SunTrust

  www.suntrust.com
  www.suntrust.com

SunTrust Reviews in Atlanta, GA

Updated December 11, 2014
Updated December 11, 2014
890 Reviews
2.7
890 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
340 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 71 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 44 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 32 reviews)

More Highlights

219 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Minimum leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Atlanta, GA
    Former Employee - Financial Services Representative in Atlanta, GA

    I worked at SunTrust

    Pros

    Good team to work with

    Cons

    processes are slow and redundant

    Advice to ManagementAdvice

    Be consistent

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Engagement and Readiness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Readiness and Engagement in Atlanta, GA
    Current Employee - Readiness and Engagement in Atlanta, GA

    I have been working at SunTrust full-time (more than an year)

    Pros

    Work/life balance. Employees are committed and try hard.

    Cons

    Executive leadership is ill-equipped to navigate the changes happening in the banking industry.

    Advice to ManagementAdvice

    Should focus on being a regional bank and nothing more.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good in all, have to like change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Vice President in Atlanta, GA
    Current Employee - Group Vice President in Atlanta, GA

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    Good opportunity to do different work if you are motivated to perform.

    Cons

    Management changes a lot (7 managers in 5 years) so no one advocates for you, your career.

    Advice to ManagementAdvice

    Appreciate and reward top talent. They might stay longer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great "do it for the team" culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Credit Risk Management in Atlanta, GA
    Current Employee - Retail Credit Risk Management in Atlanta, GA

    I have been working at SunTrust as an intern (less than an year)

    Pros

    Hours were not too demanding (compared to other banks), everyone is willing to help with any questions you may have, team environment, great company culture.

    Cons

    I found that I was not busy at all during some parts of the summer with no work to do, but then near quarter end the work piles on and seems as if it is never ending.

    Advice to ManagementAdvice

    Allow for interns to meet with other parts of the bank and see what other departments do and how they function.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Be competitive for crumbs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist in Atlanta, GA
    Former Employee - Client Service Specialist in Atlanta, GA

    I worked at SunTrust full-time (more than an year)

    Pros

    Suntrust is awesome when it comes to customer service. That's why I fell in love with the company in the first place.

    Cons

    Stop trying to be like other banks and concentrate on not being pests. A lot of the branches in the south have the same customers that come in several times a week. They don't want to be asked about applying for loans, credit cards or mortgages every time they come in.

    Advice to ManagementAdvice

    Take a good look at the pattern of customers that come in instead of blaming the staff of not doing enough. Maybe the standards and numbers need to be adjusted.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    IT professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Atlanta, GA
    Current Employee - IT Analyst in Atlanta, GA

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    Work-life Vance. Good commute. Room for advancement if you know the right people.

    Cons

    Top heavy. Too process driven. Lacking the latest technology.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    STOLI Customer Service Rep 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Credit Card Division in Atlanta, GA
    Former Employee - Customer Service Representative/Credit Card Division in Atlanta, GA

    I worked at SunTrust full-time (more than an year)

    Pros

    You can wear a nice pair of jeans and shirt to work. Not tge typical business casual environment.

    Cons

    This company is way behind in times. They still use the blue and black screens and are not up to date with technology. Pay rate is below average. Outsourcing everything. A poor training program. Managers do nothing at all. The coaches do more than the managers. SunTrust does not value their clients as much as they should, and SunTrust promotes client abuse. The managers are so focused on unimportant things such as saying a clients name on a call three times that they are not focused on the fact that the clients are closing their accounts out due to noticeable out dated technology and company practices. They are very cheap and believe that outsourcing will save them money and not noticing that the clients are'nt fond of these practices and are jumping ship to a bigger and better more customers oriented bank.

    Advice to ManagementAdvice

    Fire them all and hire new managers that are not lazy. Hire more trained and hard working managers who are team oriented verses being out for themselves. Make the coaches titles as team leads and leave the coaching for more experienced and trained managers. Stop outsourcing your call listening to companies who do not know and understand simple banking procedures. The reason why Bank of America is one of the best banks is because they invest in their employees meaning A1 training.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Terrible culture, no strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EIS Delivery Manager in Atlanta, GA
    Former Employee - EIS Delivery Manager in Atlanta, GA

    I worked at SunTrust full-time (more than 5 years)

    Pros

    Allowed to telecommute depending on role in the company.

    Cons

    Abusive environment. Cost cutting since 2011. HR gone. Legal...gone.. Most of IT has been outsourced to India. No real plans for growth. Benefits have dwindled. No more pension. No more long term incentive. No more complimentary coffee. Don't even think of printing in color. The company has no strategy. They seem to be waiting to get purchased or to go out of business. Terrible environment. Glad that I left when I did.

    Advice to ManagementAdvice

    Quit and let real leaders run thenplace

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    I wouldn't waste my time here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Underwriter in Atlanta, GA
    Current Employee - Loan Underwriter in Atlanta, GA

    I have been working at SunTrust full-time (more than an year)

    Pros

    You can move around to other departments.

    Cons

    Slow system, need better training.

    Disapproves of CEO
  11. 1 person found this helpful  

    Lots of continual organizational changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at SunTrust full-time (more than 3 years)

    Pros

    Good pay and incentive compensation if at the right level - based on individual performance so you get rewarded if you work hard and succeed
    Can work with really good and dedicated people if in the right area

    Cons

    Tons of ongoing organizational changes with no end in sight
    Often hard to succeed due to politics and roadblocks put up
    Way too many organizational politics and back stabbing
    Lack of clear and actionable organizational strategy - lots of talk but not much success
    Customer technology is mostly from 20 years ago so makes everyone's job harder; employee tools are decent

    Advice to ManagementAdvice

    Break down the silos, invest in technology, really listen to employees instead of paying lip service

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

SunTrust Photos

Work at SunTrust? Share Your Experiences

SunTrust

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.