Supermedia

  www.supermedia.com
Work in HR? Unlock Free Profile

Supermedia Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

2.2 305 reviews

30% Approve of the CEO

Supermedia CEO Peter J. McDonald

Peter J. McDonald

(154 ratings)

18% of employees recommend this company to a friend

Review Highlights

Pros
  • Benefits are good, commission not bad and my co-workers are great (in 41 reviews)

  • Great working conditions, tops in pay and benefits (in 16 reviews)


Cons
  • Fighting the perception that the print yellow pages are no longer viable (in 38 reviews)

  • Upper management takes care of themselves - no loyalty for those of us who have been loyal (in 18 reviews)

More Highlights
305 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great people; lacks leadership vision

    Marketing Sales (Former Employee) Dallas, TX

    ProsDedicated people; long heritage and commitment to serving the customers

    ConsLeadership uses intimidation and allows petty politics to thrive
    CEO is stuck in the 1980's in his thinking.
    Business is declining with no end in sight and is sustaining itself through mergers and industry consolidation.

    Advice to Senior ManagementTo the BOD: Why allow legacy leaders to run a company that needs to transform for the next generation; Too many people/customers and families depend on this company for their livelihood. Get leaders in place that are dedicated to turning the business/industry around.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Fun Job, Terrible Management

    Content Manager (Former Employee) Dallas, TX

    ProsI loved my job. I have a degree in English, so media is my bread and butter. Their systems are very user friendly and easy to learn. I learned a great deal about SEO there.

    ConsIt's very corrupt. The people who work there are immoral for the most part.

    Advice to Senior ManagementPromote the hard workers, the good guys, not the people who are just good at working the political system there.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Sales

    Sales Representative (Former Employee) Richmond, VA

    ProsDecent work-life balance. High income potential due to uncapped commissions

    ConsMicro-management. Products don't always deliver what they should according to the sales pitch.

    Advice to Senior ManagementTreat sales people as professionals and not as much micro-management.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    OK Place to Work

    Web Technology Coordinator (Current Employee) Coppell, TX

    ProsGreat people, great atmosphere & Stellar on the job training

    ConsNo room for advancement, and work/life balance wasn't conducive to my needs.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Media Consltant

    Media Consultant (Former Employee) Atlanta, GA

    ProsWork life balance. Commission was great for the market

    ConsProduct did not perform. Clients would complain or not pay their bill

    Advice to Senior ManagementWork on improving product. Lower cost per person. Increase reach

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    From great to hell on earth

    Premise Media ConsultPrep (Former Employee)

    ProsWAS fantastic when I started 12 years ago. The company I started with does not exist today. Went from the best job to the worst job over a period of 5 years I learned so much and there were so really amazing people who worked there.

    ConsProducts do not work. No forward thinking, super old, antiquated way of running a business. No vision from senior leadership. Very depressing work environment, no joy to be had. I could no longer believe in the management or products, they fully expected you to lie, cheat or steal to make a sale. Lead by fear and intimidation. Horrible paper work and systems in place. Worst case scenario for sales people. Turned into the worst culture and the worst company culture.

    Advice to Senior ManagementAny advice would not be taken. They are managing the death of this company and grabbing all the money and profits they can. When I left I really felt they did not care for the current clients, it was all about selling what was good for the company. The sad thing is, everybody who works there knows the digital products suck for a majority of the clients. I knew this company was toast when 2 years ago senior management was going to refocus on the print! Really? Print? That's what you've been working on? And if this isn't a sign, they keep hiring people who retired years ago, who know nothing about the tech industry. Just sad

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Skepticism is wisdom.

    Management (Current Employee) Grapevine, TX

    ProsNon-leadership people are really good people. Average benefits and decent salary.

    ConsExecutive team has their heads stuck in the sand. There is no room for creativity or alternative viewpoints. Failure to always agree with an opinion frequently results in loss of employment through mismanaged reduction in force processes. If you are not liked, you are out the door.

    Advice to Senior ManagementGrow up. Make business decisions that truly benefit the business and not your bonuses.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The other 500 reviews are spot on for this company with 3 different names....

    OUTSIDE SALES (Current Employee)

    ProsGood benefits, training pay, income potential, working with small businesses, some flexibility with schedule.

