SunTrust Reviews

Updated September 29, 2014
Updated September 29, 2014
814 Reviews
2.8
814 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
308 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 39 reviews)

  • Good benefits and working with retail branch employees was nice (in 62 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 43 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My Worst Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker
    Former Employee - Personal Banker

    I worked at SunTrust full-time for more than a year

    Pros

    Pay was commensurate with skills, education, and experience and good benefits.

    Cons

    I was over 110% on my sales goal but still punished for not having a daily core quota and was going to have to stay after work even though was above goal and worked hard, high micromanagement, inefficiently operated, and poor morale among workers. Only was hiring from mostly Wells Fargo for new positions so no place to go career-wise...did not hire own people to be able to move up.

    Advice to ManagementAdvice

    High sales pressure will most likely get you into trouble in the long run and is not for the client's best interest. Goals are needed but to constantly berate your employees will not pay off, and high turnover is inefficient and costly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    POOR MANAGEMENT, SAD ENVIRONMENT, UNETHICAL EMPLOYEES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at SunTrust full-time for less than a year

    Pros

    meeting new people, learning more about the banking industry

    Cons

    Unethical direct manager. Incompetent employees, unprofessional environment. Do not retain talent nor recognize top performers. 90% employee turnover across the board.

    Doesn't Recommend
    Negative Outlook
  3.  

    not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller II  in  Fort Lauderdale, FL
    Current Employee - Teller II in Fort Lauderdale, FL

    I have been working at SunTrust part-time for less than a year

    Pros

    dont have to sell too much

    Cons

    the pay isnt the best. they are always changing stuff. the system is from the 80's.

    Advice to ManagementAdvice

    stop turning into wellsfargo

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    If you are looking for disorganization, poor planning and a lot of office politics, seek employment with SunTrust.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Atlanta, GA
    Former Employee - Business Analyst in Atlanta, GA

    I worked at SunTrust as a contractor for less than a year

    Pros

    If you get a manager who is ready to embrace SunTrust's new telecommuting options, the ATL traffic won't be another layer of stress to add to an already stressful working environment.

    Cons

    This is an atmosphere of poor planning, a LOT of contract employees who come and go as if this company was defined with a revolving door policy. Although critical knowledge is constantly walking out the door, projects are expected to continue to move forward and on an extremely tight time schedule without regard for ramp-up time of new employees.

    Advice to ManagementAdvice

    Treat your employees as people; if you're happy with a contracted employee, hire him/her and keep a good worker on the team. When you are made aware of issues on a project, address them and work with the team to determine how to best resolve the issue. Pushing them under the rug only delays the inevitable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    it started off being good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager  in  Orlando, FL
    Former Employee - Branch Manager in Orlando, FL

    I worked at SunTrust full-time for more than 8 years

    Pros

    many locations close to home ,lots of good people at the branch level, the pay is fair, good benefits 401k , health plans ect

    Cons

    upper management out of touch, sell, sell, sell, goals set high as to make you fail in some areas, short staffed, no personal relationships with clients, company making cutbacks,

    Advice to ManagementAdvice

    stop thinking about the bottom line all the time, putting value points on staff, constant threats of you being replaced, gallop poll scores from people that are irate customers and wont give you a 10 score (get real) too many threats from upper management, put them in your shoes and lets see how they do in a recessed economy in some areas, this bank did not start out this way.........corporate greed took over and now money and numbers is bottom line, the old vision about treating people fair is long gone with the founder of this company

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Conservative, ernest, hard-working (but not smart-working) organization. Good 'ole boy network alive and well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at SunTrust full-time for more than 5 years

    Pros

    Nice people, warm atmosphere in many of the business units. Lots of autonomy, which can be good or bad. Leaders are really more working supervisors, not leaders. Because of the continuous reductions in force, there are lots of opportunities internally, but beware!

    Cons

    Effort, not results, rewarded. Easy to manipulate senior managers because of this. Lack of vision at senior levels. Too much churn and turnover. Serious talent drain and "dumbing-down" of many job families. Poor work-life balance and non-existent training opportunities. Culture of fear and distrust.

    Advice to ManagementAdvice

    Need to learn to accurately assess talent (including the senior-most levels).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Very disappointed in the experience - dysfunctional and lack of organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President
    Former Employee - Senior Vice President

    I worked at SunTrust full-time for more than a year

    Pros

    A lot of change going on so opportunities exist; company is trying to do a lot of the right things and may evolve in a positive way.

    Cons

    Doesn't treat or clients employees well; doesn't walk the talk; senior leaders are weak

    Advice to ManagementAdvice

    Walk the talk

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    its seems good but it's really not, everyone hates their job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller  in  Fort Lauderdale, FL
    Current Employee - Teller in Fort Lauderdale, FL

    I have been working at SunTrust part-time for less than a year

    Pros

    They offered my more than what I was asking for.

    Cons

    Sell, sell , sells and sell they want you to be a shark and sell what people dont need. the company is changing. The raises are a joke. They dont want or help you to advance.

    Advice to ManagementAdvice

    stick up for your employees and do what you say.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    The worst mistake of my 20 + career as a manager - Stay away from this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Atlanta, GA
    Former Employee - Analyst in Atlanta, GA

    I worked at SunTrust full-time for more than 3 years

    Pros

    Good Benefits, Excellent 401 k match, many perks.

    Cons

    Working at this place was a living hell. Senior managers with no management experience are permitted to scream, ridicule and belittle their employees on a constant basis. Senior Managers don't respect their employees. Many employees in this company are being robbed of their dignity and bullied by their managers on a daily basis. Other managers and HR know who the abusers are but do nothing to correct the problem.
    Employees end up in sick leave with stress related problems like anxiety, panic attacks,
    stomach problems, high blood pressure, and bleeding ulcers.
    To confirm what I am saying all you need to do is to check the employee turnover rate at this company and the number of openings - not unusual for a manager to have up to 9 openings.

    Advice to ManagementAdvice

    Management 101 - Stress, home problems, '"bad days", is never an excuse for a manager to abuse, ridicule , or belittle their employees. Exit Interviews performed by HR is what other companies do to find out the real reason why employees leave the company. Your employee turnover is high and you know it - but you are electing to look the other way. Wake up or sell the company to somebody with some business sense.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Expect high level sales but not willing to pay accordingly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Atlanta, GA
    Current Employee - Branch Manager in Atlanta, GA

    I have been working at SunTrust full-time for more than 3 years

    Pros

    It's a job, nothing more.

    Cons

    Does not pay well. Hard to move up from retail to corporate. Expect 45-55 hour work weeks from managers. Too many meetings. Low % merit increases even if you have done really really well. Changed incentive system to pay very little if any.

    Advice to ManagementAdvice

    Take better care of your top performers. Give better merit increases. Bring back monthly incentive pay. Limit the number of fire drills and conference calls. Help you top performers with job development .

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

SunTrust Photos

SunTrust Headquarter offices located in Downtown Atlanta (Photo attributed to Organicabq)
SunTrust Building
Suntrust Bank offices in Orlando Florida, located in the Suntrust Center at 200 South Orange Avenue (Photo attributed to Imagempt)
A typical SunTrust bank branch, this one located at 4235 University Drive in Durham, North Carolina. (Photo attributed to Ildar Sagdejev)

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