Suncorp Reviews

Updated August 31, 2014
Updated August 31, 2014
37 Reviews
4.0
37 Reviews
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Patrick Snowball
19 Ratings

Employee Reviews

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  1.  

    Psychological Testing

    Current Employee - Graduate IT Position  in  Melbourne (Australia)
    Current Employee - Graduate IT Position in Melbourne (Australia)

    I have been working at Suncorp full-time

    Pros

    Equal opportunity employer. Great opportunity to learn new skills in the IT sector. Well established company with solid values. Opportunity to work Australia wide.

    Cons

    They use Wasabi Waiter to test your customer service skills. I work as a host in a very busy, professional bistro. Wasabi waiter decided I had no customer service skills. Ridiculous game. I scored 95% on the academic aptitude test, and as soon as my Wasabi Waiter results were logged I received a polite rejection.

    Advice to ManagementAdvice

    Don't use Wasabi Waiter.

  2.  

    Like working at many places in one, great for growth, but a little schizophrenic and you can get stuck in the wrong team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Solution Architect  in  Brisbane (Australia)
    Former Employee - Solution Architect in Brisbane (Australia)

    I worked at Suncorp full-time for more than 8 years

    Pros

    Loads of opportunities, and ample support provided for moving around. IT department really starting to shine when I left and sounds like improvements have continued. Great to have the chance to see teams really embracing Agile software development.

    Cons

    Most people (especially in Brisbane) behave as though it's still a small company even though there are over 10,000 employees and at one point was in the top 20 ASX companies. Lots of things that should be well managed simply are not. Also really struggled with a sense of identity following acquisitions (GIO / Promina) - which was leading to a lot of infighting (although I hear that has improved recently).

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    GOod

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suncorp

    Pros

    It's a good working environment.

    Cons

    Some talents are not fully used.

    Advice to ManagementAdvice

    get to know more Graduate

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  5.  

    Call Centre Team Leader Insurance Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Toowoomba (Australia)
    Current Employee - Team Leader in Toowoomba (Australia)

    I have been working at Suncorp full-time for more than 8 years

    Pros

    The benefits. The company really invests in their people. Their future focus.

    Cons

    Living in a geographically isolated area limits career moves unless I want to move

    Advice to ManagementAdvice

    Don't just ask front line staff about blockages, get front line opinions and ideas before change. Have focus groups, use people from around the business. Make our front line staff feel valued. Offer more virtual roles.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    x

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suncorp

    Pros

    good job titles for shared service / advice functions

    Cons

    challenging to progress for P&L roles

    Advice to ManagementAdvice

    elevating all advice and support functions will dilute business acumen...

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    A Place for a long term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Sydney (Australia)
    Current Employee - Manager in Sydney (Australia)

    I have been working at Suncorp full-time for more than 10 years

    Pros

    Suncorp is a company with a genuine passion for their people and customers with constant focus on continuous improvement. Suncorp is not afraid to make gutsy decisions and is changing the face of insurance in Australia.

    Cons

    Sometimes business processes hinder rather than help progress but this is becoming less and less common.

    Advice to ManagementAdvice

    Keep doing what you are doing for our people and customers - keep challenging the status quo.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    A good stable company with a good work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analytics Specialist  in  Sydney (Australia)
    Current Employee - Analytics Specialist in Sydney (Australia)

    I have been working at Suncorp full-time for less than a year

    Pros

    The area in which I work outstanding opportunities for advanced analytics and Data Science. The management are also very humane, something almost never observed in large companies. There are great opportunities for long term development.

    Cons

    Sometimes a bit bureaucratic, probably due to the companies history as a former government business. The senior management are professional managers and don't really necessarily understand the business. They are also following out-of-date paradigms such as outsourcing many IT functions (savvy international companies are now in-sourcing key IT infrastructure, having discovered the hard way the outsourcing was a costly mistake). Also, they are obsessed with cloud offerings without any clear understanding of the risk both to information security as well as operational efficiency (network latency is a major non-controlled issue). IT processes are overly complex, it takes 6 people four weeks to set up an FTP capability. There is also an unhealthy obsession with Agile development methodology, it operates largely as a cult and is deleterious to good development practice (if all you have is a hammer, everything looks like a nail).

    Advice to ManagementAdvice

    Listen to your customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Good, except for the bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Assistant
    Former Employee - Personal Assistant

    I worked at Suncorp full-time for more than 5 years

    Pros

    Remuneration, team work, being able to use initiative

    Cons

    IT, the new procurement and invoicing process, lack of internal customer services i.e. hospitality, meeting room and equipment management and IT.

    Advice to ManagementAdvice

    Senior management i.e. EGMS need to mingle more with their non direct teams and make an effort in being more personally transparent

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Claims Assist consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Assist Consultant  in  Melbourne (Australia)
    Former Employee - Claims Assist Consultant in Melbourne (Australia)

    I worked at Suncorp full-time for more than 3 years

    Pros

    Work culture is family oriented and great. Team members always happy to help each other. Supportive team leaders and Technical service officers. very supportive of diversity: cultural, disabilties, age, gender. Discounts on insurance. Great work environment.

    Cons

    Gym not put in place ...yet...else it would be a perfect workplace to be in.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good Company with a wide spectrum of colleague both good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Suncorp full-time for more than 3 years

    Pros

    Large company with many opportunities
    Many brands and different segment strategies and business models
    Professionally run

    Cons

    Structure can be overly complex leading to excessive matrix and line management reporting, duplication, internal negative competition

    Advice to ManagementAdvice

    Rotations and cross group teaming

    Recommends
    Positive Outlook

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