SupportSpace

  www.supportspace.com
  www.supportspace.com

SupportSpace Reviews

Updated October 31, 2014
Updated October 31, 2014
33 Reviews
2.5
33 Reviews
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Tomer Magid
11 Ratings

Employee Reviews

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  1.  

    Good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Expert in San Francisco, CA
    Former Employee - Expert in San Francisco, CA

    I worked at SupportSpace part-time (more than an year)

    Pros

    Was a very good company to work for while they were in contract with Geek Squad. I easily made 6000 a month working 30 hours a week. You could get as many calls as you wanted. However, once Geek Squad took all their tech support in house, support space pretty much closed up shop, as that was their main 1 client.

    Cons

    You could easily be decertified if Geek Squad didn't like you. There was no recourse. I saw this happen on a few occasions with other experts..

    Recommends
    Negative Outlook
  2.  

    Remote Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Remote Consultant
    Former Employee - Remote Consultant

    I worked at SupportSpace as a contractor (more than an year)

    Pros

    the pay was OK, you get paid for each call you take and resolved.

    Cons

    sometime it' s hard getting assistant from the help line

    Advice to ManagementAdvice

    N/A

    Recommends
  3.  

    SupportSpace Employee Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operations Service Manager in Brisbane, CA
    Former Employee - Senior Operations Service Manager in Brisbane, CA

    I worked at SupportSpace full-time (more than an year)

    Pros

    Great benefits including weekly lunches. Some amazing intelligent individuals I have ever work for and with.

    Cons

    Challenging work environment, needs more professional staff and challenging objectives.

    Advice to ManagementAdvice

    Needed more customers and cash flow. The business never grew!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Remote Support Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Independent Technology Expert in South San Francisco, CA
    Former Employee - Independent Technology Expert in South San Francisco, CA

    I worked at SupportSpace as a contractor (more than an year)

    Pros

    Set own schedule, decent pay

    Cons

    Only had one major contract which they lost, so business dried up.

    Advice to ManagementAdvice

    Screen experts better, I wasn't even interviewed. Some of my fellow "experts" appeared to have about a 5th grade education and couldn't even speak proper English. Allowing these people to service customers of your biggest client was a major mistake in my opinion. A simple phone interview would have allowed you to see what kind of impression these experts would present. If you don't believe me you can "axe" Best Buy as I am sure they would have never considered putting the people that you did in contact with customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Fun while it lasted.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SupportSpace

    Pros

    It was a great way to earn money when it was busy.

    Cons

    It is essentially dead since they lost their biggest client and not much work to be found with them anymore.

  7.  

    Syhjygyhupport

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SupportSpace as a contractor (more than an year)

    Pros

    Good idea, good company to work for from a tech perspective.

    Cons

    Availability of decision makers...it seems as if one person is not available then nothing can happen. Communication can be better on many fronts.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Support Space could use a lot of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SupportSpace part-time

    Pros

    set your own schedule, good pay when you get to reasonable customers

    Cons

    management and HR were terrible

    Advice to ManagementAdvice

    pay attention to your techs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    My experience was bitter sweet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Remote Computer Support in Atlanta, GA
    Former Employee - Remote Computer Support in Atlanta, GA

    I worked at SupportSpace as a contractor (more than 3 years)

    Pros

    Pretty good pay since it was 100% commission, Flexible working hours and schedule, Weekend incentive for resolving cases

    Cons

    Horrible communication, Horrible management, They don't give enough notice before a policy is implemented, no incentive for extra hours spent on an issue, poor workbench training crash course,

    Advice to ManagementAdvice

    Communication is key and hire people that know their job, also don't make one company your major client

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    In trouble now, they lost their contract with geeksquad which is where the money a tech could make was at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Remote Computer Support in South San Francisco, CA
    Former Employee - Remote Computer Support in South San Francisco, CA

    I worked at SupportSpace as a contractor (more than an year)

    Pros

    Make your own hours. If you could repair 5+ computers at a time and did, you made more money than you knew what to do with.

    Cons

    A lot of experts would complain in the IRC chat (which is the con) that they had no clients sent to them while others were bogged with endless calls, it was biased based on ability (which is a pro). People were "decerted" and not allowed to take more calls with an off with your head type style, which left every tech nervous. They had so many techs, so many incoming calls, so much work to figure out who was cheating the system and who deserved to be paid that sometimes innocent experts had to wait for pay or were blocked from some pay needlessly. Geek Squad is gone now. There were top techs who acted like they walked on water and tortured some of the techs who were "newbies" and were not at a superior level of IT.

    Advice to ManagementAdvice

    I understand the business is pretty much dead. To bring it back either go with contracting "newbies" for less pay to maintain contracts or only ones with a superior level in IT and pay the large payouts you did in 2011, 2012. We both know the experts who are complaining do not realize that other companies pay $9-11/hr for twice the work needing done and you were rare in that you paid very well in comparison. The experts will see reality soon after job hunting and wish Support Space was still an option.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Worst company EVER.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Remote Computer Support in San Francisco, CA
    Former Employee - Remote Computer Support in San Francisco, CA

    I worked at SupportSpace as a contractor (more than an year)

    Pros

    Work at home. Work in underwear, robe, naked, etc. Make people happy.

    Cons

    Work all day. Some jobs didn't pay. Supportspace doesn't communicate. Since loss of major partner there is NO work to complete. Supportspace doesn't push its own brand.

    Advice to ManagementAdvice

    It would have been nice to know we were losing the largest support contract we had BEFORE we lost it. Communicate. Communicate. Communicate. Also, try paying your experts and company partners. Push the S2 brand publicly and stop expecting the experts to do all the dirty work, from advertising to delivery.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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