SunTrust Reviews

Updated January 27, 2015
21 reviews filtered by
  • Nashville, TN Area
  • Any Job Title
2.6
21 Reviews
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
6 Ratings

21 Employee Reviews

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  1. Helpful (2)

    The company as a whole cares very little for its employees and their career advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller Coordinator in Nashville, TN
    Current Employee - Teller Coordinator in Nashville, TN

    I have been working at SunTrust full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The hours are nearly unbeatable. The benefits are average (though vacation time is below average for the industry).

    Cons

    Upper management seems to care very little about the employees. The systems used are outdated and slow. The products and services offered are nothing special. Positions and responsibilities are misleading.

  2. Helpful (2)

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Nashville, TN
    Current Employee - Sales in Nashville, TN

    I have been working at SunTrust

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No education needed or wanted

    Cons

    Pay, Treatment of employees, no job security

    Advice to Management

    Pay your employees and stop cutting everything.

  3. Helpful (1)

    Management by statistics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Nashville, TN
    Current Employee - Customer Care in Nashville, TN

    I have been working at SunTrust full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    About the only good thing I can say is we have Sundays off.

    Cons

    No stability, "flavor of the month" business plan, everything is about sales. Hundreds of jobs were sent to the Philippines, and more are headed there. No advancement opportunities. The top hogs are getting fat by slaughtering the front line employees.

    Advice to Management

    treat your people better

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  5. Great company but has undergone some considerable downsizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Banker in Nashville, TN
    Current Employee - Small Business Banker in Nashville, TN

    I have been working at SunTrust full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company has great benefits. There is opportunity to move up if you're willing to relocate

    Cons

    I was in three different departments that were downsized. The company is becoming leaner, outsourcing, and eliminating redundancies, They may be preparing for a merge.

  6. My career was rewarding at SunTrust.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Nashville, TN
    Former Employee - Customer Service Representative II in Nashville, TN

    I worked at SunTrust full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The benefits were excellent. There were many opportunities to make extra cash or increase your pay. The coaching was invaluable.

    Cons

    There was not always a good work/life balance working in a call center. The schedules were not the best.

    Advice to Management

    Create better work schedules. Continue being supportive.

  7. Large bank with a lot of competent people, but with some questionable decisions at times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management in Nashville, TN
    Former Employee - Project Management in Nashville, TN

    I worked at SunTrust full-time (more than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I had a very good group of co-workers, that got things done sometimes despite the environment.

    Cons

    Operations and other backroom groups seemed to be in constant reorganization mode, which led to having to constantly relearn how the structure worked to get things done.

    Advice to Management

    Do more to keep your experienced staff engaged and working in areas where they have expertise. Constant reorganizations and staff reductions with associated outsourcing are bad for morale.

  8. Good, for the most part.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Nashville, TN
    Current Employee - Teller in Nashville, TN

    I have been working at SunTrust full-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Close to home & decent pay.

    Cons

    Incentive plans have gotten worse every year I have been here.

    Advice to Management

    Better incentive plans get better results.

  9. Working at Suntrust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FInancial Services Representative III in Nashville, TN
    Current Employee - FInancial Services Representative III in Nashville, TN

    I have been working at SunTrust full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Great team atmosphere
    -Ok starting salary
    -Excellent benefits package and 401k
    -Best part is your work does not leave the work place. I have never had a job that once I walk out of the work place, I do not have finish, emails to check, or deadlines to worry about.

    Cons

    -New sales point system is odd and hard to figure out
    -You have to refer certain services to teammates (investments), and relay on them to close or offer the best solution
    -Old sales and service structure was way better and provided teammates more bonus incentives

    Advice to Management

    Change back your licensed banker program to the old model, and inturn allow bankers do what is best for the client and put more wages back in their pocket.

  10. Getting more responsibility with less pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Nashville, TN
    Current Employee - Personal Banker in Nashville, TN

    I have been working at SunTrust full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Technology and software have come a long way in the last 12 months, making the job easier.

    Cons

    Pay plan is more confusing than ever. Seems like there is always something that can happen and cause you to not make commission. Too many things factor into pay pan that are outside of my control.
    Being told to turn away business and clients that are not profitable to the bank. That is not client first.
    Too may software outages. Makes it impossible to help clients.

    Advice to Management

    Go back to the old pay plan. This one is too confusing and makes commission hard to attain.

  11. Helpful (1)

    Personal banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Personal Banker in Nashville, TN
    Current Employee - Licensed Personal Banker in Nashville, TN

    I have been working at SunTrust full-time (more than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great people that work with company

    Cons

    Low wages and no opportunity in growing career

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