SunTrust Mortgage

www.suntrustmortgage.com
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SunTrust Mortgage Reviews

Updated February 25, 2015
Updated February 25, 2015
103 Reviews
3.2
103 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust Mortgage President & CEO Jerome T. Lienhard
Jerome T. Lienhard
37 Ratings

Review Highlights

Pros
  • Decent compensations, company values and work life balance (in 8 reviews)

  • Bank with good culture and good people (in 8 reviews)


Cons
  • Leadership, Compensation, No Moral, No work/life balance, pto time, micromanging (in 4 reviews)

  • Additionally, there was little to no meaningful recognition for accomplishments (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Suntrust on the West Coast - Irvine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor in Irvine, CA
    Current Contractor - Anonymous Contractor in Irvine, CA

    I have been working at SunTrust Mortgage as a contractor (less than a year)

    Pros

    Slowly and intelligently growing with the upward market trends. Good management - professional but personable. Good work environment.

    Cons

    Systems and processes are no more streamlined than any other mortgage company.

    Advice to ManagementAdvice

    Hold on to your good people.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Unrealistic Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Programmer in Richmond, VA
    Former Contractor - Programmer in Richmond, VA

    I worked at SunTrust Mortgage as a contractor (less than a year)

    Pros

    It was a job when I needed a job. Some of the people I worked with were great. Since I was a contractor and not a permanent employee, I cannot comment on salaries or benefits for permanent employees.

    Cons

    My supervisor informed me of an internal power struggle going on in the management. I believe this struggle led to some questionable decisions by management. Conflicting instructions were common. "Rules" were sometimes bent and even broken to accommodate certain people requesting work from my group. It was hard to tell when a rule was really a rule, and when it was just a suggestion. Since I worked in a production group, the workload could triple overnight. Unfortunately, management never stopped to think that triple the work should mean triple the number of hours to get the work done. We were expected to do the extra work with no adjustment in the number of hours allocated to it. The workers were expected to function as robots.

    Advice to ManagementAdvice

    Tripling the workload without adjusting the amount of time to do the extra work borders on being abusive. Many workers will choose to look for other jobs in this kind of situation. The ones who stay may end up suffering from stress-related illness.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    unorganized company that does not care about their employees or customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Offoicer in Charlotte, NC
    Former Employee - Loan Offoicer in Charlotte, NC

    I worked at SunTrust Mortgage full-time (more than a year)

    Pros

    SunTrust has good mortgage products. Construction to perm, physician loans, ect. Sign on bonus was strong but had to stay employed for 2 years to avoid payback.

    Cons

    Very unorganized company. New CEO came in a few years ago and slashed the processing, underwriting, and closing department to make a profit. Profit is what it's all about. Not having enough staff caused many loans to be delayed and they don't care. If you are in the mortgage business, the most important thing is to close loans on time. If not, you get a reputation of not caring about the client. I lost many long term Realtors because of the not care attitude.

    Advice to ManagementAdvice

    None. They wouldn't listen anyway

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Work Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust Mortgage

    Pros

    family focus and laid back.

    Cons

    innovations are slow to come. work force is interested in improving existing solutions.

    Advice to ManagementAdvice

    Hire the right skill set.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    call center positions within suntrust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust Mortgage full-time (more than 5 years)

    Pros

    Suntrust offers good benefits when it comes to employees and their families. Suntrust has strict guidelines when it comes to taking time off and coming to work on time. They are strict when it comes to attendance . although the company is strict the overall job is good.

    Cons

    If you want to grow within your postion to learn how to do your job better they do offer onine training with an outside school. you do have to pay for it out of your own pocket.

    Recommends
    Negative Outlook
  7.  

    Mortgage Processor 3

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Loan Processor in Atlanta, GA
    Current Employee - Mortgage Loan Processor in Atlanta, GA

    I have been working at SunTrust Mortgage full-time (less than a year)

    Pros

    Family like environment, culture, core values and qualities of the company! The belief in teammates work and home life, the appreciation for those who work hard and achieve their goals-

    Cons

    I don't really have any cons to share with this employer...like with any career there are going to be things each individual likes or dislikes- Ones dislikes should not rate an entire company!

    Advice to ManagementAdvice

    Be consistent

    Recommends
    Positive Outlook
  8.  

    Officer

    Former Employee - Officer in Richmond, VA
    Former Employee - Officer in Richmond, VA

    I worked at SunTrust Mortgage full-time (more than 5 years)

    Pros

    Good people to work for, but remember they are there to make money, not make you money.

    Cons

    Just because you take on added responsibilities doesn't mean they increase your salary.

    Recommends
    Negative Outlook
  9.  

    Mortgage Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Loan Officer in Atlanta, GA
    Current Employee - Mortgage Loan Officer in Atlanta, GA

    I have been working at SunTrust Mortgage

    Pros

    I believe that everyone wants to do a good job and tries really hard.

    Cons

    Several people are out of position and need to be realigned, company is going through a strategic change in its model.

    Advice to ManagementAdvice

    become more visible

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Needs Imporvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust Mortgage full-time (more than a year)

    Pros

    Compensation and benefits were great

    Cons

    The management needs to think about employees more...

    Advice to ManagementAdvice

    Pay more attention to the pressure placed on frontline employees....

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Mortgage operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust Mortgage

    Pros

    Great people, unity within the department you assist.

    Cons

    Performance does not always measure job stability

    Advice to ManagementAdvice

    None

    Recommends
    Approves of CEO

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