SunTrust Reviews

Updated October 16, 2014
Updated October 16, 2014
831 Reviews
2.8
831 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
313 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 41 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 59 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 43 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Decent company. Unfair pay policies for hard working employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Officer, Consumer Lending
    Current Employee - Officer, Consumer Lending

    I have been working at SunTrust full-time (more than an year)

    Pros

    No cost training offered to broaden your horizons. Good benefits regarding health insurance and 401K with company match.

    Cons

    Unfortunaly the cons outweigh the pros from my perspective. During reviews they'll only award a max pay increase of 2%. I've worked more and have been more efficient & productive than all other 25 employees in my group yet we all get the same pay raise. When being promoted, the company will only allow a max 8% increase on your salary. This is a huge red flag because I earned the promotion for performance and work ethic. According to the company salary structure; I should have gotten an increase of approximately 16K just to get the "minimum" they claim they'd pay an employee with the job grade I was offered. However, my pay increase was barely 4K.

    Advice to ManagementAdvice

    Treat your employees fairly!!! Especially if they go above and beyond and mean good to the future of your company. I find it very disturbing that a loyal employee who genuinely earned a promotion and was able to skip 4 job grades wont be offered the same salary as someone being hired from the streets for the same position. Along with me, you've lost good employees just because other companies were willing to pay us what we are worth. Continue to nickel and dime your employees and you will be left with people that are just looking for a "job" so they can pay their bills and dont care about how well the job is done. With this philosophy you'll end up with the worst in the workforce and will always remain behind the Big 10.

    Doesn't Recommend
    Negative Outlook
  2.  

    Great company but has undergone some considerable downsizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Banker in Nashville, TN
    Current Employee - Small Business Banker in Nashville, TN

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    The company has great benefits. There is opportunity to move up if you're willing to relocate

    Cons

    I was in three different departments that were downsized. The company is becoming leaner, outsourcing, and eliminating redundancies, They may be preparing for a merge.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good employer to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    Good work-life balance, Remote work options, Hands off management style

    Cons

    Minimal career growth, not much opportunity to changes roles.

    Advice to ManagementAdvice

    Create more career and growth opportunities.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSS in Knoxville, TN
    Former Employee - CSS in Knoxville, TN

    I worked at SunTrust full-time (more than an year)

    Pros

    Great benefits, paid holidays and paid vacations, steady hours and opportunities to build experience on resume to move up the ladder internally or externally.

    Cons

    High sales goals and steady turnover on teller line especially - client service position not been around long so still learning its place in the branches

    Advice to ManagementAdvice

    Coach teammates often and will good feedback for growth

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Teller 3

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Hours and Manager--- She is amazing

    Cons

    Sales company forces for referrals

  7.  

    Good Stepping Stone for better positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker II in Tallahassee, FL
    Current Employee - Personal Banker II in Tallahassee, FL

    I have been working at SunTrust full-time (more than an year)

    Pros

    Flexible Hours and good coworkers

    Cons

    Disconnect from area managers to retail staff

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    remarkable

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    I enjoy learning new things and multi-tasking. I enjoy sun trust environment. It is an laid back atmosphere that anyone will love to work.

    Cons

    The organizing with how they want the project to run.

    Recommends
  9.  

    Okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Lead in Chesapeake, VA
    Former Employee - Teller Lead in Chesapeake, VA

    I worked at SunTrust full-time (more than 5 years)

    Pros

    Good Benefits, they have a many location

    Cons

    No a lot of room for advancement

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker IV in Windermere, FL
    Former Employee - Personal Banker IV in Windermere, FL

    I worked at SunTrust full-time (less than an year)

    Pros

    Nice people and great training

    Cons

    certain locations add additional pressure to perform due to lack of previous production

    Advice to ManagementAdvice

    Give employees the appropriate time needed to grow happy and organically

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Wonderful people working hard in a company with rudderless and shortsighted leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Executive in Atlanta, GA
    Former Employee - Operations Executive in Atlanta, GA

    I worked at SunTrust full-time (more than 5 years)

    Pros

    Relationship driven culture
    Good people working hard to get jobs done
    Work Life balance excellent

    Cons

    Short sighted leadership
    Slogans over real strategy
    Actions are not consistent with stated values
    Lack of business maturity in process, execution, metrics, and general business metrics.

    Advice to ManagementAdvice

    Find a strategic path and stick to it longer than 1 year... every year. Understand the difference between a marketing slogan and real strategic vision.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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