SunTrust Reviews

Updated September 20, 2014
Updated September 20, 2014
797 Reviews
2.8
797 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
300 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 36 reviews)

  • Good benefits and working with retail branch employees was nice (in 56 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 40 reviews)

  • The job as a Branch Manager did not allow for work life balance (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    It got me to where I am now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist II  in  Ocala, FL
    Former Employee - Client Service Specialist II in Ocala, FL

    I worked at SunTrust full-time for less than a year

    Pros

    Consistent Salary, Benefits, "any monkey could do my job"

    Cons

    Was told that any monkey could do any of our jobs. Existed in an environment where all of my co-workers were in fear of losing their job. Goals and numbers existed purely for corporate because when it came down to it....the numbers would get fudged at the branch level so that people kept their jobs. Management did not care about your personal life. If you were sick they said work through it if you bothered to come in, if you didn't bother to come in the rest of the staff would have to struggle with short staff, no one was ever called in to cover.

    Advice to ManagementAdvice

    I don't know where to begin. It was a toxic environment and I felt immense relief after leaving there. This is not coming from a person that didn't meet their goals (I met and exceeded mine every month), this is coming from a person that had to exist in a branch where I was the ONLY one with a college education and I wasn't the branch manager (not that I wanted to be), but I would have hoped to work with a team of competent people in a business that handled peoples financial lives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Atlanta, GA
    Former Employee - Branch Manager in Atlanta, GA

    I worked at SunTrust full-time for more than 8 years

    Pros

    They have great training programs in place. The trainings still benefit me in my new job. They have a strong brand name.

    Cons

    They are sales focused to the point of stressing branch personnel. Being short staffed is the order of the day. Even if you short staffed you still need to produce...and that's straining. Management believes it's always right - so you can never make any suggestions. Low paying high stress job

    Advice to ManagementAdvice

    Listen to employees and not selectively listen to those who tell you what you want to hear.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Being A Teller at SunTrust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller 1-3
    Current Employee - Teller 1-3

    I have been working at SunTrust part-time for more than a year

    Pros

    To begin with, the starting pay is reasonable(at least for me), as many of you tellers are now sellers, that means meeting your monthly and quarterly goals you'll get a little bonus per quarter...but! Business hours are great and holidays paid.

    Cons

    Thinking that there is a ladder to climb, you'll dreaming! Instead, because of many personal banker's goals are too high...they are leaving their posts for lesser goaled-positions like teller-css, The company doesn't promote from within so there is NO encouragement to seek promotion and there are people working there for almost 30 years doing the same thing!!! Licensed and non-licensed bankers have the same goal, that is not fair!!!! No raise!

    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Good company to start with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller III
    Former Employee - Teller III

    I worked at SunTrust full-time for more than 3 years

    Pros

    Great employees, good branch locations, nice benefits, good client-base, not nation-wide

    Cons

    Low pay, not a lot of promotions or growth opportunities, Upper Management needs to be more involved to produce better results, not nation-wide.

    Advice to ManagementAdvice

    Be nicer to employees, communication is key! Explain things more than just expecting results, stop changing things before we see how they work out.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    AWESOME COMPANY WITH GREAT OPPORTUNITY FOR CAREER GROWTH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MORTGAGE HARP UNDERWRITER  in  Richmond, VA
    Former Employee - MORTGAGE HARP UNDERWRITER in Richmond, VA

    I worked at SunTrust full-time for more than 10 years

    Pros

    Wonderful things about this company is that they have some awesome managers and some great team players.

    Cons

    Could use a much better training tools, and some team building for moral boosting

    Advice to ManagementAdvice

    Better training tools is a must to save company money from constantly reworking

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Working towards banking can be hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Stoli  in  Orlando, FL
    Current Employee - Customer Service Representative Stoli in Orlando, FL

    I have been working at SunTrust full-time for less than a year

    Pros

    Great benefits, pay, comission, great people working with

    Cons

    goals, shifts as a temp, alot changes

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  Atlanta, GA
    Current Employee - Vice President in Atlanta, GA

    I have been working at SunTrust full-time for more than 10 years

    Pros

    WOrk Hard and you will be promoted up the corporate ladder

    Cons

    Once you get up the corporate ladder it is a whole other story; first line managers are not valued. Senior management is not always fair and not forth right with information.

    Doesn't Recommend
  9.  

    Overall, a complacent organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk Management  in  Atlanta, GA
    Current Employee - Risk Management in Atlanta, GA

    I have been working at SunTrust full-time for more than a year

    Pros

    Good benefits package, self-funded insurance plan.

    Cons

    A very complacent organization. There is no focus on true growth and development.

    Advice to ManagementAdvice

    Why bother...it has all be said many times before and ignored.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Too conservative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Regional bank with great client care

    Cons

    Skeleton staffed and too little ATM machines

    Advice to ManagementAdvice

    Listen to your employees concerns

  11. 1 person found this helpful  

    FSR position inside retail store, teller work with sales goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative
    Former Employee - Financial Services Representative

    I worked at SunTrust full-time for less than a year

    Pros

    Fun working with retail customers.
     Busy, not boring. Despite online banking many people enjoy banking in person.
    Starting salary is reasonable but you need the commission.

    Cons

    Sales pressure. Work hours for instore branches are poor, start late and end late. Recommend jobs at branches outside retail stores.

    Recommends
    Neutral Outlook
    No opinion of CEO

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