Pros

They have an excellent pension plan and good health benefits, which really they ought to being an insurance company. They are very friendly to start with.

Cons

The training is awful. You never get taught about the actual insurance products so everything you do regarding them, is left completely grey.The actual trainers are often clueless about what they are teaching and personal opinions rather than business ones are the main force behind evaluation.
This is such a political organization and if you don't connect with the right clique you'll be on the outside forever.
Any creative thinking or questioning of company policies is punished. Pointing out a superior's mistake or even just asking "why?" will get you scalped.
The company is practically 90% women so the bitchiness and back stabbing is abundant. (Please note that this is not a sexist comment as I am female).
The corporation itself feels very 1984, for you have to fill out a DSC sheet everyday, showing what you worked on and how long it took you to complete each task. If you don't account for 90% the razor blades fall. Please note that running to the printer, mail room or washroom, and even time spent speaking with your manager or colleagues does not count as work time and must be made up.

Advice to Senior Management

Training should be done by the people who know the role, not by specialized trainers who get a general idea but have no clue of the actual practice. Just having a resource person in the room is not enough.