SunTrust Reviews

Pros

Fair amount of autonomy.
Pay is comparable to others in the industry
Focus on on-going sales training
Annual surveys to gauge employee satisfaction

Cons

Bonuses are adversely impacted by the firms performance even if your line of business exceeds goals.
Lots of talk about client first but very clearly it's a firm first culture

Pros

The work environment is great. There are a lot of opportunities for advancement, and the managers really care about the success of employees on their team.

Cons

The salaries offered at SunTrust are not competitive, especially considering the sensitivity of the information we are responsible for. You could make more money working in a retail or restaurant business. Even the cell phone companies T-mobile and Verizon pay more, and thats sad. There is a very high turnover rate because of the low salaries they offer.

Advice to Senior Management

Offer competitive salaries!!!

Pros

Lots of change happening, new management philosophy and approach

Cons

Perhaps a little slow to implement great ideas

Pros

I'm a contractor, but full-time employees get really good benefits and generally work good hours. I think most positions are comparability less stressful than at other companies.

Cons

It's a bank, so it's boring. There's a lot of BS that goes around. There's a lot of wasted time, money, and resources.

Advice to Senior Management

Focus on the key problems and the solutions for those problems. Cut the excess trash.

Pros

Credit Culture and willingness to make loans
Commercial Banking is King at SunTrust
Likes to make bigger loans
Agile and quick in the marketplace

Cons

Employees talking behind others backs - goes on everywhere
Confidential information shared with others on team - goes on everywhere
Team members disapproving with new directives of commercial bank management, i.e., pre-call planning, growth and retention plans, etc.
Technology extremely lacking behind peer group
Treasury Management and tools extremely lacking behind peer group

Pros

It is a strong company with a great brand. There is a seeming large amount of personal growth potential as well.

Cons

While there is seemingly a lot of room for personal growth, if you get stuck in a retail position they groom you to move up the ladder even if you have no desire to go from Teller, to FSR, to Branch Manager. I regularly applied for positions with corporate and never received any response.

Advice to Senior Management

Provide alternatives to the standard retail ladder, especially when a college educated person takes a job in your retail positions. I wanted to use the retail position as a foot in the door, instead I was pigeonholed.

Pros

Good Training. Company has a focus on customer service. There is plenty of opportunities to grow as a banker. Co-workers have always been easy to work with. Always had a good work life balance.

Cons

Upper management is constantly developing new ideas to drive sales that have no practical use in the real world. Pay is below industry average and the annual raises are non-existent. Goals are often unattainable. Top down micro-management at its finest. Can't keep good talent due to lousy pay

Advice to Senior Management

Teach management how to manage by example and not by fear. Reward good employees with better pay to retain top talent.

Pros

Great people to work with. I loved my manger and Assistant manager. Even My Teller coordinator.

Cons

Not enough pay for the amount of work you put out. The area manager is really pushy for sales. She never spoke to the teller line. She would just walk pass us as though we weren't there.

Advice to Senior Management

None

Pros

Surrounded by Team Players. SunTrust offers growth and various incentives so long as the employee wants to succeed.

Cons

sometimes there is drama. but as long as one does not fall into it, all is Great!

Pros

In the micro (my unit) has good staff and good working relationship and environment.

Cons

Upper management changes the products and the focus on weekly bases in retail banking . We are assigned unrealistic goals and then threatened with disciplinary actions should we not meet those goals.

Advice to Senior Management

Learn how to motivate and inspire instead of putting demoralizing pressures (see "cons" above) on employees.