Super Supplements Reviews

Updated June 13, 2015
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41 Employee Reviews

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  1. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Super Supplements full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great discount, vendor trainings are well done, that is about it.

    Cons

    George Town office poorly run by people who have no clue how retail works. Extremely poor upper management. HR does not take complaints seriously.

    Advice to Management

    Stop hiding behind your catch phrase "assume positive intent" and start holding people at the home office as accountable as the management on the front lines.


  2. Helpful (1)

    Good company going through constant change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Super Supplements full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There are Good people to work with
    They offer Competitive pay
    They have Good benefits as well as
    Fair working conditions

    Cons

    Recently purchased by larger national vitamin company and quickly losing its identity and culture. Bonuses, morale and overall feel of the company has changed. New policies make the environment restrictive and overly corporate in a place that has seen success through trust and a personal approach to people.


  3. Helpful (2)

    Assume Positive Intent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Seattle, WA
    Current Employee - Administrative in Seattle, WA

    I have been working at Super Supplements full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Super Supplements was a fast growing and fun place to work. Most employees had an opportunity to make a difference and work was collaborative.

    Cons

    Super Supplements has been sold to Vitamin Shoppe and the corporate take-over nightmare begins. Most office employees will be fired but the distribution center remains and takes over distribution for the 17 Vitamin Shoppe stores in the area.

    Advice to Management

    It was pretty unfair to continue to hire when you were working to sell the company.


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  5. Super Supplements provided me a wonderful opportunity to grow my skills.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Super Supplements full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing team of people to work with.
    Laid back culture.
    Ability to work with minimal manager over-site.
    Great on-boarding process that made you feel part of the team right away.
    Original and fun yearly awards.
    Great supplement knowledge training for retail employees.

    Cons

    Compensation and bonuses were not that super.

    Advice to Management

    Provide more training opportunities outside of just supplement knowledge training.


  6. Great place to grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Super Sup Employee in Seattle, WA
    Current Employee - Current Super Sup Employee in Seattle, WA

    I have been working at Super Supplements full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of training (product and procedural training from headquarters)
    Competitive pay for retail
    No pressure to sell specific products at retail
    Teams are like family

    Cons

    Equipment and systems need to be upgraded, procedures always changing (we have training to support this, but it can be frustrating for us and customers)

    Advice to Management

    Maintain the culture that we have worked hard to create/maintain


  7. Not the best experience with upper management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA

    I have been working at Super Supplements full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great trainings and lots of free products

    Cons

    Company does not live their values


  8. Good place to work ,and to build experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Distribution Center Specialist in Seattle, WA
    Current Employee - Distribution Center Specialist in Seattle, WA

    I have been working at Super Supplements full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Promote within the company, people are nice, both inside the Warehouse and HQ.

    Cons

    favoritism, bias, and those in leadership positions power trip sometimes.

    Advice to Management

    At the warehouse level, please stop playing favoritism, and promote those who put in the most significant amount of efforts, and performance.


  9. Super Supplements is SUPER! Passion, Knowledge, Team Work, Solid Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Seattle, WA
    Current Employee - Management in Seattle, WA

    I have been working at Super Supplements full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Evolving and ever growing local NW OWNED company with a strong focus on product education, customer service, team professional development, with competitive pay.Management is open to employees ideas and always listens to concerns.

    Cons

    Struggles with Buying Dept., WH and distribution have caused some hiccups with product availibility. There is a need to improve backend support computer systems and this is improving as the company grows and the right people are hired to get the job done. There are always growing pains with a company that is experiencing solid growth year after year.

    Advice to Management

    Continue to focus improving employee benefits and support programs. Continue also to improve manager training to better equip them to do thier jobs and take care of thier team members and customers.


  10. Helpful (2)

    Not Super at all!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Seattle, WA
    Current Employee - Sales Associate in Seattle, WA

    I have been working at Super Supplements full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Discount
    Good co-workers
    okay training needs improvement

    Cons

    Poor pay
    Very very demanding Management
    Poor Management
    Poor wages
    Poor benefits
    Poor growth within the company
    Poor values
    Joke raises
    Even HQ is run very poorly
    Always out stock in many products
    Bad service to customer because of turn-over within the company
    Long term Super supplement will lose againt GNC and others because it is NO different maybe even Worst, because of their dishonetly and bad treatment of workers and customers will go somewhere else

    Advice to Management

    Treat workers like grown-ups
    Pay workers a fair wage for all the knowledge that is required, this not a regular retail setting at all
    Your culture statements are inaccurate.
    Reward your workers for their hard work and deep knowledge in the field, it better your sales and customer service level too
    Have long term vision is honest and real
    Lead by example and actions not just nice words
    Stop major waste in employee turn-over and the big cost of retraining


  11. Helpful (1)

    terrible management!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Spokane, WA
    Current Employee - Sales Associate in Spokane, WA

    I have been working at Super Supplements full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    you learn how to supplement your health

    Cons

    Where do I begin? Management lies because they are running a dictatorship (yet, Super Supplements says their "family"). They claim they have an open door policy yet h.r. laughed in my face when I presented a serious harassment issue. They love to throw around the phrase positive intent. Poor, poor pay. I started out at 10.50. I found out that new employees (that I was training) started out at $12! Merit raises have been on hold for a year yet mgmt. always tells you they're working on it. After 1 year of work you get a .37 cent raise (please, what an insult). If you want smoke blown up your you know what then this is the job for you. Oh, and totally incompetent mgmt. and small town regional manager who likes to keep his "boys club" nice and tight. Bottom line, Super Supplements doesn't care about their employees-they talk the talk.

    Advice to Management

    out with the evil already. What do you want me to tell customers when they ask why such high turnover? Bring in new and fresh product already. If you don't address the issues and start taking care of your employees your company is going to sink. I don't care how many stores you have and how low your prices are.



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