SunTrust Reviews

Pros

Some of the managers are wonderful. If you are lucky enough to get a good manager that actually cares about you then you will be in good hands. The work enviornment is kept clean and is not out-dated. Generally everyone who works there (atleast in the Cookeville center) is friendly and helpful. Bonuses are great!

Cons

Raises are no where near what is expected. Lack of involvement from management. Politics play a huge role in this center, managers will work to "find something" to fire an employee over if they want to (I have helped "find" something against an employee}

Advice to Senior Management

Listen to your employees but more importantly talk to them! SunTrust prides themselves on having happy employees to make clients happy but 90% of the people there are not happy, Be a person, just because you are a manager does not mean you must follow every single rule to the T (regarding attendance) if it is something serious, such as severe illness then death of a loved one and someone is really having bad luck that year AND they can provide you proof, reconsider your course of action.

Pros

SunTrust does offer good selection of benefits. My boss is one of the best I have ever had. My co-workers are solid and competent. I have extreme flexibility in the hours I can work. The work is a challenge.

Cons

There is a glass ceiling if you are a female. It is also hard to get a decent salary raise once you are hired so ask for it firmly up front. If you are not a golden child or favorite then you might find it hard to advance.

Advice to Senior Management

Make it easier to advance in the company. There is not a program to groom and help individuals advance outside of the “My Next move” program, but that is only for tellers.

Pros

Many training opportunities - get paid while traveling to training and meetings plus mileage. Great hours, good support from management when needing time off. Customer service is a blast as you get to meet different people and see different people every day. Bonuses available for giving great customer service and receiving a score of 100% for your service - $100 every three months! Most of the staff are friendly. There are some that are not the friendliest, but you get that anywhere.

Cons

Difficult to meet your monthly sales goals; especially if you are at a branch that is not in a high income area, is somewhat secluded, or is in the country.

Advice to Senior Management

Lower sales goals to branches that are in low income areas. The small population in these areas is tired of hearing sales pitches all of the time - and they have said so.

Pros

Great hours, Great customer service job-not really a sales job although they want to make you think it is. Some branch managers are great! Mine is awesome... some not so much.

Cons

No real bonus opportunity. There are a lot of long time employee's so that makes it difficult to get promoted from within. also, annual raises are almost non-existent, no overtime.

Advice to Senior Management

better bonus system which will bring a more sales oriented staff.

Pros

customer service oriented. great managers

Cons

work some weekends.work long hours

Advice to Senior Management

reduce micro managing. encourage staff to grow

Pros

Management is supportive and gives you flexibility where you need it.

Cons

Compensation, known as a low-paying company

Advice to Senior Management

Salary survey

Pros

Benefits, pay is competitive, various locations

Cons

Hard to balance work and personal life due to job demands

Pros

Stable employment, fair benefits, fair compensation.

Cons

few training opportunities, few chances for advancement.

Advice to Senior Management

Provide more training opportunities (STU is poor, allow outside training opportunities).
Regularly review compensation for market equity.

Pros

Pay is ok and depending on your manager you may have time off if needed.

Cons

Too much sales pressure and long hours

Advice to Senior Management

Recognize that the economy is bad right now and that people don't trust big banks. Instead of sending the employees a zillion emails daily about sales making us feel like failures. If all of our region is suffering sales wise then find another strategy. Not allowing people to transfer to other departments due to sales is not fair either.

Pros

Well known company with a branch on every corner
Good benefits package
Great co-workers who are knowledgeable, although getting frustrated

Cons

Low employee morale caused by micro-managing and non-reachable goals
Insane sales push
Low salaries compared to other banks and the incentive program is a joke because some of the goals are based on things that are not within the employees control

Advice to Senior Management

Treat your employees with more respect - stop squeezing every employee for more production because you're severely hurting morale. Let your employees do their jobs without micro-managing or piling on more duties. In my opinion, you are frustating excellent, knowledgeable and long-term employees.