Sunquest Information Systems Reviews

Updated April 16, 2015
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2.9
42 Reviews
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Sunquest Information Systems President Matthew Hawkins
Matthew Hawkins
3 Ratings

42 Employee Reviews

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  1. Featured Review

    Helpful (5)

    Great Team - Growth Industry - Stable Owners - Culture Trending VERY Positively

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ

    I have been working at Sunquest Information Systems full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Opportunities for career growth abound.
     - Fanatic, well-renowned, global client base
     - Talented co-workers
     - Values are becoming a part of the culture, not just platitudes
     - Unique market position and market drivers allowing for dynamic possible growth and impact to healthcare
     - Publicly Traded Ownership (Roper Industries) allows autonomy
     - Positive changes recently make for VERY positive trend in culture

    Cons

    - Some gossip.
     - Lots of urgency and work to do. If you don't like a challenge, this probably isn't the spot for you.

    Advice to Management

    Continue on the current path. Change is hard but the goal is worth it. Communicate, Communicate, Communicate

    Sunquest Information Systems Response

    Dec 23, 2014VP People Operations

    Wow! Thank you for taking the time to share these thoughts. We agree that the culture is trending positively and love to hear your feedback.

    Please provide both positive and constructive
    ... More

  2. Helpful (2)

    Established company doing innovative things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ

    I have been working at Sunquest Information Systems full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The energy, intelligence and collaboration of the team makes working here rewarding and exciting every day. As a very diverse group of professionals, the employees are involved in multiple facets of the organization and the community. Many of those that choose to work in healthcare want their work to be impactful and make a difference. I can honestly say that this rings true at Sunquest more than most of the companies I've had the opportunity to work for. The vision and strategy makes Sunquest a really exciting place to be in healthcare.

    Cons

    An on campus tennis center would be a very beneficial addition to the health and well-being of the employees. There is not one today. The office lighting could be improved.

    Advice to Management

    I would suggest that management should continue asking for creativity and input from the staff. They are off to a solid start but that effort can quickly erode if it's not diligently pursued.

  3. Helpful (5)

    Too overwhelming for the job you have to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Support Specialist in Tucson, AZ
    Current Employee - Associate Support Specialist in Tucson, AZ

    I have been working at Sunquest Information Systems

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great pay and benefits. Trainer was excellent but the training content does not prepare you for the job.

    Cons

    Coworkers force work on other teams/teammates. Hardly any assistance when trying to solve a problem. Job security is lacking.

    Advice to Management

    Make the transition from training to working on the floor more smooth. You don't really learn the job in training and then get flooded with all the work.

    Sunquest Information Systems Response

    Feb 13, 2015VP People Operations

    Thank you for providing feedback. We would love for you to provide us ideas for making that transition from training to the floor more smooth. Further, please come to People Operations and give us ... More

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  5. Helpful (2)

    Varied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Project Manager in Tucson, AZ
    Current Employee - Associate Project Manager in Tucson, AZ

    I have been working at Sunquest Information Systems full-time (More than a year)

    Neutral Outlook
    Neutral Outlook

    Pros

    Employee appreciation, ease of movement between positions, good environment, opportunities for growth

    Cons

    your experience depends very much what department you are in. there is little cohesive oversight of the company or common experience. vps have full authority and each department is run separately and differently.

    Pay is low for the industry.

    Sunquest Information Systems Response

    Dec 30, 2014VP People Operations

    Thank you for taking the time to share your feedback. We truly appreciate your efforts and hope that you will continue to provide feedback, both positive and constructive.

    Your thoughts about
    ... More

  6. Helpful (3)

    Poor Compensation and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Engineer in Tucson, AZ
    Former Employee - QA Engineer in Tucson, AZ

    I worked at Sunquest Information Systems full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    start up environment, good learning experience

    Cons

    Benefits, compensation, work environment, no work life balance

    Sunquest Information Systems Response

    Dec 21, 2014VP People Operations

    Thank you for taking the time to leave your thoughts. We wish you well on your new endeavors.

    Our environment certainly fosters learning and allows the opportunity to have a voice and make
    ... More

  7. Good interview, low salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Consultant in Tucson, AZ
    Former Employee - Systems Consultant in Tucson, AZ

    I worked at Sunquest Information Systems full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great for entry level and resume building

    Cons

    Salary is low compared to Public and private sector

    Advice to Management

    n/a

  8. Helpful (4)

    Fair pay/benefits, poor training and working conditions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Professional Services Consultant in Tucson, AZ
    Former Employee - Associate Professional Services Consultant in Tucson, AZ

    I worked at Sunquest Information Systems full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good entry level job, decent pay, great benefits

    Cons

    terrible training, "crack the whip" leadership, more concerned with billable hours than giving clients good service.

    Advice to Management

    Manage your team like people, not assets. Newly hired managers don't know the business, so they take on a role as task-master and not of manager. If my performance is based solely upon numbers in a spreadsheet, please make sure those numbers are even somewhat accurate; not once was a weekly report accurate. SHOW UP for 1:1 meetings. Understand that you have to give non-lab new-hires more of a background of lab if you expect them to succeed. Update your training material regularly, exclude outdated information/processes. Directors should have 1:1's with the team members to check if their manager is supporting their career growth.

  9. Helpful (4)

    Poor strategic vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Support Specialist in Tucson, AZ
    Current Employee - Client Support Specialist in Tucson, AZ

    I have been working at Sunquest Information Systems full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most of the employees are decent enough people.

    Cons

    The level of attrition in the support organization has severely diminished this company's ability to deliver on the promise of best-in-class client support. There are products that we sell, that no one knows how to support. With senior analysts spread thin putting out fires at client sites, there are insufficient training and mentorship resources.

    As such, this is likely to be a dead end job.

    Furthermore, it is so specialized that your experience will count for little should you decide to move on -- unless you elect to work for a client directly, which thanks to Sunquest's unwillingness to pay their analysts market value is extremely common. We are hemorrhaging top level talent faster than we can train people up.

    The flagship product is circling the drain, the unchecked attrition of senior analysts is only hastening the process as we find ourselves less and less able to provide the clients with timely resolutions.

    Advice to Management

    The vast majority of your revenue comes from support maintenance contracts. Preventing client attrition requires action to prevent agent attrition - You need your top talent to stay in support, and you need new agents to stay with the company long enough to become top agents -- a process which will take years.

    It's not about ice cream, or trophies, or focused recognitions or Casual Fridays. It's about cash in the bank. And as long as client sites are offering double what you are offering, you will continue to bleed talent until there is nothing left.

  10. Helpful (1)

    Good place to start.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Intern in Tucson, AZ
    Current Employee - Marketing Intern in Tucson, AZ

    I have been working at Sunquest Information Systems full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tasks are great to learn.

    Cons

    People does not always talk good about coworkers.

  11. Helpful (6)

    If you are desperate, build your resume and get out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Trainer in Tucson, AZ
    Former Employee - Technical Trainer in Tucson, AZ

    I worked at Sunquest Information Systems full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Many of the folks on the front lines are fantastic and really know their stuff.
    This is a place to get your start in this field or any corporate field.
    Recently ditched an incompetent president (though the new one doesn't seem much better).

    Cons

    Upper management expects miracles without proper staff levels or time.
    The pay is way below market norm.
    While some managers are great, others have no place in management.
    Numerous departments are rife with nepotism.
    Staff are often placed in the wrong departments and then chastised for poor performance.

    The environment is simply toxic. Do your time and get out!

    Advice to Management

    Listen to the front line, ditch 4dx, clean house on the VPs and directors, and push software to modernity.

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