SunTrust

  www.suntrust.com
  www.suntrust.com

SunTrust Reviews

Updated November 25, 2014
Updated November 25, 2014
871 Reviews
2.7
871 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
336 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 71 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 44 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Banking Relationship Officer in Parkland, FL
    Current Employee - Business Banking Relationship Officer in Parkland, FL

    I have been working at SunTrust full-time (more than an year)

    Pros

    Your voice is heard. Management is always available and ready to help. There is a lot of room for growth

    Cons

    Size can be a problem if you are looking to move to the northeast or western part of the country. Other than that, no other issues

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at SunTrust

    Pros

    The best party about working at a bank are the holidays. You may get lucky and find an awesome manager. Having a good team makes a big difference. Good benefits as well.

    Cons

    Opportunities to progress. Getting a raise or recognition is not a very common thing. The pay is low considering the among of money your work brings to the bank. Retail is the bottom if the pyramid. Climbing the corporate latter is a serious task but like many organizations, knowing someone on the inside is the way to progress.

    Advice to ManagementAdvice

    Value your team

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    The Choice is Yours as to whether you wish to work forever for this company making minimum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Analyst
    Current Employee - Credit Analyst

    I have been working at SunTrust full-time (more than 3 years)

    Pros

    The Pros of this Position is that you have weekends off.

    Cons

    The pay is low and the upward mobility is longer than one would expect to have

    Advice to ManagementAdvice

    Think smaller. You are getting in your own way when you do not listen to the people you are managing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at SunTrust full-time (more than an year)

    Pros

    Great management and training. Competitive salary.

    Cons

    Raises were awful. Basically you have to leave the company to get more money.

    Advice to ManagementAdvice

    No advice at all

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great "do it for the team" culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Credit Risk Management in Atlanta, GA
    Current Employee - Retail Credit Risk Management in Atlanta, GA

    I have been working at SunTrust as an intern (less than an year)

    Pros

    Hours were not too demanding (compared to other banks), everyone is willing to help with any questions you may have, team environment, great company culture.

    Cons

    I found that I was not busy at all during some parts of the summer with no work to do, but then near quarter end the work piles on and seems as if it is never ending.

    Advice to ManagementAdvice

    Allow for interns to meet with other parts of the bank and see what other departments do and how they function.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Place To Learn and Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Richmond, VA
    Current Employee - Operations Manager in Richmond, VA

    I have been working at SunTrust full-time (more than 3 years)

    Pros

    I am constantly challenged. We are always striving for process improvements. I also enjoy working and interacting with people across business lines on problems for resolution.

    Cons

    Long hours during high volume peaks.

    Advice to ManagementAdvice

    More formal training would help employee engagement.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Be competitive for crumbs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist in Atlanta, GA
    Former Employee - Client Service Specialist in Atlanta, GA

    I worked at SunTrust full-time (more than an year)

    Pros

    Suntrust is awesome when it comes to customer service. That's why I fell in love with the company in the first place.

    Cons

    Stop trying to be like other banks and concentrate on not being pests. A lot of the branches in the south have the same customers that come in several times a week. They don't want to be asked about applying for loans, credit cards or mortgages every time they come in.

    Advice to ManagementAdvice

    Take a good look at the pattern of customers that come in instead of blaming the staff of not doing enough. Maybe the standards and numbers need to be adjusted.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Great opportunity for quick promotions

    Cons

    High sales pressure and robotic teaching when it comes to customer service

    Recommends
    Approves of CEO
  10.  

    Just ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Washington, DC
    Former Employee - Personal Banker in Washington, DC

    I worked at SunTrust full-time (more than an year)

    Pros

    One of the best training programs I have experienced banking. Their rigorous training courses will have all employees prepped and prepared for the next level, which is the branch.

    Cons

    Interactions with customers are somewhat robotic. Had to make use of an "RBT Tool" which caused for strained customer interaction.

  11. 1 person found this helpful  

    SunTrust was a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    If you don't mind poor pay. SunTrust is hiring.

    Cons

    Major outsourcing of Jobs to India and Philippines. Each department has production goals that are impacted if you take an extra break or go to the bathroom more than once a day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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