Super Supplements Reviews

Updated June 12, 2015
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2.8
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Jim Sweeney
19 Ratings

41 Employee Reviews

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  1. Good Management

    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Super Supplements (More than 5 years)

    Pros

    local, family type facility, Good retail associates

    Cons

    much larger parent company, suffered lots of downsizing


  2. Helpful (1)

    Stepchild to Vitamin Shoppe

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Super Supplements

    Negative Outlook
    Negative Outlook

    Pros

    SImple retail and really awesome customers. Great discount on excellent merchandise. If you are just looking for an "easy" job, this isn't a terrible place to be. I had a few college students that did well with the work/life balance. Really, for the PT, FT and Keyholding roles, it is a great place to be - if you are looking for future potential, be on the VItamin Shoppe side of things. The infrastructure to better help your customers is there. SS hasn't aligned all processes yet. In 2016 when the Georgetown warehouse closes it wlll probably be better for SS employees.

    Cons

    Vitamin Shoppe doesn't know what to do with SS. Because of this, they have alienated a large chunk of customers by eliminated several skus that may not have brought in the margins but were companion products to bigger transactions. Across the board, SS is seeing double digit % declines in customer count. The slowest store with SS beats 90% of the busiest VS stores in the PNW. From the ASM to SM level there is very little opportunity to promote. Same goes for SM to MM or DM. There is a bit of misogyny that is a part of this industry overall but with some upper management it is more prevalent than others.

    Advice to Management

    Do something QUICKLY. The brand is degrading and it is because, in the interest of attempting to not degrade the brand, they are creating customer ill-will. There is no ability at the SS level to order products and ship out for customers when out of stock - because a different warehouse is utilized. This means we drive customers away to places like Amazon - which further negatively impacts the success of VS brands. The technologies are not on par with a retailer of this size. They run corporate in New Jersey on a skeleton staff which means the follow up and follow through is lacking. Onboarding new hires is a nightmare and further impedes the ability to appropriately staff. The application process is glitchy at best - work on the infrastructure of the onboarding process - this is the first impression we make on our new hires and if we start off on the wrong foot, it sets the tone for their duration of employment.


  3. Not super supplements, SUPPLEMENT SUPERSTORES. Great at first and then downhill from there. Terrible management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Specialist in Saint Louis, MO
    Former Employee - Manager, Specialist in Saint Louis, MO

    I worked at Super Supplements full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great learning information that you can share with others.

    Cons

    Paycuts like crazy, start at minimum wage, do as your told, don't question, empty promises, expected to do much more, consumes your life.

    Advice to Management

    There is no entry management. Start at the bottom and work your way up.


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  5. Easy work pace, great co workers, fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Super Supplements part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Meeting and talking about vendors
    Getting full size samples
    Free Training online for certain products
    Health Event planning

    Cons

    Bought by vitamin shoppe, culture is changing no more paid trainings, too corporate, not investing in their employees any more. Lost a lot of quality people

    Advice to Management

    Leave super supplements alone and let them continue with their former buissness model and employee training. Vitamin shoppe bought us for a reason.


  6. Sexual Harassment as far as the eye can see

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Super Supplements

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    It was a great place to work before the culture shift. Suddenly, it didn't matter how hard you worked. It only mattered who your friends were and how well you were willing to play the game

    Cons

    I've never worked for a place that had more issues with sexual harassment. That's one of the reasons I left. I was being harassed and management did nothing about it.


  7. Helpful (2)

    It was a Super Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Seattle, WA
    Former Employee - Store Manager in Seattle, WA

    I worked at Super Supplements full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Customers are for the most part enjoyable. If you're passionate about the natural products industry, and if you already know the products, this might be worth it.

    Cons

    We went from a philosophy of "Assume Positive Intent" under Super Supplements to "treat every employee and vendor like a potential thief" under Vitamin Shoppe. Perks are disappearing. The education program was gutted. Labor was cut drastically. There is too much stress on managers and a poor work/life balance.

    Advice to Management

    It's too late. Every Super Supplements will be a Vitamin Shoppe within a year and a half. Mark my words. Everything that made this company great (for customer and employee) has been lost, except for the few die-hard old employees trained under the old regime that still know their stuff.


  8. Was a great place to gain experience in a friendly and professional environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Buyer in Seattle, WA
    Former Employee - Assistant Buyer in Seattle, WA

    I worked at Super Supplements full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    For the most part, the employees were viewed as valuable. Particularly before the company was acquired.

    Cons

    The culture is in transition from being a locally owned and operated, small business atmosphere to becoming more of a corporate setting with tighter budgets and greater expectations. There seems to be less room for people to try out alternative ideas.

    Advice to Management

    Return some of the focus onto the employees. They were seen as valuable before, and they should continue to be.


  9. Great Seattle Based Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Super Supplements

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Excellent staff training opportunities, attended many cutting edge product trainings.

    Cons

    Wish they were still an independent company!


  10. Amazing company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Enthusiast in Spokane, WA
    Current Employee - Health Enthusiast in Spokane, WA

    I have been working at Super Supplements full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    For the first time in my life, I finally have a job that I care about. What I do makes a positive difference in other peoples lives. My knowledge, passion, and skills have lead me to this point and are finally being put to use.

    In the past week I've gained a form of wealth I never considered. It's not the monetary gains that give me this sense of wealth, but the people I work with, the products I sell, and the people I assist.

    Cons

    The training program and modules could benefit from an update.


  11. Not Super Anymore

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Super Supplements full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great co-workers, was a fantastic place to work, we shared a common goal.

    Cons

    Strong emphasis on Loss Prevention and lots of rules and box-checking. No longer has the same perks it once did before it was bought out by Vitamin Shoppe. Very Little support for store managers.

    Advice to Management

    Focus on the passion, not the process. You're hemorrhaging good people who actually know the product and are great at customer service.



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