SunTrust Reviews

Updated August 25, 2014
Updated August 25, 2014
768 Reviews

2.8
768 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
290 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 36 reviews)

  • Good benefits and working with retail branch employees was nice (in 56 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 40 reviews)

  • The job as a Branch Manager did not allow for work life balance (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Opportunities awarded to a small "Circle" of friends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President  in  Atlanta, GA
    Former Employee - Senior Vice President in Atlanta, GA

    I worked at SunTrust full-time for more than 10 years

    Pros

    Good life/work balance
    Good salary & Benefits
    Flex arrangements available

    Cons

    Hard to advance once you reach certain level

    Advice to ManagementAdvice

    Do not try tu turn STI into BAC or PNC

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Not a bad place but managers can be very difficult to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time for more than 5 years

    Pros

    Tuition reimbursement, discount banking, decent health care, onsite doctor, productive mobility, and great work life balance.

    Cons

    Out of touch managers. They don't know what all of their employees do. Some are close minded and closed ears and just out right dont listen. You have to pay for parking up to $145 a month. Years behind on technology. Stipping people of the tools needed to do your everyday job.

    Advice to ManagementAdvice

    If you want to follow the big banks act like one. Let all in on the new tools and technology.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Teller- downtown

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Orlando, FL
    Former Employee - Teller in Orlando, FL

    I worked at SunTrust full-time for more than a year

    Pros

    Great environment, great training program

    Cons

    Not too many. Stringent on cash policies as all banks are.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    SunTrust was like home, family, a great place to work at. I would love to return back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Operations Analyst  in  Richmond, VA
    Former Employee - Bank Operations Analyst in Richmond, VA

    I worked at SunTrust full-time for more than 10 years

    Pros

    I enjoyed my experience there and was trained pretty well in the various departments I worked in. Great benefits, great people and did not mind going to work every day.

    Cons

    Was quite challenging when you're told that new things are coming, more to learn but yet it never came around if you were one to want to stay in a department.

    Advice to ManagementAdvice

    I have dealt with professional management most of my years at SunTrust, I cannot say with my last few years when the manager lets his team literally get up and go at anytime secretly over and over again.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Love the customer interaction, hate the constant pressure from corporate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Gainesville, FL
    Former Employee - Teller in Gainesville, FL

    I worked at SunTrust full-time for more than a year

    Pros

    I loved seeing the same clients on a regular basis and building rapport with them. Handling money is fun but also have to pay attention at all times.

    Cons

    Corporate is constantly pushing for referrals. My opinion is that people's money is personal and not a matter to be discussed standing in a teller line.

    Advice to ManagementAdvice

    Be more professional and not make inappropriate comments.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Basic teller job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time for more than a year

    Pros

    There is room for advancement within the company

    Cons

    The pay is very little for the hard work and sales referrals we are pushed to get

    Advice to ManagementAdvice

    Higher wages

    Neutral Outlook
    No opinion of CEO
  8.  

    High quality work with excellent work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Counsel  in  Atlanta, GA
    Current Employee - Senior Counsel in Atlanta, GA

    I have been working at SunTrust full-time for more than 8 years

    Pros

    Work is high quality and interesting. Management in the department is relatively hands off allowing the attorneys to develop their own practices and responsibilities. Clients are knowledgeable and reasonable to work with and appreciate the advice and support.

    Cons

    The bureaucracy can be challenging at times, especially when you need to coordinate with a number of different teams on a project. Communication from management could be better. Compensation and benefits have declined since the recession.

    Advice to ManagementAdvice

    View employees more as an investment rather than a cost.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Analyst  in  Atlanta, GA
    Current Employee - Credit Analyst in Atlanta, GA

    I have been working at SunTrust full-time for more than 8 years

    Pros

    Fair salary, reasonable work load, good career development

    Cons

    Not much on-work training, not enough communication with business

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    IT Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time for more than 10 years

    Pros

    Wholesale LOB has a clear strategy to grow the business.

    Cons

    Focus on cutting IT when the cuts should be inj other places.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Pressured

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative II  in  Orlando, FL
    Former Employee - Financial Services Representative II in Orlando, FL

    I worked at SunTrust full-time for more than a year

    Pros

    I built some great relationship with the customers via long term retention building. It open the door for some strong sales leads and the ability to develop strong good leads.

    Cons

    Management was very poor and not well trained. They were constantly pressured the employee to produce even thought banking was ungoqing some fundamental changes.

    Advice to ManagementAdvice

    The should undergo more training on the retail floor.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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