SunTrust

  www.suntrust.com
  www.suntrust.com

SunTrust Reviews

Updated December 22, 2014
Updated December 22, 2014
895 Reviews
2.7
895 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
343 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 71 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 44 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Management by statistics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Nashville, TN
    Current Employee - Customer Care in Nashville, TN

    I have been working at SunTrust full-time (more than 3 years)

    Pros

    About the only good thing I can say is we have Sundays off.

    Cons

    No stability, "flavor of the month" business plan, everything is about sales. Hundreds of jobs were sent to the Philippines, and more are headed there. No advancement opportunities. The top hogs are getting fat by slaughtering the front line employees.

    Advice to ManagementAdvice

    treat your people better

    Doesn't Recommend
    Negative Outlook
  2.  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Jacksonville, FL
    Former Employee - Management in Jacksonville, FL

    I worked at SunTrust full-time (less than an year)

    Pros

    Teammates were great to get along, but you never know who are true.

    Cons

    Very disorganized management team. Do not by example. Too much turnover. No employee loyalty and no support.

    Advice to ManagementAdvice

    Take a closer look on they are managing g the retail division as you may see, too many demotions and not promoting who really has the talent and overview of company behaviors and coaching.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Reverse Discrimination/Hostile Work Environment/Ghetto And Unprofessional Bosses/Double Standards/Favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time

    Pros

    Good pay, great benefits.

    Cons

    They pride themselves on "diversity" but then hire mostly African Americans which isn't balanced or diverse. Boss openly displayed racist disrespectful insulting ghetto mentality. If you are one of the few token White employees who has the misfortune of having such a boss, better have a thick skin and be prepared to be openly hated, mistreated and shown disrespect in front of your fellow Af-Am coworkers. Complain to upper management about how you are being mistreated and you can expect to be mistreated even more and written up for bogus reasons. Ridiculous unforgiving "60 second rule" late policy. At Suntrust they believe there is absolutely no good reason to be late...EVER! God forbid you get sick, you still have to come to work otherwise it is an occurance. Having car trouble, child gets sick, or you are held up at gunpoint and are begging for your life, you had better not be 1 minute late clocking in because regardless of why you are late, 60 seconds late is considered an occurance and grounds for a write up leading to termination. You are not allowed to call out and request to take one of your vacation days as a sick day since any vacation time has to be requested 2-3 weeks in advance and ONLY IF YOUR BOSS approves you to take that day/time. If your boss decides to ignore your request or verbally tells you that you are approved but then "forgets" to mark you down as having approved you to take a vacation day and you take the day off, you can very well be written up for your boss's error! Everything is at the discretion of YOUR BOSS. If your boss plays favorites and likes you, you can get away with anything. If not, expect to be constantly written up, degraded and have office politic games played on you at your expense. Don't expect any apologies either. You are only a warm body in a chair and can easily be replaced. The company is also very big on Micro-Managing you every second that you are there. Extremely High Stress level.

    Advice to ManagementAdvice

    Office culture leaves a lot to be desired. Embrace everyone equally. Stop micro managing. Give your employees room to breathe. Remember you hired humans not robots who have real lives outside of work. Your 1 minute late policy isn't realistic. Hire bosses that are credible and competent based on their ability to manage and not just because they are African American and you want the tax credits.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Sinking Ship....

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous in Atlanta, GA
    Current Employee - Anonymous in Atlanta, GA

    I have been working at SunTrust full-time (more than 8 years)

    Pros

    Amazing coworkers, 401k match, tuition reimbursement

    Cons

    The company has taken a turn for the worst. They are hemorrhaging funds left and right, so outsourcing and realignments are the quick fix for deeper issues.

    The politics are like any other corporate environment, but there are a couple of higher level execs that are the epitome of cold, ruthless.

    It's just not the bank it once was. The current employees, previous employees all agree. Hopefully, they will merge with a stronger organization or be acquired.

    Advice to ManagementAdvice

    CLEAN HOUSE! The minions, twits, etc that are calling the shots are more ruthless than business-savvy. Karma (even professional) will happen eventually

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    It isn't what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer/Technical Lead in Richmond, VA
    Former Employee - Software Developer/Technical Lead in Richmond, VA

    I worked at SunTrust full-time (more than 10 years)

    Pros

    Many IT and software development positions allow some amount of telecommuting ranging from 3 days/week to full time. Compensation is average. Benefits are standard fare. Time off is 20 days for AVP and above, 15 for non-officers. Travel can be either light or non-existent depending on position. You may never meet the team you work with. This can be either a pro or a con.

    Cons

    Where to start?

