good working ethic. The company sold out most of its major business and outsourced lots of functional areas. Therefore, it has frequent lay-offs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    You better be a robot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sun Life

    Pros

    Decent pay,
    Good hours
    No weekend or overnight shifts.

    Cons

    Unreasonable expectations
    No room for growth.
    High competition

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Great place if you like factory work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)

    I worked at Sun Life full-time (more than 8 years)

    Pros

    Nice cubicle, temperature controlled environment, near bus lines, easy to get to.

    Cons

    The bigger the company got the more impersonal it got. It became all about the numbers, work harder with less time, and less acknowledgement for your efforts. The harder you worked the more they expected. Social committees and events became less and less. Interactions between co-workers was discouraged. Advancement opportunities were based on friendships rather than capability, or skills.

    Advice to ManagementAdvice

    None...they wont listen anyway.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    You are better off working elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Sun Life full-time

    Pros

    Good brand awareness as the company advertises a lot on TV.

    Cons

    Compensation to advisors is very poor and decreases each year so that in 5 years time, the advisor gets paid less than half the commission he would make outside. In addition, unlike the industry norm where there is a partial charge-back to the advisor if the policy lapses in the first 2 years, here there is a lifetime chargeback on the Growth Commission, which is one of the main components of commission.

    Advice to ManagementAdvice

    To retain good advisors, you need to increase their compensation, even if it means scrapping the Commissions on Release.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Over promised, under delivered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Sales Representative
    Current Employee - Group Sales Representative

    I have been working at Sun Life full-time (more than an year)

    Pros

    Reorganizing for the better, but unrealistic about damage past 5 years of poor service and uncompetitive pricing has done in certain markets

    Cons

    Internally a mess. Can't deliver strong service or competitive pricing.

    Advice to ManagementAdvice

    Give local regions and office some autonomy in local markets. Current comp/incentive plan has take aways that reps have no control due to uncompetitive pricing and no point of sale flexibility.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Incompetence, inefficient management, in a Mad Men-like environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wellesley, MA
    Former Employee - Anonymous Employee in Wellesley, MA

    I worked at Sun Life as a contractor

    Pros

    Honestly, I can't think of any reason I'd ever suggest an intelligent person to go work there.

    Cons

    I was at Sun Life on a short contract, and was very disappointed with my experience. I was worked to the bone, never allowed my legal breaks and was questioned when I left to take even a half-hour lunch. My experience and expertise was constantly questioned, and I felt like asking why they even hired me.

    Advice to ManagementAdvice

    Advice to Canada: come to the US. Evaluate your management - from AVP's to general managers. You will find major problems. Moral is very low; something needs to be done.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Financial Advisor Sun Life Financial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sun Life

    Pros

    Unlimited potential, nothing else was good

    Cons

    It is a scam, they find every way to suck the money they give you right back

    Doesn't Recommend

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