SunTrust Mortgage

www.suntrustmortgage.com

SunTrust Mortgage Reviews

Updated January 20, 2015
Updated January 20, 2015
102 Reviews
3.3
102 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust Mortgage President & CEO Jerome T. Lienhard
Jerome T. Lienhard
37 Ratings

Review Highlights

Pros
  • Decent compensations, company values and work life balance (in 8 reviews)

  • Bank with good culture and good people (in 8 reviews)


Cons
  • Leadership, Compensation, No Moral, No work/life balance, pto time, micromanging (in 4 reviews)

  • Additionally, there was little to no meaningful recognition for accomplishments (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Suntrust on the West Coast - Irvine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at SunTrust Mortgage as a contractor (less than a year)

    Pros

    Slowly and intelligently growing with the upward market trends. Good management - professional but personable. Good work environment.

    Cons

    Systems and processes are no more streamlined than any other mortgage company.

    Advice to ManagementAdvice

    Hold on to your good people.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Work Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust Mortgage

    Pros

    family focus and laid back.

    Cons

    innovations are slow to come. work force is interested in improving existing solutions.

    Advice to ManagementAdvice

    Hire the right skill set.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    call center positions within suntrust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust Mortgage full-time (more than 5 years)

    Pros

    Suntrust offers good benefits when it comes to employees and their families. Suntrust has strict guidelines when it comes to taking time off and coming to work on time. They are strict when it comes to attendance . although the company is strict the overall job is good.

    Cons

    If you want to grow within your postion to learn how to do your job better they do offer onine training with an outside school. you do have to pay for it out of your own pocket.

    Recommends
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Mortgage Processor 3

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Loan Processor in Atlanta, GA
    Current Employee - Mortgage Loan Processor in Atlanta, GA

    I have been working at SunTrust Mortgage full-time (less than a year)

    Pros

    Family like environment, culture, core values and qualities of the company! The belief in teammates work and home life, the appreciation for those who work hard and achieve their goals-

    Cons

    I don't really have any cons to share with this employer...like with any career there are going to be things each individual likes or dislikes- Ones dislikes should not rate an entire company!

    Advice to ManagementAdvice

    Be consistent

    Recommends
    Positive Outlook
  6.  

    Officer

    Former Employee - Officer in Richmond, VA
    Former Employee - Officer in Richmond, VA

    I worked at SunTrust Mortgage full-time (more than 5 years)

    Pros

    Good people to work for, but remember they are there to make money, not make you money.

    Cons

    Just because you take on added responsibilities doesn't mean they increase your salary.

    Recommends
    Negative Outlook
  7.  

    Mortgage Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Loan Officer in Atlanta, GA
    Current Employee - Mortgage Loan Officer in Atlanta, GA

    I have been working at SunTrust Mortgage

    Pros

    I believe that everyone wants to do a good job and tries really hard.

    Cons

    Several people are out of position and need to be realigned, company is going through a strategic change in its model.

    Advice to ManagementAdvice

    become more visible

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Needs Imporvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust Mortgage full-time (more than a year)

    Pros

    Compensation and benefits were great

    Cons

    The management needs to think about employees more...

    Advice to ManagementAdvice

    Pay more attention to the pressure placed on frontline employees....

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Mortgage operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust Mortgage

    Pros

    Great people, unity within the department you assist.

    Cons

    Performance does not always measure job stability

    Advice to ManagementAdvice

    None

    Recommends
    Approves of CEO
  10.  

    Supplier Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA

    I have been working at SunTrust Mortgage full-time (more than a year)

    Pros

    Nice people to work with - as colleagues, some flexibility with tele-working

    Cons

    low level employees without experience can make some areas challenging to push work through. Low level salaries make it so you have to leave and then come back to make better salary. Jumping from one job to another - you only make about 4% raise - not enough to even keep up with the cost of living.

    Advice to ManagementAdvice

    keep up with area salaries, promote good employees from within

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    satisfactory experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CreditAnalyst in Richmond, VA
    Current Employee - CreditAnalyst in Richmond, VA

    I have been working at SunTrust Mortgage full-time (more than 10 years)

    Pros

    work environment, senior management company values and employee benefits

    Cons

    minimal compensation/pay increase, lack of career growth, little to no training

    Recommends
    Positive Outlook
    Approves of CEO

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