    IT / Software development is geared toward an onshore technical lead / onshore global resource coordinator / offshore development model. The companies SunTrust works with for offshore development are who you'd expect, IBM and Infosys, and their expertise on cutting edge platforms ranges from barely acceptable to non-existent. You are not guaranteed resource continuity and not allowed to interview offshore resources to see if they are a fit for your project. Large turnover numbers, lack of good English speakers, and inept onshore coordinators who may also have language barriers make for a frustrating daily experience. The coordinators sole job is to make money for their company, not for SunTrust. They will throw as many resources on the project as they see fit. Most are brand new with no experience.

    What's worse is that SunTrust's IT management up to and including the CIO thinks this model is working perfectly despite daily assurances from the workers over the years that it is not. Part of this is the CIO himself, who was part of a failed transformation effort as an IBM consultant back in the mid 2000's which heavily pushed the offshore model, and was then inexplicably hired on as the CIO a few years later, as if nobody remembered who he was. After demonstrating failure at the very same company?

    The technical lead positions are overbooked and overworked. Multiple projects, 5 or more, is the norm. And because the onshore team is a skeleton crew, you're on your own to deal with the offshore coordinators and team. Every project is top priority and full time. Stress levels in the tech lead positions are high and come with lots of blame and very little reward. Maybe you get a bonus if you're part of the incentive program and above a certain pay grade, and it's completely arbitrary whether you'll get it, despite above average performance. Salary can be okay, but lower than industry standards for the cutting edge technologies.

    The culture is one of blame from high to low. Expect to be thrown under the bus by one or more of your co-workers, or even by your management because they're all as frustrated with their jobs as you are, and when you can't get your work done you have to blame someone. You are disposable. Requests for more resources or a lighter workload fall on deaf ears because the middle management is afraid to tell the CIO that the offshore model isn't working since the CIO brought the offshore model there in the first place.

    Over my 11 year tenure there, I survived no fewer than five large scale layoffs, three of which were part of the failed transformation effort managed by the person who is now their current CEO. Constant fear of losing your job. It cut staffing levels to the bare minimum needed to keep the lights on but with no way to effectively deliver on revenue generating projects that the line of business needs.

    Time off is largely governed by your manager. Mostly you're treated like an adult and as long as you get your work done, you're fine. But your project manager on your current project will insist that you don't take vacation during their project. Your next project begins immediately after this one ends, and your next project manager will insist you don't take vacation on their project schedule either. Multiply that by 5+ projects and you'll do what everyone does: take a month off in December because you use it or lose it.

    Promotions used to happen regularly and were based on merit. And you had the opportunity to move into different areas of specialization like moving from software development to architecture. That is now gone. Architecture positions are no longer filled internally. Once risen to the level of technical lead, you have no possibility of promotion from there. Pay increases for COL adjustments are from zero to 1.5%, usually accompanied by larger increases in benefit premiums than increases in salary.

    I left for FAR greener pastures before I had a heart attack, and that's where this company was pushing me. Much happier now that it's behind me. Turns out there's a whole world of companies out there that are a pleasure to work for and that care about their people.

    Advice to ManagementAdvice

    Get rid of the offshore development model. Look into rural-sourcing if you must cut costs. At least remove the language and cultural barrier, time zone differences, and lack of technical expertise. The model IS NOT WORKING, and it's not saving you money. If it takes a team of a tech lead at $75/hour, an onshore coordinator at $125/hr and 3 offshore resources at $45/hour three iterations of work to produce a working piece of code, how is that saving money over having one competent onshore developer do the work ONCE and CORRECTLY the first time for $75/hour project cost?

    Hire competent onshore developers. You will pay them a little more, but you'll be rewarded with quality products the first time instead of having to do multiple iterations of re-work for an inferior product.

    If you must outsource development, own or have a controlling stake in the company and have control over the hiring. Do not source it to the lowest bidder.

    Consider forming SWAT teams of a project manager, technical lead, 3 or 4 developers, etc that are totally dedicated to a SINGLE project for 3 months instead of spreading your resources thin and having projects drag on for over a year. You'll save money and increase employee satisfaction.

    Pay for certifications and training. You used to do that. But now you're afraid if you certify people they'll leave. Well, they sure will in this environment.

    Pay for technical conferences. You used to do that and don't anymore. Your employees will learn a lot of and feel like part of a community and will be less likely to leave. Yes, it's a benefit, but you want to retain talent, right?

    Take advantage of online collaboration tools to shrink distances and give employees a closer working relationship. Conference calls do not count. Web based conferencing and collaboration solutions like Google Hangouts or even GotoMeeting would be great.

