SunTrust
2.9 of 5 647 reviews
www.suntrust.com Atlanta, GA 5000+ Employees

SunTrust Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

2.9 647 reviews

                             

59% Approve of the CEO

SunTrust President and CEO William H. (Bill) Rogers Jr.

William H. (Bill) Rogers Jr.

(237 ratings)

45% of employees recommend this company to a friend
647 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "You will have a good work life balance if you manage your time effectively"
    in 32 reviews
  • "good benefits package to employees and potential room to grow"
    in 55 reviews
Cons:
  • "Very product pushy and upper management liked to micro-manage"
    in 37 reviews
  • "Hard to transition from Branch Manager position into Corporate"
    in 23 reviews
  • Show more review highlights

Reviews

2 people found this helpful  

Solid and very stable banking/ financial environment. Excellent start for the novice banker..

Anonymous Employee (Former Employee)

I worked at SunTrust

ProsSun Trust has sufficient classroom as well as on-the-job training. It is a great bank to begin your career. Staring pay in Georgia for In- Store Bankers is above average, However, you really work hard to earn your pay. ( All In-Store reps are expected to perform ALL banking duties, (both teller and sales simultaneously.)
Awesome benefits for All, (both Full and Part-timers)

ConsIf you are not an excellent multi tasker, and quick, continued learning is not your strength, then one may struggle in this position. In-Store positions are not allowed every federal holiday off, as the traditional branches are. In-Store schedules can also be very long, (till 7pm) and very taxing...

Advice to Senior ManagementMy manager was the best, very patient, thoughtful, humorous and kind. Management should continue to have staff contests which promote friendly, team spirited competition. Always pay extra attention to all "new" employees early on to avoid frequent turn-over.

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Suntrust

Assistant Branch Manager (Former Employee)
Richmond, VA

I worked at SunTrust full-time for more than a year

ProsGood work life balance in the branch side.

ConsVery aggressive sales goals with above average staff turnover

Yes, I would recommend this company to a friend

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  • Disapproves of CEO

 

For Profits Banks

Financial Services Representative (Former Employee)
Durham, NC

I worked at SunTrust full-time for more than a year

ProsGreat Training
Awesome People
Loved the interaction with the customers

ConsThe pressure to sell financial products to customers in a economy that was in distress

Advice to Senior Managementinstead of pressuring tellers and FSR's to sell products to customers, cold calling, etc let the employees offer superior customer service. Without the pressure employees will enjoy their jobs ten times more and be able to offer and provide consumers with great customer service and services that the need instead of services to just make a sale or referral.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Bank who doesn't know what it want's to be

Financial Services Representative II (Current Employee)
Marietta, GA

I have been working at SunTrust part-time for more than a year

ProsPart time works can make own schedule with Manager. The company provides good benefits. The company has a great multicultural staff .

ConsPoor technology for a large financial institution. Collaboration between LOB partners are very poor. No real ability to grow with the company. Don't expect a raise.( To get a decent raise you have to leave the company and come back as most employees at the bank knows). reactive as a company instead of proactive. No innovation, just copies what other banks are trying.

Advice to Senior ManagementStreamline the company through technology. Have a lot of talent in ranks, create a REAL career growth chart. Retain talent you have by fairly compensating instead of bringing in outside staff. You get what you pay for, when you let go of higher waged employees for new cheaper ones if effects all stakeholders.

No, I would not recommend this company to a friend

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2014 bringing all the wrong changes.

Anonymous Employee (Current Employee)

I have been working at SunTrust full-time

ProsEnjoy my coworkers and clients greatly.

ConsHuge turnover of upper management. Focus is going to selling widgets. Feels like the relationship banking is no longer the focus.

No, I would not recommend this company to a friend

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Sales goals are a joke

Part Time Teller I (Former Employee)
Atlanta, GA

I worked at SunTrust part-time for more than a year

Prosgood benefits package to employees and potential room to grow

Consyou must sale sale sale if you are in retail with unrealistic goals.

Advice to Senior Managementget rid of sales goal

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good Experience

Anonymous Employee (Current Employee)

I have been working at SunTrust full-time

ProsA lot of learning possibilities, great co-workers, laid back environment, good perks, good work-life balance.

ConsMinimum growth potential - a lot of "lifers", weak technology, managers really don't know what's going on in their departments.

Advice to Senior ManagementLearn you product and get a better understanding of the work.

Yes, I would recommend this company to a friend

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Great company to start your banking career

Personal Banker III (Current Employee)
Annandale, VA

I have been working at SunTrust full-time for more than a year

ProsYou meet new people each day at the job. You have different challenges day by day. Good training with a continuous improvement program.

ConsYour do not feel you are safe at the job because of the constant increase on goals and new indicators.

Advice to Senior ManagementCreate more bonuses and incentives.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Conservative

Personal Banker (Current Employee)
Jacksonville, FL

I have been working at SunTrust full-time for more than 3 years

ProsVery loyal client base and a team oriented work place. Management is very engaged with even low level employees.

ConsConservative lending hurts our ability to be a one stop shop. Worst of all is the marginal (4% max) raises.

Advice to Senior ManagementIncrease employees pay to reflect new positions. A candidate promoted from within should always be paid more than a new hire in the same role.

Yes, I would recommend this company to a friend

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  • Approves of CEO

 

Well experienced with the working industry

Attorney Liaison (Current Employee)
Glen Allen, VA

I have been working at SunTrust full-time for more than 8 years

ProsOpportunity to experience working with the attorneys in other states.

ConsHaving an understanding of the documents that are needed to pursue a case.

Advice to Senior ManagementExperience helped me advance my college education in the business field.

– I'm optimistic about the outlook for this company

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