SunTrust Reviews

Updated August 28, 2014
Updated August 28, 2014
771 Reviews

2.8
771 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
291 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 36 reviews)

  • Good benefits and working with retail branch employees was nice (in 56 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 40 reviews)

  • The job as a Branch Manager did not allow for work life balance (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    There is no work/life balance at Suntrust for managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In-Store Branch Manager  in  Atlanta, GA
    Current Employee - In-Store Branch Manager in Atlanta, GA

    I have been working at SunTrust full-time for more than a year

    Pros

    The pay is reasonable for a bank and there are career opportunities but they're primarily due to turnover, not company growth.

    Cons

    Excessive hours as a manager (60+ per week) required due to high turnover, poor training for teammates and product pushing disguised as a "needs met framework." Many key departments have been outsourced such as Human Resources, Recruiting and IT which makes routine tasks difficult due to language barrier or geographic issues or lack or knowledge.

    Advice to ManagementAdvice

    Your corporate culture leaves a lot to be desired. It is no longer a career oriented company and is much more of a "churn and burn" environment.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Uninspiring, poor management, lack of employee incentive and appreciation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Atlanta, GA
    Former Employee - Teller in Atlanta, GA

    I worked at SunTrust part-time for more than a year

    Pros

    Good benefits if you are part time or full time.

    Cons

    Too much work load, unattainable goals, poor management, too political, lack of appreciation for employees. Horrible working environment.

    Advice to ManagementAdvice

    If the employees are happy they will go the extra mile.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    runnnnnnnnnnnnn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller  in  Durham, NC
    Current Employee - Bank Teller in Durham, NC

    I have been working at SunTrust full-time for less than a year

    Pros

    theres nothing nice to say

    Cons

    disrespectful, dishonest, cheap. dont apply

    Advice to ManagementAdvice

    get it together

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Disfunctional...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at SunTrust full-time for more than a year

    Pros

    - Flexible schedule
    - PTO is OK
    - Typical 9-5 so work/life balance is good

    Cons

    - Impossible to move up within company, they always brought in other people for a higher position
    - Completely disfunctional practices, they refuse to spend money on upgrading processes that require technology. The systems used are outdated by about 15 years which creates a very slow and negative client experience at the branch level
    - Corporate and higher-ups want you to make numbers regardless of what would ethically and morally be right or wrong
    - Pay is horrible
    - refuse to properly staff branches

    Advice to ManagementAdvice

    Spend money on upgrading your technology which will in turn create more positive client experiences and bring in more business. My branch doesn't even have a place clients can swipe their debit card to pull up their account at the teller line. That is basic stuff. Upgrade your systems as well, they are copyright to 1999. Understand that foot traffic is not what it used to be and adjust your expectations for that. No one I know of is legitimately hitting the goals set unless they are using shady unethical practices.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    The customers made it stressful and horrible.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Pros

    Easy to get a teller job! Manager was great and made me feel comfortable which is important in any organization.

    Cons

    Not enough pay, rude customers. Referral goals were unrealistic! The goals were the same for a branch that would get one customer a day versus a branch that gets 100.

    Advice to ManagementAdvice

    Management was great and knowledgable! Keep it up!

  7.  

    My Worst Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker
    Former Employee - Personal Banker

    I worked at SunTrust full-time for more than a year

    Pros

    Pay was commensurate with skills, education, and experience and good benefits.

    Cons

    I was over 110% on my sales goal but still punished for not having a daily core quota and was going to have to stay after work even though was above goal and worked hard, high micromanagement, inefficiently operated, and poor morale among workers. Only was hiring from mostly Wells Fargo for new positions so no place to go career-wise...did not hire own people to be able to move up.

    Advice to ManagementAdvice

    High sales pressure will most likely get you into trouble in the long run and is not for the client's best interest. Goals are needed but to constantly berate your employees will not pay off, and high turnover is inefficient and costly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    POOR MANAGEMENT, SAD ENVIRONMENT, UNETHICAL EMPLOYEES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at SunTrust full-time for less than a year

    Pros

    meeting new people, learning more about the banking industry

    Cons

    Unethical direct manager. Incompetent employees, unprofessional environment. Do not retain talent nor recognize top performers. 90% employee turnover across the board.

    Doesn't Recommend
    Negative Outlook
  9.  

    not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller II  in  Fort Lauderdale, FL
    Current Employee - Teller II in Fort Lauderdale, FL

    I have been working at SunTrust part-time for less than a year

    Pros

    dont have to sell too much

    Cons

    the pay isnt the best. they are always changing stuff. the system is from the 80's.

    Advice to ManagementAdvice

    stop turning into wellsfargo

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    If you are looking for disorganization, poor planning and a lot of office politics, seek employment with SunTrust.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Atlanta, GA
    Former Employee - Business Analyst in Atlanta, GA

    I worked at SunTrust as a contractor for less than a year

    Pros

    If you get a manager who is ready to embrace SunTrust's new telecommuting options, the ATL traffic won't be another layer of stress to add to an already stressful working environment.

    Cons

    This is an atmosphere of poor planning, a LOT of contract employees who come and go as if this company was defined with a revolving door policy. Although critical knowledge is constantly walking out the door, projects are expected to continue to move forward and on an extremely tight time schedule without regard for ramp-up time of new employees.

    Advice to ManagementAdvice

    Treat your employees as people; if you're happy with a contracted employee, hire him/her and keep a good worker on the team. When you are made aware of issues on a project, address them and work with the team to determine how to best resolve the issue. Pushing them under the rug only delays the inevitable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    it started off being good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Orlando, FL
    Former Employee - Branch Manager in Orlando, FL

    I worked at SunTrust full-time for more than 8 years

    Pros

    many locations close to home ,lots of good people at the branch level, the pay is fair, good benefits 401k , health plans ect

    Cons

    upper management out of touch, sell, sell, sell, goals set high as to make you fail in some areas, short staffed, no personal relationships with clients, company making cutbacks,

    Advice to ManagementAdvice

    stop thinking about the bottom line all the time, putting value points on staff, constant threats of you being replaced, gallop poll scores from people that are irate customers and wont give you a 10 score (get real) too many threats from upper management, put them in your shoes and lets see how they do in a recessed economy in some areas, this bank did not start out this way.........corporate greed took over and now money and numbers is bottom line, the old vision about treating people fair is long gone with the founder of this company

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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