SunTrust Reviews

Updated September 1, 2015
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2.8
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
440 Ratings

Pros
  • Typical 9-5 so work/life balance is good (in 42 reviews)

  • Offered a diverse workplace with good benefits (in 71 reviews)

Cons
  • Crap definitely rolls downhill from upper management (in 44 reviews)

  • The job as a Branch Manager did not allow for work life balance (in 32 reviews)

More Pros and Cons

1,142 Employee Reviews

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  1. Helpful (1)

    Client Advisor- Private Wealth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time (More than a year)

    Pros

    Good company values. Opportunity for advancement. Very welcoming to women and people of color. SunTrust management is very focused increasing the diversity of the workforce. Excellent benefits. Openminded for a conservative southern bank.

    Cons

    Same revenue goals for all client advisors regardless of region and tenure. Onboarding and training is non-existent for this allegedly high level position. Teammates are often cut-throat, undermining one another and poaching clients from each other. Retail teammates are beaten down and forced to work overtime trying to find referrals for the financial advisors. It is all about the numbers here and some of the goals seem aggressive and arbitrary.

    Advice to Management

    Develop goals particular to each region. The amount of people who qualify for Private Wealth Services differs vastly across the SunTrust footprint, but all client advisors have the same revenue goals. Business Banking figured out very quickly that evaluating solely on New Business Revenue was not good for client service nor employee retention.


  2. Ok place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay was ok, as was the work life balance

    Cons

    Disorganized management, sometimes I felt like I was lost in the shuffle... given no direction.


  3. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker/Assistant Manager in Gaithersburg, MD
    Former Employee - Personal Banker/Assistant Manager in Gaithersburg, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SunTrust (Less than a year)

    Pros

    Team work and Training is the best.

    Cons

    Will lay you off if you off you exceed bereavement

    Advice to Management

    Be more understanding to employees going through bereavement


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Assistant Vice President

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Atlanta, GA
    Current Employee - Assistant Vice President in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at SunTrust full-time (Less than a year)

    Pros

    Benefits, work remotely capabilities, experienced leadership.

    Cons

    Lack of social involvement.


  6. Decent Job, but Sales Aspect was Not For Me

    Current Employee - Teller in Lookout Mountain, GA
    Current Employee - Teller in Lookout Mountain, GA

    I have been working at SunTrust (Less than a year)

    Pros

    Client interaction Clearly defined goals Excellent training Great hours Fair pay Attractive Workspace Hands-On Management Sales

    Cons

    There is a lot more sales involved in this job than was advertised - there is a lot of pressure to get people in to see the bankers and get them to sign up for services or bring their money to SunTrust. Sometimes I could do this and feel good about the fact that I legitimately helped. Sometimes I felt that I was simply "doing no harm" for my own good.

    Advice to Management

    Empower employees to truly help clients, not just get as many "clients helped" as possible. Keep a wary eye on your managers to ensure that the ways they're pushing their team members to get those clients helped is motivating, not demoralizing.


  7. Enjoyable place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Specialist in Charleston, SC
    Former Employee - Client Service Specialist in Charleston, SC
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at SunTrust (More than a year)

    Pros

    great work environment, great management

    Cons

    difficult to move up from within


  8. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Durham, NC
    Former Employee - Sales Associate in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best company....Great future and growth

    Cons

    None...great place to work. Unlike many jobs..Company just needs to improve transparency. Company could do better in its training...just a bit...

    Advice to Management

    Management is great and everything is about work/family balance life.....Management takes pride in employees.


  9. I do love working here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust part-time

    Pros

    -ability to grow -Great 401k match program -Employee well being program -Employee discounts -Best account suntrust has to offer for free

    Cons

    -Consistently changing how we make our approach while trying to make SunTrust more profitable. When something works don't get too used to it, it will be changing shortly.


  10. Solid bank, good people and good process

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Relationship Manager in Cincinnati, OH
    Former Employee - Commercial Relationship Manager in Cincinnati, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SunTrust (More than a year)

    Pros

    Huge market share in Orlando - almost 1 in 3 businesses do business with SunTrust

    Cons

    Mid-level management is always looking over their shoulder

    Advice to Management

    Profits, not politics...


  11. Helpful (1)

    Changing to Wells Fargo

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager IV in Atlanta, GA
    Current Employee - Branch Manager IV in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    401k match, front line employees want to do what is best for the clients.

    Cons

    With most leadership coming from Wells Fargo and Bank of America so the sales model is turning towards those companies. Severe micromanaging now. Needless widgets are being tracked that do not increase productivity or profitably

    Advice to Management

    Don't follow the leadership of the big, giant, mega banks.



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