Sur La Table Reviews

Updated July 26, 2015
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2.8
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Diane Neal
23 Ratings

Pros
  • Great discount 40% I have to put 20 words in this section as Pros so I'm writing this (in 36 reviews)

  • And you do get an employee discount (in 26 reviews)

Cons
  • This allows for the middle management team to look favorably in the eyes of the upper management (in 17 reviews)

  • but then hired outside managers with little to no expertise in the market (in 8 reviews)

More Pros and Cons

261 Employee Reviews

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  1. sur la table sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sur La Table

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    nice stuff, top brands, shoppers know how to treat staff with respect. quality products means fewer returns. great demonstration kitchen increases traffic for greater sales/employee

    Cons

    too few hours offered to p/t staff. can't make ends meet on $150/week. Turnover is very high as those who sell more leave discouraged and wanting more

    Advice to Management

    encourage the best. show employees they matter. reward them for performance. give them a living wage


  2. Helpful (1)

    Surly Table

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sur La Table

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    discount, good employees, schedule, products

    Cons

    upper management. They need to listen to all employees and not just mangers


  3. Helpful (2)

    Unsupportive Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Lead
    Former Employee - Floor Lead

    I worked at Sur La Table

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Much of the product offered by Sur La Table is of a high quality and there are many options for everyone from the beginner cook to professional chefs.

    Cons

    I worked for Sur La Table for just under three years and always received excellent reviews during the half yearly review process. I made many attempts to show interest in furthering my career within the company both to the district manager and the corporate office and both were uninterested in helping me to do so, always citing relocation as a hindrance to my advancement even though I made it very clear I would look for no relocation benefits from the company.

    Advice to Management

    The company as a whole is only interested in stores that are performing extremely well and with opening new stores across the country. While expanding is important to any business, it is important to remember that current stores also need to be monitored and helped to succeed. Management at the store and district level also need to be on the watch for talented employees and help foster their growth to help ensure quality talent is staying within the company.


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  5. Helpful (1)

    Assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sur La Table

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great product ,fellow coworkers, good benefits

    Cons

    management disorganized and changes mind often no consistency


  6. Helpful (2)

    Sur La Table not from everyone's Table

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Lead in New York, NY
    Former Employee - Floor Lead in New York, NY

    I worked at Sur La Table

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Discounts and the culture of people.

    Cons

    Does not hire from within for upper management

    Advice to Management

    Promote from with your employees.


  7. Helpful (1)

    Sr. Management Should Be More Engaging

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Sur La Table

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Fun and inspiring environment especially if you love to cook!

    Cons

    Good discount is the only benefit available unless you are Store Manager/Asst Manager

    Advice to Management

    Regional management should engage more with store employees especially when they are visiting!


  8. Helpful (3)

    Too Stressful

    Former Employee - Anonymous Employee in Novi, MI
    Former Employee - Anonymous Employee in Novi, MI

    I worked at Sur La Table part-time (Less than a year)

    Pros

    Employee discount was good for most items, especially if you like your kitchen gadgets. Starting pay was decent for a retail job. Some of the other sales associates were nice to talk to and work with.

    Cons

    Management pitted employees against each other by handing down unrealistic sales goals, fostering a subtly hostile work environment. Ringing up a sale was tedious because you had to figure out which sales associate to attribute each product to and key it in manually to tally up sales figures. If you made a mistake, there was no way to go back and attribute the sale to the correct employee. For example, because the register defaults to the person who is ringing up the sale, I accidentally rang up a $400 coffee machine under my own number because I forgot to key in the number of the employee who had helped the customer on the sales floor. Management changed work schedules after the schedule had been posted without telling employees whose hours had been changed, then acted surprised when you showed up to work but "weren't on the schedule." Having over 10,000 items in-store might sound great, but in actuality, how can a part-time employee have a prayer of knowing about even a fraction of them, let alone being able to locate them on the sales floor? Poor product training.

    Advice to Management

    Encourage coworkers to work together instead of against each other. If you're going to make changes to the schedule, tell people about it.


  9. Helpful (2)

    store employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shipper in Dallas, TX
    Former Employee - Shipper in Dallas, TX

    I worked at Sur La Table (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    . Discount, customers are usually great, lots of great staffers.

    Cons

    Benefits, store general manager continues to hire incompetent managers so that they do not threaten her ability or lack there of. Two faced general manager and upper management. No cash controls as in most of management staff blows off daily cash handling responsibilities. Managers spend too much time chatting in office vs taking care of store operations and customers. Merchandise manager has store looking horrible with unstocked shelves. Poor training if any for staff.

    Advice to Management

    When you move the dallas location, blow up the management staff.


  10. Helpful (1)

    SOP - Standard Operating Position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sur La Table full-time

    Pros

    Good employee discount, flexible hours, leftover food if store has cooking classes

    Cons

    Retail side often understaffed during busiest shifts


  11. Sales Associates

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sur La Table part-time

    Positive Outlook
    Positive Outlook

    Pros

    Love the atmosphere and the co-workers

    Cons

    long standing but thats with any job



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