SureScripts

  www.surescripts.com
  www.surescripts.com
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SureScripts Reviews

Updated June 7, 2014
Updated June 7, 2014
11 Reviews
2.4
11 Reviews
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SureScripts President & CEO Harry Totonis
Harry Totonis
3 Ratings

Employee Reviews

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  1.  

    Still a good place to work but trending in the wrong direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SureScripts full-time for more than 5 years

    Pros

    Innovative company at the forefront of the Health Information Technology industry. Most employees are decent people and passionate about what they do. The company has a reasonably flexible 2-day a week telecommuting policy.

    Cons

    For a relatively small/mid-size company, the culture is far too bureaucratic. The trend in recent years has been to withhold information at the top, which means there is a lot of confusion at the middle and lower levels of the company regarding the overall strategy and direction. Sr. level management is at times paralyzed by a fear of making the wrong decision. A lot of people want to share their opinion and have a seat at the table but no one wants to "own" the decision. The result can be a frustrating working environment where people are very busy trying to ensure everyone has a say but ultimately nothing gets done.

    Also, the company seems more apt to hiring from the outside then promoting from within.

    Advice to ManagementAdvice

    Be more transparent with your employees so that they understand the company strategy. Empower people to take risks and make decisions without fear of getting called into the principal's office if they make the wrong decision. A company this size should be less bureaucratic and more entrepreneurial.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Low morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SureScripts full-time

    Pros

    Flexible working hours
    Casual Dress
    Great Location
    Lunch provided every Friday

    Cons

    Easily Burnt Out
    Staff Entitled
    No HR and not easily accessible
    Parking Garage small
    Senior managers distant and rude
    Fire people frequently without reason

    Advice to ManagementAdvice

    Decide on your company strategy and who can best get you there. Clean out the rest. Stop rewarding people for simply because that it what was done in the past.

    Doesn't Recommend
    No opinion of CEO
  3. 2 people found this helpful  

    Over work and you can get fire if you bring the info to upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Database Administration  in  Minneapolis, MN
    Former Employee - Senior Database Administration in Minneapolis, MN

    I worked at SureScripts full-time for more than a year

    Pros

    I got out alive (Wow what a nightmare)

    Cons

    This company will work you like a dog. When you make mistake because you are tire, the will kick your ass and get you fire.

    Advice to ManagementAdvice

    They can get rid of the Database Admininstartor Manager and his upper also. What a bunch of management hack does not know how to manage project. (Check to see how many people already left the database management group in a short time)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Company in transformation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Employee  in  Arlington, VA
    Former Employee - Former Employee in Arlington, VA

    I worked at SureScripts full-time for more than 5 years

    Pros

    Great people to work with. Company strives to promote a good employee social atmosphere by sponsoring events such as trivia night, bowling, and happy hours. 2 day work from home is a good benefit, especially given the company charges you to park daily.

    Cons

    Surescripts used to be a company with little turnover, but in 2013, long time employees have been either coached out or outright fired in favor of outside hires to revive their Clinical Interoperability business. Career advancement is not based on merit, but rather who you know. Job openings aren't posted for employees to apply to rather it seems like management already has their buddy in mind for the role. Despite frequent complaints of this practice, the CEO publicly acknowledges employees saying he has no idea this is happening when he himself has been frequently engaging in this practice. I'm not sure why the company picked the current Crystal City location. Most of the employees at Surescripts seem to live in the suburbs of Virgina, and a Tysons Corner or Reston office would have made more sense. The only convenience of this location is the fact that it is right next to Reagan Airport, making it convenient for the CEO, who flies in once a month for meetings. To make matters worse, employees are charged to park daily and the location is over a mile from a metro, limiting metro as a transportation option.

    Advice to ManagementAdvice

    Listen and be more transparent to employees. HR seriously needs to reform the company's employee promotion policy to a merit based system rather than who you know.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Business is maturing and career upward mobility becoming scarce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SureScripts

    Pros

    Good work life balance with two day work from home policy. Job security is fairly high as layoffs are rare and business is extremely stable. Free Friday lunches. Bonuses are secure and usually paid at least at 100% target, though that could be changing.

