SunTrust Reviews

Updated April 15, 2015
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2.7
993 Reviews
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Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
386 Ratings

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 71 reviews)

Cons
  • upper management had a old south mentality not many other races in management (in 44 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 32 reviews)

More Pros and Cons

Employee Reviews

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  1. no precise vision to gather around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time

    Pros

    client loyalty and brand image

    Cons

    internal conflict is stopping progress

    Advice to Management

    pick a side and go

  2. A sometimes fun and high pressure work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Working at other banks, this is one of the better ones to work for in terms of pay, benefits and goal expectations. The company values you more as an employee than some other financial institutions.

    Cons

    There are a lot of politics involved in working in the retail banking industry overall and SunTrust is no exception. District managers really only care about what you're producing and not you as an individual. There are no clear goals because one system lists a number while your location manager says another and the district manager has a completely different expectation.

    Advice to Management

    Care more about employees as people instead of only worker bees and they will be happier and in turn be more productive and accepting of last minute changes.

  3. Helpful (1)

    FSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Service Representative
    Current Employee - Financial Service Representative

    I have been working at SunTrust

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Teammates.....down time....pay. experience. Good Training from very nice people.

    Cons

    Quarterly bonuses were 1200.00 (all of 2014)...now theyre 300-400, but, youll never make them,,,,,all the important things bankers sell are no longer valued as of 2015....only checking,checking,checking accounts...They changed the bonus structure so that the 300-400 bonus cant be met without significant checking account quotas being met...What other bank values a DDA over a mortgage,equity line, so on...Secondary to that, when did huge amounts of lending from a banker, well in excess of quota standards, become worth 0$ on their paycheck...They took away free AD&D insurance....Cut the free life insurance in half...switched from suits and dress clothes to cheesy looking polos...The pay is reasonable, but job security is laughable. Three consecutive months not selling checking accounts, no matter how many other relevant products you sell, and your gone..Last couple of years were great,,,,,this year is just another Upper management fool(probably from Best Buy) deciding a new approach is needed....BM's have no authority...They cant hire or fire you without an uppers "ok"..The amount of changes ive seen in 14 months has been almost unbelievable. ( this is company wide...not just in my store/region)I truly wanted SunTrust to be a career, now, I only look forward to leaving. BTW FSR III earn between 32-37K...If your applying, ask for 35K. P.S.RUN!

    Advice to Management

    Quit immediately, you're not Bankers. This place is a shadow of its former self, with turnover rates that would rival Burger King.

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  5. Helpful (1)

    Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at SunTrust full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people, great environment. Company is trying to do right by its employees for the most part.

    Cons

    No internal promotions, Only the very few lucky enough to work on high profile sales or projects get above average ratings and cost of living raises that go along with it.

  6. overall good bank to work for, especially if you work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Above average pay/ compensation. Hard work can be generously rewarded with quarterly incentive bonus payouts

    Cons

    Compliance dept refuses to let licensed bankers discuss investments in any manner w/ clients. Not sure why they have a licensed position if you can't use it.

  7. Helpful (1)

    Great place to learn about the financial industry!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Always busy, learned something new everyday. Great team of people to work with. The scope of banking is constantly changing, and you have to be prepared to keep up with it.

    Cons

    Limited upward mobility. Promotions are few and far between.

    Advice to Management

    No one likes to stay in the same position forever. Do all you can to help your people move up, and work to improve their careers, not just yours and your bottom line.

  8. Promotional Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - System's Analyst in Atlanta, GA
    Current Employee - System's Analyst in Atlanta, GA

    I have been working at SunTrust full-time (more than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Enthusiastic individuals will find many choices to choose from when seeking employment here. Advancement opportunities are available for talented people - diversity is embraced so only limited by ability to seize the day.

    Cons

    Many glass ceilings still for minorities and women in banking. Aggressive pursuit of dreams are a must for those newly entering this world.

    Advice to Management

    Have more faith in your employee's ability to complete the task assigned and release some tension on the reigns to let your employees soar to the next level.

  9. Very Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Portfolio Manager in Tampa, FL
    Former Employee - Portfolio Manager in Tampa, FL

    I worked at SunTrust

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great training and well compensated

    Cons

    very political and changes every 6 months

  10. Overall a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Coordinator in Greenville, SC
    Former Employee - Teller Coordinator in Greenville, SC

    I worked at SunTrust

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sales expectations are reasonable and the company has good policies in place.

    Cons

    Can be a stressful atmosphere if you come into a management position brand new to the company. The BM tells you not to jump into your responsibilities too soon but the people over the BM ask you why you aren't taking on your role. Communication between the higher ups is in need of improvement.

  11. SunTurst GWR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    stable organization that follows trends and actions of other like companies

    Cons

    lack of work life balance

    Advice to Management

    none

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