SunTrust Reviews

Updated August 30, 2014
Updated August 30, 2014
774 Reviews

2.8
774 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
292 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 36 reviews)

  • Good benefits and working with retail branch employees was nice (in 56 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 40 reviews)

  • The job as a Branch Manager did not allow for work life balance (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A Great Tradition No More

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at SunTrust full-time for more than 10 years

    Pros

    SunTrust still has a good name in the marketplace and some very fine people working for them on the front line. Benefits are still competitive, and despite the general perception that bankers don't make much money, there are still plenty of well-paid positions. They provide a good work environment and there are still some people in the company that put the customer first. Time off is fairly generous and in most cases, employees are even required to take one continuous week of vacation per year as an audit control.

    Cons

    SunTrust essential sold its soul about the time it merged with Crestar - their local appeal and custom service is gone. Everything has become cookie cutters and committees. Hyper-vigilance in areas including risk management, compliance and cost control are slowly eroding the staff's capacity to meet customer needs. Outsourcing of customer-facing functions is damaging the company's brand, and outsourcing generally is running off talent and leaving those that remain demoralized. Benefits are slowly being cut back and in some cases, the company is escaping pension obligations with outsourcing. Promotions have been hugely curtailed with new "substantial change in job obligations" requirements. Post-it notes have been banned. Many managers believe that they know everything and that employee input in policies and procedures is not necessary or helpful.

    Advice to ManagementAdvice

    Don't outsource customer-facing positions if you care about your brand. Encourage your people to speak up and encourage your managers to listen to them. You have outsourced so many functions so quickly that you have completely overlooked significant compliance and liability risks that are created simply by having certain functions performed by third parties. Go easy on the initiatives - the employees are already fighting to make time to serve their customers.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Great Advancement Opportunities, but the retail side is tough.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    I like the Company's purpose. Client focus.

    Cons

    Overwhelming amount of tasks. Too many changes are creating too many things to do and people feel overwhelmed.

  3.  

    Great Until........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time for more than 5 years

    Pros

    I learned alot and was allowed to grow as fast as I could. The leadership was great until the brought in the new leadership. The people I worked with were wonderful and who could complain about working downtown.

    Cons

    Our entire dept was outsourced. Measly salary increases.

    Advice to ManagementAdvice

    Consider what made you a great company.. The fact you never followed trends, you were a trend setter and showed you employees how much you cared.. Now. Youve become just another mediocre sub par company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Take advantage of time there, but do move on!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time for more than 5 years

    Pros

    Potential for learning wide variety of banking / financial industry knowledge. Multiple departments and business lines to pick from, both customer facing and behind the scene technical.

    Cons

    Good-ole-boy-gal management stifles productive change. Slow to adopt industry standard technology and governance.

    Advice to ManagementAdvice

    Raise up everyone's skill and salary, not just the vp's and ceo's.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    They want to be the big banks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Specialist  in  Atlanta, GA
    Current Employee - Client Service Specialist in Atlanta, GA

    I have been working at SunTrust full-time for more than a year

    Pros

    ok to work for, decent pay, and nice schedule.

    Cons

    thety try way to hard to be the big banks

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Overall Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time

    Pros

    Benefits are great. Reimbursement is fast. Flexible opportunities for time off. Bonuses are a good amount and are always paid when they're suppose to be.

    Cons

    Long hours sometimes, so it's hard to have time at home. Not much room for promotions. You must do a lot of selling which can be hard if you're not good with talking to strangers.

    Advice to ManagementAdvice

    If I had any advice, it would be to get to know each worker in your area and help them to grow personally and within in the business so they feel as though they have some worth in the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Highly Political, Content to Be Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  Atlanta, GA
    Current Employee - Program Manager in Atlanta, GA

    I have been working at SunTrust full-time for more than a year

    Pros

    Work-life balance is very good. Values-based company.

    Cons

    Highly political, subjective treatment by management with little repercussions.

    Advice to ManagementAdvice

    Institute 360 feedback.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    High pressure sales!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker IV
    Former Employee - Personal Banker IV

    I worked at SunTrust full-time for more than 10 years

    Pros

    The people I worked with were wonderful, caring individuals. I absolutely loved meeting the clients and helping them, even when a sale was not made.

    Cons

    The focus has gone from putting client first (which they still say they do), to putting the sales first. The pressure coming down from management is all about the sales! And the expectations are unrealistic for the most part! The incentives are great, but only of you are perfect. Pay increases are a joke!

    Advice to ManagementAdvice

    Come spend an honest day IN the branch and see how well your staff really does! The people you have working for the bank are extraordinary and should not be tossed aside and treated/threatened the way they are! You are losing very good talent with the decisions you are making and they are going to work with the competition, and take your clients with them!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust as an intern

    Pros

    Great company to work for staff is great.

    Cons

    Slow pace for investment bank.

    Approves of CEO
  11.  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Manager  in  Mc Lean, VA
    Former Employee - Client Service Manager in Mc Lean, VA

    I worked at SunTrust full-time for more than 3 years

    Pros

    friendly, great team and staff to work with

    Cons

    challenging work, and a lot of pressure

    Advice to ManagementAdvice

    staffing

    Recommends
    Neutral Outlook
    Approves of CEO

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