SunTrust

  www.suntrust.com
  www.suntrust.com

SunTrust Reviews

Updated December 22, 2014
Updated December 22, 2014
895 Reviews
2.7
895 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
343 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 71 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 44 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Good management nice people there

    Cons

    Limited advancement lots of changing goals

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Minimum leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Atlanta, GA
    Former Employee - Financial Services Representative in Atlanta, GA

    I worked at SunTrust

    Pros

    Good team to work with

    Cons

    processes are slow and redundant

    Advice to ManagementAdvice

    Be consistent

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    teller

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    very good company to work for if you have a good manager

    Cons

    They are keen on sales which is a change for what they were advocating for before

    Advice to ManagementAdvice

    Review the Managers some of them are simply not qualified to be Branch Managers. Watch out for the nepotism that is rising and therefore you end up being short changed when it comes to quality employees.

    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I was a Financial Services Representative II who worked for SunTrust for about a year and a half.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative II
    Former Employee - Financial Services Representative II

    I worked at SunTrust

    Pros

    Good benefits and great stability. I worked in the in-store location and I enjoyed the experience of a teller and a loan officer. The pay was good and great client interaction. The job was pretty interactive unlike traditional banks.

    Cons

    Sales driven. Doesn't care much about the people like they say they do unless they are hitting their numbers. They only promote from outside and no room for advancement. The pay raise was not amazing and moving from one position to another did not increase your pay much. Those outside of the company had a great chance of earning more money than those within the company.

  6.  

    Good compant to work for I enjoyed almost a decade of employment with them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager II in Lynchburg, VA
    Current Employee - Branch Manager II in Lynchburg, VA

    I have been working at SunTrust

    Pros

    I enjoyed trying to meet my goals and train my staff

    Cons

    Corporate strategies and focus changed back and forth from year to year like a pendulum between a sales focus and tight operational controls. Too much focus on shareholders and not enough focus on customers.

    Advice to ManagementAdvice

    Be proactive and not reactive in setting corporate goals

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Engagement and Readiness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Readiness and Engagement in Atlanta, GA
    Current Employee - Readiness and Engagement in Atlanta, GA

    I have been working at SunTrust full-time (more than an year)

    Pros

    Work/life balance. Employees are committed and try hard.

    Cons

    Executive leadership is ill-equipped to navigate the changes happening in the banking industry.

    Advice to ManagementAdvice

    Should focus on being a regional bank and nothing more.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good in all, have to like change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Vice President in Atlanta, GA
    Current Employee - Group Vice President in Atlanta, GA

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    Good opportunity to do different work if you are motivated to perform.

    Cons

    Management changes a lot (7 managers in 5 years) so no one advocates for you, your career.

    Advice to ManagementAdvice

    Appreciate and reward top talent. They might stay longer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    outside services used

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Pros

    the compensation is fair, i guess

    Cons

    This company uses outside agencies to rate performance or harass customer service representatives. Fake customers call in with phony account numbers and will try to trick representatives. This information is used to promote those that they want to keep or harass those that they want to resign

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
  10.  

    If you have other means for employment go elsewhere take it even for less you won't regret it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Miami, FL
    Former Employee - Personal Banker in Miami, FL

    I worked at SunTrust full-time (more than 5 years)

    Pros

    My branch teammate are awesome. Holidays off are a plus

    Cons

    Outdated systems.
    Outsourcing departments to India
    System freezes in the middle of an interaction
    Staffing shortages
    Conference calls every other day

    Advice to ManagementAdvice

    Stop trying the cookie cutter approach. Branches need support clients notice the change in service. Upper management we are not puppets or toys we are professionals stop making decisions from your office and work in the field to better understand the business. For once know your employee stories help them grow aspire for higher. Invest in the system. Last bring back jobs stop outsourcing they are horrible

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    It pays the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Great teammates within each market

    Cons

    Not enough practical training in place

    Advice to ManagementAdvice

    Instead of hourly reports and emails...get more people in to have in depth weekly training

    Recommends
    Neutral Outlook
    No opinion of CEO

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