SunTrust Reviews

Updated April 15, 2015
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Employee Reviews

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  1. Operational Risk Dept. review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Atlanta, GA
    Current Employee - Business Systems Analyst in Atlanta, GA

    I have been working at SunTrust full-time (more than 10 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Can have a long term career in banking if you want it

    Cons

    Very siloed, with little information sharing ........ need to know basis.

    Advice to Management

    Very hard to have a 'team' spirit when management does not promote it with other than words.
    Stop outsourcing jobs to India, it makes it very hard to get work done with communication and time zones.

  2. Sale, Sale, Sale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I in Landover, MD
    Current Employee - Teller I in Landover, MD

    I have been working at SunTrust

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    benefits for everyone, extra pay for hitting sales goals, decent pay compared to other banks and credit unions

    Cons

    Sale based, hard sale goals

  3. Helpful (2)

    Not fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Hours, lunch break, leaving at end if day

    Cons

    Management, nitty gritty everything playoff

    Advice to Management

    Don't expect new tellers to be perfect when you only give them 3 days on the job training.

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  5. Good to gain experience but not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    No opinion of CEO
    No opinion of CEO

    Pros

    Banking hours and holidays are great. It's rare to be asked to work more than 40 hrs per week. There are many required training sessions to attend.

    Cons

    The ability to grow in your career is almost impossible. A long road to get where I wanted to be. It is also hard to get a decent salary raise once you are hired so ask for it firmly up front.

    Advice to Management

    Weed out the weak links in middle management so that a more visible career path is available to dedicated achievers in the ranks.

  6. Helpful (1)

    Just A Job, Not A Career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support in Atlanta, GA
    Former Employee - Support in Atlanta, GA

    I worked at SunTrust full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Stability, Great benefits, and you will gain a great amount of experience to add to your resume.

    Cons

    No room for growth, Management is a joke, The pay is horrible, and promotions (impossible, unless you become a brown noser) .

    Advice to Management

    Please place more value in your employees.

  7. Decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Annapolis, MD
    Current Employee - Personal Banker in Annapolis, MD

    I have been working at SunTrust

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good training environment and understandable goals

    Cons

    Intense sales goals that seemed unrealistic at times

    Advice to Management

    Stop stressing managers who then stress employees and therefore contributes to some questionable behavior

  8. Helpful (1)

    Training was good but work expectations were unrealistic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Coworkers worked well together and helped each other try to reach goals.

    Cons

    Unrealistic expectations for sales and referrals.

    Advice to Management

    Care about your staff.

  9. Helpful (1)

    Culture problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good 401k matching, good hours, pay is competitive

    Cons

    Very aggressive sales goals, micro-management, members of management with questionable ethics, pushed to cross the line and do anything to get a sale.

    Advice to Management

    You need to send upper management into the branches (like Undercover Boss) without letting them know who you are and see what's going on. Is this really what you want?

  10. CRE RM

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time (more than 5 years)

    Pros

    The company is based in Atlanta not New York

    Cons

    The company doesnt understand the NY Market.

  11. Helpful (1)

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Palm Harbor, FL
    Current Employee - Branch Manager in Palm Harbor, FL

    I have been working at SunTrust full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The benefits are good, and the location of the branch I am running is very close to home. The people that work for me the tellers and bankers are awesome. The customers are also very good and the morale in the branch is great.

    Cons

    Upper management just out right treat Branch Managers bad. I happen to be a Saturday Branch and even though my supporting branches have not complained and have offered to help work an occasional Saturday, leadership has decided that I should be self sufficient which will require me to work 2-3 Saturdays per month. There are long Monday evening conference calls discussing commitments and floor minimums, bi-weekly deep dives, and bi-weekly Performance Leadership Model calls which are touch bases to all of the commitments, a Monday Team Meeting, a Thursday Teammate Readiness meeting, monthly branch Manger Meetings, weekly stay late call nights, and daily calling power hours. TOO MUCH!!!
    The worse thing yet...the technology is one step above a credit union. The system is constantly crapping out and you spend wasted minutes just trying to open a simple checking account. Leadership are all tech-tards and would prefer filling out paper profiles on clients, using paper calendars to manage appointment setting and old fashioned binder and tab system so they can inspect what you are doing.
    Bonuses for branch managers are all or nothing; if you made all of your Sales and Referral Points, Service, Controllable (which is completely did your tellers balance for the quarter), Active checking (did they use it so many times or set up online banking), and Deposit Growth. If you made all of these and I mean all, then you might make a bonus.
    Morale is low and no matter what you do it is not enough! Area Manager has favorites and it is obvious in meetings. Since she decides how the goals are adjusted year over year.

    Advice to Management

    Build Morale, change the bonus structure so there is some motivation for making 3 out of 5 categories (no one is perfect all of the time). Recognize that sometimes there are obstacles that as a manager you cannot control and you should not have to sacrifice your bonus.

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