Sunrise Senior Living

  www.sunriseseniorliving.com
  www.sunriseseniorliving.com
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Sunrise Senior Living Reviews

Updated September 19, 2014
Updated September 19, 2014
265 Reviews
3.2
265 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sunrise Senior Living CEO Chris Winkle
Chris Winkle
16 Ratings

Review Highlights

Pros
  • I met so many wonderful team members that I am honored to have worked with (in 17 reviews)

  • Love the residents you are able to transfer (in 9 reviews)


Cons
  • Occassionally have to work long hours and the additional effort is not always recognised (in 9 reviews)

  • Poor management, lack of leadership and poor communication (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Manager  in  Naperville, IL
    Former Employee - Care Manager in Naperville, IL

    I worked at Sunrise Senior Living part-time for more than a year

    Pros

    good training and leadership programs,

    Cons

    not enough time, not enough salary

    Advice to ManagementAdvice

    dont need to hire more, distribute time to employee

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    The friendly atmosphere, the beautiful landscape & artichecture, the cleanlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Manager
    Current Employee - Care Manager

    I have been working at Sunrise Senior Living full-time for more than a year

    Pros

    Friendly, helpful, good managment, very good co-workers

    Cons

    The scheduling needs better work

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Fantastic

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sunrise Senior Living

    Pros

    Very well organized, very home like for our seniors, great company culture.

    Cons

    They need to incorporate more division wide training to help directors understand what it is like being on the front line at a community.

    Advice to ManagementAdvice

    share more personal time with the front line staff

    Recommends
    Approves of CEO
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  5.  

    Very fast paced, opportunities to learn, but you are just a number/position to them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Director  in  Phila, PA
    Current Employee - Executive Director in Phila, PA

    I have been working at Sunrise Senior Living full-time for more than 5 years

    Pros

    It is an extremely fast paced company with high expectations. If you are smart and self-motivated, you can be very successful. There are many opportunities to learn. Company is huge therefore if you need to relocate, chances are you could find a job in another Sunrise. They are clustered around most major US metropolitan areas.

    Cons

    You are only as good as last week's financial results, you constantly have to prove/explain yourself. There is no support for directors. Regional teams are stretched thin and focus on putting out fires. Poor work life balance. Very political. Has changed from public company to private, and has changed owners every few years, which causes frequent reorganization. Regional and corporate jobs are therefore very vulnerable to layoffs.

    Advice to ManagementAdvice

    Aside from the front line team members, your community management teams (coordinators and EDs) are your most important players. There is very high turnover in these positions, mainly Executive Directors, Health Care Coordinators and Directors of Sales due to an immense amount of pressure and lack of support. Many regional team members and Vice Presidents are rude, not responsive and not trustworthy. Training and support for EDs and coordinators is not a priority for the regional teams, they are more worried about that week's financial/sales results These are essential to the success of the communities.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Level of Care Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sunrise Senior Living full-time for more than a year

    Pros

    The staff truly care about the residents and aren't just there for a paycheck. The corporation has a good reputation. The benefits are excellent. The atmosphere is homey and the time with residents is fulfilling.

    Cons

    Bureaucracy can be a pain. Making changes for the good of staff and residents can take forever. The company has been sold to two separate corporations for care and for real estate, and that has resulted in another level of removal of top levels from staff doing the work day to day. Care staff turnover is too high.

    Advice to ManagementAdvice

    Literally, walk a mile in the shoes of every front line staff position. Shadow each of us through a full day at least, for a week at coordinator level. Do not pass down directives from on high without input from the residents and staff. Be more creative about Corporate rewards for excellent work, eg discounts at more places than Verizon, restore cash rewards for years of service (drop new "gift catalog"), say Thanks more, and show respect especially for the Reminiscence Neighborhood. Require directors and coordinators to spend at least 2 days a month on the floor all day with staff and residents.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Activities Assistant
    Current Employee - Activities Assistant

    I have been working at Sunrise Senior Living full-time for more than 3 years

    Pros

    Promote from within, rewards employees for outstanding work, supportive of continuing education, good work ethic and team work

    Cons

    Hours and budget cut can effect resident servces

    Advice to ManagementAdvice

    remember that the needs of residents do not decrease simply because there may be fewer in the building at any given time-

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Fantabulous in the healthcare industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assisted Living Coordinator  in  Pittsburgh, PA
    Current Employee - Assisted Living Coordinator in Pittsburgh, PA

    I have been working at Sunrise Senior Living full-time for more than 5 years

    Pros

    Friendliness, professionalism, homelike environment. I would have my family live at Sunrise, and only Sunrise

    Cons

    Polo shirts and khaki pants as the dress code

    Advice to ManagementAdvice

    Great job!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Overall a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Exton, PA
    Current Employee - Anonymous Employee in Exton, PA

    I have been working at Sunrise Senior Living full-time for more than a year

    Pros

    Residents are great, generally a fun, home-like environment that can be very warm and inviting.

    Cons

    Management is very cliquey. They preach communication, but fall short themselves. Favoritism is apparent.

    Advice to ManagementAdvice

    Praise your good workers instead of just barely punishing the bad ones. People who work really hard rarely get noticed, just taken advantage of, yet the ones who barely try, seem to be praised any time they do a little bit more than their jobs call for. Coordinators get doted on non stop with gifts and bonuses, but the ones doing all the grunt work get nothing. Try to make all your staff, especially the front line, feel valued.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    great place to work in my senior years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wellness Nurse
    Current Employee - Wellness Nurse

    I have been working at Sunrise Senior Living full-time for more than 10 years

    Pros

    I love my residents and families, we get to have fun while working. Ability to transfer to other communities if you need to move and maintain company benefits, which are pretty good.

    Cons

    management not very interested in our voice on a community level only on company wide level. No consistency in following procedure Although training is ok.all training is on Kiosk, people fall asleep, text and don't pay attention , once training is completed team members are expected to "get with it"

    Advice to ManagementAdvice

    listen to your team, show appreciation on daily basis, be consistent as a management team, don't play favorites, follow the great policy and procedures Sunrise has in place for managing/appreciating your team consistently. Frequently coordinators don't know policy, promoted because they were a good care manger and now are their peers supervisor ,not a great idea.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Care partner assisting the elderly in anything/everything where they are unable to do for themselves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Partner  in  Houston, TX
    Current Employee - Care Partner in Houston, TX

    I have been working at Sunrise Senior Living full-time for less than a year

    Pros

    Air conditioned, food given sometimes for job well done, we can conduct activities with residents, we are sitting down/standing up throughout shift, the decor inside is home like and pleasant, always sweet smelling odors in the air, I like working here...

    Cons

    Having to work with different age groups/personalities in a close home like setting. Co-workers not doing their tasks or young college workers not taking their job seriously. Too many residents to care for at once (13).

    Advice to ManagementAdvice

    Thank you for hiring me. I really enjoy my job because it is rewarding but the pay is low. We either need more staff members on the floor in order to efficiently care for these residents or we should be given more pay. $10/hour is not enough to give complete care for 13 elderly people. I do it because I'm a single parent with children and have no choice.

    Recommends
    Positive Outlook
    No opinion of CEO

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