SunTrust Reviews

Updated September 3, 2015
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2.8
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
440 Ratings

Pros
  • Typical 9-5 so work/life balance is good (in 42 reviews)

  • Offered a diverse workplace with good benefits (in 71 reviews)

Cons
  • Crap definitely rolls downhill from upper management (in 44 reviews)

  • The job as a Branch Manager did not allow for work life balance (in 32 reviews)

More Pros and Cons

1,146 Employee Reviews

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  1. Employment

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Real Estate Trust Officer - Vice President in Orlando, FL
    Former Employee - Real Estate Trust Officer - Vice President in Orlando, FL
    Recommends
    Approves of CEO

    I worked at SunTrust (More than 8 years)

    Pros

    Great company to work for and good benefit!

    Cons

    None...I can't think of anything bad to say about SunTrust.


  2. Helpful (2)

    Client Advisor- Private Wealth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time (More than a year)

    Pros

    Good company values. Opportunity for advancement. Very welcoming to women and people of color. SunTrust management is very focused increasing the diversity of the workforce. Excellent benefits. Openminded for a conservative southern bank.

    Cons

    Same revenue goals for all client advisors regardless of region and tenure. Onboarding and training is non-existent for this allegedly high level position. Teammates are often cut-throat, undermining one another and poaching clients from each other. Retail teammates are beaten down and forced to work overtime trying to find referrals for the financial advisors. It is all about the numbers here and some of the goals seem aggressive and arbitrary.

    Advice to Management

    Develop goals particular to each region. The amount of people who qualify for Private Wealth Services differs vastly across the SunTrust footprint, but all client advisors have the same revenue goals. Business Banking figured out very quickly that evaluating solely on New Business Revenue was not good for client service nor employee retention.


  3. Changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Benefits package is great. Health insurance, 401k match.

    Cons

    Zero consistency, always changing incentive plan. Shows little interest for the market.

    Advice to Management

    Listen to your client facing employees, and acknowledge the difficulty. If you want good people....pay them!


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  5. Few Promotions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Local to the community and nice downtown location. Work from home option in IT

    Cons

    Not many opportunities to move up in management and no clear focus of goals.


  6. Ok place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay was ok, as was the work life balance

    Cons

    Disorganized management, sometimes I felt like I was lost in the shuffle... given no direction.


  7. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker/Assistant Manager in Gaithersburg, MD
    Former Employee - Personal Banker/Assistant Manager in Gaithersburg, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SunTrust (Less than a year)

    Pros

    Team work and Training is the best.

    Cons

    Will lay you off if you off you exceed bereavement

    Advice to Management

    Be more understanding to employees going through bereavement


  8. Assistant Vice President

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Atlanta, GA
    Current Employee - Assistant Vice President in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at SunTrust full-time (Less than a year)

    Pros

    Benefits, work remotely capabilities, experienced leadership.

    Cons

    Lack of social involvement.


  9. Decent Job, but Sales Aspect was Not For Me

    Current Employee - Teller in Lookout Mountain, GA
    Current Employee - Teller in Lookout Mountain, GA

    I have been working at SunTrust (Less than a year)

    Pros

    Client interaction Clearly defined goals Excellent training Great hours Fair pay Attractive Workspace Hands-On Management Sales

    Cons

    There is a lot more sales involved in this job than was advertised - there is a lot of pressure to get people in to see the bankers and get them to sign up for services or bring their money to SunTrust. Sometimes I could do this and feel good about the fact that I legitimately helped. Sometimes I felt that I was simply "doing no harm" for my own good.

    Advice to Management

    Empower employees to truly help clients, not just get as many "clients helped" as possible. Keep a wary eye on your managers to ensure that the ways they're pushing their team members to get those clients helped is motivating, not demoralizing.


  10. Enjoyable place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Specialist in Charleston, SC
    Former Employee - Client Service Specialist in Charleston, SC
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at SunTrust (More than a year)

    Pros

    great work environment, great management

    Cons

    difficult to move up from within


  11. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Durham, NC
    Former Employee - Sales Associate in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best company....Great future and growth

    Cons

    None...great place to work. Unlike many jobs..Company just needs to improve transparency. Company could do better in its training...just a bit...

    Advice to Management

    Management is great and everything is about work/family balance life.....Management takes pride in employees.



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