SunTrust

www.suntrust.com

SunTrust Reviews

Updated January 30, 2015
Updated January 30, 2015
932 Reviews
2.7
932 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
354 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 71 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 44 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A Good Regional Bank with Challenges for Promotion and Strong Emphasis on Expense Controls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    The benefits are probably the best with comparable regional banks. The Teammates as they refer to employees are a pleasure to work with and I consider many as my friends.

    Cons

    The Bank tends to make it challenging to get promoted in your department as many managers prefer a good employee to remain at their job function as more important than given the opportunity to gain new skills and move up within a department. Most senior level management stay in their positions for a long period of time which does not promote career growth. Strong expense controls is a primary factor at the Bank which results in never enough teammates. They tend to prefer teammates to work long hours and weekends than hiring more people.

    Advice to ManagementAdvice

    Please invest in your teammates and career growth regardless of location so employees don't have to relocate to Atlanta for senior level positions. Lighten the expense controls and hire more people within departments so employees aren't stressed by working long hours and weekends. One person should not be responsible of doing the same job as five people. The Bank should transcend a strong sense of vision throughout the Organization.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    This company is solid and stable to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker II in Richmond, VA
    Current Employee - Personal Banker II in Richmond, VA

    I have been working at SunTrust full-time (more than a year)

    Pros

    You truly get a opportunity to meet amazing people who values your help and guidance.

    Cons

    The retail side of Suntrust I adopting more of the Bigger bank mentalities in terms of sales sales sales mindset

    Advice to ManagementAdvice

    Focus more on quality vs quantity of service

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Wonderful company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Asheville, NC
    Former Employee - Personal Banker in Asheville, NC

    I worked at SunTrust full-time (less than a year)

    Pros

    Management is kind, caring, and fun. Goals are attainable. Great training program. Good hours. Laid back environment. Encouraging and positive atmosphere.

    Cons

    There are almost no requirements for the lower level positions. Therefor the people they hire can be uneducated, unprofessional, and difficult to work with.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    The company as a whole cares very little for its employees and their career advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller Coordinator in Nashville, TN
    Current Employee - Teller Coordinator in Nashville, TN

    I have been working at SunTrust full-time (more than a year)

    Pros

    The hours are nearly unbeatable. The benefits are average (though vacation time is below average for the industry).

    Cons

    Upper management seems to care very little about the employees. The systems used are outdated and slow. The products and services offered are nothing special. Positions and responsibilities are misleading.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Company has great overall vision, but poor employee skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Banking Specialist in Cookeville, TN
    Former Employee - Online Banking Specialist in Cookeville, TN

    I worked at SunTrust full-time (more than 3 years)

    Pros

    The office culture of the call center is pleasant, people are pretty nice to each other. Promotions are yearly and at bare minimum to keep employees pacified. If you can upsell, you can get a considerable amount of commission. Company offers vacation and paid volunteering days. Community involvement and charity work are encouraged. Completing a degree program is encouraged and compensated, if it is a degree in a field of work you can use in the company. Paid training time is generous, or it was while I was there. 401k plan, IRAs, HRAs, health and wellness bonuses, and many other financial planning and saving options are all offered. Employees get access to premium banking accounts and are forgiven one fee a month.

    Cons

    A black cloud hangs over employees to meet complicated goals set by management. Up selling goals for being paid a monthly commission push employees to sell things to customers that the customer does not need. Everyone worries about their positions, because the company is outsourcing so much work internationally now. Team managers have and abuse too much power, and do not have to answer for their actions. Personal growth in the call center is slow, promotions are rare and usually only because a need develops due to someone else quitting, not because of actually earning it. Although there is a nice, quiet place to eat, limited lunch options are available through vending machines. The call center is located about 5-10 from town, so rushing to go buy lunch on a 30 minute lunch break can be tricky.

    Advice to ManagementAdvice

    It would not hurt to get to know your employees a little better. Some management is good, but you can tell the good ones are over worked, and almost seem disinterested in the bottom level employees. Other management act like they only show up to work for a check and do the bare minimum interacting with their inferiors to get the job done. Its easy to forget that you are part of a team when you do not participate in it. Then higher management gets upset when goals are not met. It is not always just the workers to blame, you should not put so much faith in your team managers' words.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Status quo. Do as instructed. Don't expect much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Manager
    Former Employee - Client Manager

    I worked at SunTrust

    Pros

    Strong commitment to clients. Good work and life balance. Independent work encouraged with little micro management. May develop good friends.

    Cons

    Atlanta makes the decisions for all markets without knowledge affecting clients. Initiatives change direction often without clarity of who is in charge or if one hand is talking to the other. Little advancement and same with compensation regardless of performance. Unrealistic goals mandated without any basis on market. Networking is critical to continued employment: staying under the radar is certain death.

    Advice to ManagementAdvice

    Decisions need to be more market based. Incorporate feedback from client facing and operations staff. If authority is questioned, there's probably a valid reason: listen, don't punish.

    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Helping people and institutions prosper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker
    Former Employee - Personal Banker

    I worked at SunTrust

    Pros

    The company has substantial resources, is in appealing markets, and has a strong brand. Overall, SunTrust does a great job of executing their mission of helping people and institutions prosper.

    Cons

    Retail banking/ financial services can be a challenging profession due to corporate greed and intense pressure to increase profitability.

    Employees are disposal. Restructuring could very quickly have you looking for a more stable profession.

    Advice to ManagementAdvice

    More consistency is needed. It seemed the corporate philosophy changed every two years. This can be extremely confusion to a seasoned employee.

    Executive management needs to do a better job communicating from the top down. Get off your throne and get down in the ditches.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good company over the long haul......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at SunTrust full-time (more than 10 years)

    Pros

    Good benefits and perks - 401K match, vacation time, bank products. Opportunities for movement/advancement internally. Open door policy for management communications.

    Cons

    Constant change, which is a con for some people. If you aren't flexible or open to changes in policy, procedures, organization, management, etc., then this company is not for you.
     It seems that management goes for the 'quick fixes' that last only long enough for them to reap the benefits, then they move on to bigger and better and leave the employees to deal with yet another change implemented by new management. But, such it is in all of corporate America.

    Advice to ManagementAdvice

    Focusing on employee retention and morale will do more for the bottom line than all of the expense reductions and 'transformations'. Value the employees and put retention incentives in place that are more than a check box on this years corporate goals.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Atlanta, GA
    Current Employee - Intern in Atlanta, GA

    I have been working at SunTrust

    Pros

    I only interned for the Summer, but the people here are great to work with. Most are open to ideas and create an environment where you can ask questions.

    Cons

    Overall the company still has a fairly conservative corporate vibe.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Needs Technical Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Close knit teams. Technical teams drive towards producing well thought out and designed solutions to line of business needs.

    Cons

    Senior technical leadership is from a technical background. This causes mixed priorities in the technical direction of the project delivery teams.

    Advice to ManagementAdvice

    Listen to your subordinates and value their opinion.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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