SupportSpace Reviews

Updated June 9, 2015
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2.2
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Tomer Magid
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18 Employee Reviews

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  1. Technician

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SupportSpace

    Pros

    Good work at home environment.

    Cons

    No pay increase. Slow days.


  2. Good while it lasted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Expert in San Francisco, CA
    Former Employee - Expert in San Francisco, CA

    I worked at SupportSpace part-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Was a very good company to work for while they were in contract with Geek Squad. I easily made 6000 a month working 30 hours a week. You could get as many calls as you wanted. However, once Geek Squad took all their tech support in house, support space pretty much closed up shop, as that was their main 1 client.

    Cons

    You could easily be decertified if Geek Squad didn't like you. There was no recourse. I saw this happen on a few occasions with other experts..


  3. SupportSpace Employee Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Service Manager in Brisbane, CA
    Former Employee - Senior Operations Service Manager in Brisbane, CA

    I worked at SupportSpace full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefits including weekly lunches. Some amazing intelligent individuals I have ever work for and with.

    Cons

    Challenging work environment, needs more professional staff and challenging objectives.

    Advice to Management

    Needed more customers and cash flow. The business never grew!


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  5. Fun while it lasted.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SupportSpace

    Pros

    It was a great way to earn money when it was busy.

    Cons

    It is essentially dead since they lost their biggest client and not much work to be found with them anymore.


  6. Support Space could use a lot of work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SupportSpace part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    set your own schedule, good pay when you get to reasonable customers

    Cons

    management and HR were terrible

    Advice to Management

    pay attention to your techs


  7. Helpful (1)

    remote computer support contractor.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Remote Computer Contractor in South San Francisco, CA
    Former Employee - Remote Computer Contractor in South San Francisco, CA

    I worked at SupportSpace full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    The money is easy and that is absolutely the only reason I would recommend it. They've since lost the bulk of their work from their largest partner, so I wouldn't go work their now. At one time though, it was a place to make some quick easy cash.

    Cons

    They'll block your pay if you didn't follow their 'policies' which change daily without warning. Management threatens to let you go over ever little thing. Their corporate atmosphere needs improving.

    Advice to Management

    Take some management classes,


  8. No transparency, holding the future of employees ransom

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Support Expert in Savannah, GA
    Current Employee - Remote Support Expert in Savannah, GA

    I have been working at SupportSpace part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Remote technical support with no set schedules allows for flexibility in getting work done.

    Cons

    After a recent split with Geek Squad, no information was given to the contractors, nor payment for the previous month's work. Information is cryptic at best, and technicians were told to vacate the company IRC channel.

    There is talk of another partnership, but the company is doing a terrible job of keeping its contractors happy. Or at least paid.

    Advice to Management

    Be up front with your workers. People will sacrifice for this kind of work, but not for free.


  9. Helpful (1)

    Never getting paid for correctly billed and legit sessions "AVOID THIS COMPANY AT ALL COSTS!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Services Technician "expert" in San Francisco, CA
    Current Employee - Remote Services Technician "expert" in San Francisco, CA

    I have been working at SupportSpace full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work at home

    There are no other pros to this company.

    Cons

    No Payment for Work Performed
    Extremely RUDE Management
    Dishonest Business Practices
    No real Management (They Do Not Know What They Are Doing)

    Advice to Management

    Stop all dishonest and unethical business practices.
    Stop stealing from contractors.
    If you treat your contractors fairly you will have loyalty and they will take care of all your clients.


  10. Company with great potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SupportSpace full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Some of the smartest individuals you'll ever meet have worked for SupportSpace. The company rewards you for your hard work and dedication. SupportSpace has a great vision and can go really far if things fall into place right.

    Cons

    It seems that the ones who praise themselves are noticed for their hard work. If you work really hard in the background and don't go out of your way to make sure others know-they will not be aware.

    Advice to Management

    A lot of people have left due to the behavior of some who have remained. The company has lost some great employees because of the enabling of bad behavior by others.


  11. contractor

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SupportSpace

    Pros

    you can work anytyme you want.

    Cons

    none at the moment.very satisfied

    Advice to Management

    keepp on with the good work.



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