SuperAmerica

  www.superamerica.com
  www.superamerica.com
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SuperAmerica Reviews

Updated August 8, 2014
Updated August 8, 2014
18 Reviews
2.2
18 Reviews
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Employee Reviews

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  1.  

    Super America was a great experience.

    Current Employee - SALES CLERK  in  Cincinnati, OH
    Current Employee - SALES CLERK in Cincinnati, OH

    I have been working at SuperAmerica full-time for more than a year

    Pros

    It was actually hands on, and the people made me feel welcome.

    Cons

    Being a math expert, it gave me lots of practice.

  2.  

    My co-workers were great but upper management is completely out of touch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at SuperAmerica full-time for more than a year

    Pros

    The CSR's (Customer Service Representatives) and store management that I have worked with have mostly been great. Many of the regular customers are also awesome and I wouldn't be able to handle this job without them!

    Cons

    Upper management is completely out of touch. Some of our best employees have been fired in the last year and replaced with complete idiots if they were replaced at all. I have ended up working 16 hour shifts back to back because there was no one else.

    The equipment is all old and outdated and very cheap. Even the toilets don't work correctly, so the restrooms always smell but maintenance spending can't be approved. Pay is dismal. We are extremely busy so there is plenty of money available but this company has no ability to think long term.

    There is little or no training. Every month or two we get a new District Manager with completely new policies, policies which are used to justify firing some of our best employees as scapegoats even though these employees were never made aware of said policies due to horrible communication. These policies also serve to drive away customers, who take out their anger on regular employees who have no say in these policies.

    Advice to ManagementAdvice

    Sell this company to someone who is capable of respecting the employees and respecting themselves.

    Doesn't Recommend
  3.  

    CEO makes corporate employees the company song solo says it all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PC Technician  in  Woodbury, MN
    Current Employee - PC Technician in Woodbury, MN

    I have been working at SuperAmerica as a contractor for less than a year

    Pros

    They do pay employees, so they are not crooked like companies who don't pay employees.

    Cons

    The culture of this company is horrible. The pay is terrible. They give no flexibility between work and life balance. They say things are OK one moment and you pay for it later. This is by far the worst company I ever worked for.

    Advice to ManagementAdvice

    Stop being so secretive and say on your web site one of your culture values at corporate is employees sing your song doing a solo.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Crew trainee

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SuperAmerica

    Pros

    There is a lot to learn and grow from career wise.

    Cons

    The stores communication chains are week, and so is the managements leadership.

  6.  

    Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SuperAmerica

    Pros

    Many great people work very hard at this company and give their all. Not sure if anyone really cares.

    Cons

    Very low pay, poor (if any) training and harsh management. Not a great place to start any career. Also long hours.

    Advice to ManagementAdvice

    Get new management.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Coworkers were like family

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SuperAmerica

    Pros

    Got along with everyone I worked with. The job wasn't very hard, regular customers were nice and fun to talk to.

    Cons

    Company isn't very good. Hard to defend a company that doesn't care about their image. I worked 40 hours a week for over 5 months and they refused to consider me as "full time" so to avoid paying benefits.

    Advice to ManagementAdvice

    Start taking care of your people and they will help to take better care of your stores.

  8.  

    No discounts, little pay, a lot of hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SuperAmerica part-time for less than a year

    Pros

    Meet a lot of people, regulars are so funny, you'll start to favor a few.

    Cons

    Throwing out food, one of the hardest things ever! especially in a packed store

    Advice to ManagementAdvice

    donate donate donate! or at least half price the bakery items

    Recommends
    Neutral Outlook
  9.  

    not a job to rely on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Maplewood, MN
    Former Employee - Cashier in Maplewood, MN

    I worked at SuperAmerica full-time for more than a year

    Pros

    not much,you meet interesting people on overnight shifts and cool coworkers

    Cons

    they don't care about anyone,you sneeze in the wrong direction your fired,its just easier for them to fire someone and hire a new person than to put any research into problems

    Advice to ManagementAdvice

    pull your heads out of your **s you fire good employees for minor little details,and weed out your racist managers,the manager fired me to bring all his buddys in and you didn't even notice when the store went to all African people and 1 maybe 2 other people I wont be surprised when you disapear like bp did

    Doesn't Recommend
    Negative Outlook
  10.  

    Hard Somewhat Thankless Job That Lacks Intellectual Stimulation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Management
    Former Employee - Store Management

    I worked at SuperAmerica full-time for more than a year

    Pros

    Good benefits. Always busy so time passes quickly. Primarily good hearted people both staff and consumer. Networking with customers and local businesses. It is a form of employment that is in demand so, there is a modicum of job security. Some room for advancement.

    Cons

    Poor antiquated training and business model. Robitic, repetitive, and endless tasks. very old or poor quality equipment. Zero recognition or acknowledgement. Long and unstable hours. High turnover (think running a daycare center). Little room for improvement. Limited resources. Few rewards.

    Advice to ManagementAdvice

    Flatten the ranks and distribute managerial manpower more laterally, consistently, and competitively thus creating a support network that is available to participate. Allow front line management greater flexibility with their labor hours and increase labor atleast 5% across all phases thus making the job successful vs. a race to failure. Improve both intangible and tangible benefits (e.g. recognition and rewards). Decrease the marketing implementation schedule and improve all logistics to bring promotional efforts inline with their requsite roll out. Stabilize logistics and labor to create synergy as opposed to the status quo (panic and haste).

    Doesn't Recommend
    Neutral Outlook
  11.  

    Better Jobs Out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co-Manager  in  Saint Paul, MN
    Current Employee - Co-Manager in Saint Paul, MN

    I have been working at SuperAmerica full-time for more than a year

    Pros

    Customers can be fun. Many oppurtunities for promotions. Holiday pay is double time.

    Cons

    Terrible Pay for excessive amount of work. Policies Constantly changing. Bonus is minimal and does little to motivate. Management cannot hire their own staff or control rate of pay, which produces a very weak staff. Store Managers are given way too many daily tasks that often make it difficult to focus on customer service. Staffing hours minimal, forces management to pick up slack.

    Advice to ManagementAdvice

    Motivate better quality of employees to work for this company by offering more. Employees and managers alike have to deal with ALOT! I have worked for numerous companies and have never dealt with a more high stress atmosphere in my life, and the rewards for the effort are non-existent. Focus on keeping better quality employees.

    Doesn't Recommend
    Negative Outlook

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