SunTrust Reviews

Updated March 28, 2015
976 reviews filtered by
  • Any Location
  • Any Job Title
2.7
976 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
377 Ratings

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 71 reviews)

Cons
  • upper management had a old south mentality not many other races in management (in 44 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 32 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Atlanta, GA
    Former Employee - Human Resources in Atlanta, GA

    I worked at SunTrust

    Pros

    Bank holidays, good growth opportunity for top talent, decent leadership development programs.

    Cons

    Too many org structure changes, not really a pay for performance culture unless you're in a revenue generating role.

    Advice to ManagementAdvice

    Reinstate annual bonus/incentive program for all employees not just employees in revenue generating roles or for employees in certain pay grades.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller II in Fort Lauderdale, FL
    Current Employee - Teller II in Fort Lauderdale, FL

    I have been working at SunTrust

    Pros

    Nothing...I am just blessed to have a job.

    Cons

    Way too many...raise is a JOKE, promotion is a dream and tend to bring outsider than hire from within, some branches have high turnover. The bank just layoff some people. ITS ONLY THE BEGINNING!

    Advice to ManagementAdvice

    my advice to senior management is to listen to your low level employees, create a way to communicate with these employee without fear of being retaliate against because I know colleagues that are working in fear. Be

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. A larger community bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Asheville, NC
    Current Employee - Branch Manager in Asheville, NC

    I have been working at SunTrust full-time (more than 3 years)

    Pros

    Great team atmosphere. Everyone truly works together to achieve one common goal

    Cons

    Major discrepancies in pay region to region and by sex

    Advice to ManagementAdvice

    Be more supportive of your Team and less robotic. Your not just a pass through from upper management. Your a tool and a resource to your team.

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time (more than a year)

    Pros

    Company is committed to change

    Cons

    Work / Life Balance is something to be desired

  6. I liked working for SunTrust, especially coming from another large bank. They are more customer focused.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller II in Atlanta, GA
    Former Employee - Teller II in Atlanta, GA

    I worked at SunTrust full-time (less than a year)

    Pros

    Very easy to move up within a matter of months if you're doing what you're supposed to be doing. Sales are important just like most teller jobs now a days.

    Cons

    SunTrust needs to update their systems asap. Plans to do so keep getting put off. Teller system is seriously outdated.

    Advice to ManagementAdvice

    Please work to get the systems updated. This would make for a happier branch banking team.

    Recommends
    Positive Outlook
    Approves of CEO
  7. A Solid company in terms of work and salary, but internal technology and tools are way behind in the times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Pros

    Salary is more than similar financial institutions, work-life balance, office culture, locations, teammate reliability, federal/regulatory compliance, advancement opportunities.

    Cons

    Quarterly incentives aren't very much, difficult process/system in order to earn bottom tier incentive, a lot of inter-office gossip and politics.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. Customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Pros

    ok pay and career oppurtunities

    Cons

    high pressure for refferals and deling with constant rude cients

    Positive Outlook
    Approves of CEO
  9. Very nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Easy going, not hard at all

    Cons

    Very boring job and inefficient work staff

    Advice to ManagementAdvice

    Better quality with tellers

    Recommends
    Positive Outlook
    Approves of CEO
  10. Worked over a year in Branch Banking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time (less than a year)

    Pros

    Great training and supervision. Wonderful benefits, Comfortable work environment.

    Cons

    Stressful, High-Pressure Sales Driven, Sales Culture leaves Customers needs in Last Place

    Advice to ManagementAdvice

    Value the intangible talent in employees, those whose work isn't showed in a number but in results. Those who really shine going the extra mile, who provide the service customers really look for in their banking institution and reward those qualities. Not just the sales metrics, goals, and hard numbers on a paper.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. Former employee.
    Good experience. Nice corporate atmosphere. Opportunities for professional development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust (more than 5 years)

    Pros

    Competitive benefits and pay structures.

    Cons

    Frequent layoffs, constant organizational changes.

    Recommends
    Neutral Outlook
    No opinion of CEO

Work at SunTrust? Share Your Experiences

SunTrust

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.