Suncorp

www.suncorp.com.au

Suncorp Reviews

Updated January 6, 2015
Updated January 6, 2015
48 Reviews
3.9
48 Reviews
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Patrick Snowball
24 Ratings

Employee Reviews

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  1.  

    Bright teams and leadership but too much internal competition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Planning Manager in Brisbane, CA
    Former Employee - Planning Manager in Brisbane, CA

    I worked at Suncorp full-time (more than 5 years)

    Pros

    The group puts bright people into leadership roles and there's opportunity to move within the business to gain experience and progress your career. Generally there is a pragmatic approach to getting on with the job and adapting to change.

    Cons

    With extreme cost focus post-GFC & post-mergers there was way too much internal competition for roles and politics tended to prevail in appointments.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Customer and employee focussed organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brisbane (Australia)
    Current Employee - Anonymous Employee in Brisbane (Australia)

    I have been working at Suncorp full-time (more than a year)

    Pros

    Flexible work practices
    Great leaders and clear vision and strategy
    Great technology
    Opportunity to travel
    Real work/life balance
    Benefits and staff discounts on products

    Cons

    Salary is a little lower than some similar organisations
    Longer hours in peak times can be required

    Advice to ManagementAdvice

    Still some duplication across the Group evident from previous merges. Some further work needs to be done to streamline some internal process/services.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good conditions and pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Consultant in Brisbane (Australia)
    Current Employee - Sales and Service Consultant in Brisbane (Australia)

    I have been working at Suncorp full-time (less than a year)

    Pros

    This felt like my first "real" job. Good team culture, conditions and training. When I first started my work as a call centre consultant, they even had music on while we worked! Inital hiring and training was very thourough.

    Cons

    Can't really think if any, other staff were distant at times. We were always having team activities and events. This could be regarded by so e as frivolous. I did not get a proper explanation of the bonus structure before the assessment of the bonus was due.

    Advice to ManagementAdvice

    Been out of touch with company since 2010, so cannot comment.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk Advisor in Sydney (Australia)
    Current Employee - Risk Advisor in Sydney (Australia)

    I have been working at Suncorp full-time (more than 5 years)

    Pros

    Work/life balance, flexible arrangements, high level of exposure

    Cons

    Headquartered in Brisbane, restricted to the Australian/NZ market

    Advice to ManagementAdvice

    General Insurance is capped and probably can't get bigger. Need to sell more to same people or expand into new markets.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Re-inventing itself and succeeding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brisbane (Australia)
    Current Employee - Anonymous Employee in Brisbane (Australia)

    I have been working at Suncorp (more than a year)

    Pros

    Areas I worked in were energetic and developing an agile culture and value system. Some excellent project managers who really see their role as to support the team rather than harass and control.

    Cons

    Different areas of the business at different places of the transformation which can cause friction between business groups. Some new initiatives focus too much on cost rather than value. If its cheaper but we don't bring in business it it really a win?

    Advice to ManagementAdvice

    Continue to promote cultural transformation. Support and promote the people doing it right. Don't sacrifice value for cost. Strategy needs to be based on the big picture not short term savings.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company, amazing people and good work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brisbane (Australia)
    Current Employee - Anonymous Employee in Brisbane (Australia)

    I have been working at Suncorp part-time (more than 8 years)

    Pros

    great career development opportunities due to variety of jobs, flexible working arrangements and good work life balance

    Cons

    not many, probably as in any big company you can't avoid politics, change seems to be constant and you have to adapt quickly

  8.  

    Interesting work, always something going on to keep you busy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Brisbane (Australia)
    Former Employee - Business Analyst in Brisbane (Australia)

    I worked at Suncorp full-time (more than 3 years)

    Pros

    Great people to work with, amazing work/life balance and ideal location. Able to improve skills easily through training and on the job training. People and hard work are celebrated.

    Cons

    Too many restructures, not enough time for people to settle into new structure. Pay does not match industry standard, however, you don't know that until you leave. If you seem to get into office politics, then you will not win

    Advice to ManagementAdvice

    Pay your staff industry standard and perhaps settle on a structure to realise benefits before changing

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Not bad, lots of areas for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suncorp full-time

    Pros

    Most areas offer flexible hours, work from home etc. Pay is probably best in Brisbane. Lots of areas to move into, but it's who you know most of the time. Cost cutting has reduced development opportunities and other perks.

    Cons

    Not the place for you if you expect your own desk - they are shared and all your belongings are kept in a box that moves around with you. Plenty of dead wood and Management that shouldn't be Managers. Performance management is lacking. Politics is rife. In a nutshell, pay and conditions are great, but the environment and culture can be toxic in some areas.

    Advice to ManagementAdvice

    Loose the dead weight, and stop restructuring every six months - nothing ever gets done!

  10.  

    Home insurance claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Manager in Melbourne (Australia)
    Current Employee - Claim Manager in Melbourne (Australia)

    I have been working at Suncorp full-time (more than 3 years)

    Pros

    - Great city location
    - Great working environment in terms of facilities
    - positive young crowed

    Cons

    - you are not measured on the quality of your work but how many activities you can complete
    - your work efficiency is openly disused with the wider team on why you didn't achieve target, furthermore it is detailed on a whiteboard for the entire floor to see - at times can be very demotivating when you've tried your hardest
    - poor management in terms of knowledge, people skills and ability to drive a team to success
    - a billion and one new "special projects" are run time and time again to improve staff engagement but nothing ever eventuates, management does not listen, it seems the conversation is held just to tick a box
    - no flexibility with annual leave - Especially with the team leaders who have been there the longest they are more concerned regarding their team stats
    - management assume rather than read and review the EA agreement or consulting with HR, 9 times out of 10 they are usually wrong
    - in home claims- limited career progression
    - departments do not communicate which drives countless complaints, majority of the day is spent apologising to customers

    Advice to ManagementAdvice

    get your act together. you're working with old school ways in a new school world! listen to your front line staff and act upon their requests.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Fantastic place to work but not immune to politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Brisbane (Australia)
    Current Employee - Manager in Brisbane (Australia)

    I have been working at Suncorp full-time (more than 8 years)

    Pros

    Valuing people, training opportunities, culture, great collaborative spirit

    Cons

    Still too many politicians in the company which taints the experience for some employes. They are loosing significant talent to leaders who value perceptions over reality.

    Advice to ManagementAdvice

    There is too much talent at the company suppressed by poor leaders

    Recommends
    Positive Outlook
    Approves of CEO

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