SuperPartners

  www.superpartners.com.au
  www.superpartners.com.au

SuperPartners Reviews in Melbourne, Australia

Updated November 27, 2014
Updated November 27, 2014
39 Reviews
3.4
39 Reviews
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Peter McNeil
20 Ratings

27 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    A fantastic company who is driven by fantastic people who believe in delivering service excellence to our members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Melbourne (Australia)
    Current Employee - Team Manager in Melbourne (Australia)

    I have been working at SuperPartners full-time (more than 8 years)

    Pros

    The positive mindset through our SPot-ON! program, great R&R through Applaud and internal promotions first and foremost - flexible work hours.

    Cons

    Layers of duplication created by mulitple systems which dont talk to each other. The wasted years and money spent on flawed system inititatives when we could have bought an adequate product off the shelf. We need to remember what we are good at and that is managing superannuation and insurance services for millions of Australians and leave the building of systems to someone else.

    Advice to ManagementAdvice

    We need to remember what we are good at and that is managing superannuation and insurance services for millions of Australians and leave the building of systems to someone else. I am certain there are systems that will suit our business that will also remove system duplication and enable our people to deliver a better service - it might be time to swallow our pride.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Consultant - SP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Consultant in Melbourne (Australia)
    Current Employee - Customer Service Consultant in Melbourne (Australia)

    I have been working at SuperPartners full-time (less than an year)

    Pros

    Good CBD location, good hours and overtime paid, casual business and casual friday, great team atmosphere and overall culture. Very good rewards program and employee benefits.

    Cons

    Communication between front-line contact centre and administrative functions is bad. Workload is quite overwhelming sometimes and there are lots of inefficiencies as the business still seems to be overstaffed.

    Advice to ManagementAdvice

    Administrative structure needs a complete overhaul.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    Extremely Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transitions Coordinator in Melbourne (Australia)
    Current Employee - Transitions Coordinator in Melbourne (Australia)

    I have been working at SuperPartners full-time (more than 5 years)

    Pros

    Great, positive working environment. Clear processes. Opportunity to learn and grow your career. Flexibility. Staff benefits. Office Location.

    Cons

    Sometimes can be lost in the shuffle, but that’s more a responsibility of the employee, rather than the company. Current uncertainty of jobs and general future of the company as changes are being made.

    Advice to ManagementAdvice

    Take care of your staff that have been loyal to you and served you well over a long period of time.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Best company i have had the pleasure of working for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Administrator in Melbourne (Australia)
    Current Employee - Senior Administrator in Melbourne (Australia)

    I have been working at SuperPartners full-time (more than 5 years)

    Pros

    The culture at Superpartners is what keeps me here. The huge focus on people is really what it's all about. Not feeling like just another number and a valuable member of the team. The applaud reward and recognition is a great system. Spot On! which was introduced 5/6yrs ago now has played a pivotal part of the SuperPartners culture and it works in every aspect, behaviours and processes. Very flexible with working hours.

    Cons

    The system constraints are probably the biggest negative and having to work with so much paper instead of having an imaging system. I dont believe compared to other companies in the same industry that SuperPartners offer a competetive salary. Training is also not very good here, the admin teams are always having to do buddy training within the team even though we have a dedicated training teams. Need to make quality and customer excellence a higher priority then quanity.

    Advice to ManagementAdvice

    Make people accountable for their role. Outline roles and responsibilities so there is no double up of what people are doing. Have a better review and bonus system as there are a lot of hard working people here and getting a standard across the board bonus isnt a great feeling after working your guts off for the last 12mths.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    This is my fourth stint with the Company and I like to think that it has been a win-win situation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Melbourne (Australia)
    Current Employee - IT Analyst in Melbourne (Australia)

    I have been working at SuperPartners full-time (more than 10 years)

    Pros

    One of the best reasons for working with SuperPartners is the culture. No matter what is going on, there is always some one there to help support you and to listen to you. I only have to talk to my Manager about what is happening outside of work and there has never been an issue with changing start and end times to fit in with the family. The team I work with are very engaged and open in conversations. I have built up many relationships within the Company and this makes coming to work every day a pleasure.

    Cons

    The day to day challenge is to keep up with changes occurring in the technology space and keep abreast of upcoming new features/enhancements.

    Advice to ManagementAdvice

    Everyone's work life is very busy and we have formal activities to download information to staff but it would be great for Executives, Senior Leader Group members as well as Business Unit Managers to spend some time walking around the floors and saying hello and spending some time with people.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Investing in people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Melbourne (Australia)
    Current Employee - Trainer in Melbourne (Australia)

    I have been working at SuperPartners full-time (more than 5 years)

    Pros

    Fast paced industry, with legislation dictating deadlines. This prevents boredom. A great company to learn, adapt and grow with the changes.

    Cons

    Due to fast pace and short deadlines, leaves little time to personally grow and develop. All growth is professional growth, this leaves little time for work/life balance. Majority of managers are good at getting results for higher management. However, may forget to guide and assist staff with their daily tasks, or reaching their goals.

    Advice to ManagementAdvice

    We focus on a Spot-on culture on improving the business and processes. However, i believe that we should also focus on senior roles (Seniors, TL, Managers) on improving themselves. Learning to direct people and guide them. I find that advice is given for staff to adapt their work style to meet their managers, this should go both ways.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Amazing people - flexible environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)

    I have been working at SuperPartners full-time (more than 3 years)

    Pros

    The team here at Superpartners is fantastic - the people really make a difference to your day and make it exiting and fun to come to work everyday. I can honestly call many of my colleagues friends. People will go above and beyond for you in the workplace and personally.

    Unlike a lot of other businesses, Superpartners is realistic about what can be achieved within a period of time. If at any point in time I feel that I am overloaded, I can approach my manager about adjusting my deliverable and this is managed positively.

    This attitude extends to a flexible working environment and work life balance!

    Cons

    As with any company this size, it can take a while for change to occur; as a result it can produce employees with resilience instead of thought-leaders or innovators. This is fine if you are looking for a role with a degree of structure and role stability, but can be a little frustrating for the movers-and-shakers.

    Advice to ManagementAdvice

    Communication is key in all things business; particularly in times of change.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Most inspiring and motivating environment I have worked in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Melbourne (Australia)
    Current Employee - Manager in Melbourne (Australia)

    I have been working at SuperPartners full-time (more than an year)

    Pros

    The culture of the organisation is very vibrant, positive and motivating. I have been appreciated by previous employers, but at Superpartners the recognition and reward for doing your best is tangible. Employee's are made to feel truly valued, encouraged and supported.

    Cons

    An expanded suite of external training programs that embrace career, leadership and mindset would benefit employees as well as the organisation.

    Advice to ManagementAdvice

    Management are performing really well considering the complexity created by the shareholders.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Plenty of Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)

    I have been working at SuperPartners full-time (more than 8 years)

    Pros

    Plenty of opportunities and different departments to move and gain experience from

    Cons

    Dependent on you team the level of support can be greatly varied

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Place where you go to work, but feels like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Project Manager in Melbourne (Australia)
    Current Employee - IT Project Manager in Melbourne (Australia)

    I have been working at SuperPartners full-time (more than 5 years)

    Pros

    Supportive senior management; flexible working hours as per role; great leave policies (long-service leave in 5 years); challenging projects; good personal and professional development opportunities; great company culture makes you feel at home.

    Cons

    At times, there is a bit of red tape to get things done - coordinating various vendors/clients/stakeholders, obtaining approvals takes time.

    Advice to ManagementAdvice

    As company is currentlhy going through a potential take-over, would be good to keep employees informed or discount rumours that appear on the news.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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