Sur La Table Reviews

Updated September 2, 2015
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2.9
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Diane Neal
29 Ratings

Pros
  • Great discount 40% I have to put 20 words in this section as Pros so I'm writing this (in 36 reviews)

  • And you do get an employee discount (in 26 reviews)

Cons
  • This allows for the middle management team to look favorably in the eyes of the upper management (in 17 reviews)

  • but then hired outside managers with little to no expertise in the market (in 8 reviews)

More Pros and Cons

281 Employee Reviews

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  1. Helpful (3)

    Fun environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sur La Table (More than a year)

    Pros

    Fun if you love kitchen gadgets

    Cons

    Lots of drama especially with management


  2. Good people, lousy pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Assistant in Santa Rosa, CA
    Current Employee - Kitchen Assistant in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people to work with

    Cons

    Very corporate environment, minimal flexibility


  3. Standard Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Santa Clara, CA
    Former Employee - Sales Associate in Santa Clara, CA
    Recommends
    Positive Outlook

    I worked at Sur La Table full-time (More than 3 years)

    Pros

    Standard pay, decent benefits, nothing out of the ordinary when it comes to a retail job.

    Cons

    Standing for a long time at the register. Small store so increased employee drama.


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  5. Great company - Fast Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    Pros

    As a store manager, I was constantly challenged and had a clear growth path.

    Cons

    High turnover. Long hours. Sometimes goals set for stores were not realistic / practical in application.


  6. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Sur La Table part-time

    Pros

    Good discount, people at the store I work at are friendly for the most part.

    Cons

    Management is continually stressed out.


  7. Helpful (1)

    Store Floor Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sur La Table part-time

    Pros

    There is definitely room to grow within the company, regardless of where to start out or work experience. Interesting incentives program for employees: contests for products/classes, bonuses for selling certain products Discounts are great if you love to cook and love gadgets.

    Cons

    The company expects a lot for the low hourly wage. No cleaning crew means everyone has to chip in with store maintenance (most managers just pawn this off on hourly part time employees) Payroll structuring that forces hour cuts when the store is struggling to make sales. Yet the company expects the store to exceed sales goals with minimal staff. Not a lot of product training provided. Hours are inconsistent when you are a part time employee. ASM and store managers will give you whatever they don't want. Can be a very catty environment with lots of internal drama.

    Advice to Management

    Provide better management training! ASMs should have proper training in store policies to avoid conflicts. Provide more training and better pay. Hourly, part time employees do the most important work (selling) that keeps the management employed show them more appreciation.


  8. culinary instructor savory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Culinary Instructor in Chicago, IL
    Current Employee - Culinary Instructor in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sur La Table part-time (More than a year)

    Pros

    Teaching the classes are a lot of fun. you work in an amazing kitchen fully stocked with all of the gadgets. Minimal cleanup. Class ends you leave

    Cons

    Low wages, minimal hours and corporate seems to have some policies that make your day to day work more difficult.

    Advice to Management

    Open a pipeline to corporate where the ideas for improving and growing the business can be fully explored. most of us are restaurant professionals and have a lot of knowledge on how things can be improved.


  9. Sales Associate

    Former Employee - Seasonal Sales Associate in Tempe, AZ
    Former Employee - Seasonal Sales Associate in Tempe, AZ

    I worked at Sur La Table (Less than a year)

    Pros

    Great work environment. Everyone is passionate about their products and services

    Cons

    Hours are limited since it is a specialty store


  10. Relaxed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Kitchen Assistant in San Jose, CA
    Current Employee - Kitchen Assistant in San Jose, CA

    I have been working at Sur La Table (Less than a year)

    Pros

    Great discount, great staff, chef's are helpful, relaxed environment

    Cons

    No benefits and low wages


  11. Helpful (1)

    Fun part-time, but still lacking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Chicago, IL
    Current Employee - Retail Sales Associate in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sur La Table part-time (More than 3 years)

    Pros

    The employee discount is awesome, 40% off full price items no matter how much the item. Profit sharing and company match up to 2%, and an option for Roth IRA. Sales contests give a chance to win free cookware, knives, appliances, etc. Products that have been opened for store demonstrations may be taken home by employees for a week to try at home. As much coffee as is humanly possible to drink during a shift.

    Cons

    Too many products to keep track. For example, there does not need to be 15 different types of garlic tools in every possibe color. Same thing for can openers. A lot of little items that get marked to clearance a few days after the arrive. Starting pay and annual increases a bit on the low side for a specialty retailer.

    Advice to Management

    The new CEO started a little under a year ago, so her changes seem to finally start appearing. That being said, the buyers should listen to feedback from the retail employees before purchasing new products. District managers need to allow greater autonomy for thier store managers, all locations are not the same and markets do differ from each other.



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