SunTrust Reviews

Updated September 30, 2014
Updated September 30, 2014
816 Reviews
2.8
816 Reviews
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
309 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 39 reviews)

  • Good benefits and working with retail branch employees was nice (in 62 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 43 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Training Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Specialist  in  Atlanta, GA
    Former Employee - Training Specialist in Atlanta, GA

    I worked at SunTrust full-time for more than 5 years

    Pros

    The BEST training
    Great benefits
    Career advancement opportunities if you are well-liked

    Cons

    Love to play musical bankers... constantly shuffling
    You are not a person. You are just a number.
    Horrendous sales pressue.
    They constantly tell you that you are lucky to have a job.

    Advice to ManagementAdvice

    Advice to everyone: Run away! As fast as you can.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Smoke and mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr3  in  Orlando, FL
    Former Employee - Csr3 in Orlando, FL

    I worked at SunTrust full-time for more than 3 years

    Pros

    good pay, good benfits and job stability

    Cons

    Poor management, shift bids, un caring staff, poor work hours and very mean staff

    Advice to ManagementAdvice

    You’re going to have employees that are student so you should work with them on their class hour and help them out. This will help them out and want them to stay with the company after working. Also care a little about the employees and a lot of this has to do with public company so I know this is out of your control but other company have done it. Also when speaking to a employee don’t put them to the side office alone. A manger did this to me and maid up a story that got me fired I could not fight it. it was her word agents mine. I heard from friends that she was fired for jus that act.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Project Manager with Lean Six Sigma Black Belt Certification working on projects to increase efficiency ratio

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time for more than 10 years

    Pros

    The teammates at SunTrust are top notch and work together on projects to get things accomplished.

    Cons

    Leadership is lost, company has no direction. Their idea of increasing efficiency and reducing expenses is laying off hundreds of people only to rehire mass amounts in less than a year. Leadership and Executives are out of touch with teammates and do not value their expertise

    Advice to ManagementAdvice

    Consider analyzing talent before deciding to layoff mass amounts of people you just hired within a year. Stop saying you value internal consultants who can increase efficiencies when all you do is lay them off the first chance you get. Your messaging to teammates is not clear and your direction is minimal. No strategic plan. You spend too much money hiring external candidates taking the risk they they will achieve results while overlooking the talent you already have with the same if not MORE qualifications that are really trying to make a difference in the company. Your strategic plan to increase the efficiency ratio should not include laying off people every single year. You are all over the place and it is unprofessional and quite embarrassing. You do NOT value your teammates and you wonder why teammate engagement is low.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Most Horrible company ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Coordinator  in  Okeechobee, FL
    Former Employee - Teller Coordinator in Okeechobee, FL

    I worked at SunTrust full-time for less than a year

    Pros

    The branch level staff work great as a team, looking out for one another and motivating each other. Suntrust has good benefits.

    Cons

    Suntrust is very micro managed, leaving the branches in disarray as they change goals and procedures every week (i'm being serious). implementation of new procedures is horrible, operations doesn't know the answers to branch staffs questions, area managers tell you one thing and branch managers tell you another, rom's will give you another story.

    Operating systems are basically a MSDOS program, it actually says copywritghed 1988. It makes it hard to review anything that is of significant value to assist teller line with any issues. It is extremely antiquated.

    Branch managers are free to run their branch as they would their own business which is a great concept in theory but leaves managers to make erroneous policies and procedures and can be very horrible in a situation where the manager doesn't like a certain employee they can make their work life extremely difficult.

    Goals in the 8 months I have worked here have changed no less than 5 times. Each time was an increase, I can understand annually reviewing the goals and going up based on outstanding performance, but every 1 1/2 months and then to require part time tellers to do the same amount of referrals as a full time teller is beyond me.

    Advice to ManagementAdvice

    Revisit with your employees listen to them, make this a good place to work. Provide proper training. Stop outsourcing everything, (it doesn't work). As a company I think you need to get back to basics.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Corporate VP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  Atlanta, GA
    Former Employee - Vice President in Atlanta, GA

    I worked at SunTrust full-time for more than 3 years

    Pros

    Good benefits package, don't really have to work hard to succeed.

    Cons

    The only people truly happy working here are those who have never worked anywhere else, and so have nothing to compare it to. At senior levels it's an old boys club - - don't deliver results? It probably wasn't your fault. Don't fit in the club? You aren't a "cultural fit" with the organization.

    Many other reviewers say its political, which is true. The most successful executives are those who get along, can avoid having disasters pinned on them (decision by committee), and throw their subordinates under the bus with no shame.

    Advice to ManagementAdvice

    Grow some backbone. Focus on accountability, not consensus.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Horrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at SunTrust as an intern for less than a year

    Pros

    Nothing positive! no pros, sorry

    Cons

    No one know what s/he doing.
    They assign different task, completely different to the job description.
    To stressful and managers are lazy

    Advice to ManagementAdvice

    Be responsible..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Horrible Bank to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Dunnellon, FL
    Former Employee - Teller in Dunnellon, FL

    I worked at SunTrust full-time for more than 5 years

    Pros

    Work only one weekend a month.

    Cons

    Tellers are underpaid and expect to sell starting salary 19k bank is understaffed often with just a branch manager and teller.

    Advice to ManagementAdvice

    Need to staff your business and don't keep managers that are thieves in that roll.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Job from hell. It was a terrible experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Boca Raton, FL
    Former Employee - Customer Service Specialist in Boca Raton, FL

    I worked at SunTrust full-time for more than a year

    Pros

    None. Even the training was bad.

    Cons

    Training, shedule, taking advantage of employees and customers for commissions.

    Advice to ManagementAdvice

    Change management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Suntrust not..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Manager  in  Miami, FL
    Former Employee - Client Service Manager in Miami, FL

    I worked at SunTrust full-time for more than a year

    Pros

    That you don't work the weekends. Only once every month.

    Cons

    No training , no coaching, a lot of pressure , no staff, branches are old looking. Company does not want to spend money on upgrading the teller system.

    Advice to ManagementAdvice

    Spend money on up grading your system , add incentive to the client to open accounts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller 1-3  in  Clearwater, FL
    Former Employee - Teller 1-3 in Clearwater, FL

    I worked at SunTrust full-time for less than a year

    Pros

    -Position was easy to get/entry-level
    -Hours are nice
    -Many talented/intelligent coworkers
    -Can be possible advancement

    Cons

    -Poor pay, poor benefits and ridiculous sale goals.
    -Some locations have particularly incompetent management.
    -Very inconsiderate of entry-level employees

    Advice to ManagementAdvice

    I realize that entry-level positions are easily replaceable, but try to treat all employees with respect. Also at least attempt to put competent people in management positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

SunTrust Photos

SunTrust Headquarter offices located in Downtown Atlanta (Photo attributed to Organicabq)
SunTrust Building
Suntrust Bank offices in Orlando Florida, located in the Suntrust Center at 200 South Orange Avenue (Photo attributed to Imagempt)
A typical SunTrust bank branch, this one located at 4235 University Drive in Durham, North Carolina. (Photo attributed to Ildar Sagdejev)

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