SunTrust Reviews

Updated October 20, 2014
Updated October 20, 2014
833 Reviews
2.8
833 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
314 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 41 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 59 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 43 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great experience. Sorry I left.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Pros

    Great company. Excellent benefits.

    Cons

    None, great place to work.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Working here exposes you to rewarding and complex work but the environment is conservative.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at SunTrust as an intern

    Pros

    1. Banks offer rewarding challenging work
    2. When you leave, you will feel like you could conquer the world
    3. People hand you important responsibilities early on, so you get a diverse amount of exposure.

    Cons

    1. There are hardly any young people in the legal department so it seems like they are out of touch with the legal market.
    2. The company tends to favor hiring people with significant experience.

    Advice to ManagementAdvice

    1. The bank should focus on hiring and developing the next generation instead of merely hiring experienced attorneys.

  3. 1 person found this helpful  

    Great Advancement Opportunities, but the retail side is tough.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    I like the Company's purpose. Client focus.

    Cons

    Overwhelming amount of tasks. Too many changes are creating too many things to do and people feel overwhelmed.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    My career was rewarding at SunTrust.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Nashville, TN
    Former Employee - Customer Service Representative II in Nashville, TN

    I worked at SunTrust full-time (more than an year)

    Pros

    The benefits were excellent. There were many opportunities to make extra cash or increase your pay. The coaching was invaluable.

    Cons

    There was not always a good work/life balance working in a call center. The schedules were not the best.

    Advice to ManagementAdvice

    Create better work schedules. Continue being supportive.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Awful place to work. Antiquated systems and products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Advisor in Fort Lauderdale, FL
    Current Employee - Client Advisor in Fort Lauderdale, FL

    I have been working at SunTrust full-time (more than an year)

    Pros

    The employees were nice to work with despite the overall negativity of the office.

    Cons

    The management was out of touch with the marketplace.

    Advice to ManagementAdvice

    Quit wasting employees time with needless meeting and reports which detract from getting new business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Numbers, numbers, numbers, over employees or customers. Don't take a job here, friend.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager IV in Tampa, FL
    Current Employee - Branch Manager IV in Tampa, FL

    I have been working at SunTrust full-time (more than 8 years)

    Pros

    After several minutes of intense thinking, I cannot think of a single pro for this bank.
    (This in the retail bank) Very few pros anymore. Once the bank cared about and wanted its employees to succeed. Once, the pay was fair and the goals were challenging, but reasonable. Senior Management's credo used to be "If we put something new on your plate, we will take something else off it."

    Those days are gone.
    Now, the culture is very sales driven, and operates on a wishy-washy wannabe Bank of America model. Employees are under constant stress and are fearful for their jobs.

    Cons

    Near-impossible sales goals are compounded by arbitrary "points" system that sets very high monthly/quarterly goals, but each individual sale earns very small points. Management wants big volume of high-dollar, high-net worth customers that do not grow on trees.
    In addition, bonus compensation for personal bankers & branch managers is controlled by the Area Manager, who decides how much each person receives. For example, if a sales person earns a $1000 bonus, $700 of that - 70%! - goes into a pool that the AM can divide up however they choose. This system encourages favoritism and brown-nosers.
    Advancement is scarce, once a person reaches a "senior" personal banker level, there are few opportunities to move into management. Once a branch manager, you will stay a branch manager. There is zero movement to senior management at all. Senior managers (area manager level and higher) are ALWAYS recruited from other banks. Branches are run on skeleton crews as a matter of policy. Endless, pointless meetings and conference calls will eat at your soul. Every interaction between employees is dictated by a form that must be filled out, and discussed to death.
    Benefits are junk. Over-priced medical with poor coverage. 401k matching is laughable. Pay is lowest among is competitors. Typical branch manager (in my part of the world) will earn $45-$55k, while competitor banks offer $65-$75k and up for the same job.

    Advice to ManagementAdvice

    Get rid of the nonsense points system. Stop tying to be Bank of America, go back to treating your people and customers like people, not money making drones.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    A good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at SunTrust full-time (more than 10 years)

    Pros

    Many career choice to choose from once inside the organization. Can become content in a department.

    Cons

    Sometime maybe hard to move within the company to other departments.

    Advice to ManagementAdvice

    Each manager may be different from the previous manager. Depends on the individual and management style.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Take advantage of time there, but do move on!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time (more than 5 years)

    Pros

    Potential for learning wide variety of banking / financial industry knowledge. Multiple departments and business lines to pick from, both customer facing and behind the scene technical.

    Cons

    Good-ole-boy-gal management stifles productive change. Slow to adopt industry standard technology and governance.

    Advice to ManagementAdvice

    Raise up everyone's skill and salary, not just the vp's and ceo's.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Great Until........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    I learned alot and was allowed to grow as fast as I could. The leadership was great until the brought in the new leadership. The people I worked with were wonderful and who could complain about working downtown.

    Cons

    Our entire dept was outsourced. Measly salary increases.

    Advice to ManagementAdvice

    Consider what made you a great company.. The fact you never followed trends, you were a trend setter and showed you employees how much you cared.. Now. Youve become just another mediocre sub par company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Csm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSM in Tampa, FL
    Former Employee - CSM in Tampa, FL

    I worked at SunTrust full-time (more than 3 years)

    Pros

    I have nothing nice to say about suntrust! The goals are way to hard to reach. All they care about is sells, sells, sells,

    Cons

    Fake area managers, out of this world goals. Every three months goals go higher. You can not have a family life.

    Advice to ManagementAdvice

    Get a clue

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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