SunTrust

  www.suntrust.com
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SunTrust Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

2.8 734 reviews

59% Approve of the CEO

SunTrust President and CEO William H. (Bill) Rogers Jr.

William H. (Bill) Rogers Jr.

(278 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • You will have a good work life balance if you manage your time effectively(in 34 reviews)

  • Good benefits and working with retail branch employees was nice(in 55 reviews)


Cons
  • upper management had a old south mentality not many other races in management(in 39 reviews)

  • The job as a Branch Manager did not allow for work life balance(in 28 reviews)

734 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
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    overall great culture,

    Anonymous Employee (Current Employee)

    Prosculture of client need based selling is very good

    ConsStaffing challenges cause work life balance difficulties.

    Advice to Senior Management.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Teller Coordinator

    Teller Coordinator (Current Employee) Baltimore, MD

    ProsThe people that you meet are amazing and the pay is fair. You actually get more coming in as a new employee than you would transferring or getting a promotion. The bonus money is good if you can actually make the sales but its highly unlikely that you will make your goals every quarter because the banking business is no longer what it once was.

    ConsThe drill down on sales and referrals is horrible. They will stress you out about sales which will eventually lead to you being dissatisfied with your job overall. The workplace is becoming more cut throat with everyone wanting to get sales and not wanting to get called out on conference calls for not making sales and/or possibly being given a verbal or written warning.

    Advice to Senior ManagementManagement needs to understand what work life balance is and know that people have families and priorities outside of work. If you want to make your sales higher then pay attention to your store geographically and pay more attention to the well being of your employees. Just in the two years I worked there I saw a well developing environment of good hard working people turned into a confused cut throat business who is constantly making chances to keep up with the bigger banks. I honesty thought a merger would be happening soon with the directly that SunTrust is going in these days I say "go for it" anything to make things better or get back to who you once were.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Could be worse, but could be better

    Branch Manager (Former Employee) Spartanburg, SC

    ProsGood benefits, vacation time is accommodating.

    ConsNo appreciation of their employees. Culture says they are client service driven, and to a degree they are, but they definitely put a preference on the higher net worth clients. Everything is report driven. All pay increases are performance driven, and that's great, but even the highest performers may only walk away with a two percent annual increase. Expense control is often a hindrance to job performance; when you cut staff to extreme bare bones, how is an individual supposed to meet their sales and performance goals?

    Advice to Senior ManagementListen to your employees (teammates)

    No, I would not recommend this company to a friend

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    • Culture & Values
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    Friendly and lay-back but boring environment

    Analyst (Former Employee) Richmond, VA

    ProsThis is a very friendly and lay back environment.

    ConsBoring boring boring... It seems like most of people here is just waiting for the retirement. There is little opportunity for you to try to change anything.

    Yes, I would recommend this company to a friend

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    It good

    Anonymous Employee (Current Employee)

    ProsWork from home, great management

    Conscall center so no work life balance

    Advice to Senior Managementn/a

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    SunTrust bank

    Personal Banker (Former Employee) Richmond, VA

    ProsSunTrust Bank has very great benefits

    ConsSunTrust Bank Leadership needs to be improved

    Advice to Senior ManagementSunTrust Bank Management needs to evaluated daily.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Branch Manager

    Assistant Branch Manager (Former Employee)

    ProsBenefits are great. Tuition assistance is a plus.

    ConsThey do not promote within. Unrealistic expectations.

    No, I would not recommend this company to a friend

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    No room for growth

    Teller III (Current Employee)

    Pros6% 401k match, tuition reimbursement, salary average, pretty decent teller incentives, good co-workers, semi flexible, full benefits for PT employees, reasonable teller goals

    ConsLicensed banker program is a joke, personal banker incentive pay NOT competitive, no opportunity if you want to move outside of retail banking, outdated technology, poor risk management, only 5 sick days per yr

    Advice to Senior ManagementMake customer service score goals the same across the footprint, branches that consistently do well are penalized with higher goals while underperforming branches are rewarded with lower goals.

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    If you want to be respected, don't be a teller.

    Teller (Former Employee) Orlando, FL

    ProsThe pay was decent and depending on the location, the flow was steady.

    ConsThe company is constantly changing their policies. Also, favoritism is prevalent in branches.

    Advice to Senior ManagementStop showing favoritism towards certain employees. All should be treated with respect.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Nice people, lousy company

    Commercial Relationship Manager (Current Employee) Richmond, VA

    ProsThere are lots of 9-to-5ers, and many, many people who have worked there for decades. Nearly everyone (management level) gets good ratings and decent bonuses. Executive management has been around a very long time. All of this cuts both ways.

    ConsThis company needs to change fast, but it is never going to happen with the current management team of company lifers. Its strategy and marketing are all over the place, and consistently behind its main competitors. A little while ago it was focused on baby boomers (remember the "that's my baby girl" ad?), now it's "emerging affluent." Several months ago, SunTrust decided to get serious about business banking -- long after Regions, Wells, BB&T, PNC launched major marketing efforts there. SunTrust's new credit cards no chance against Wells's new Amex card, or any others already in the market.

    Turnover is very high at SunTrust and many people who stay do so only because they've been handcuffed by the longterm incentive program. My impression is that most people would rather work elsewhere, but they're committed to making the best of a not-great situation/company.

    SunTrust technology is ancient and awful, even for a bank. Now that Microsoft has stopped supporting XP, SunTrust is finally upgrading the little people to Windows 7. (Management got it a long time ago.) The culture is meeting-crazy and the bureaucracy makes city hall look downright nimble. (The company blames regulators for this; the resentment/hostility toward the Fed and other regulators is surprising, especially considering that SunTrust received TARP funds.) The routine efforts to get employees to sign up for SunTrust checking are sad. What does it say about a company when its own employees don't even use the product?

    Bill Rogers and co. seem like good men, but their constant talk about "Leading the Movement to Financial Wellbeing" is borderline creepy. Nobody knows what "financial wellbeing" means (sorry, but SunTrust does not appear to be "confident and in control" and bankers don't make clients feel that way), there is no "movement" -- and if there were, SunTrust wouldn't be leading it. (They'd probably get on six months to a year after the train left the station.)

    Advice to Senior ManagementSunTrust needs to change. Do something radical. Close a lot more branches, your future customers have no use for them. Get serious about digital/online, your current efforts are too little and too late. Get out of mortgage. Sell SunTrust Robinson Humphrey to a real investment bank, and stop telling commercial bankers to cross-sell services they're probably not licensed to sell. There are still too many banks in the US and people still don't trust them. The industry needs to change.

    If you really want to lead something, lead that.

    No, I would not recommend this company to a friend

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