SunTrust Reviews

Updated June 30, 2015
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2.8
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Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
406 Ratings

Pros
  • Typical 9-5 so work/life balance is good (in 42 reviews)

  • Offered a diverse workplace with good benefits (in 71 reviews)

Cons
  • Crap definitely rolls downhill from upper management (in 44 reviews)

  • The job as a Branch Manager did not allow for work life balance (in 32 reviews)

More Pros and Cons

1,063 Employee Reviews

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  1. Helpful (5)

    Quality depends on your time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Specialist I in Orlando, FL
    Former Employee - Client Service Specialist I in Orlando, FL

    I worked at SunTrust full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you can meet your sales goals (and the rest of your location can too), you stand the chance to make a nice bonus. Additionally, if you have the right team it can be a great place to work. My manager intrinsically knew who would be a good fit for the culture she wanted in her branch (productive, but fun) and crafted a team that worked together brilliantly. When hiring was taken out of her hands, the new hires were terrible fits and didn't last long.

    Cons

    I know sales goals are made to increase, but it many regards they're becoming unattainable. That's not motivating, that's frustrating. Especially when you hear that one location is at 300% of their investment revenue goal and then it turns out their goal is 1/3rd of your location's.
    Also, there's a lot of new employees coming over from Wells Fargo. That's great, except they're bringing the Wells way of business with them. If you left the organization for a reason, don't bring it with you!

    Advice to Management

    For the love of god, ENOUGH with the weekly call nights. Nobody likes them and the vast majority of clients hate it. Stop bringing stuff over from Wells Fargo, it's not working there and it's not going to work at SunTrust either.


  2. Helpful (1)

    My Experience at SunTrust

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Cary, NC
    Current Employee - Personal Banker in Cary, NC

    I have been working at SunTrust full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    As long as you have the right manager things will go smoothly. If you schedule yourself correctly goals are achievable. Salary is decent.

    Cons

    You can't focus on the day to day goal, because it will drive you insane. Corporate has unrealistic ideas about what will improve performance, like monthly call nights where personal bankers are made to stay an extra hour and cold call unsuspecting customers and offer them more services.

    Advice to Management

    Employees are padding their numbers on call nights. These events are not actually effective. Giving customers an above-and-beyond experience where value is added to their lives would create a banking environment wherein goals were far exceeded because real needs were being uncovered.


  3. Financial Service Representative

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time (More than a year)

    Recommends
    Recommends

    Pros

    Friendly Customers and co works

    Cons

    Working some holidays and Saturdays.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at SunTrust (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people. Good benefits. Love the culture.

    Cons

    Compensation could be better but it is fair.


  6. Don

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller II in Durham, NC
    Former Employee - Teller II in Durham, NC

    I worked at SunTrust (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good benefits, nice folks, chances to work with a lot of other people outside of SunTrust employees.

    Cons

    They will absolutely drop you in a hot second. After being employed there for two and a half yrs. I went out on maternity leave. When I returned they told me my referral numbers were low (I was usually at the top for our area). One month later they hired one new teller and let two tellers and two platform people go. It was really depressing. That branch location ended up closing less than six months later.

    Advice to Management

    It is demoralizing to the rest of your staff when you are continually having layoffs. Your money makers will leave if they have no sense of job security.


  7. Helpful (1)

    TELLER II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller II in Hollywood, FL
    Current Employee - Teller II in Hollywood, FL

    I have been working at SunTrust part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Its okay.. Nothing great. Basic bank knowledge and procedures.

    Cons

    Schedule is always on a Thursday or Friday for the following week. Training sucks. Computers and tech is out dated. Always seems to be an issue requesting time off for a part time position. All about there numbers!

    Advice to Management

    Better Benefits and stop removing positions from branches cause more work for everyone else that is already behind!


  8. Helpful (3)

    Instore Branch manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity to help clients with their financial lives.

    Cons

    If you don't sell, you're gone.

    Advice to Management

    Just because other banks see clients (and employees) as commodities doesn't mean you should.


  9. Helpful (4)

    Great company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Savannah, GA
    Former Employee - Financial Services Representative in Savannah, GA

    I worked at SunTrust full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I loved the benefits that this company provided. The people that I worked with were wonderful.

    Cons

    If you start out new with this company, you can expect a very low wage compared to other companies. Really, my only complaint with that is that yearly (even maximum) raises don't ever get you where you need to be. My manager actually told me to quit, work somewhere else for a year, then come back and negotiate a higher salary. It's just that difficult to move up (not title wise, but salary wise)


  10. Great company, little food

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Great people to work with and around

    Cons

    Food court = bleh a.k.a not that great

    Advice to Management

    Keep being nice


  11. In-Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Branch Manager in Gaithersburg, MD
    Former Employee - Store Branch Manager in Gaithersburg, MD

    I worked at SunTrust full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good benefits, great team to work with.

    Cons

    Hiring process works so slow, outdated systems, needs better communication.



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