Sun Life Reviews

Updated August 30, 2015
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385 Employee Reviews

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  1. Helpful (5)

    Sun Life US - If you're looking for a positive culture or you're seeking challenging and rewarding work - look elsewhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Wellesley, MA
    Current Employee - Anonymous in Wellesley, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sun Life full-time (More than 5 years)

    Pros

    The benefits and vacation structure are great, and for most of the business areas there is a great work-life balance available for the majority of employees. Compensation is generally in-line with the industry, but varies highly depending on your manager and business unit. The majority of peers and co-workers are very friendly and there's a good sense of team.

    Cons

    The company's larger corporate organization in Canada is extremely stable and consistent. However, the US organization has seen a great deal of uncertainty, strategic direction shifts, and reductions in business lines over the past several years. Future direction and stability in the US is extremely uncertain, and clear communication from senior management is non-existent. The US organization thrives on form over substance, and opportunities do not exist for hard-working, honest, and talented employees. The most talented team members are singled-out and minimized by managers that do not understand the subject matter or responsibilities of the teams they are managing. Who you know is definitely more important than what you know. Hence all the other reviews here describing that the most talented people leave. (this is absolutely accurate) If you're looking for punching the clock and low demands on your time and skills, this might be a great fit. But if you're looking for challenging and rewarding work, Sun Life might not be the place for you.


  2. Helpful (2)

    Worst place to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Short Term Disabilities Claims Associate in Portsmouth, NH
    Former Employee - Short Term Disabilities Claims Associate in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    There are no pros to working there.

    Cons

    Work Load is too much for the claims examiners. Management consistantly makes employees feel worthless. If you do not complete the work they want or if you ask for help. Management will find a reason to write you up. Management leaves on time while the employees are forced to stay and complete claims.

    Advice to Management

    Your STD department has such high turnover because the supervisors are incompetent slave drivers


  3. Boring. Crappy company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RLDP
    Current Employee - RLDP
    Approves of CEO

    I have been working at Sun Life full-time (More than a year)

    Pros

    -good work life balance -people are generally really nice

    Cons

    -slow moving -not for ambitious people -where dreams go to die


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  5. Helpful (2)

    Worst Company I've Ever Worked for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Sun Life full-time (More than a year)

    Pros

    very generous vacation time policy

    Cons

    unethical, don't care about their people or customers, make big changes without thinking of future impacts


  6. Helpful (2)

    Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is nothing good about this place

    Cons

    Work environment, hours, racist, worst work ethic ever

    Advice to Management

    Change everything about this company, it's a disgrace.


  7. Operation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Famous name, big corporate in vn

    Cons

    salary sucks, they only hire COCC


  8. Helpful (5)

    Politicians Only Need Apply

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Management Consultant in Toronto, ON (Canada)
    Current Employee - Project Management Consultant in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefit package is competitive in terms of perscription/dental care and life insurance

    Cons

    Senior mgmt works in a clique against the employees, lip service is given to improve employee morale, which is extremely low, programs are initiated with great fanfare but never followed through on Decisions are made arbitrarily with little if any input sought from managers or staff Learning opportunities are granted based on political choices rather than accomplishments Extremely political organization, if you cannot play that game or do not want to play that game, this is not the place for you You will have no support from your own management if you take a stance against another department or issue. Unless it betters the managers career, expect yourself to be on a limb by yourself.

    Advice to Management

    Clean-up your act. Do what you say you are going to do and follow through. Break the cliques and really start trying to work with your employees and staff rather than covering your own asses.


  9. Helpful (5)

    They want thoughtless clones, not thinking individuals

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Waterloo, ON (Canada)
    Current Employee - Customer Service Representative in Waterloo, ON (Canada)
    Doesn't Recommend
    Approves of CEO

    Pros

    They have an excellent pension plan and good health benefits, which really they ought to being an insurance company. They are very friendly to start with.

    Cons

    The training is awful. You never get taught about the actual insurance products so everything you do regarding them, is left completely grey.The actual trainers are often clueless about what they are teaching and personal opinions rather than business ones are the main force behind evaluation. This is such a political organization and if you don't connect with the right clique you'll be on the outside forever. Any creative thinking or questioning of company policies is punished. Pointing out a superior's mistake or even just asking "why?" will get you scalped. The company is practically 90% women so the bitchiness and back stabbing is abundant. (Please note that this is not a sexist comment as I am female). The corporation itself feels very 1984, for you have to fill out a DSC sheet everyday, showing what you worked on and how long it took you to complete each task. If you don't account for 90% the razor blades fall. Please note that running to the printer, mail room or washroom, and even time spent speaking with your manager or colleagues does not count as work time and must be made up.

    Advice to Management

    Training should be done by the people who know the role, not by specialized trainers who get a general idea but have no clue of the actual practice. Just having a resource person in the room is not enough.


  10. Helpful (8)

    dont work here

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in Toronto, ON (Canada)
    Current Employee - Advisor in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    you make your own hours

    Cons

    you are a telemarketer limited oppertunities from head office for prospecting you are a number don't care about you. just about turn over. no support financialy

    Advice to Management

    get a job


  11. Though disappointing thus far, I am optomistic.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Doesn't Recommend

    Pros

    Good pay/benefit Flexibility, Looks good on resumes bonuses were excellent, as were the opportunities for talented and motivated people to advance in their careers.

    Cons

    Always downsizing Forced performance ratings Promotions not always based on performance Sr leadership often makes poor/bad decisions-poor employee retention/recruiting practice

    Advice to Management

    Focus more on growth than downsizing to profitability Make effort to recognize performance within the ranks Base promotions on performance Make Sr leadership accountable for their decisions



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