    Limit status meetings for projects to a half hour a day. 8 hours of meetings per day doesn't make anyone productive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Find another place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at SunTrust full-time (more than 8 years)

    Pros

    401k match, vacation time, my current manager

    Cons

    Micromanagement to the EXTREME. As a branch manager I receive a meeting to hold with my team and every morning huddle, I don't get to choose for my own team. On a daily basis must update 4 reports, on average 4 conference calls/ live meetings a week. Everything you do is tracked and dictated from your regional management. Every single day you are given your "focus" for the day. Behind on core products? You get to update your manager 4 times a day. Are you behind on credit cards... To bad today is business merchant service focus. The insurance has gotten worse every year, out computers are usually down a couple times a week( along with the client online banking). Our partners are too focused on their goals to help. It is a terrible place to work. Keep in mind I have been with the company for a decade and consistently in the top 10% of my peers.

    Advice to ManagementAdvice

    Invest in your technology, hire the right people so you don't have to manage everything for them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Only care about the SALES!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Personal Banker in Greenville, SC
    Current Employee - Licensed Personal Banker in Greenville, SC

    I have been working at SunTrust full-time (more than 10 years)

    Pros

    Good compensation package, decent salary, good 401K choices, good training program

    Cons

    Extremely sales driven, the Consulatative Client Conversation Guide is horrible, forces clients to sit and endure questions and info that they are not interested in, when they tell you they arent interested then you are to "Corral" them to find out why they are not interested , followed by giving them more info on why the are wrong and should be interested in whatever product/service you are selling. Basically badgering the client to take the product/ service and if they still refuse then call them back 2 days later to hound them again, if she a no call back in 3 weeks, if still a no call back in 60 days. Make sure the CCG is filled out and filed correctly, make sure you update the Opportunity log with this info and save it, then report all numbers at the end of the day on the share drive. Didnt get enough points for the day, then obviously you didnt badger enough clients! Oh and now theres Lobby Leadership! GEt out in the Lobby welcome clients then FORCE them into an office with a personal banker who then badgers them into some product/service they DONT want or need. If the client tries to get around you, then FOLLOW them to the kiosk or teller line and continue talking to them until you can get them into an office. UGHHHHHHHH I am sick to death of this! Goals are out of reach and unattainable. Staff is stressed to the max. No matter how much you do it is never good enough! Weekly call nights until 7 pm is crazy. This takes away from family time and honestly all we are doing is aggrivating our clients. They dont like to be called after a long day at work when they just got home and are trying to have family time. These calls are a waste of time and energy!

    Advice to ManagementAdvice

    Do away with call nights-they are a complete waste of time, Get back to the basics of client service, stop hounding clients, stop trying to force products and services on them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative
    Former Employee - Financial Services Representative

    I worked at SunTrust full-time (more than an year)

    Pros

    Probably in middle tier as far as base salary is concerned among most banks.

    Cons

    In general this is not a company that is good to their employees. Average benefits and incentives.

    Advice to ManagementAdvice

    Stop treating everyone as a number and replaceable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    The worst professional job I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Durham, NC
    Former Employee - Personal Banker in Durham, NC

    I worked at SunTrust full-time (more than an year)

    Pros

    paid time off during the first year and some cut rate health insurance.

    Cons

    Its all about sales and not people this including employees or customers of SunTrust. During orientation they talked about doing what is best for our customers but when you got in the branch they literally tell you that I don't care how you make the numbers just do it. So in turn I have seen a investment banker sell a 15 year annuity to a 87 year old lady. Setting up savings accounts for people who can not even keep a few dollars in there checking. Also working 6 days a week for 40 hours 3 out of 4 weeks a month. And always adding duties to my job description and not once receiving a raise.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great at first! They have essentially ran off every Branch Manager in the Columbus Market. VERY DEMANDING MGT! I had a history as a top performer. ASK ABOUT tenure of the existing branch Mgrs in COLUMBUS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Columbus, GA
    Former Employee - Branch Manager in Columbus, GA

    I worked at SunTrust full-time (more than 10 years)

    Pros

    Regional Bank
    Good reputation in the community. Great clients!
    Has been in the Columbus Market for 100+ years.
    Good historical presence .

    Cons

    Not the bank they use to be!!!
    Get ready for "how many products can you PUSH on people today?!!"
    They recently reduced staff and expect top tier Client service scores.

    Advice to ManagementAdvice

    Add some staff to the branches to free up the Sales people to Sell! Don't be surprised with negative client service scores wen staffing is cut by 30-50%.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

SunTrust Photos

Work at SunTrust? Share Your Experiences

SunTrust

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.