SunTrust Mortgage
3.0 of 5 69 reviews
www.suntrustmortgage.com Richmond, VA 500 to 999 Employees

SunTrust Mortgage Reviews

Updated Apr 21, 2014

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3.0 69 reviews

                             

57% Approve of the CEO

SunTrust Mortgage President & CEO Jerome T. Lienhard

Jerome T. Lienhard

(21 ratings)

48% of employees recommend this company to a friend
69 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Work life balance is, for a majority, an incredible benefit"
    in 6 reviews
  • "The grunts of the company are good people to be around"
    in 7 reviews
Cons:
  • "It seems as though experience, college degrees do not count for anything"
    in 3 reviews
  • "The middle management is poorly trained"
    in 3 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Absolutely LOVE my career at SunTrust

Regulatory Compliance (Current Employee)
Richmond, VA

I have been working at SunTrust Mortgage full-time for more than 3 years

ProsSenior management cares about their employees and it shows, this makes a huge difference in the work environment. Management are very approachable and often stop by just to say hello or to personally recognize an accomplishment. Members of management understand that you, their employees have families and obligations outside of SunTrust and they are very understanding and will work around certain situations that may come up so that you can take care of your personal needs without the worry of hours being lost; that leads to no loss of production = a win/win for both which again makes SunTrust stand out.

ConsSalary structure. The fact that "Joe" can sell himself in an interview and be hired from the outside into a position making a substancial amount more than an employee that management has experience with and knows their work eithic and values brings down moral.

Advice to Senior ManagementMy only advice to management is recognize the flaw in the salary structure and reward your employees with their worth. If an employee has been loyal to the company and has the knowledge to promote include the salary change with the promotion. Trust what you already have; not what you may get from the outside.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

work experience at suntrust

Mortgage Consultant (Former Employee)
Richmond, VA

I worked at SunTrust Mortgage full-time for more than a year

Prosgreat benefits and work culture

Consbad micromanagement and not alot of breaks

Advice to Senior ManagementBe more open and communicative with employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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SunTrust Mortgage

Anonymous Employee (Current Employee)

I have been working at SunTrust Mortgage

ProsMy direct manager does not micro-manage

ConsIs reactive, is not proactive

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Manager

Processing Manager (Former Employee)
Orlando, FL

I worked at SunTrust Mortgage full-time for more than a year

ProsWas a great environment to wrk

Conslaid off and closed quite a few departments

Advice to Senior ManagementLook at what you have before you let it go

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Employment

Mortgage Underwriter (Current Employee)
Charlotte, NC

I have been working at SunTrust Mortgage full-time for less than a year

ProsPeople are wonderful to work with.

ConsDo not have any cons.

Yes, I would recommend this company to a friend

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Associate

Anonymous Employee (Current Employee)

I have been working at SunTrust Mortgage

ProsVery good work life balance

ConsVery little chance for upward mobility

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1 person found this helpful  

Awful place to work.

Home Preservation Client Representative (Current Employee)
Richmond, VA

I have been working at SunTrust Mortgage full-time for more than 5 years

ProsHealth benefits other than that NOTHING. I am being forced to write a 20 word minimum so the only other thing I can think of is being able to park my car in a parking deck

ConsBully supervisors, you get written up for voicing your opinions when all you are doing is making suggestions that would help the department, no promotion opportunities, having an advanced degree means nothing, no flexibility with your schedule, you are treated like a robot who doesn't have a life or family outside of the company, no confidentiality, cannot go to management/supervisors with questions because they can never give you an answer, the list just goes on and on. I have worked for SunTrust for over 6 years and I've been applying for other companies because I'm simply wasting my time.

Advice to Senior ManagementFire all management staff and start over! Promote your current employees to management positions after you fire the idiots! !

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Neutrl

Anonymous Employee (Current Employee)

I have been working at SunTrust Mortgage full-time for more than 5 years

ProsThe Bank has a good reputation.

ConsPay, technology is bad which makes simple tasks hard to complete

Advice to Senior ManagementListen to employees

No, I would not recommend this company to a friend

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Best place to work.

Senior Undewriter III (Former Employee)
Richmond, VA

I worked at SunTrust Mortgage full-time for more than 5 years

ProsExcellent benefits, 401k match, and service oriented.

ConsNo downside known for this company.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Learning Experience

Mortgage Closer (Former Employee)
Annandale, VA

I worked at SunTrust Mortgage full-time for more than a year

ProsWill get a lot of hands on experience doing more the one job title

ConsPoor management. Lack of training and direction.

Advice to Senior ManagementReward good workers not personal friends.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at SunTrust Mortgage reviews and ratings — including employee satisfaction and approval rating for SunTrust Mortgage CEO Jerome T. Lienhard. All 69 reviews posted anonymously by SunTrust Mortgage employees.