    Cons

    Career growth is starting to be limited as the company matures and fails to diversify into other businesses such as their much pushed Clinical Interoperability. Those rare few who do get promoted have nothing to justify their promotions other than relationships with upper management or capitalizing on caos. Corporate politics and territorial nature is the worst I've seen for such as small/medium sized business. Future employees should take into consideration that they will have to pay for their own daily parking, promotions and raises will be hard to come by, and there is no equity upside potential when negotiating salary. Overall, given the main business is peaking and the highly political nature, this is not the company to join if you are looking for career growth. This is for those who want a stable job with some flexibility such as working from home.

    Advice to ManagementAdvice

    Management needs to step up innovation. The current business is well established and will float along the same way with anybody running it. Show some real value by introducing new products and businesses. If the current upper level management (most of which have been there for ages) can't or don't care to innovate, MAKE NECESSARY CHANGES rather than let them sit around and coast into retirement.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Room for Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SureScripts full-time

    Pros

    Competitive Salary, Good Benefits, Friendly Staff, Nice work enviornment overall. Growth is possible but you must hurry since the company is starting to become stagnant. It will likely revive itself due to the industry.

    Cons

    Salary cap for current employees prevent motivation for upward movement. Even if you take on more responsibility your salary will not increase to the appropriate amount consistent with new title and additional work load. Ensure that you ask for the salary you expect to make over the next 5 years because it will be a long journey of discussion and negotion. This rule can only be broken if your manager demands a competitive increase to bring your salary up to the same rate as your collegues considering you are doing the same work. Someone previously left a review about HR and they were spot on. The dynamics of the organization has changed as the face of HR changed. This is a department that needs a significant face life. Company morale continues to rapidly decrease due to current HR interaction and decision making. Cross departmental communication is not encouraged. You get the sense that they are trying to hide information. It is a very political enviornment so you will have to get to know who's who.

    Advice to ManagementAdvice

    Be open and honest with employees. Consider a more strict usage of applying titles of Director and VP. Take a good look into HR. Review the reputation of the organization 3 years ago and compare to present. It is a good company in the grand scheme of things. Let's make it a great company.

    Recommends
    Neutral Outlook
  8.  

    This company is on the cutting edge of electronic prescription routing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    I have been working at SureScripts full-time for more than a year

    Pros

    Highly competitive compensation. Free lunches every Friday. Lots of fun company events.

    Cons

    Lack of upward mobility. Non transparent leadership and company direction. Data sharing between departments is very difficult accomplish. Employees must pay to park.

    Advice to ManagementAdvice

    Have more small brief all company meetings and communicate the direction clearly. Let employees know what is happening in their departments and and others prior to massive reorganizations.

    Neutral Outlook
  9.  

    Good place to work for if you are seek a challenging environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at SureScripts

    Pros

    Excellent salay and bonus.
    Challenging environment.

    Cons

    No work and life balance.
    high stress environment.

    Advice to ManagementAdvice

    Hire people based on merit and qualification. It seems like hiring is based on Godfather relationships.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    It's a pretty packagage until you take the bow off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA

    I worked at SureScripts

    Pros

    Competivie salary, decent benefits. Peers and colleagues are fabolues to work with.

    Cons

    There is no continuity between departments. One department is allowed to work from home while others are not with no justification as why. The head of the HR department needs to know, he wouldn't know a harrassment law suit if it hit him in the face. 1/2 of executive leadership needs to go. The 1/2 that needs to go does not lead by example. It's okay for some to roll in around 10am but god forbid if minion is 15 minutes late. John Driscoll is not the CEO of Surescripts. Harry Totonis is.

    Advice to ManagementAdvice

    Stop spending money on consultants. Get rid of the guy running HR and build a true HR practice. You have open headcount but no place to put these people. You are having management training for managers that should already be trained as managers.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Decent work life balance but highly political and lacks transparency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    I have been working at SureScripts

    Pros

    Decent work life balance with benefits such as work from home and 20 vacation days for new hires. Base salary appears competitive on the surface.Company is in high growth mode, which offers good opportunities for increased responsibilities and career advancement.

    Cons

    Lacks transparency from management on the direction of the firm. Highly political and frustratingly lacks information sharing between groups. You often feel you are led in circles with BS responses to very simple inquiries, which impacts productivity. No equity comp component and self-paid parking can add up.

    Advice to ManagementAdvice

    Management should seriously work on reducing politics, increasing transparency, and encouraging information sharing.

    No opinion of CEO

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