SunTrust Reviews

Updated September 12, 2014
Updated September 12, 2014
791 Reviews
2.7
791 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
296 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 36 reviews)

  • Good benefits and working with retail branch employees was nice (in 56 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 40 reviews)

  • The job as a Branch Manager did not allow for work life balance (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Thrown out like trash after almost 20 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Administrator  in  Atlanta, GA
    Former Employee - Database Administrator in Atlanta, GA

    I worked at SunTrust full-time for more than 10 years

    Pros

    My co-workers was one of the few positives about Suntrust.

    Cons

    Worked like a dog the last several months I was there, and then summoned to my managers' office and being summarily fired with no severance pay or given any time at all to find another job. They didn't even wait until the end of the day to do this, but did it while all of my co-workers were present to watch. Very poor management. I would hope anyone considering coming to Suntrust would choose anywhere else first. They don't know the meaning of the word loyalty. The only thing I can say good about them is that they're financially solvent, and I'm looking forward to the pension I'm going to enjoy spending for many years.

    Advice to ManagementAdvice

    Why bother.

    Doesn't Recommend
  2.  

    Unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Greenville, SC
    Current Employee - Anonymous Employee in Greenville, SC

    I have been working at SunTrust full-time for more than 3 years

    Pros

    At Suntrust the pay is favorable and has the potential to be a great company with the correct leadership. The benefits are fantastic and also needed to cope with the stress.

    Cons

    Upper management is out of touch. Incentive plan is designed to prevent associates from achieving. Associates not receiving guidance for career development. Call nights every week get old and wears down teammates.

    Advice to ManagementAdvice

    ST has potential to do great things. Currently, the leadership is out of touch and lacks leadership to inspire success. Associates do not have a voice and would be retaliated against if they spoke up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Pressured

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative II  in  Orlando, FL
    Former Employee - Financial Services Representative II in Orlando, FL

    I worked at SunTrust full-time for more than a year

    Pros

    I built some great relationship with the customers via long term retention building. It open the door for some strong sales leads and the ability to develop strong good leads.

    Cons

    Management was very poor and not well trained. They were constantly pressured the employee to produce even thought banking was ungoqing some fundamental changes.

    Advice to ManagementAdvice

    The should undergo more training on the retail floor.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    not at all people-focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker  in  Durham, NC
    Former Employee - Personal Banker in Durham, NC

    I worked at SunTrust full-time for less than a year

    Pros

    I enjoyed being able to help people when I could. Salary and benefits were pretty good.

    Cons

    Having to try to force expensive products and services that struggling clients didn't need felt awful. It goes against trying to help clients when you have to try to talk them into things that result in more/higher fees that they already cannot afford. The attitude that a client is not a "real client" unless you can get a sale out of them shows how little they actually care about their clients.

    Employees are belittled and yelled at in front of other employees and clients regularly. How exactly is this supposed to improve performance?

    Advice to ManagementAdvice

    Readjust your focus to the people (both employees and clients). Clients that feel like they can get help rather than a high-pressure sales pitch when they are struggling will be clients for life.

    Regardless of sales employees deserve to be treated with basic human respect. A little bit of this will go a long way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    SunTrust: Wrong Company to work for..............

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Coordinator  in  Atlanta, GA
    Former Employee - Teller Coordinator in Atlanta, GA

    I worked at SunTrust full-time for more than 10 years

    Pros

    No Pro at all, wrong company to work for............

    Cons

    Company values are total screwed. No Loyalty, no vision, horrible pay and extremely incompetent managers.
    Managers get away with murder, Upper managment has no clue what is going on in their branch's. Some branch's are under staffed which it a safety and service issue daily. They work their employees very hard with little or no reward. Incentive plans always changes which cause goals to be higher each year and rewards stays the same or is lowered.

    Advice to ManagementAdvice

    Please close your doors, Wells Fargo is better choice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Cut-Throat, Dishonest manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Pros

    I met and worked with a great team of people.

    Cons

    Management is cut-throat and phony.

    Advice to ManagementAdvice

    Clean house on mid-management.

    Doesn't Recommend
  8.  

    Room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Richmond, VA
    Current Employee - Personal Banker in Richmond, VA

    I have been working at SunTrust full-time for more than 3 years

    Pros

    Great place for diversity and sales. I'm sorry but I don't have too many pros for this company and I tend to be very enthusiastic about my work

    Cons

    Not enough leadership or support. Hire people who aren't qualified for the job and then don't train them for success. A lot of constant unanswered questions. Disconnect in retail and call center solutions

    Advice to ManagementAdvice

    Growth necessary in order for the company to remain successful. It must hire qualified managers and then take care of the managers so that they want to take care of their employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Training Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Specialist  in  Atlanta, GA
    Former Employee - Training Specialist in Atlanta, GA

    I worked at SunTrust full-time for more than 5 years

    Pros

    The BEST training
    Great benefits
    Career advancement opportunities if you are well-liked

    Cons

    Love to play musical bankers... constantly shuffling
    You are not a person. You are just a number.
    Horrendous sales pressue.
    They constantly tell you that you are lucky to have a job.

    Advice to ManagementAdvice

    Advice to everyone: Run away! As fast as you can.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Smoke and mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr3  in  Orlando, FL
    Former Employee - Csr3 in Orlando, FL

    I worked at SunTrust full-time for more than 3 years

    Pros

    good pay, good benfits and job stability

    Cons

    Poor management, shift bids, un caring staff, poor work hours and very mean staff

    Advice to ManagementAdvice

    You’re going to have employees that are student so you should work with them on their class hour and help them out. This will help them out and want them to stay with the company after working. Also care a little about the employees and a lot of this has to do with public company so I know this is out of your control but other company have done it. Also when speaking to a employee don’t put them to the side office alone. A manger did this to me and maid up a story that got me fired I could not fight it. it was her word agents mine. I heard from friends that she was fired for jus that act.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Project Manager with Lean Six Sigma Black Belt Certification working on projects to increase efficiency ratio

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time for more than 10 years

    Pros

    The teammates at SunTrust are top notch and work together on projects to get things accomplished.

    Cons

    Leadership is lost, company has no direction. Their idea of increasing efficiency and reducing expenses is laying off hundreds of people only to rehire mass amounts in less than a year. Leadership and Executives are out of touch with teammates and do not value their expertise

    Advice to ManagementAdvice

    Consider analyzing talent before deciding to layoff mass amounts of people you just hired within a year. Stop saying you value internal consultants who can increase efficiencies when all you do is lay them off the first chance you get. Your messaging to teammates is not clear and your direction is minimal. No strategic plan. You spend too much money hiring external candidates taking the risk they they will achieve results while overlooking the talent you already have with the same if not MORE qualifications that are really trying to make a difference in the company. Your strategic plan to increase the efficiency ratio should not include laying off people every single year. You are all over the place and it is unprofessional and quite embarrassing. You do NOT value your teammates and you wonder why teammate engagement is low.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

SunTrust Photos

SunTrust Headquarter offices located in Downtown Atlanta (Photo attributed to Organicabq)
SunTrust Building
Suntrust Bank offices in Orlando Florida, located in the Suntrust Center at 200 South Orange Avenue (Photo attributed to Imagempt)
A typical SunTrust bank branch, this one located at 4235 University Drive in Durham, North Carolina. (Photo attributed to Ildar Sagdejev)

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