    ConsWhere to begin? Even if you're a top performer, you WILL be routinely micro managed. You will do an endless amount of truly insane, pointless paperwork and ridiculous tasks and reports, then get grilled on why you didn't make more sales. No matter what you do or sell, no matter how big, how impossible the sale, it's NEVER enough. NEVER. And everytime we get ANOTHER new product, you get GRILLED to sell the lousy new outsourced product. It's brutal. And this will be coming from people who NEVER sold in the environment you did, and likely, couldn't do what you do. Work/life balance is horrendous if you're in outside sales if you want to be even moderately successful. You WILL spend hours each night working from home, after a full day at work. This time that you give to the company (UNpaid!) will NOT EVER be acknowledged in any way. If you're good, you'll do this because you have work to do from making sales. If you're ok, then the same. If you aren't good, then you'll be given a thousand things to do to make you good! It will be a level of micromanagement you couldn't even imagine!! And if you don't do well, management will torment you until you leave (I've seen this many times) on a whole new level. The company is trying to "sell everything to everybody everyday" and while it's a great idea in theory, in reality, we have WAY too much to offer, too many accounts to handle, too much paperwork, and too many meetings and reports that get in the way. BUT, Supermedia outsources EVERYTHING they sell, SO, WHEN (not IF!) something goes wrong, it is up to the sales rep to fix whatever mistake was made by some anonymous employee from another company. I've had mistakes made by others that took WEEKS to fix. Why? It's stupidmedia!! Also, most of the products we sell don't really work very well. We are really good at spinning the results to make them sound very positive, but when you sift through all the crap, they typically don't work well. We ARE cheap, so that's good, but if it doesn't work, there's zero value. Supermedia DOES do a fantastic job with all things yellow pages, but needless to say, that doesn't get used much anymore.

    Advice to Senior ManagementThe days of selling the most important advertising product ever AND being a monopoly are LONG GONE. We make less money now (BEFORE you adjust for inflation!!!!) and do TWENTY TIMES the amount of work that you morons did back in the stone age!! Instead of having one to two irrelevant competitors like you did when you clowns sold yellow pages WHEN IT WAS THE PRIMARY SOURCE OF ADVERTISING FOR ALL SMALL BUSINESSES, we sell this crap now and VERY FEW people care about it, and while we do sell TONS of online advertising, we do it with LITERALLY THOUSANDS of competitors!! Most of management needs to be fired from the bottom up, and replaced with young blood who has a clue what's going on in the world today. If radical changes are not made very soon, the end of this company is inevitable. Upper management has been robbing this company blind and running it into the ground for years, and the bubble is about to burst. If the stockholders only knew.......

    PS: if you read the reviews for all 3 company names, you can clearly see these problems have been going on for years, yet nothing is done. There's really nothing new here. The same awful culture has existed here for many years: whatever the problem is, blame the sales reps, and rob the place blind, then jump ship. Or file bankruptcy. Or another merger. Or name change. And then another bankruptcy. This place is FULL of white collar crime.

    PSS: the current super incompetent narcoleptic CEO is about to jump ship and leave his old pal Del in charge. If this isn't the end of the company, it would be a miracle!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Sweat Shop!

    Inside Sales (Former Employee) Pittsburgh, PA

    ProsBenefits, Commision, some co workers.

    ConsMicro Managers watch your every move. Listen in on sales calls and sit behind you while you are trying to present, criticizing everything you say and do.
    Too many meetings! There are meetings about the meetings.
    A new digital product introduced often, very often, to try to bring back dying yellow pages revenue.
    Most products do not work as presented to the clients- therefore many unhappy customers.
    Emphasis on new business, minimum 70 cold calls a day. Ruthless badgering of small to medium business owners.
    Sales team encouraged to back stab and steal clients from co workers.

    Advice to Senior ManagementStop Micro Managing and stick with a few good products that really help small to medium businesses grow!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Look elsewhere for a "career"

    Media Consultant (Former Employee) Everett, WA

    ProsDecent pay for entry level position. Had all the standard perks one would expect from a large corporation: Vacation time, Bonus Pay, Daily, Weekly, Monthly and even yearly awards and spiffs.

    ConsSold worthless products, like pay for call, which never generated any calls for many clients, or PPC, which ate through clients budget in no time, and produced far less than desirable sells, though some clients did benefit. Nearly everyone from my training class lost their job, or quit, most within the first 3 months, and the rest within 6 months with only a few making it a year, or longer.

    Advice to Senior ManagementGet a real education in corporate management, and don't speed through Supermedia's training.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Worked for Supermedia? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.