Sun Life Reviews

Updated March 25, 2015
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  1. 4 people found this helpful

    Politicians Only Need Apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Management Consultant in Toronto, ON (Canada)
    Current Employee - Project Management Consultant in Toronto, ON (Canada)

    I have been working at Sun Life

    Pros

    The benefit package is competitive in terms of perscription/dental care and life insurance

    Cons

    Senior mgmt works in a clique against the employees, lip service is given to improve employee morale, which is extremely low, programs are initiated with great fanfare but never followed through on
    Decisions are made arbitrarily with little if any input sought from managers or staff
    Learning opportunities are granted based on political choices rather than accomplishments
    Extremely political organization, if you cannot play that game or do not want to play that game, this is not the place for you
    You will have no support from your own management if you take a stance against another department or issue. Unless it betters the managers career, expect yourself to be on a limb by yourself.

    Advice to ManagementAdvice

    Clean-up your act. Do what you say you are going to do and follow through. Break the cliques and really start trying to work with your employees and staff rather than covering your own asses.

    Doesn't Recommend
    Disapproves of CEO
  2. decent place to work but too much stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Montreal, QC (Canada)
    Current Employee - Customer Services Representative in Montreal, QC (Canada)

    I have been working at Sun Life full-time (more than 3 years)

    Pros

    decent salary, competitive with the market
    decent benefits
    gym membership

    Cons

    hard to move up
    stressful environment

    Advice to ManagementAdvice

    Treat employees like humans and not robots

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful

    Stagnant Office Culture and Strong Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Coordinator in Lethbridge, AB (Canada)
    Former Employee - Customer Coordinator in Lethbridge, AB (Canada)

    I worked at Sun Life full-time

    Pros

    - HSA/ benefits
    - 3 weeks paid time off
    - Co-workers were generally nice

    Cons

    Where do I even start with this company! I had a manager who couldn't be bothered with questions about pay, time off, stats, or benefits in general. The metrics used to measure your performance suggest that they are more concerned with getting customers off the phone quickly than actually helping them. Your manager is very concerned about your stats to ensure they get their bonus.

    Advice to ManagementAdvice

    Focus more on your people instead of just numbers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Insurance/Investment Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advisor in Burnaby, BC (Canada)
    Former Employee - Advisor in Burnaby, BC (Canada)

    I worked at Sun Life full-time (more than 5 years)

    Pros

    Flexible work environment. Good training.

    Cons

    Commission-based. You pay for office space, phone, business card, etc. They say it's your business but the thing is you leave every client when you resign. High turnover. Management like you when you're up.

    Advice to ManagementAdvice

    Stay away from politics.

    Doesn't Recommend
    No opinion of CEO
  6. 3 people found this helpful

    Culture of hierarchy slows innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sun Life full-time

    Pros

    New CEO who knows the employee benefits business, which the US firm has staked its future on. Open to data analytics and innovation from designated individuals.

    Cons

    Firm has staked its future on voluntary benefits, but has few innovative products to break into a market dominated by industry leaders. Low salaries, inconsistent meritocracy, few innovative employee benefits products, few industry leading divisions except stop-loss and international. Corporate culture is so top down and job security is so tenuous due to the new CEO, cost cutting goals, adn constant reorganization that there is no room for the needed culture of firm-wide innovation that would help insure success.

    Advice to ManagementAdvice

    Reward according to innovation and performance. Reduce hierarchical/top down approach to strategies. Encourage experimentation at all levels of the firm. Encourage the making of mistakes, instead of allowing only top management and favored managers to experiment with new ideas. This will reduce the tendency for higher executives -- or those favored by senior leadership -- to practice blaming those with lower titles when mistakes -- the perquisite for innovation-- occur.

    Doesn't Recommend
    Neutral Outlook
  7. Excellent benefits, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee Benefits Internal Sales in Boston, MA
    Former Employee - Employee Benefits Internal Sales in Boston, MA

    I worked at Sun Life full-time (more than a year)

    Pros

    The benefits at this company were excellent, from vacation time to health care. Employees are great people who work hard and try to better the company.

    Cons

    Management at multiple positions do not have experience in the Employee Benefits Industry. The Internal desk has 4 managers, none of which know the products or industry, as they all started in 2013. They do not know what is best for the company because they have not been in the industry long enough, makes for some frustrating decisions. Head of Internal "Sales" team is a lifelong underwriter with 0 sales experience.

    Advice to ManagementAdvice

    Learn the product and industry trends instead of micro-managing dial numbers. Promote and hire people from within the industry who know the trends and approach to selling.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful

    Slow moving structured organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sun Life

    Pros

    Slow pace leads to good work - life balance, competitive salaries

    Cons

    IT environment is outdated, IT skills will become unmarketable. Little ability to make positive change

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. Great People!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Client Services Administrator in Waterloo, ON (Canada)
    Former Contractor - Client Services Administrator in Waterloo, ON (Canada)

    I worked at Sun Life as a contractor (more than a year)

    Pros

    Great people to work with

    Cons

    Management is very disconnected form the ground floor.

    Advice to ManagementAdvice

    Listen to your workforce who are on the front lines

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Decent place to work, great to work in certain business units, high turnover in others because of poor leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Sun Life full-time (more than 5 years)

    Pros

    Decent work/life balance and compensation, most non-management level staff are hard-working and great to work with.

    Cons

    Great company values are not reflected in workplace HR practices, staff are asked to show high initiative but managers show poor leadership in supporting staff, leading initiatives, and addressing problems. Managers either ignore these responsibilities or don't know how to do this. Little transparency in decision-making.

    Advice to ManagementAdvice

    Senior Mgt. has great intentions but no follow through, too much focus on short term results and too many resources (people and time) devoted to reporting to paint a pretty picture. Need to hire more managers at all levels who focus on more than just climbing the ladder, more than just discrediting others to make themselves look better, managers who are passionate about leading and positive change. The quality of the human resources and progress of the company will always be dependent on the quality of staffing decisions. Leaders need to focus more on these decisions and supporting staff, and more time leading; too much of the planning activities are delegated to lower level staff.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 4 people found this helpful

    Politics of a regime change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sun Life full-time (more than 8 years)

    Pros

    Ability to work from home. Work-life balance is excellent. Substantial vacation time. Good exit packages when layoffs occur. If you're complacent you can stay here for a long time.

    Cons

    Yearly layoffs and they often occur around the holidays. They've been eliminating older employees for years now. If you're over 50 you're on the chopping block.

    Office culture in Canada is night and day compared to US. Folks in CA like their job and they're proud of the company. People in the US show up for a pay check and often wonder if they're part of the next round of layoffs.

    Office politics is brutal. Lots of large personalities here with no room for growth making pretend that this is corporate America. Several managers/Dir/AVP's are brutal to work for. Clearly they are "lifers" and not happy about it and feel the need to treat employees very poorly.

    Regime changes, SLF loves to bring in flunkies from other organizations such as Bank of Montreal or Lincoln Financial. They should try to minimize the potential impact and only bring on one employee from another firm, not the entire "click."

    Advice to ManagementAdvice

    Start running the company as one, not separate entities.

    Don't ever buy a stadium and then lay off 3500 employees the next day.

    Stop laying off US employees annually. Stop layoffs at Christmas.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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